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Reviews of Hyatt House across from Universal Orlando Resort

3 out of 5
Hyatt House across from Universal Orlando Resort
5940 Caravan Court, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1281 out of 1813 reviews" "
Rating 8 - Good. 344 out of 1813 reviews" "
Rating 6 - Okay. 100 out of 1813 reviews" "
Rating 4 - Poor. 43 out of 1813 reviews" "
Rating 2 - Terrible. 45 out of 1813 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

hui

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Found two bugs in the room and the phone is not working
Stayed 1 night in May 2024

10/10 Excellent

Paramjit

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to Universal and outlet mall
Stayed 4 nights in May 2024

2/10 Terrible

Avinash

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Review for the property is not recommendable and specially being a trustworthy travel partner Expedia , it's being disatisfactory as the rooms were not hygienic as such we found small scorpion type of insects , my wife and daughter got bug bites and skin Allergies we went for Ointment . It's really bad experience for us after paying a lot . I hope Expedia will take care of this and proceed with a worthful solution.Thing is we not slept for 3 nights and last day they changed our room also but with a infant and one child of 9yewrs this was the worst experience we had to cancel our Disney world tour too and lost 750$Package.eveything is in front of you and we trusted Expedia.
Stayed 3 nights in May 2024

8/10 Good

Koob

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t understand why we have to pay for parking when we are staying at the hotel. Breakfast was not appetizing. The mixed fruits was not good at all. The French toast and waffles were cold and hard every morning it was served. The hotel itself was okay as it seems to be newly built.
Stayed 4 nights in May 2024

8/10 Good

anaitte

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i didn't like that they charge for parking, and also they charge me $5 for every package.
Stayed 3 nights in May 2024

10/10 Excellent

Maricel, Astoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel had good amount of space, close to the universal studios parks and was clean. Would stay again in the future.
Stayed 2 nights in May 2024
Response from Justin Ness, Hotel Manager on 21 May 2024
Thank you for staying with us. we hope to see you again soon.

10/10 Excellent

Sherley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in May 2024
Response from Justin Ness, Hotel Manager on 20 May 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Justin Ness, Hotel Manager on 21 May 2024
Thank you for staying with us. we hope to see you again soon.

10/10 Excellent

Edi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable
Stayed 3 nights in May 2024
Response from Justin Ness, Hotel Manager on 19 May 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Dale

Stayed 5 nights in May 2024
Response from Justin Ness, Hotel Manager on 19 May 2024
Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

sandra

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Justin Ness, Hotel Manager on 19 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Dennis

Stayed 2 nights in May 2024
Response from Jacob on 17 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jacob on 17 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Simone D., Columbus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel service
Stayed 3 nights in May 2024
Response from Justin Ness, Hotel Manager on 15 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Emely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complain I have is that I saw a small roach come out of the dishes machine but aside of that everything was nice and cool!
Stayed 3 nights in May 2024
Response from Justin Ness, Hotel Manager on 15 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Cara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was centrally located across a major road from Universal, there is a pedestrian walking bridge that goes over the road so it's safer. Room was well thought out for a family. Shoe rack, hooks and small table in entry. Kitchenette and island, plenty of outlets and usb charging spots. Two tv’s and plenty of sleeping space. There were hooks near bath for towels and extra drawers and counterspace outside of bathroom. Linens and sheets were very clean. Tiled floors were not very clean, but the important stuff was clean. I would stay here again and recommend. Nice pool, bar and free breakfast. Laundry area didn't have soap for purchase, you have to buy at the market in lobby, but laundry machines were newer and very efficient.
Stayed 3 nights in May 2024
Response from Justin Ness, Hotel Manager on 15 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in May 2024
Response from Jacob on 14 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean property. They went above and beyond to make sure everything was great.
Stayed 1 night in May 2024
Response from Jacob on 11 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The staff was great, breakfast was convenient, the room was spacious. They will have a returning customer!
Stayed 3 nights in May 2024
Response from Jacob on 11 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in May 2024
Response from Jacob on 11 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
It is great. We really enjoy the place. Wonderful stay
Stayed 5 nights in Apr 2024
Response from Jacob on 11 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Chiquita

Travelled with family and small children
Liked: Amenities
Very nice and quiet location.
Stayed 4 nights in May 2024
Response from Justin Ness, Hotel Manager on 8 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Belkis Altagracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful room are very clean i think is was good y they have a free parking on serve lunch but is very nice hotel
Stayed 4 nights in May 2024
Response from Justin Ness, Hotel Manager on 8 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Justin Ness, Hotel Manager on 8 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. We didn’t hire a car so relied on Ubers to get to most parks (about 20-30 mins to Disney) which was really straightforward and came within 5 mins of ordering. The hotel offer a free shuttle bus transport to universal that you need to book the day before, very straightforward and easy. We did walk back from there to the hotel and it was about 30 mins, if walking back from universal you need to look out for the signs that say Kirkman road / valet parking when you’re leaving universal as we missed that and it took a long time to go back to that and it’s the only exit you can walk back. Hotel is walkable to the international premium outlets (about 10-15 mins) which was great, more than 180 different shops, also some restaurants, we really liked longhorn steak house opposite the outlets. Hotel is also walkable to a Fridays, walgreens and some other places to grab dinner. Hotel was very comfortable, really liked having a fridge to keep cold drinks and dishwasher with a good basic kitchen set up. Was nice to have a seperate living space also which made the room feel very spacious. Breakfast was good and well stocked and topped up. We were on the 6th floor, didn’t really hear road traffic noise at all. There was a little shop in the hotel lobby if you needed to grab any essentials. Very comfortable stay and would definitely recommend and return we had a great time.
Stayed 14 nights in Apr 2024
Response from Jacob on 6 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jacob on 2 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Yoselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jacob on 2 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó. Toda la propiedad es bonita y el Personal muy atentos y serviciales.
Stayed 2 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 30 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to visit Universal. Great pool and fitness center
Stayed 2 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 30 Apr 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

kassy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, staff were kind and the rooms were clean and well stocked. Plumbing was off, sink water filled and took awhile to go down the drain. Breakfast bar had a nice variety and food was fresh. Overall this was a great stay!
Stayed 3 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 30 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Julia, Placentia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and the rooms were big and clean. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Jacob on 29 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Reinaldo

Stayed 1 night in Apr 2024
Response from Jacob on 18 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Leza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob on 29 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Jacob on 28 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

6/10 Okay

Sandra, Freeport

Stayed 3 nights in Apr 2024
Response from Jacob on 26 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Jacob on 23 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

4/10 Poor

Karina

Travelled with family and small children
My room was very dirty
Stayed 3 nights in Apr 2024
Response from Jacob on 22 Apr 2024
Thank you for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios, as it helps us to improve the overall experience that we provide for our current and future guests.We do sincerely apologize if your stay was anything less than satisfactory.If there is anything we can do for you, please do not hesitate to reach out to us at any time. Thank you again for staying with us, and we hope for the chance to serve you again the next time you're visiting Orlando!

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from Justin Ness, Hotel Manager on 13 May 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

DARREN

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jacob on 22 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Fabricio

Travelled with family
Liked: Cleanliness
Ok option for Orlando.
Stayed 2 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 21 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Sareyah, muscat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 21 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 21 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a perfect location, 4 minutes away from universal studios!
Stayed 5 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 21 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Americo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay would do it again
Stayed 2 nights in Apr 2024
Response from Jacob on 26 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night to go to Orlando, arrived around 8 pm. Smooth check in. Room was at elevator which i normally dont like but noise was ok. Neighbors were noisier than hallway! Clean and sufficient. We ate pizza at the hotel bar which was ok. Food prices decents, beer overpriced. Buffet breakfast was decent. Was able to delay check out by an hour without issue. Location good. Cheap uber if you dont want to walk or wait for shuttle. Id stay here again.
Stayed 1 night in Apr 2024
Response from Jacob on 17 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Clifton, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Justin Ness, Hotel Manager on 17 Apr 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Aubriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being that we went to universal studios. The location was great. Just needs a little more cleaning in the rooms with kitchens being that there’s food that gets cooked & we seen 3 little roaches
Stayed 4 nights in Apr 2024
Response from Jacob on 16 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

8/10 Good

Anurag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Justin Ness, Hotel Manager on 17 Apr 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Ana Paula De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jacob on 15 Apr 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!

10/10 Excellent

Jeff

Stayed 5 nights in Apr 2024
Response from Jacob on 6 May 2024
Thank you so much for submitting your feedback about your stay here with us at the Hyatt House across from Universal Studios! We we're thrilled to have you stay with us and hope to see you again the next time you're visiting Orlando!