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Reviews of Best Western Orlando East Inn & Suites

2.5 out of 5
Best Western Orlando East Inn & Suites
8750 E Colonial Dr, Orlando, FL

Reviews

6.8
Rating 10 - Excellent. 245 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 149 out of 1000 reviews" "
Rating 2 - Terrible. 147 out of 1000 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff had excellent service. The conditions of the place are very deteriorated, cigarette butts everywhere, everything was out of service. Breakfast without any option, very bad, it would be better not to offer it. Very high price for such low quality. The photos on the website should be updated. Positive, it is very well located. and access to parking.
Stayed 4 nights in May 2024
Response from Tpatel on 15 May 2024
To Guest,We are so sorry you could not enjoy your stay at our property. Our staff work very hard to keep the hotel clean. We serve a Hot Breakfast that contains Eggs, Meat, Pastries, Waffles, Breads, Bagels, Biscuits, Gravy, Juices, Coffee, Teas, Etc But we are sorry you did not enjoy that as well. For an older property we are trying our best to make sure all our guests are happy with their stay. We have been making updates and have not yet updated our photos. We are sorry we have lost your business and wish you the next property you stay at is to your liking.

6/10 Okay

Lisa, Tampa

Liked: Cleanliness, staff & service
Rooms were just fine, other than tattered curtain liners. Clean and everything worked. Very noisy and near the highway. Would not stay again. Staff was friendly but check in was super slow.
Stayed 1 night in May 2024
Response from Tpatel on 15 May 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay. We are trying our best to make sure each of our guest enjoy their stay. We hope your next hotel is to your liking. Tpatel

10/10 Excellent

Corby

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really good, staff very kind and accommodating.
Stayed 1 night in May 2024
Response from Tpatel on 14 May 2024
To Guest, We are so Happy to know you enjoyed the stay and the breakfast! We shall await your next stay with us.Thank You

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
There is no elevator to the second story units. For younger guests this may not present a problem, but for older guests with luggage it is a definite problem. When I complained, I was not offered a 1st floor unit or any help in getting my luggage up. Also, my reservation was for two days (confirmed), but they only had me for one. This was resolved after some time waiting.
Stayed 2 nights in May 2024
Response from Tpatel on 8 May 2024
To GuestWe are sorry you could not enjoy the stay. We hope you give us another chance , it was a busy weekend and first floor might have not being available.

6/10 Okay

luis

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Felt the staff was rushing you out the door at check in… for almost $200 a night this was not the greatest.. the rooms were ok but the bathroom was old and musky. The was a dead roach in the bathroom. There was no sheet or blankets for the pullout couch. For the price of this hotel should have been way better.
Stayed 1 night in May 2024
Response from Tpatel on 8 May 2024
To GuestThank you for staying with us. We are sorry you did not enjoy the stay! We hope you give us another chance in the future as we are working hard to improve our guest experiences.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a good sleep while kids played in pool n success!!
Stayed 1 night in Apr 2024
Response from Tpatel on 2 May 2024
To GuestThank You for choosing to stay with us. We are so glad you got rest! We will be waiting for your next stay with us!

2/10 Terrible

katiana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not clean . The room are dirty and the walls , bathroom etc are dirty too .
Stayed 2 nights in Mar 2024
Response from Tpatel on 16 Apr 2024
To GuestWe Thank You for staying with us. We are sorry you did not enjoy your stay. We have a very hard working staff and we are sorry it was not to your par.

6/10 Okay

Davide

Good For one night
Stayed 1 night in Apr 2024
Response from Tpatel on 15 Apr 2024
Thank You for choosing to stay with us!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay likes always.
Stayed 3 nights in Mar 2024
Response from Tpatel on 30 Mar 2024
To Guest,Thank You for staying with us and we are glad you enjoy our hotel! See you soon!

6/10 Okay

RICHARD

Travelled with partner
Bathroom had mold and the shower curtain Room smelled moldy as well Breakfast was fine
Stayed 1 night in Mar 2024
Response from Tpatel on 30 Mar 2024
To Guest,Thank You for staying with us. We work very hard to make sure all our guests are happy and we are sorry for the inconvenience you had. We hope you give us another chance in the near future.

4/10 Poor

Reynel

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and nasty and dirty
Stayed 1 night in Mar 2024
Response from Tpatel on 20 Mar 2024
To GuestThank You for staying with us. We are sorry you did not enjoy your stay.

8/10 Good

Beatriz

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tpatel on 20 Mar 2024
Thank You for staying with us and your review! We look forward for you to stay with us next time!

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tpatel on 28 Feb 2024
To GuestWe Thank You for choosing to stay with us. We will be looking forward for your next stay!

8/10 Good

Rita

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Tpatel on 25 Feb 2024
To GuestWe truly Thank You for choosing to stay with us. We are glad you enjoyed your stay. Looking forward for your next stay!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff. The refrigerator kept beeping all night until in unplugged it. For the price, decent place. Noisy due to location, but very clean and convenient
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Room smelled. Will not stay in Best Western again.
Stayed 4 nights in Feb 2024
Response from TPatel on 24 Feb 2024
To GuestWe Thank You for staying with us and we apologize for the smell. I wish you had given us a chance to move you to another room. Thank You

8/10 Good

Samantha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Was accommodating with the late check-in, and extremely really check out
Stayed 2 nights in Feb 2024
Response from Tpatel on 20 Feb 2024
To GuestWe are so glad you enjoyed your stay and we Thank You for choosing to stay with us. Looking forward for your next stay with us.

4/10 Poor

Donis

Stayed 1 night in Feb 2024
Response from Tpatel on 30 Mar 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
That staff was great and the room was excellent.
Stayed 2 nights in Feb 2024
Response from Tpatel on 20 Feb 2024
To GuestWe are glad you enjoyed your stay and we will be looking forward for you to stay next time you are in town!

8/10 Good

Aniuska

Stayed 2 nights in Feb 2024
Response from Tpatel on 30 Mar 2024
To Guest,Thank You for staying with us. We are glad you enjoyed the stay! See you soon!

10/10 Excellent

Pedro

Stayed 1 night in Feb 2024
Response from Tpatel on 12 Feb 2024
To GuestThank You for staying with us and taking time to tell us about your stay and we glad to know you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Mark

Travelled with partner
Exceptionally good service
Stayed 1 night in Feb 2024
Response from Tpatel on 12 Feb 2024
To Guest, We Thank You for staying with us and we are glad you were comfortable with your stay and enjoyed the hotel service! We will be looking forward for your next stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a quick stay
Stayed for one night while in Orlando for a couple days. Staff at check-in was friendly & explained where the room was, parking and breakfast hours. The room was overall clean and somewhat updated except for the floor, was in need of a good mopping. Keeping shoes/socks on avoided dirty feet. Water pressure in the bathroom was fine. Bed was comfortable but a little too soft (that’s just personal preference though). Cable box for the tv was super slow, but once we found a channel to watch we just left it there. Hotel is next to a toll road, but it was quiet since toll roads aren’t nearly as busy as a major highway like I-4. Breakfast was good. Waffles were delicious. Checkout was east & we let the front desk know about the dirty floor in the room so they could address it.
Stayed 1 night in Feb 2024
Response from Tpatel on 10 Feb 2024
To Mr DavidThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Tami

Travelled with family
Liked: Staff & service
Close to Sfb airport. Convenient parking Very noisy from the highway right next to it DIRTYfloors
Stayed 1 night in Feb 2024
Response from Tpatel on 5 Feb 2024
To Guest, We Thank You for staying with us. We apologize for the noise from the highway which is beyond our control. We are sorry for the floor and we will make sure to pass it to our Housekeeping Team. We do hope you give us another chance!

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower/tub we had call for instructions how to work, the attendant came and had to call for help. Needs upgrade very old building, but clean seems to be a motel type stay
Stayed 1 night in Feb 2024
Response from Tpatel on 3 Feb 2024
To Guest,Thank You for choosing to stay with us. We do apologize for the shower/tub and we are glad our front desk associate was able to help right away! We do hope you give us another chance!

4/10 Poor

Liane

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were disappointed as soon as we pulled up. Drive up in front of your room. Noidy location. Room smelled of heavy disinfectant. Nice check-in person.
Stayed 1 night in Jan 2024
Response from Tpatel on 2 Feb 2024
To Guest,We Thank You for staying with us. We are sorry about the heavy disinfectant smell. We will pass your compliment to our front desk! We truly hope you give us another chance in near future!

8/10 Good

Brent

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from TPatel on 31 Jan 2024
To GuestThank You for choosing to stay with us. We are glad you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Felix, Dickson TN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tpatel on 27 Jan 2024
To GuestWe Thank You for staying with us. We are so glad to know you enjoyed the stay. We will be looking forward for your next stay.

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
The hotel is dirty, the bathroom smells and needs an upgrade as well as the room. I tried to cancel, but of course they'll charge for the whole day of I do that. And on top of everything at 3:30 AM, the guest above us, was fighting with the girlfriend and kick her out of the room and this lady was yelling as well as him... i called the police but by the time they arrived this two were back in their room
Stayed 1 night in Jan 2024
Response from Tpatel on 27 Jan 2024
To Guest, We Thank You for choosing to stay with us. We are so sorry about your experience.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tpatel on 31 Jan 2024
To Guest, We Thank You for choosing to stay with us. We are glad you enjoyed the stay!!! We look forward for your next stay with us.

6/10 Okay

SCOTT

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tpatel on 31 Jan 2024
To Guest, We are glad you stayed with us. We look forward for you next stay with us.

8/10 Good

Fabiola

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TPatel on 31 Jan 2024
To Guest, Thank You for staying with us. We are glad you enjoyed the stay. Looking forward for your next stay with us.

6/10 Okay

Nyal

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I’m requesting a partial refund as there was NO heat in my room and the temperature got down in the 40 ‘s. I was not offered a change of rooms. I was given extra blanket
Stayed 2 nights in Dec 2023
Response from Sam on 6 Jan 2024
Hello,Upon informing the front desk we checked the AC and found heat to be not working, We had our front desk reach out to move you to another room instead you opted to stay in the same room and requested more blankets which we complied with, we even had a room blocked in case you changed your mind later to move to another room. We did offer you resolution while you were at the property.BW Front Desk

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Okay
Stayed 1 night in Dec 2023
Response from TPatel on 22 Dec 2023
Dear Michael, Thank you for your survey and we are sad to see we did not deliver our best. We apologize for any inconveniences during your stay and hope to deliver a better experience on you next stay.BW Front Desk Team

6/10 Okay

Dominick, Punta Gorda

Travelled with family
The property is convenient to everything. It is right off the freeway so if you have a room facing that area it is very noisy especially at night. We had visible mold in our AC unit, and the bathroom door screws came out of the bracket upon opening the door. Housekeeping pretended to not understand you when you ask for another towel. Hard to believe since it is most likely one of the items most people ask for. Lobby needs a remodel. Some shady characters hanging around and the guests next to us hung around outside smoking weed. Pay the extra money and stay somewhere safer, otherwise it’s ok in a pinch.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Dominick,We are sorry to hear about your poor experience while staying with us. We have resolved the issues mentioned in the review, as far as the people are beyond our control however we do try to make sure everyone feels safe, we do recommend our guest to notify us of any unwanted/unsafe activities so we can act upon them immediately.GMBest Western Orlando East

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff poor facilities
Understanding this is an expensive town and the rate was decent, but the property needs help. Everything smelled moldy and musty, including the water. Bathing fixtures barely functioned, no water pressure, our toilet was not usable most of our 2 day stay despite staff repair whixh caused us to miss events we travelled for, the cable barely worked, and though it appeared to be clean the floors left our socks and feet black and there was an empty container of marijuana on the floor. Staff was very welcoming and helpful but the owner needs to work on the property.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Hello,We apologize for less then desired experience during your stay, We also understand this is and older property needing a lots of attention. We have share your experience with all the teams involved to implement changes to better achieve guest satisfaction.GMBest Western Orlando East

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TPatel on 15 Dec 2023
Thank you for your stay and glad to know you enjoyed your stay with us. Hope to see you in the near future.

6/10 Okay

Militza

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible location. Room smelled musty and perfume
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
Thank you for providing post stay review and shedding light on the room smell, we want to apologize for less then desired experience and hope to correct that in Future.

6/10 Okay

Jay

Travelled with family
Liked: Amenities
was ok not as clean as expected breakfast limited
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
Thank you for your valuable feedback, we will work with our housekeeping team to rectify the cleaning issue.

8/10 Good

Jamie

Not the best part of town
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
We Thank you for your Stay with Us, We understand that this location was not your favorite part of the stay however hope that everything else was up to the par.

6/10 Okay

Peter

Liked: Room comfort
Disliked: Staff & service
not accommodating
was expensive for the type of hotel and neighborhood.
Stayed 2 nights in Nov 2023
Response from TPatel on 1 Dec 2023
We Apologize for our shortcoming on your stay, we hope in the future to provide you with better experience.

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was an unexpected deposit, I guess that's a standard practice to expect, floor was soaking wet when we arrived. Water pressure very low; however, staff was courteous and got us a downstairs room as we had a person with bad knees, breakfast was awesome 😎
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
Hello, We apologize for the Wet Floor Issue, This was due to miscommunication between our teams. We are glad that we were able to resolve that for you and happy to know that you enjoyed our complementary Hot Breakfast.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very nice and helpful. The facility was clean and safe. The breakfast was a life saver, and I couldn't have found a better place for my group's last minute trip! Very happy with my experience here.
Stayed 4 nights in Nov 2023
Response from Sam on 16 Nov 2023
Dear Kimberly,We Thank you for choosing us for your group stay and delighted that you and group enjoyed your stay. We look forward to hosting you in the future.Sincerely,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don't stay here
I've never bailed on a hotel so quickly. Didnt even want to stay one night but I did begrudgingly. Requested non smoking but got stuck in a smoking room and everything was sticky to the touch and the room reeked. Would never stay there again and highly reccomend you don't either.
Stayed 3 nights in Nov 2023
Response from Sam on 16 Nov 2023
Dear Anonymous,As per your name we are unable to figure out which room you stayed in thus preventing us from corrective actions, We hope you reach us directly to discuss and provide more feedback.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Breakfast choices - Friendly staff - Nice Pool - All in all a great choice for the rates - internet could use a boost for the signal
Stayed 3 nights in Oct 2023
Response from Tpatel on 11 Nov 2023
To Guest, Thank You for staying with us. We are so happy to know you enjoyed the stay. We will be looking forward for you next stay with us.

6/10 Okay

IVANIA, CUTLER BAY

Travelled with family
Room was clean and has plenty of parking. We were there just for one night. They were men drinking outside till very late. The location is near the highway. Beds are comfortable. You get what you pay for. It’s nothing fancy. It is an average hotel. They did offer breakfast but we didn’t go. They also require $100 deposit for incidentals or room damage at check out time which they will release and you will get back depending on your bank. which they will out a hold on your credit card. Overall it is an ok hotel. If I was to stay for a longer time I would have chosen something else.
Stayed 1 night in Nov 2023
Response from Tpatel on 6 Nov 2023
To Guest, We Thank You for staying at our hotel. We appreciate the feedback. We are trying our best to make sure all our guests are comfortable. We truly hope you give us another chance in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good 👍 dealio
Great stay. Some renovation happening.
Stayed 1 night in Nov 2023
Response from Tpatel on 4 Nov 2023
To guest,Thank You for staying with us. We are glad you enjoyed your stay! Yes we are trying our best to improve the property and make sure all our guest are comfortable! See you again!

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The sheets were dirty as were some of the towels. Room sounded very hollow and with a large and late bunch of kids coming in, it became quite noisy!
Stayed 1 night in Oct 2023
Response from Tpatel on 4 Nov 2023
To Guest, We Thank You for staying with us. We are sorry for the room and we have passed this to the Housekeeping team and please be assured it is taken care of. We hope you will give us another chance in the near future. Thank You

10/10 Excellent

Kaye

Stayed 2 nights in Oct 2023
Response from Tpatel on 26 Oct 2023
To Guest, Thank You for choosing to stay with us. We are glad you have enjoyed your stay and we look forward for your next stay at our hotel.

10/10 Excellent

Gilberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tpatel on 24 Oct 2023
To Guest, Thank You for choosing to stay with us. We are glad you enjoyed your stay. We look forward for your next stay.