Lobby sitting area

Reviews of Quality Inn & Suites Near the Theme Parks

2.5 out of 5
Quality Inn & Suites Near the Theme Parks
5635 Windhover Dr, Orlando, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 616 out of 1456 reviews" "
Rating 8 - Good. 412 out of 1456 reviews" "
Rating 6 - Okay. 202 out of 1456 reviews" "
Rating 4 - Poor. 120 out of 1456 reviews" "
Rating 2 - Terrible. 106 out of 1456 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities
This property is exactly what we were looking for a weekend trip to Universal! We wanted a hotel that was close by and cheap, but not a dump. The rooms are small and the breakfast area is cramped, but that is expected with the price per night. Complimentary breakfast is a huge perk! They also offer a shuttle to Universal 8:30-5:30. We did not use it because we planned on staying later than 5:30. My only complaint is that an area around the bed kind of smelled like mildew. Other than that, it is extremely affordable, great location, no trouble, and very accommodating!
Stayed 2 nights in May 2024

6/10 Okay

Melanie Lynne

Liked: Cleanliness
.
Stayed 3 nights in May 2024
Response from Christina on 25 May 2024
Dear Melanie, Please allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on customer service and guest satisfaction and I am truly sorry to hear that we did not meet your expectations. If there is anything is particular that you did not enjoy please do not hesitate to contact us directly as feedback always helps guide future decisions. It was a pleasure having you, and we hope to have the opportunity to have you in the future to provide you with the service you truly deserve.

4/10 Poor

Laltesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina on 24 May 2024
Dear Laltesh,, Please allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on customer service and guest satisfaction and I am truly sorry to hear that we did not meet your expectations. If there is anything is particular that you did not enjoy please do not hesitate to contact us directly as feedback always helps guide future decisions. It was a pleasure having you, and we hope to have the opportunity to have you in the future to provide you with the service you truly deserve.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Christina on 21 May 2024
Thank you Paul, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

4/10 Poor

Justin

Stayed 4 nights in May 2024
Response from Christina on 21 May 2024
Thank you Justin, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am sorry to know that we were not able to provide you with such. If there is anything in particular that you would like to share with us in regards to your recent stay, please do not hesitate to contact us directly. Feed back from our guest is greatly appreciated as we strive to improve our service. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location nice staff
Stayed 3 nights in May 2024
Response from Christina on 21 May 2024
Thank you Mary Ann for sharing feedback of your recent stay. We're delighted that you enjoyed our prime location near the theme parks and restaurants, and our friendly staff. Here at our hotel we strive to provide our guest with the best possible experience, and we're glad that you enjoys the accommodations. We will be sharing our comments with our team to serve as encouragement. Thank you for choosing Quality Inn.

10/10 Excellent

Yadrisca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything from the moment i walked in to the moment i left. Everything was clean. The staff was super nice & helpful. The area was convenient restaurants and food on every corner. Definitely coming back again
Stayed 3 nights in May 2024
Response from Christina on 21 May 2024
Thank you Yadrisca, for your positive review about the cleanliness of our hotel. Providing a comfortable place to stay is our priority. We're also glad that you found our staff helpful, and our location convenient. We always strive to provide our customers with the best possible experience, and knowing that you loved our hotel makes us happy. We can not wait to welcome you back.

6/10 Okay

Katarina

Disliked: Property conditions & facilities
It was just okay. If you’re a family on a budget, it will work. The room was clean and comfortable, the continental breakfast was nice. The walls were pretty thin, pillows were tiny, towels were also tiny. AC was really loud. The hotel outside of the room didn’t seem to have AC. It was a basic hotel, but for the price, not bad.
Stayed 4 nights in May 2024
Response from Christina on 16 May 2024
Thank you Katarina, for taking the time to share feedback of your recent stay. We're glad that you enjoyed the cleanliness, the comfortability, and the continental breakfast that we provide at our hotel. We have shared your comments regarding the tiny pillows, and the noisy a/c with our corrective teams as feedback helps guide future decisions. Please know that we are sorry for the inconvenience, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent enough stay, but had several small items disappear after a housekeeping visit. Nothing major, because we all the important items on us, but even a wallet was visibly rearranged.
Stayed 5 nights in May 2024
Response from Christina on 16 May 2024
Dear Levi, Thank you for sharing your feedback with us. Allow me to apologize for any inconvenience regarding the condition of your room on your recent stay. Please know that we take reports very seriously and we strive to maintain a comfortable environment for all of our guests. Our team is committed to addressing this issue promptly and thoroughly to ensure it does not reoccur. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place to stay. Great value for the price. Continental breakfast was a plus but could use some hot items. Great overall stay. Close to the parks and easy to find.
Stayed 7 nights in May 2024
Response from Christina on 16 May 2024
Thank you Dedorah, for taking the time to share feedback of your recent stay. We're glad to know that you enjoyed our central location near the theme parks, continental breakfast, and the price value of the hotel. Here at Quality Inn we strive to provide guest satisfaction, and we're pleased to know that we succeeded. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you and your family back in the near future!

8/10 Good

Yun Nee

Liked: Cleanliness, staff & service, property conditions & facilities
Convinced and clean
Stayed 4 nights in Feb 2024
Response from Christina on 14 May 2024
Thank you for sharing your feedback with us. We're delighted to know that you enjoyed our clean, and central location near the theme parks. Your satisfaction is our priority, and we're happy that we were able to exceeded your expectations. We strive to provide our customers with the best possible experience, and knowing that you appreciate those aspects of your stay makes us truly happy.

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal and plenty of food options within walking distance
Stayed 1 night in May 2024
Response from Christina on 14 May 2024
Dear Joel we're glad that you enjoyed our prime location near the theme parks and restaurants. We know how important it is for our guest to be centrally located, and exceeding your expectations means a lot to us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you and your family back in the near future!

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very comfortable room and friendly staff.
Stayed 1 night in May 2024
Response from Christina on 14 May 2024
Thank you for your positive review! We’re glad that you enjoyed our friendly staff and comfortable beds. We’re pleased that we are able to exceed your expectations. We look forward to seeing you again soon!

10/10 Excellent

Consuelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a great experience here. The staff is very friendly and always willing to help. The rooms are clean and everything smells great. The beds are comfortable, and the sheets are impeccable. They leave a lot of towels and you can always request more. The breakfast is good not as many options maybe as other places but it’s honestly really decent. I’ve stayed here multiple times and I’ve never had a bad experience. I’m honestly looking for somewhere safe and clean and close to the parks and this fits the bill perfectly every time
Stayed 2 nights in May 2024
Response from Christina on 21 May 2024
Dear Carlos we were honored to welcome you back to our fine establishment. Providing helpful and attentive service is one of our main goals, and we're pleased to know that our employees were able to assist you during your time with us. Your satisfaction regarding your great experience with the cleanliness of your room, and the comfortable beds brightens our day. Regarding the breakfast selection, we know the value it holds and how important it is for our guest, so allow us to apologize. Thank you for being a loyal customer, and can not wait to welcome you back!

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Christina on 14 May 2024
Thank you for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Loreen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Friendly staff
Stayed 1 night in May 2024
Response from Christina on 10 May 2024
Thank you for your review. We are grateful for your kind words regarding the cleanliness of our hotel, and our friendly staff. We are pleased to know that our hotel has exceeded your expectations. Thank you, and we hope to get the opportunity to have you back at our establishment.

10/10 Excellent

Geovanny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Christina on 10 May 2024
Thank you Geovanny, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Carl, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Christina on 9 May 2024
Thank you Carl, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely positive and answered any questions asked.
Stayed 2 nights in May 2024
Response from Christina on 8 May 2024
Dear Jamie, Thank you for sharing feedback of your recent stay, We take pride in providing excellent service, and we're delighted to know that our hospitable team made a positive impression on your stay. Our team is committed in providing a comfortable environment, and knowing that our staff was a highlight for you is wonderful. Thank you your visiting us in Orlando, and we hope to welcome you back!

4/10 Poor

Andrew

Stayed 2 nights in May 2024
Response from Christina on 8 May 2024
Thank you Andrew, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am sorry to know that we were not able to provide you with such. If there is anything in particular that you would like to share with us in regards to your recent stay, please do not hesitate to contact us directly. Feed back from our guest is greatly appreciated as we strive to improve our service. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Timothy Paul

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Christina on 7 May 2024
Dear Timothy, thank you for your positive review! We are delighted to hear that you had such a good experience. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback.

10/10 Excellent

Reuben

Stayed 2 nights in May 2024

10/10 Excellent

Chetankumar Mansukhlal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous service, cleanliness and breakfast!
Stayed 6 nights in Apr 2024
Response from Christina on 7 May 2024
Dear Chetankumar, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we are thrilled to hear that you enjoyed our courteous staff, good breakfast, and the cleanliness of our hotel. Our team takes great pride in delivering customer service and guest satisfaction, and we can't wait to welcome you back for another hospitable experience.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and close to my destination!
Stayed 1 night in May 2024
Response from Christina on 14 May 2024
Dear Timothy, thank you for taking the time to share your feedback with us. We’re pleased to know that you enjoyed our central location near the theme parks. Our team takes great pride in delivering guest satisfaction, and we're glad that you found our place to be nice. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

John, Cochranton

Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for my stay.
Stayed 3 nights in Mar 2024
Response from Christina on 1 May 2024
Thank you so much for sharing your feedback with us. We're delighted to hear that Quality Inn worked well for your stay. Your satisfaction is our top priority, and we're happy that we exceeded your expectations. Thank you for your feedback once more and we hope to have the pleasure of welcoming you back in the future!

2/10 Terrible

Oscar

Stayed 4 nights in Apr 2024
Response from Christina on 21 May 2024
Thank you Oscar, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am sorry to know that we were not able to provide you with such. If there is anything in particular that you would like to share with us in regards to your recent stay, please do not hesitate to contact us directly. Feed back from our guest is greatly appreciated as we strive to improve our service. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little dingy and smelled musky in our room. The breakfast was waffles and bagels. No meat. All breads.
Stayed 1 night in Apr 2024
Response from Christina on 1 May 2024
Dear Tammy, thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guest. It is disappointing to hear that we did not meet your expectations entirely. We will discuss your concerns internally to ensure we meet our standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It is our hope that you will give us another chance to change your perception in the future.

8/10 Good

Jaclyn

Stayed 1 night in Apr 2024
Response from Christina on 21 May 2024
Thank you Jaclyn, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at the hotel. I highly reccomended!
Stayed 7 nights in Apr 2024
Response from Christina on 30 Apr 2024
Thank you so much for your positive feedback! We appreciate your kind words, and we're glad that you had a great experience with us. Thank you for your recommendations, and we can not wait to welcome you back at Quality Inn.

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed is uncomfortable, the bathroom toilet doesn’t flush properly and the breakfast is not good at all
Stayed 3 nights in Apr 2024
Response from Christina on 1 May 2024
Dear Ricardo, we are truly sorry to learn about the condition of your room on your recent stay. This is certainly not the level of comfort we strive to provide our guests. We understand how important it is to have a good breakfast, and we apologize for falling short of your expectations in this regard. Please know that we have shared your comments with the corrective departments to be addressed immediately. We hope you will consider giving us another chance to provide you with a more positive and enjoyable stay in the future.

10/10 Excellent

Adam Richard Roc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a very good stay
Stayed 3 nights in Apr 2024
Response from Christina on 27 Apr 2024
Thank you for your review. We are grateful for your kind words, and are pleased to know that our hotel has exceeded your expectations. We hope to get the opportunity to have you back at our establishment.

8/10 Good

Cathy, Cape Coral

Liked: Staff & service
Staff was great with questions and a special request for a softer pillow! Breakfast was good, the standards for a free breakfast, but was kept clean and well stocked! Property was a bit run down in our room, but was clean, and the bed was great! The Shuttle was well worth it, saving the parking cost at Universal, and just be extremely handy. Although the shuttle only runs once in the morning and once at 5:30 pm, it still worked for us.
Stayed 3 nights in Apr 2024
Response from Christina on 26 Apr 2024
Dear Cathy, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback. We're also glad to hear that our staff made a positive impression on your stay. Providing helpful and attentive service is one of our main goals, and we're pleased to know that we were able to assist you during your time with us. Thank you for your kind words and We hope to get the opportunity to have you back at our establishment.

10/10 Excellent

asley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Christina on 23 Apr 2024
Thank you Asley, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Chinmay

Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience!
Stayed 3 nights in Apr 2024
Response from Christina on 23 Apr 2024
Dear Chinmay, Thank you for sharing feedback of your recent stay, We take pride in providing excellent service, and we're delighted to know that you had a great experience. Our team is committed in providing a comfortable environment. Your satisfaction is our priority. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you again for your kind words.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Christina on 23 Apr 2024
Thank you Jessica, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Christina on 14 May 2024
Thank you for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

heather

Stayed 1 night in Mar 2024
Response from Christina on 10 May 2024
Thank you Heather, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Arnita.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to stores and restaurants. Quiet
Stayed 3 nights in Apr 2024
Response from Christina on 20 Apr 2024
Thank you for taking the time to share your feedback with us. We pride ourselves on guest satisfaction, and we’re please to know that you enjoy our Prime location near the theme parks, and restaurants. We always strive to provide our customers with the best possible experience, and knowing that you appreciate our location is encouraging. Thank you for your feedback once more and we hope to have the pleasure of welcoming you back in the future!

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dated and the room was extremely musty. The pool chairs and loungers are all rusty and stained. The breakfast was pretty good for continental style. Check in kind of sucked because we were a little early and after 4 hours driving they wouldn't let us in the room unless we paid $28 more. Children we're dying for a bathroom so we paid the extra fee. "Wish we didn't, after seeing the room!" Note to other travelers - other hotels in the area are much nicer for the same price. We left and went to the neighboring hotel to finish off our stay for Universal Studios.
Stayed 1 night in Apr 2024
Response from Christina on 23 Apr 2024
Dear Heather, Thank you for your feedback. We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christina on 18 Apr 2024
Thank you Caroline, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

8/10 Good

Teresa, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was an average hotel that served continental breakfast. Staff a little on cold side but friendly enough. I found a silverfish when checking bed for bugs. Grab bar in shower disconnected on one side. Shower okay. Staff in breakfast room kept it filled and clean. Beds were comfortable. Only stayed one night.
Stayed 1 night in Apr 2024
Response from Christina on 17 Apr 2024
Dear Teresa, Allow me to apologize for what you've experienced. Here at Quality Inn we pride ourselves on guest satisfaction and I am truly sorry to hear that we did not meet your expectations. We will be sharing your comments internally to correct all issues you've expressed to meet your expectations in the future.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, all the staff are very nice.
Stayed 2 nights in Apr 2024
Response from Christina on 16 Apr 2024
Dear Johnathan, thank you for taking the time to leave us your review and ratings. It was a pleasure having you here at Quality Inn, and we truly appreciate your feedback regarding our great breakfast, and friendly staff. We will be sure to pass along your comments to the employees as we continuously create memorable moments.

6/10 Okay

Katrina

Travelled with partner
Liked: Cleanliness, staff & service
Decent area, average hotel, could use some updates
Stayed 4 nights in Apr 2024
Response from Christina on 17 Apr 2024
Dear Katrina, thank you for taking the time to share feedback of your recent stay at Quality Inn. We take your input seriously and we will be discussing your review with our team to ensure improvements are made moving forward. Thank you for your review once more.

8/10 Good

Debora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024
Response from Christina on 16 Apr 2024
Thank you so much for your positive feedback! We appreciate your kind words, and glad that our staff was friendly. We strive to provide the best customer service, and we’re pleased to hear that we succeeded. Thank you!

6/10 Okay

Jonathan, West Jordan

Travelled with family
Liked: Staff & service
The property was an average older hotel, nothing great and nothing terrible.
Stayed 4 nights in Apr 2024
Response from Christina on 17 Apr 2024
Thank you Jonathan, for taking the time to share your feedback regarding your recent stay with us. It’s disheartening to hear that you were not entirely comfortable during your stay, and we sincerely apologize for any inconveniences you experienced. We regret that we fell short of your expectations regarding the condition of the property. Rest assured, your remarks will be discussed internally so that we can seize any opportunity for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine for the value. Pool was very cold. We kept having too get our key card activated when we left the room which was ok the first time but then be came annoying. Breakfast was fine.
Stayed 1 night in Apr 2024
Response from Christina on 16 Apr 2024
Thank you Alison, for taking the time to give us your ratings. We're disappointed that you encountered issues with your room keys, as well as the temperature of the pool. We understand how the inconvenience can affect your stay. It is important for our guest to have a top-notch stay. Rest assured, that we will be addressing your concerns internally to provide our future guest with a pleasant stay

8/10 Good

MERANIE

Stayed 3 nights in Jan 2024
Response from Christina on 16 Apr 2024
Thank you Meranie, for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!

10/10 Excellent

Reinaldo

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Christina on 12 Apr 2024
Thank you so much for your positive feedback! We appreciate your kind words, and glad that you had a good experience with us. We strive to provide the best guest experience, and we’re glad to hear that we succeeded. Thank you!

6/10 Okay

Francis

Disliked: Property conditions & facilities
The room we were initially staying smelt like humidity and cigar smoke.
Stayed 5 nights in Mar 2024
Response from Christina on 11 Apr 2024
Thank you Francis, for taking the time to leave your review. We're disappointed to know that we did not meet your expectation, and we sincerely apologize. The issues you raise regarding the odor in your room as well as the humidity has been noted and shared with our house keeping team to investigate and correct immediately. We value your feedback as it helps us identify areas for improvement and take necessary actions to enhance the overall guest experience. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back to improve your experience in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Christina on 12 Apr 2024
Thank you Manuel. for taking the time to give us your ratings. Here at Quality Inn we strive to provide an exceptional guest experience, and I am pleased to know that you enjoyed your stay. We appreciate you rating our hotel a 5 out of 5 as it motivates us to keep pushing forward. It was a pleasure having you, and we would love to see you in the future!