Lobby sitting area
Check availability

Reviews of Hilton Orlando/Altamonte Springs

4 out of 5
Hilton Orlando/Altamonte Springs
350 S Northlake Blvd, Altamonte Springs, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1002 reviews" "
Rating 8 - Good. 211 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in May 2024
Response from Atorres on 20 May 2024
Thank you for your response. We are happy to know you had a great time. Please come back again.

10/10 Excellent

Heather

Travelled with partner
Liked: Amenities
Amy was amazing, as she checked us in. She was very kind and made us feel welcome. We enjoyed our conversation with her about FSU. The room was spotless, the property was lovely and close to everything! We had a great stay!
Stayed 1 night in May 2024
Response from Atorres on 20 May 2024
Thank you for your response. We are happy to know you had a great stay. Please come back again

6/10 Okay

Johanna

Liked: Amenities
wouldve been better if it had free breakfast
Stayed 1 night in May 2024
Response from Atorres on 15 May 2024
Thank you for your review and feedback. We do have a separate charge for breakfast but we also have packages online that include breakfast. We do ensure this transparency on our website. We are hopeful you will join us again in the future.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
The Food Was Excellent & The Hotel Is Very Quiet & Cozy.
Stayed 1 night in May 2024
Response from Atorres on 15 May 2024
Thank you for a great review and we hope to see you again soon!!!

10/10 Excellent

Rajesh

Stayed 1 night in Apr 2024
Response from Atorres on 15 May 2024
Thank you for a great response and we hope to see you again in the future.

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy
Stayed 1 night in May 2024
Response from Atorres on 13 May 2024
Thank you for your recent stay with us. We are hopeful that you will continue to travel with us in the future.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfectly clean and efficient for our needs
Stayed 3 nights in May 2024
Response from Atorres on 13 May 2024
Thank you for your recent stay, We are happy to hear you gave us a 5. We are hopeful that you will visit us again in the future.

10/10 Excellent

Ferdows

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from Atorres on 11 May 2024
Thank you for your response

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was very disappointed that the staff denied my family the continental breakfast on the premise we used a third party app to book the room. That's not what was advertised or explained during check-in.
Stayed 2 nights in May 2024
Response from Atorres on 10 May 2024
Thank you for giving us the feed back. We are very sorry to hear about the issue with breakfast. This is a separate charge for all guest. We hope that you had a safe travel and hope to hear from you soon.

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No place to charge an EV on site
Stayed 1 night in May 2024
Response from Atorres on 8 May 2024
Hello and thank you for your feedback. I am truly sorry that our location is unable to provide EV charging stations at the moment. We hope you had a great stay and we hope to see you again soon

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
The hotel is nice, but our room smelled like mold.
Stayed 3 nights in Apr 2024
Response from Atorres on 8 May 2024
Hello and thank for your recent stay with us. We are sorry to hear about the issue you had in your room. I have forwarded this to our housekeeping department and we are sure to make any corrections needed

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Atorres on 8 May 2024
Thank you for your feedback. We are happy to know that you enjoyed your stay and we are hopeful you will come back again

8/10 Good

Tag

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff very nice. Breakfast sign was hidden. Ironing board was broken and almost useless. Very clean though.
Stayed 1 night in Apr 2024
Response from Atorres on 2 May 2024
Thank you for you rrecent stay and feedback. We are hopeful you will visit us again in the future

10/10 Excellent

Jesse

Stayed 2 nights in Apr 2024
Response from Atorres on 2 May 2024
Thank you for a great score. We hope that you will revisit again in the future.

6/10 Okay

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from Atorres on 26 Apr 2024
Thank you for your feedback and we hope you come back again

10/10 Excellent

Lauren

Liked: Property conditions & facilities
The hotel was clean and quiet. Exactly what we were looking for.
Stayed 1 night in Apr 2024
Response from Atorres on 26 Apr 2024
Thank you for your feedback and we hope you come back again

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice overal clean, the staff i had very little interactions but the ones i did have were very pleasant the only 2 knocks i had was that the outelts by my bed was loose and if i plugged one charger in amd then the other they both wouldnt charge. So i had to find the other outlet across the room. And the last one i get it is for safety of the staff but when you come in late the side entrance door wouldn't let you in and you had to walk halfway around the building to get in but otherwise was a great stay and will be back again soon
Stayed 3 nights in Apr 2024
Response from Atorres on 8 May 2024
Thank you for your feedback. We are happy to hear that most of your stay was great. We are hopeful in the future you will come again.

4/10 Poor

Lourdes

Stayed 2 nights in Apr 2024
Response from Atorres on 13 May 2024
Thank you for your recent stay and survey. We are sorry we did not provide a 5 but we are hopeful you will continue to travel with us in the future

2/10 Terrible

REYNALDO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled humid because the condensation of the ac kept accumulating in the rug. The hotel needs a renovation asap
Stayed 2 nights in Apr 2024
Response from Atorres on 21 Apr 2024
Hello and thank you for your feedback. We are truly sorry to hear about your experience. I have sent this review to all departments so we can make the necessary changes to assist our future guest

4/10 Poor

Lourdes

Liked: Cleanliness, staff & service
Staff did a great job in communicating back in a timely manner. Property had no water at night for me to shower at night after a full day at work, which was a terrible experience!
Stayed 1 night in Apr 2024
Response from Atorres on 26 Apr 2024
Sorry for the terrible experience with the water. We will notify our engineering team to correct the issue

4/10 Poor

Manuel, Lima

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On our first morning we found a roach in the shower. We called the operator and she said that someone would come to the room. Two hours later I had to killed and cleaned as I need it to go out. As I was going out I approached the reception, mention the issue and the clerk didn't seem to care. I have photos to prove.
Stayed 3 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on 16 Apr 2024
thank you for bringing this to our attention; we have shared this feedback with our Executive Management team to help improve. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Can walk to Ross in less than 15 minutes. Staff was friendly. Room was clean and modern. Concierge texted me so I could get immediate help with anything
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay with us and for your feedback. We hope you stay with us again soon!

10/10 Excellent

Shaquanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on 16 Apr 2024
Thank you for staying with us and sharing your experience feedback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, cable with Hbo. Angel good nice customer service.
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Loudwige

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Kiriaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff are wonderful. My only issue was no microwave in the rooms
Stayed 5 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon! We are adding microwaves to our suites and corner king rooms; as well we do offer microwaves in the F&B outlets for guests.

6/10 Okay

Monis

Business traveller
Liked: Cleanliness, amenities
Room was missing microwave and the AC was very loud (literally ran like a motor)
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We are in the process of adding Microwaves to all of our suites and corner king rooms; we do offer microwaves in the F&B outlets to guest.

8/10 Good

Fabiola

Stayed 4 nights in Mar 2024
Response from Atorres on 21 Apr 2024
Thank you for your response. We value your opinion and hope to see you again.

10/10 Excellent

Cynthia, coraopolis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 Good

Shar'Breona

Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

6/10 Okay

Patrick

Didn’t like the attach room doors
Stayed 3 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Alfred

Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 15 Apr 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

6/10 Okay

JUDIANNE, Clearwater

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I found a dead roach in the fridge and room wasn’t clean
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback our Executive team is reviewing this and we apologize for the inconveniences.

6/10 Okay

Robert Aylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were nice, a/c was extremely loud sounded like a tractor when turning on. Overall was ok, decent rate…
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback. We apologize for the inconvenience you may have experienced as our AC units do run differently than home AC units; which does make the noise sound louder.

6/10 Okay

Robert, Apopka

Liked: Cleanliness
My least favorite thing about my stay was that they do not offer breakfast and the cafe downstairs is unappealing and over priced. The pool is right next to I4 highway and was small, unimpressive, and overcrowded with kids. Rooms were clean and the bed was comfortable, but overall not up to the level one would expect from a Hilton.
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay; we apologize for the inconvenience you may have experienced as we certainly do try to live up to our guest expectations.

6/10 Okay

Kenneth, St. Petersburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
No microwaves. No privacy in bathroom with barn door style door.
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Rochelle, MADISON

Business traveller
Liked: Cleanliness, staff & service, amenities
Area of ice machine had a very bad oder, smell of rotting milk Website said heated pool, but it was definitely NOT heated
Stayed 4 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback.

4/10 Poor

Lana

Stayed 4 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Fernando, Homestead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and quiet!
Stayed 2 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on 18 Mar 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

8/10 Good

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. I didn't like the shower no hot water only like warm.
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.

6/10 Okay

Heather

Stayed 2 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on 2 Apr 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 Good

Amina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
did what it needed to do
Stayed 1 night in Dec 2023
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.

6/10 Okay

Shelisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel had everything we needed. Beds were a little firm and the sheeting felt soft but slept hot.
Stayed 3 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Excelente experiencia, es un hotel viejo, pero muy bien cuidado, las habitaciones son espaciosas y el hotel muy bien mantenido todas las áreas, el personal bien entrenado. Muy limpio los cuartos y baños, el desayuno no está incluido y es un poco costoso pero nada del otro mundo. La ubicación está inmejorable con muchas opciones cerca para comer.
Stayed 2 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.

8/10 Good

Liza

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on 27 Feb 2024
Thank you for staying with us and for sharing your feedback.