Outdoor pool, pool umbrellas, pool loungers

Reviews of Renaissance Orlando at SeaWorld

4 out of 5
Renaissance Orlando at SeaWorld
6677 Sea Harbor Dr, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 874 out of 1311 reviews" "
Rating 8 - Good. 224 out of 1311 reviews" "
Rating 6 - Okay. 111 out of 1311 reviews" "
Rating 4 - Poor. 60 out of 1311 reviews" "
Rating 2 - Terrible. 42 out of 1311 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and we will do it again
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with good food
Stayed 3 nights in May 2024
Response from Front Office Manager on 20 May 2024
Dear Richard, Thank you for choosing to stay with us at Renaissance Orlando at SeaWorld. We are glad to know you had a pleasant experience and that you loved our beautiful property and the delicious food we serve. It was a pleasure hosting your visit, and we hope to see you again soon. Omar DeJesus,Front Office Manager

10/10 Excellent

britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and the view
Stayed 3 nights in May 2024

2/10 Terrible

Laura

Unfortunately their billing system is completely disorganized. Beware of putting things on your room account. Beware of booking through Expedia and then having the hotel bill you wrong. And beware you will not be able to contact anyone who can help you. I’ve asked for them to send me my “folio” aka itemized receipt 5 times this week. Each time they tell me it will be emailed and then it doesn’t come. One associate even said they would personally email it to me, and I still haven’t received it. Someone please reach out to me immediately to resolve this, as I have now made over 5 calls to try and settle this. Lcallahan0705@gmail.com
Stayed 1 night in May 2024
Response from Front Office Manager on 21 May 2024
Dear Laura, Thank you for taking the time to leave a review. We can understand your frustrations regarding the billing-related issues you encountered. We were also disappointed to read you have not received your invoice yet and for the lack of assistance from us. We are grateful for your feedback, through this is the only way we can do better for you and our future guests. Thank you for your feedback and we hope that you give us an opportunity to visit us once again in the future.Omar DeJesus,Front Office Manager

8/10 Good

Tikara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air really didn’t work good at all only on 67
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
If planning on going to SeaWorld u can walk over in 3 minutes or less loved that . There are many restaurants around the area or eat at the hotel . Very nice location.
Stayed 3 nights in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Office Manager on 13 May 2024
Dear Tyler, Thank you for the wonderful rating for the Renaissance Orlando at SeaWorld. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Omar DeJesusFront Office Manager

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice overnight stay and was able to walk to Sea World...very convenient.
Stayed 1 night in May 2024
Response from Front Office Manager on 12 May 2024
Dear Dianne, Thank you for the wonderful review of your recent stay at the Renaissance Orlando at SeaWorld! We are delighted our perfect location helped you create lasting memories by exploring all that Orlando has to offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Omar DeJesus,Front Office Manager

10/10 Excellent

Linda, St Petersburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. Best wings I’ve ever eaten. Delicious Cuban sandwich. Love the carpet in the rooms, much more comfortable to the feet. Only thing my entire family didn’t like was the firm beds.
Stayed 2 nights in May 2024

10/10 Excellent

Anaeli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from Front Office Manager on 11 May 2024
Dear Anaeli, Thank you for your fantastic review of the Renaissance Orlando at SeaWorld and the nice rating. We loved having you and providing an unforgettable time with our modern accommodations, family-friendly amenities, and excellent location. It was a pleasure hosting you, and we look forward to welcoming you to stay with us again on your next visit.Omar DeJesusFront Office Manager

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 10 May 2024
Dear Rebecca, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you again for your feedback, and we look forward to seeing you again on your next visit to our area.Omar DeJesus,Front Office Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great food and drinks.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 7 May 2024
Dear Frank, Thank you for choosing Renaissance Orlando at SeaWorld and sharing your experience. We are thrilled to know we exceeded your expectations and that you enjoyed our drink as well as food offerings. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Omar DeJesusFront Office Manager

10/10 Excellent

Linda, St Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Nadia, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Beds were comfortable. Quality of food for in room dining good. Staff very nice and helpful. Onsite restaurant was really good.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Pamela, Thank you for evaluating your stay at the Renaissance Orlando at SeaWorld. We are delighted we could provide you a relaxing retreat in your spacious room and that you could enjoy our thoughtful amenities, plush beddings. We are also delighted to learn that our associates took excellent care of you. We will share your kind remarks with our management team and the entire staff. Thank you again, and we look forward to welcoming you back very soon.Omar DeJesusFront Office Manager

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and inviting. The room was clean but the bathroom tub has very old stains. The towels were clean but also some of them had old stains as well. The food at the property is very good. I always include the breakfast because of the omelettes!!! They are delicious!!!! They have a very nice stores too and the bar for night people 😁 They have valet parking but self parking is easy too. The staff is very helpful and friendly. I Love this Hotel ❤️
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with the family! Right outside Seaworld and Aquatica.... Nice pool. We will be back again.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Nicole, Thank you for your fantastic review and all the wonderful things you had to say about the Renaissance Orlando at SeaWorld. We loved having you and providing an unforgettable vacation with our family-friendly amenities and excellent location. Thank you once more for your feedback, and we look forward to having you all stay with us again.Omar DeJesusFront Office Manager

10/10 Excellent

Amy, Harvard

Stayed 5 nights in Apr 2024
Response from Front Office Manager on 17 May 2024
Dear Amy, We are delighted you had an outstanding stay at Renaissance Orlando at SeaWorld and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Omar DeJesus,Front Office Manager

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our mini fridge didn't keep things cold I called front desk they sent up maintenance he banged on it and said he would bring another one and never did.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christi

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and our doggo stayed one night for a convention and had an amazing stay. The property is beautiful, the staff is great and very accommodating. Great staycation.
Stayed 1 night in Apr 2024

10/10 Excellent

Lori, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service! Brandon at the front desk was excellent and helped us with an additional night. He gave us fantastic recommendations and made the check in process enjoyable!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 21 Apr 2024
Dear Lori, Thank you for this outstanding review, and for selecting Renaissance Orlando at SeaWorld for your time in Orlando. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Brandon; we'll be sure to share your kind words with him as well as our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Omar DeJesusFront Office Manager

8/10 Good

John Elias

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only reason i didnt say excellent was the lack of free wifi and no room service or availability of food choices after 11.pm
Stayed 1 night in Apr 2024

10/10 Excellent

jorge

Stayed 3 nights in Apr 2024
Response from Front Office Manager on 8 May 2024
Dear Jorge, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon. Omar DeJesus, Front Office Manager

6/10 Okay

Leofric

Travelled with partner
Average
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Apr 2024
Dear Leofric, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Omar DeJesusFront Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
This is a well run hotel and great location for those visiting SeaWorld. What I did not care for were the hidden resort And parking fee.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 18 Apr 2024
Dear James, Thank you for choosing Renaissance Orlando at SeaWorld and sharing your experience. We are delighted our perfect location helped you create lasting memories by exploring all that Orlando has to offer. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. Thank you again for your review. We look forward to your next visit!   Omar DeJesusFront Office Manager

10/10 Excellent

Kevin and Betty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024

2/10 Terrible

Taykwon

Travelled with family, Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Poor customer service, bathroom appliances were dirty overcharging
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Dear Taykwon, Thank you for your stay at our hotel and the feedback. We sincerely apologize that you experienced difficulties during your visit. This is not the level of service we generally provide, and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to exceed your expectations and welcome you back in the future.Omar DeJesusFront Office Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Dear Francis, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Renaissance Orlando at SeaWorld. We hope to have the pleasure of doing so again on your next visit to the area.Omar DeJesus,Front Office Manager

10/10 Excellent

pauline, Spartanburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay here and i absolutely loved it. I would definitely refer this place to everyone i know.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly I did miss room service the way it used to be — the rolling cart, real silverware and dishes.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Dear Kimberly, Thank you for your fantastic review and all the wonderful things you had to say about the Renaissance Orlando at SeaWorld. It is wonderful to hear that you found our associates to be pleasant and courteous. However, we understand your sentiment about missing the traditional room service experience with the rolling cart, real silverware, and dishes. We will certainly take your comments into consideration as we continually strive to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Omar DeJesus,Front Office Manager

6/10 Okay

Matthew, tampa

Liked: Cleanliness, property conditions & facilities
They gave away our room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Dear Matthew, Thank you for sharing your experience at our hotel. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Omar DeJesus,Front Office Manager

8/10 Good

Celeste

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but the rooms are very old and dated for the unreasonably high price! The balcony is extremely small, if a couple checks in the room, both ppl will not be able sit outside. I was just expecting a W hotel level room and was really disappointed that I paid so much for so little!
Stayed 4 nights in Apr 2024

10/10 Excellent

Arnold, Scarsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 10 Apr 2024
Dear Arnold, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Omar DeJesusFront Office Manager

10/10 Excellent

Brantley

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 7 Apr 2024
Dear Laura, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 Excellent

Ramprasad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right opposite to Seaworld which made it very easy to visit. Didn't try the restaurants at the hotel, but good food choices close by.
Stayed 3 nights in Dec 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How beautifull it is!!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Dear Julio, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Renaissance Orlando at SeaWorld. We hope to have the pleasure of doing so again on your next visit to the area.Omar DeJesusFront Office Manager

10/10 Excellent

Bobbie

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Dear Bobbie, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon. Omar DeJesusFront Office Manager

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! The pool area was very nice and accommodating. The in-room dining was awesome with great menus. I will definitely recommend to others.
Stayed 3 nights in Apr 2024

10/10 Excellent

Loriann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was absolutely amazing.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Dear Loriann, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon.Omar DeJesusFront Office Manager

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Tanya, Brownstown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first walk in it smells amazing, staff is wonderful we were greeted every time we exited and came back. The rooms are very spacious, house keeping was awesome. Pricey but so worth it, my kids loved the outdoor areas and we could wall to SeaWorld all in all it was the best Spring break. Would definitely recommend and would definitely book here again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel for families. Great service and kids facilities
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Dear Eva, It was a pleasure to read your fantastic review of the Renaissance Orlando at SeaWorld. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orlando.Omar DeJesusFront Office Manager

4/10 Poor

Lanautica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This resort was very nice but the extra fee charged was crazy, at check in I paid for my stay full amount after my stay they tried to say I still owe them 200 something dollars after already taking 930$ off my bank card when addressing the situation staff acted clueless after checking out the management told me everything was fine but days later still try to take the 200 something off my card.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Dear Lanautica, Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Omar DeJesusFront Office Manager

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Dear Robert, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was 5 star however Expidea was 1star I will book directly with the hotel. Don’t go through Expedia they have no customer service or customer care
Stayed 3 nights in Mar 2024

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2 Apr 2024
Dear Priya, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Orlando at SeaWorld; we hope to see you again soon. Omar DeJesusFront Office Manager

6/10 Okay

Irina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The hotel offers a pleasant experience for families, with numerous child-friendly activities. Most of the staff is remarkably friendly, although it might not be ideal for dog owners. Just a heads-up: if you've got dogs with you, the hotel might not allow leaving them alone in the room. The decision will be influenced by the front desk manager's level of tolerance. I observed that the night manager at the front desk wasn't particularly friendly, and her professionalism left something to be desired. El hotel ofrece una experiencia agradable para familias, con numerosas actividades para niños. La mayor parte del personal es muy amable, aunque puede que no sea ideal para dueños de perros. Sólo un aviso: si tienes perros contigo, es posible que el hotel no permita dejarlos solos en la habitación. La decisión estará influenciada por el nivel de tolerancia del gerente de recepción. Observé que la gerente nocturna de la recepción no era particularmente amigable y su poco profesionalismo dejaba mucho que desear.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 2 Apr 2024
Dear Irina, Thank you for your feedback and for letting us know you enjoyed your stay overall. Your comments, however, let us know there are areas where we could focus attention to improve our service. Please accept our sincere apologies for any unpleasant experience you had with one of our associates. We will evaluate what we can do differently in the future to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way.Omar DeJesusFront Office Manager

6/10 Okay

Alvaro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food mediocre. Had to wait in line to catch breakfast. Pipes or metal structures clank day and night. Parking expensive
Stayed 1 night in Mar 2024