BBQ/picnic Area

Reviews of Hilton Anaheim

4 out of 5
Hilton Anaheim
777 W Convention Way, Anaheim, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 1595 out of 3400 reviews" "
Rating 8 - Good. 730 out of 3400 reviews" "
Rating 6 - Okay. 515 out of 3400 reviews" "
Rating 4 - Poor. 280 out of 3400 reviews" "
Rating 2 - Terrible. 280 out of 3400 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karyn

Travelled with family
It was a great stay for the dance competition we were there for. Staff was patient and friendly.
Stayed 3 nights in May 2024

8/10 Good

Terri, Nooksack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good. Huge DECA convention so a ton of loud kids running up and down the halls at times. ART was completely unreliable for getting to Disneyland. We ended up making the 20 min walk nearly every time because buses were not running or just came down to the round about and left without coming to the stop in front of the hotel. Would seriously reconsider staying here if the bus is part of your Disney plan.
Stayed 3 nights in Apr 2024

2/10 Terrible

ningtao

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service terribel
Stayed 3 nights in May 2024

10/10 Excellent

Raven, Barstow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in May 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is the only updated part of this hotel. There are stains all over the room carpet. The patio set on our balcony was missing parts and the carpet was lifted and scraped off in different areas. The furnishings are scratched up and dingy. The shower had poor water pressure. For the price you pay it isn’t worth it. The highlight of the hotel is it’s location. That and the housekeeping, they kept things stocked for us and did a great job with our room and were friendly and respectful of our things. Room service also came like it was door dashed from somewhere else? Just pay to stay somewhere else if you want to be able to relax in a place that feels clean and welcoming. These rooms aren’t it.
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Javier

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place is worn down, you can tell it’s been a while since it had any improvements. The rug in the room wasn’t as clean as though would like, the place in between the night stand and the wall had gummy bears and napkins from previous guests
Stayed 3 nights in May 2024

10/10 Excellent

Annette

Stayed 3 nights in Feb 2024

4/10 Poor

Lafonda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Under renovation with no prior notification. No water after 11:00 P.M. Hot water takes 5-8 minutes to heat up. Poor lighting in the room. Felt like we were filming a scene for the movie “Blow”.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that this is a really secure safe place.
Stayed 1 night in Apr 2024

6/10 Okay

Lori Jeanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We chose to stay at this Hilton as an alternative to options we’ve selected for Disneyland trips in the past. As a Hilton member I was frustrated that my status wasn’t worth anything since I’d booked through Expedia. Upon arrival, our first room smelled of mj. The front desk was able to quickly move us to another room, but the neighbor to that room spent the night screaming at someone over the phone…3am, 4am, 5am…good news is that I was up and ready for an early day at Disney as a result. It’s great that they have a Starbucks on premises, but the food at the Starbucks is HIGHLY inflated. Our Turkey Bacon sandwich was twice was it normally costs outside the hotel…we wondered why we had to reload the app several times. Two drinks and two sandwiches was more than our normal reload amount. The hotel itself is nice, the beds comfortable, the amenities supplied are great. Transportation to and from the park is fairly easy and reliable. You have to buy passes which sometimes they check and sometimes they don’t. Be aware that the shuttle back only operates until 30 minutes past closing of the park. I think this hotel is probably fine for most things, but I won’t use it again for Disneyland. I also will likely book direct through Hilton to be able to use my benefits.
Stayed 5 nights in Apr 2024

2/10 Terrible

michael

Disliked: Staff & service, property conditions & facilities
Ac didn’t work felt old and outdated especially for the price hotel should be taken better care of
Stayed 1 night in Apr 2024

6/10 Okay

Alvin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hilton is rooms and hallways are out dated the lobby was beautiful
Stayed 4 nights in Apr 2024

2/10 Terrible

michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No doubt the worse experience I have ever had. Due to mechanical failure we had to switch room three times in less than 24 hours. By the time we got the third room the fridge didn't work. Management was of no help. They have very limited dining and the food taste like Denny's food. I will never stay with Hilton again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here when going to Disneyland. Super convenient and love the Starbucks on site!
Stayed 3 nights in Apr 2024

2/10 Terrible

Mehmood

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christian Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very nice and helpful. Everything was clean. The food was pricey but delicious. There was no fan in the bathroom. The bed was not very comfortable. A pipe or the elevator or something would rattle every thirty seconds every single night and morning for a few hours waking me up. We were told the Disneyland shuttle could take my husband’s wheelchair. After waiting and the bus finally coming they said they can’t take it but that the next bus could, but they didn’t know when it would arrive. So a few big things made our trip less fun but overall we enjoyed our stay.
Stayed 7 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for sharing your detailed feedback about your recent stay at the Hilton Anaheim. We're pleased to hear that you found our staff to be very nice and helpful, and that you appreciated the cleanliness of our facilities. We're also glad to hear that you enjoyed the delicious food, despite the higher prices.However, we apologize for any inconvenience caused by the lack of a bathroom fan, the discomfort of the bed, and the disturbance from the rattling noise. We understand how important a restful night's sleep is, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for the miscommunication regarding the Disneyland shuttle and the wheelchair accessibility.Your feedback has been shared with our management team, and we will work diligently to address these issues and make necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

8/10 Good

Pearl

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Good but you can tell the hotel is getting old and it needs Netflix options
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you had a positive experience overall.We understand your concern about the hotel showing signs of aging, and we continuously strive to maintain and improve our property to ensure a comfortable and enjoyable stay for our guests. Your feedback regarding Netflix options has been noted, and we will certainly take it into consideration as we explore ways to enhance our in-room entertainment options.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

8/10 Good

Beth

Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We're delighted to hear that you had an enjoyable stay at the Hilton Anaheim. If there's anything specific you loved about your experience or any areas where we can improve further, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Hope

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed our hotel's location. We strive to provide our guests with convenient access to nearby attractions and amenities. If there's anything else we can do to make your stay even better next time, please let us know. We look forward to welcoming you back to the Hilton Anaheim!

4/10 Poor

Josefina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was a bit outdated but loved the mix restaurant. The location was right across from Disney parking which made things very easy . Was a bit frustrated they charged me for early check in and charged my mother for parking, it was resolved quickly as those charges were not supposed to be charged.
Stayed 5 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the Mix restaurant and found the location convenient for accessing Disney parking.We apologize for any frustration caused by the charges for early check-in and parking. We're glad to hear that these issues were resolved quickly, but we understand the inconvenience they may have caused. Your feedback is valuable to us, and we will review our procedures to prevent similar occurrences in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

4/10 Poor

Jeff

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
HHonors Gold Member (ex Diamond) A tale of two stories: 1: the staff is incredibly helpful and explode customer service with no pain or issues whatsoever - wonderful human beings from everywhere. 2: The condition of the property is old, mega worn, and used hard by the years of guests. The first two nights our entire floor reeked of marijuana smell, so that gives you a clue. We stayed 6 nights and after the 2nd, both my wife and I developed severe sinus infections and coughing that wouldn’t stop. Having said that, as soon as we checked out and got to our airport, the coughing subsided so it wouldn’t surprise me that there may be mold issues due to years of marine layers coming/going for the past several decades as long as this hotel was built with little to no mold inspections or remediations occurring. The housekeepers are obviously working their hardest and doing their best, but it’s lipstick on a pig at this point. Hilton continues to underperform throughout their portfolio and this may be the stay that causes me to finally leave the brand entirely.
Stayed 6 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for sharing your detailed feedback about your recent stay as a valued HHonors Gold Member at our hotel. We're truly sorry to hear about the challenges you encountered during your stay.We appreciate your kind words about our staff and their dedication to providing excellent customer service. However, we deeply regret that you experienced issues with the condition of the property and the odor concerns you mentioned. We take these matters very seriously, and rest assured, we will investigate the issues you raised and take appropriate measures to address them promptly.Your health and well-being are of the utmost importance to us, and we apologize for any discomfort you experienced during your stay. We will also review our cleaning and maintenance procedures to ensure that our guests' health and safety are always our top priority.We understand your concerns and appreciate your loyalty as a Hilton Honors member. Please know that we are committed to continuously improving our property and guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.

2/10 Terrible

Heather

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for my 40th birthday. Rooms are very outdated, dark, with no room lighting. First room we were given had visible black mold growing on the vent, peeling/bubbled wallpaper, given a downgrade room but then no refund or credit. Staff were not helpful. Only nice thing was the cocktail bar, and the housekeeper who did an excellent job. Would not recommend this place and won’t be back.
Stayed 3 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
I'm sincerely sorry to hear about the disappointing experience you had during your 40th birthday stay at our hotel. Your feedback is crucial to us, and we genuinely apologize for falling short of your expectations.It's deeply concerning to hear about the condition of the rooms and the lack of assistance from our staff. Your experience does not align with the high standards of service and quality we strive to maintain. Please rest assured that we take your concerns seriously, and we will address them with our team to ensure improvements are made.I'm glad to hear that you enjoyed the cocktail bar and received excellent service from one of our housekeepers. However, it's regrettable that these positives were overshadowed by the other issues you encountered.We understand your frustration and disappointment, and we apologize for any inconvenience caused. We value your feedback and take it seriously as we work to enhance our guests' experiences.If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Saniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking gate staff member ignored us and sat on her phone when we had an issue with the key card getting out. She was on her phone every time we drove by. Would be nice to have her help when she's being paid to be there.
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for sharing your experience with us and for your kind 5-star review of the Hilton Anaheim. We sincerely apologize for the inconvenience you experienced with the parking gate staff member. Providing prompt and attentive service is a top priority for us, and we regret that this fell short during your visit. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the assistance they need in a timely manner. We appreciate your understanding and hope to welcome you back for a flawless stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk ability
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at the Hilton Anaheim fell short of your expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have experienced during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Excellent

daniel

Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Good

Ruben

Travelled with family
Liked: Staff & service
It’s more like a 3 1/2 star. But good overall.
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

8/10 Good

Freddie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

2/10 Terrible

Xiomara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at the Hilton Anaheim fell short of your expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have experienced during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excellent

Sarrah, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff are very nice and accommodating
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excellent

Esteban, Brewster

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excellent

George

Stayed 1 night in Mar 2024

8/10 Good

Blaine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

6/10 Okay

Embet

Stayed 3 nights in Dec 2023

8/10 Good

Fina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s outdated smelled like old carpet
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you enjoyed your overall experience with us.We apologize for any inconvenience you experienced with the outdated smell in your room. Your comments regarding the smell and outdated décor have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

Vikas

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst ever experience in this hotel. Washroom wasn’t working, dirty carpets, locker was nonfunctional, no microwave, too crowdy, not enough eating space, worst housekeeping - forget to change glasses, cups, towels, didn’t even picked up garbage on daily basis. Sent their security person because of some issue with my credit card. He was so rude. They didn’t even once try to resolve this issue over the phone. I travel a lot but never seen this kind of hospitality. Washroom toilet was making random loud noises all the time, especially at night, even when not in use. Wifi was “free” but it kept asking to pay, or sign in every single day. It kept disconnecting and was very slow. Never ever revisit or recommend this hotel in my life time.
Stayed 7 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
We are deeply sorry to hear about the numerous challenges you encountered during your recent stay at the Hilton Anaheim. Your feedback is extremely important to us, and we sincerely apologize for failing to meet your expectations in so many aspects of your stay.We understand how frustrating it must have been to experience issues with the washroom, cleanliness, amenities, and the behavior of our staff. Please know that this is not indicative of the high standards of hospitality we strive to maintain at our hotel, and we will be addressing these concerns with our team to ensure that necessary improvements are made.Your experience is certainly not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience or discomfort you experienced during your time with us.We understand your disappointment and regret that we were unable to resolve the issues to your satisfaction during your stay. Please know that your feedback has been taken very seriously, and we will do everything in our power to ensure that similar issues do not occur in the future.We understand that you may not wish to return to our hotel, but we hope that you will reconsider, as we would welcome the opportunity to make it right and restore your faith in our hospitality.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.

6/10 Okay

Chandler

Travelled with partner
Liked: Cleanliness, staff & service
The room felt dated with cracked sink, old fixtures, etc. the elevators often had a line to wait to go up and some times you waited a long time to go down. Also the line at Starbucks was atrocious at all times in the morning. The location is not equipped for a full hotel.
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We sincerely apologize for any inconvenience you experienced during your visit.We regret that you found the room to feel dated and encountered issues with the elevators and Starbucks line. Your comments regarding the condition of the room and the wait times for elevators and Starbucks have been noted, and we will address these concerns with our management team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.