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Reviews of Galleria Palms Hotel

2.5 out of 5
Galleria Palms Hotel
3000 Maingate Ln, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2231 out of 3829 reviews" "
Rating 8 - Good. 1047 out of 3829 reviews" "
Rating 6 - Okay. 331 out of 3829 reviews" "
Rating 4 - Poor. 141 out of 3829 reviews" "
Rating 2 - Terrible. 79 out of 3829 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy drive to Disney World or take their shuttle. LOTS of good dining near. Great breakfast included
Stayed 7 nights in May 2024
Response from Management Galleria Palms Hotel on 26 May 2024
Thanks Barry for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how easy you found your drive to Disney from our location and how great you found our breakfast. Please come back and see us again very soon.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great Rooms latge and comfortable. Breakfast was good except eggs were very salty.1 elevator was not working so the wait to get on board was long. Good locationfor us. We will be back.
Stayed 4 nights in May 2024
Response from Management Galleria Palms on 25 May 2024
Thanks Kathy for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, how large and comfortable you found our rooms, how convenient you found our location. We will monitor the salt on the eggs thank you for the comment. due to a back order unfortunately we're experiencing a minor delay with the elevator service, we apologize for the experience you had with our elevator wait. Please come back and see us again very soon.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great. Their breakfast was exceptional. I highly recommend this hotel.
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 25 May 2024
Thanks Phyllis for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel, how exceptional you found our hot complimentary breakfast. Please come back and see us again very soon.

10/10 Excellent

Lynn, Champlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the property were very friendly and accommodating with our large group of 60 people. Rooms were clean. The management arranged to open breakfast 30 minutes early to accommodate our group and our need for leaving the property early in the morning. I will gladly return again with just my family.
Stayed 1 night in Mar 2024
Response from Management Galleria Palms Hotel on 24 May 2024
Thanks Lynn for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel, how clean you found our rooms. Please come back and see us again very soon.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Other than a minor gripe about the safe not working. Being fixed and failing again straight away, it was excellent.
Stayed 5 nights in May 2024
Response from Management of the Galleria Palms Hotel on 22 May 2024
Thanks for the review, we will check out the concern you mentioned in the room again. We hope to see you again soon.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Employees were Nice and accommodating
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on 21 May 2024
Thanks Gabriela for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

10/10 Excellent

Filiberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good, quite and excellent services.
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on 20 May 2024
Thanks Filiberto for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

10/10 Excellent

Madeline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on 19 May 2024
Thanks Madeline for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how great you found our service. Please come back and see us again very soon.

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 19 May 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

LAKISHA

Liked: Property conditions & facilities
The staff was very nice and the location is perfect!
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 19 May 2024
Thanks LAKISHA for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how nice you found our staff and how perfect you found our location. Please come back and see us again very soon.

10/10 Excellent

Yohandy

Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on 18 May 2024
Thanks Yohandy for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Sandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay, as it is very close to the parks.
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on 19 May 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
La atención es súper buena,
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 19 May 2024
Thanks Clara for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel. Please come back and see us again very soon.

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on 18 May 2024
Thanks Gigi for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2024
Response from Management Galleria Palms Hotel on 16 May 2024
Thanks Luis for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Heidi, Vega Baja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet. Great location! Perfect if you are using Uber/Lyft. About 30 minutes from/to airport. Just 5 minutes from Animal Kingdom, about 20 min to Epcot or Hollywood Studios. hour. I paid less than $10 in the morning to Animal Kindom and a little more than $20 when park closed. Price will depend on the hour, you will pay less in the mornings and more when park closes. Nice, friendly staff. Special thanks to Leo at the front desk, very helpful and professional. Included breakfast was really convenient, there were always eggs, pancakes, bagels, toasts, cereals, cofee, juice, etc., everything was good and never too crowded. I didn't use the pool but it was big and looked nice. CVS and a big Gift Store are next door. You can also find many places to eat at walking distance. If you have a car there is a Walmart very close. I would absolutely stay again.
Response from Management of the Galleria Palms Hotel on 14 May 2024
Thanks Heidi for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our complimentary hot breakfast buffet, our staff and service, how clean you found the hotel, our location and you found value by staying here. We will pass on to Leo your kind words about him. Future guest will appreciate your tips about Uber and the many surrounding shops and restaurants. Please come back and see us again very soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Only complaint is pillows were hard and skinny. Overall get property .
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on 13 May 2024
Thanks Mary for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how clean you found the hotel and how quiet it was. As an FYI, we do keep different types of pillows at the front desk. Please come back and see us again very soon.

10/10 Excellent

Yves, Levis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, friendly and always willing to help. Room very good, breakfast excellent and different every day. Good size lunch room for morning breakfast. Other restaurants walking distance. I travel a lots and in Orlando it’s my good to place for Disney theme park. Good pricing, location, location and location. YC
Stayed 9 nights in May 2024
Response from Management Galleria Palms Hotel on 13 May 2024
Thanks Yves for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how Friendly and helpful you found our staff, how good you found our rooms,how excellent you found our free breakfast buffet and how convenient you found our property for the parks. Please come back and see us again very soon.

2/10 Terrible

APRIL

Disliked: Staff & service, amenities, property conditions & facilities
From the get go, the staff, RUDE. I didn’t get her name, not a smile, not a hello, or welcome. Smelled funky in the hotel, asked for a first floor, she gave me a 2nd. Elevator super slow, Take the stairs. Breakfast is a joke, even the bananas were bad. Checking out, same rude gal as checking in. She didn’t even look up at me, you can tell she likes her job, I said here are my Keys, she looked at me and took them. I looked down at her, and she was cutting her nails! That’s why she was so busy. Resort fee? Not sure what that was for? Free parking? 1 small pool. I would stay away from this place.
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on 13 May 2024
Thank you taking the time to write your review. We apologize for the inconveniences you faced with our Front Desk Agents. We will speak to our Front Desk Agents about your service; as we do expect all of our staff to be outgoing and friendly to all of our guests. Please know your feedback had been shared with our team and our Front Office Supervisor will make immediate improvements. We are sorry we could not locate you on the 1st floor, we only have a limited amount of rooms located there. The hot complimentary breakfast buffet each day has rotating items, and we are sorry it was not up to your expectations. We wish you well in your future travels.

10/10 Excellent

Matviy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Management of the Galleria Palms Hotel on 13 May 2024
Thanks Matviy for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on 13 May 2024
Thanks Linda for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, free breakfast, free shuttle to Disney World, easy parking and 10mins drive to Disney World.
Stayed 4 nights in May 2024
Response from Management Galleria Palms Hotel on 11 May 2024
Thanks Sheena for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how clean you found our hotel, our free breakfast buffet, our free shuttle service to the parks, our easy parking space and how close our property is to the parks. Please come back and see us again very soon.

10/10 Excellent

Jose, CORONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family friendly Hotel. Very well maintained and convenient location for visiting attractions.
Stayed 5 nights in May 2024
Response from Management Galleria Palms Hotel on 11 May 2024
Thanks Jose for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how well maintained you found our hotel and how convenient you found our location for the theme parks. Please come back and see us again very soon.

10/10 Excellent

Robert, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management Galleria Palms Hotel on 11 May 2024
Thanks Robert for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Kelly, Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Breakfast was good. Would stay again.
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 11 May 2024
Thanks Kelly for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how good you found our hot complimentary breakfast. Please come back and see us again very soon.

10/10 Excellent

Kewan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leo is very friendly, will be back
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on 10 May 2024
Thanks Kewan for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our our staff and service. We will mention to Leo your kind words about him. Please come back and see us again very soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location if you are going to Disney’s theme parks. Very affordable.
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on 9 May 2024
Thanks Sandra for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how much you liked our location and you found value by staying here. Please come back and see us again very soon.

10/10 Excellent

Shaurie

Liked: Staff & service, property conditions & facilities
great
Stayed 7 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 10 May 2024
Thanks Shaurie for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

fatima zahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, welcoming and helpful. The hotel and the room were comfy and clean. I loved my stay and will come back again, thank you
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on 8 May 2024
Thanks Fatima for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our staff and service and how clean you found the hotel and our rooms. Please come back and see us again very soon.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel excellent staff. Good breakfast clean rooms. Would definitely stay here again
Stayed 8 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 8 May 2024
Thanks John for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, our staff and service and how clean you found the hotel and our rooms. Please come back and see us again very soon.

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service
This family friendly hotel is very convenient if you're planning most of your activities in the Disney area, free breakfast is very good, free parking and staff are very attentive too. Property conditions is a bit old compared to similar price options, renovations may be needed soon to update the decor and facilites.
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on 8 May 2024
hanks Arturo for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, our complimentary parking, our staff and service and our location. We will mention to the ownership your comments about the hotel needs to be renovated. Please come back and see us again very soon.

10/10 Excellent

dominic

Great value near Disney World
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on 8 May 2024
Thanks Dominic for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property for its price, you have shuttles to the parks for free and a good breakfast everyday even things to go. Cookies every afternoon. The area around it it’s super convenient walking distance to a lot of fast food restaurants and cvs. Also 2 car rentals.
Stayed 5 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 9 May 2024
Thanks for the review, we hope to see you again soon.

4/10 Poor

Tomeka, Somerset

Travelled with family and small children
Disliked: Amenities
The front desk simply did not answer the phone so all communication with the staff was conducted in person. The television did not work. The room was clean however the hotel could use an upgrade.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 8 May 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. We will check out the concern you mentioned in the guest room.Our front desk is staffed 24 hours a day 7 days a week. We will look into the concern you mentioned about the phone. We wish you well in your future travels.

10/10 Excellent

Mirta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was satisfy with the service
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on 7 May 2024
Thanks Mirta for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

6/10 Okay

John

Travelled with family
Liked: Staff & service
We were disappointed with the conditon of the bathroom. It is older and in poor condition. In need of upgrading. Otherwise Hotel over all was clean and convenient. So I give it a 3 out of 5
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on 7 May 2024
Thanks for the review, we will mention to the ownerships your comments about the outdated guest bathroom and it needs a renovation. We hope to see you again soon.

4/10 Poor

Agnaldo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To expense for not even Average comfort,
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on 6 May 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so,. We wish you well in your future travels.

10/10 Excellent

Dawn Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. The staff was very helpful and courteous. The hotel was quiet and clean and everything worked as expected. The complimentary continental breakfast was convinient and had something for most taste.
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on 6 May 2024
Thanks Marieke for the review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our complimentary hot breakfast buffet,how clean you found the hotel and how much you liked our staff and service. Please come back and see us again very soon.

10/10 Excellent

Ronny Youxay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from Management Galleria Palms Hotel on 5 May 2024
Thanks Ronny for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how great you found our location. Please come back and see us again very soon.

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in great proximity to Disney World - comfortable stay.
Stayed 6 nights in Apr 2024
Response from Management Galleria Palms Hotel on 3 May 2024
Thanks Ernest for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Charmaine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean hotel in great convent location
Stayed 13 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 2 May 2024
Thanks Charmaine for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you liked our location. Please come back and see us again very soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno. Limpio. El personal muy amable.
Stayed 8 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 2 May 2024
Thanks Jose for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you enjoyed our our staff and service. Please come back and see us again very soon.

10/10 Excellent

SANDRA, MIRAMAR

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot !
Stayed 3 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 2 May 2024
Thanks Sandra for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 2 May 2024
Thanks Ana for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Duvier

Stayed 2 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 21 May 2024
Thanks Duvier for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, spacious, amability ans great space to enjoy
Stayed 4 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 30 Apr 2024
Thanks Laura for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you enjoyed our spacious rooms. Please come back and see us again very soon.

10/10 Excellent

Alba Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great . Luis in the lobby were amazing and so helpful. Breakfast was ok but I would recommend less oil and more cooking time , it was undercooked and too greasy. However the other options were pretty good!
Stayed 5 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 30 Apr 2024
Thanks Alba Maria for the 5 star review, we are happy you enjoyed your stay with us. Thanks for the suggestions! Please come back and see us again very soon.

8/10 Good

Krisha Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent breakfast and free parking. Close to amusement park, shopping center and restaurants.
Stayed 4 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 30 Apr 2024
Thanks for the comments, we hope to see you again soon.

8/10 Good

Jose, Toa Baja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was near the elevator with more noise than usual. Other then that the facility I rate it excellent.
Stayed 6 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on 30 Apr 2024
Thanks for the comments, we hope to see you again soon.

8/10 Good

Rebeccah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front was being repaved, a little annoying we couldn’t pull up with our luggage. There was never anyone at the front desk, had to go out of my way to get someone 3 different times. All the staff was very polite and helpful. The room was a little outdated but very spacious and clean. Our tv remote wasn’t working, someone came to the room right away and gave us a replacement remote. Over all, for the value I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Management of the Galleria Palms Hotel on 29 Apr 2024
Thanks for the review, we are sorry that the driveway had just been repainted and was in the process of drying, but there was always one lane open. Our front desk is staffed 24 hours a day 7 days a week. We will look into this concerned you mentioned. Our guest rooms were just renovated at the end of last year, we are sorry it was not up to your expectations. Thanks for mentioning how you liked our staff and service, how clean you found the hotel and that you found value by staying here. Please come back and see us again very soon.