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Reviews of DoubleTree by Hilton Hotel Orlando at SeaWorld

4 out of 5
DoubleTree by Hilton Hotel Orlando at SeaWorld
10100 International Drive, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 3135 out of 8899 reviews" "
Rating 8 - Good. 1761 out of 8899 reviews" "
Rating 6 - Okay. 1462 out of 8899 reviews" "
Rating 4 - Poor. 1143 out of 8899 reviews" "
Rating 2 - Terrible. 1398 out of 8899 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stefano

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Buena ubicacion
Stayed 5 nights in May 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,we will stay again
Stayed 3 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 Terrible

Sahar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
Stayed 5 nights in May 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The cookies
Stayed 3 nights in Mar 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

6/10 Okay

Brienne

Travelled with family
Disliked: Property conditions & facilities
Breakfast buffet was not good and cooked properly. There were limited food choices and the rooms are a bit dated.
Stayed 3 nights in May 2024

4/10 Poor

Daniela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My roomed smelled like cigarrate smoke . Absolutely no parking space . Evertime leaving hotel to go to parks someone smoking weed out side that’s not safe for the young kids.
Stayed 3 nights in May 2024

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing time
Stayed 3 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 Terrible

John

Business traveller
Disliked: Amenities
Horrible staff, hidden prices, poor accommodation for what the price entailed.
Stayed 1 night in May 2024

6/10 Okay

Syncere

Business traveller
Liked: Staff & service, amenities
Property was okay. Staff was helpful, amenities were nice, and the breakfast was really good. Villas a bit outdated, it looked like an old apartment/motel complex. The room was clean on arrival, but no cleaning services (trash pickup) was done during our stay. Parking was absolutely atrocious. The staff should spread out guests' rooms so we're not all packed like sardines on one side of the property, fighting for parking while the other side is a ghost town. It was incredibly frustrating after a long day of meetings having to take a 10 minute walk (no direct walkways through buildings) back to the room.
Stayed 2 nights in May 2024

2/10 Terrible

Yadiel

Stayed 1 night in May 2024

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
request house keeper, didn’t come
Stayed 3 nights in May 2024

10/10 Excellent

SANTHOSH

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Parking is little bit confusing
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Elizabet

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the breakfast
Stayed 2 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 Terrible

Jade

Disliked: Cleanliness
Stayed 3 nights in May 2024

6/10 Okay

ROBERTO

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Adriel

Disliked: Staff & service
…
Stayed 2 nights in May 2024

6/10 Okay

Quintrell

Liked: Staff & service
Other than an issue with the room it wasn’t half bad
Stayed 6 nights in May 2024

10/10 Excellent

Scarlet J

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Willians

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service but at night it is difficult to find parking near the rental room because the parking is somewhat small and the line for breakfast is very very long but the rest is fine
Stayed 1 night in May 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villas are dated, super small bathroom, no lighting in the stairwells. Our fridge didnt work, and shower drain didnt work, a/c was humid. They did fix fridge n a/c was better after a reset. Paying for parking was also a big downer!
Stayed 2 nights in May 2024

6/10 Okay

Hosanna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stay was fine. My husband and I stayed for 8 days. Our room had three hornet nests outside the room. I let the front desk know but they didn’t seem to care and the nests stayed through our entire stay. We also tried to use the outdoor activities such as the mini golf and pool table, but the mini golf course was in horrible shape and the outdoor pool table had broken pool sticks. We also didn’t expect there to be an additional $30 charge for each day to park our car. Otherwise, the facility itself was nice.
Stayed 8 nights in May 2024

10/10 Excellent

Saqib

Travelled with family and small children
Friendly service
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

James

Stayed 4 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 Poor

Joanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast
Stayed 7 nights in May 2024

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Parking lot very dark and congested. Persons creeping around in the dark mixed with the smell of ganja. Outdated, while the lobby smelt fresh the remainder of the building smelt musky. Breakfast was awful.
Stayed 1 night in May 2024

2/10 Terrible

Ronnie

I have written to you twice. II have called 4 TIMES. I canceled this trip and I am in awe at your lack of communication. I did not go on the trip. I will not call again. Get your act together.
Stayed 1 night in May 2024

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The outside of the villas looks like an old rundown motel. The insides are nice but aren't put together very well. The bathtub faucet was loose, the phone didn’t work, and the carpet felt wet and gross. The staff when we checked in did not give us food vouchers for our complimentary breakfast, so we learned the hard way and got yelled at by the serving staff when we tried to get our breakfast the 1st morning. No one told us that parking isn't included, so you pay $31 a night to park there. Found that out after I saw the extra charges after we checked out. The resort part was nice. It feels like they put all the effort into the resort part, the new tower part of the hotel, and the lobby, but just put band aids over the insides of the rooms while leaving the outside looking old and dirty. Almost an unsafe feeling. If you stay here, at least request a room facing the resort, or make sure you book the tower NOT the villas. Will not be back.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 Good

regina

Travelled with family and small children
Stayed for one night post cruise to have a day at SeaWorld with 3 littles. The location was so very convenient to get to SeaWorld. We will park at the park but there is a walkway to SeaWorld from the hotel property. I did not give high ratings because I do think it could have been a little more well kept. The property wasn’t as well kept as i anticipated the room was not as clean as i had hoped but overall it was a great choice for my family to stay for one evening. The staff were very nice at check in and upon request for late check out. One thing i will make note of I did not know there was a charge of $30 a day for parking.
Stayed 1 night in May 2024

8/10 Good

Janel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay for a quick trip to Disney. The rooms were clean, the breakfast buffet was decent, and the hotel in general was nice. Only downside was the small showers and our AC wasn’t working properly. Overall, I had a good experience and would stay here again.
Stayed 2 nights in May 2024

8/10 Good

Jessi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a heads up that there's a $25 charge per day for "resort fees", which you can rationalize as the 2 breakfast vouchers. There's also a $30 charge per day for parking, which makes it safe and convenient. There's plenty of parking available and there's a gate to let people in and out. I know some people put that parking was a fiasco, but we had parking available right in front of our room (building 4) no matter what time of day we got there. The rooms were well kept but no one came to clean on our second day, which is typical these days because of Covid nonsense. The checking process was a bit of a wait but the staff was very friendly. Also, I appreciated how the hotel as a company is allergy-friendly. Their iconic cookies were not vegan but they give away as many of those Partake brand cookies as you request in place of the fresh baked DoubleTree cookies. Also, the breakfast had a ton of options for those that choose not to include some foods in their diets. Being mostly plant-based, I don’t eat eggs, dairy or meat and there were plenty of options for me. The servers will get you almond milk, peanut butter and other things upon request. I was overall pleased with our brief stay and would definitely recommend.
Stayed 2 nights in May 2024
Response from Jose Colon on 15 May 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 Excellent

Elvis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay and we absolutely loved it
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the set up, the area, the complimentary breakfast. Will be back
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the amenities of the property. Very nice grounds. Pool areas looked inviting even though we didn't get a chance to visit them. Breakfast was good and very convenient with anexcellent staff. Only issue I had was that our shower leaked and made aeas room 604. Room was kind of dated as well but not terrible.
Stayed 2 nights in May 2024

2/10 Terrible

Kari

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Absolutely THE WORST CUSTOMER SERVICE! DIRTY ROOM, BROKEN PING PONG PADDLES, CHEAP BREAKFAST PROMOTED AS EXCELLENT, WANT TO SEE EMPLOYEES DO THE LEAST. STAY HERE!!!!! THEY COULD CARE LESS ABOUT THEIR GUESTS
Stayed 4 nights in May 2024

8/10 Good

sherry, Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 2 nights in May 2024

4/10 Poor

Andres

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are old and smell like humidity. They need to update them!
Stayed 1 night in May 2024

10/10 Excellent

Nancy, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and polite
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

6/10 Okay

Robyn

They gave me a room that was already occupied but resolved it with another room
Stayed 1 night in May 2024

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty
Stayed 1 night in May 2024

8/10 Good

Lourdes

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is huge couple areas to do things with the family. Super closed to parks (sea world and Aquatica). Place was clean and neat bathroom did have a smell to it but nothing crazy
Stayed 2 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and Chris, young man at check was incredible and friendly. We would come back again for his service
Stayed 1 night in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Rishi R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Apr 2024
Response from Jose Colon on 12 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my three girls came here for a Mother's Day weekend getaway. The staff was super friendly. The atmosphere was child friendly with lots of options to play and explore. The location was super close to Aquatica and Sea World where we visited during our stay. My girls had a blast swimming in the morning and then again until midnight. We will definitely be returning on the future!
Stayed 2 nights in May 2024
Response from Jose Colon on 12 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jose Daniel Vazquez, Manati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 Good

Isabella

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Jose Colon on 12 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 Good

Oksana

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Jose Colon on 22 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jose Colon on 12 May 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 Excellent

penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything there
Stayed 2 nights in May 2024
Response from Jose Colon on 12 May 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.