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Reviews of Best Western Plus Pavilions

2.5 out of 5
Best Western Plus Pavilions
1176 W Katella Avenue, Anaheim, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 705 out of 1450 reviews" "
Rating 8 - Good. 442 out of 1450 reviews" "
Rating 6 - Okay. 166 out of 1450 reviews" "
Rating 4 - Poor. 78 out of 1450 reviews" "
Rating 2 - Terrible. 59 out of 1450 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Avila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best western was great! They gave each guest a breakfast voucher for the Denny’s right in the same parking lot, which was great. The walk to downtown Disney was about a mile and it was so convenient.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

SRINIVAS MURTHY

Liked: Cleanliness, amenities
Good afternoon
Stayed 2 nights in Apr 2024

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disneyland. They are now charging for parking.
Stayed 4 nights in Apr 2024
Response from Torri on 8 May 2024
Dear Mr. David,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,TorriFront DeskBest Western Plus Pavilions

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
This is a decent place to stay. If you are on the main floor, you will hear a ton of noise from upstairs. Walls between rooms are also very thin. It’s a good 20 minute walk to Downtown Disney. 30 mins to park entrances.
Stayed 7 nights in Apr 2024
Response from Jesse Watkins on 4 May 2024
Dear Laurie,Thank you for completing the survey regarding your recent stay at our property. Thank you for taking the time and providing your feedback. We appreciate your loyalty to our brand. Best regards,Best Western Plus Pavilions

10/10 Excellent

Nayonika, san francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Free EV charging
Stayed 1 night in Apr 2024
Response from Torri on 1 May 2024
Dear Nayonika,We are so glad you had a positive experience with our hotel. Your support is invaluable to us. We look forward to seeing you again soon!Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing about this stay was the friendly and helpful staff.
Stayed 7 nights in Apr 2024
Response from Gloria on 29 Apr 2024
Dear Mr. Ronald,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. Our staff is amazing! We look forward to welcoming you back to Best Western Plus Pavilions in the near future.Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to everything.
Stayed 1 night in Apr 2024
Response from Torri on 27 Apr 2024
Dear Mr. Will,Thank you so much for your wonderful review. We are delighted to hear that you had a positive experience with us at Best Western Plus Pavilions. We hope you’ll visit us again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Good

Kim Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and within easy walking distance to Disneyland. Very polite and friendly staff. Breakfast was at Dennys with a voucher, very average indeed, not a lot of options, nothing healthy except oats of which they didn't have any. Hotel provides a type of breakfast bag which is a good idea. Water, orange, muesli bar and something that was so pre packaged and squished, couldve been a pastry ?
Stayed 5 nights in Apr 2024
Response from Jovanni on 25 Apr 2024
Thank you for your feedback on your recent stay at our hotel! We are delighted to hear that you found our location convenient and our staff polite and friendly. We appreciate your comments about the breakfast options and will take them into consideration for future improvements. We are glad you liked the idea of the breakfast bag and hope it added some convenience to your stay. We value your input and hope to welcome you back in the future for an even better experience. Thank you for choosing to stay with us

10/10 Excellent

Eddie

Stayed 3 nights in Apr 2024

2/10 Terrible

Cortney

Stayed 4 nights in Apr 2024

2/10 Terrible

GRACIELA

Travelled with family
Liked: Cleanliness, staff & service
the room smelled like dirty old rags...pungent smell. I Had to leave the window open all night so the smell would leave but was only able to sleep if I slept near to the window. I wasnt able to sleep all night.
Stayed 1 night in Apr 2024
Response from Jesse Watkins on 22 Apr 2024
Dear Graciela,My apologies that you experienced this. Thank you for providing this feedback and we have taken corrective action. We appreciate you taking your time to report this to us. Best regards, Best Western Plus Pavilions

10/10 Excellent

Ezgi

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from gloria on 22 Apr 2024
Dear Ezgi,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Pavilions in the near future.Sincerely,Gloria Paola Front Desk Agent Best Western Plus Pavilions

10/10 Excellent

Abigail

Stayed 3 nights in Apr 2024
Response from Gloria on 7 May 2024
Dear Ms. Abigail, Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Sincerely,GloriaFront Desk SupervisorBest Western Plus Pavilions

2/10 Terrible

Sonia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Torri on 17 Apr 2024
Dear Ms. Sonia,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for Disneyland. Tip enter the theme park through The Californian Hotel
Stayed 1 night in Apr 2024
Response from Torri on 12 Apr 2024
Dear Mr. Victor,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Good

Adrian

Travelled with family
Would love a safe in each room. Location to Denny’s was great.
Stayed 3 nights in Mar 2024
Response from Torri on 12 Apr 2024
Dear Adrian,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Torri on 12 Apr 2024
Dear Mr. Jesus,Thank you for the 5-star rating! We are thrilled to know that you enjoyed our hotel. Your feedback motivates us to continue providing exceptional service to all our customers. Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near Disneyland which is why I booked it in the first place. I was pleasantly surprised with the great condition of the hotel and the friendliness of the staff.
Stayed 3 nights in Apr 2024
Response from Jesse Watkins on 11 Apr 2024
Mr. James,Thank you for taking the time and providing your feedback. I am pleased to hear you enjoyed your stay and I will be sure to share your kind words with the team.Thank you,Best Western Plus Pavilions

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Rooms needs a hair dryer
Stayed 1 night in Apr 2024
Response from Torri on 11 Apr 2024
Dear Ms. Maria,Thank you for completing the survey regarding your recent stay at our property. While we’re thrilled to hear that you were happy with your stay, we’re disappointed to hear that you had a few issues. I have informed my housekeeping staff of the issues and we will correct the problems so that we have no issues in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, TorriFront DeskBest Western Plus Pavilions

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Torri on 11 Apr 2024
Dear Ms. Erin,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Alicia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and within walking distance of Disneyland. Stayed here with my three kids and husband. We had a two queen bed room and would stay here again. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Torri on 7 Apr 2024
Dear Ms. Alicia,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jesse Watkins on 8 Apr 2024
Dear Juan,Thank you for completing the survey regarding your recent stay at our property. I happy to hear you enjoyed your stay and I hope you had time to visit Disneyland while you were with us. We hope you return soon!Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Tania

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good stay, unfortunately we found a bed bug ..also staff didnt mention the grab n go bags for snacks
Stayed 3 nights in Mar 2024
Response from Jesse on 4 Apr 2024
Ms. Tania,Thank you for taking the time and providing your feedback. I have asked my team to investigate this matter and address right away. Thank you brining this to our attention so we may take immediate corrective action. Best regards,Best Western Plus Pavilions

4/10 Poor

Luis F

Travelled with family and small children
too noisy at night with neighbors upstairs..
Stayed 4 nights in Mar 2024
Response from Torri on 3 Apr 2024
Dear Mr. Luis,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Darren, Saanichton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Torri on 6 Apr 2024
Dear Mr. Darren,Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Sincerely,TorriFront DeskBest Western Plus Pavilions

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was clean and had great staff - the noise from the road and carpark of Denny’s was loud at night. The room needs a refresh as the decor was is dated - the place was very clean. Needs a kettle to boil water
Stayed 3 nights in Mar 2024
Response from Torri on 3 Apr 2024
Dear Mr. Christopher,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Torri on 3 Apr 2024
Dear Ms. Rebecca,Thank you for the 5-star rating! We are thrilled to know that you enjoyed our hotel. Your feedback motivates us to continue providing exceptional service to all our customers. Sincerely, TorriFront DeskBest Western Plus Pavilions

8/10 Good

Andrew, San Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 3 nights in Mar 2024
Response from Gloria on 1 Apr 2024
Dear Mr. Andrew, Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Best Western Plus Pavilions. We look forward to welcoming you back soon!Sincerely, Gloria Front Desk Agent Best Western Plus Pavilions

8/10 Good

Sofia, Napa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbor smoked outside of his room. Literally every 10 minutes and all the smoke went in through the window into our room. There is a no smoking policy inside the rooms. Should also be enforced outside the room.
Stayed 4 nights in Mar 2024
Response from Torri on 30 Mar 2024
Dear Ms. Sofia,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Patrice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and all the staff was pleasant and very professional
Stayed 2 nights in Mar 2024
Response from Torri on 30 Mar 2024
Dear Ms. Patrice,Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here and we will continue to choose this hotel. The rooms are clean and beds are comfortable. The Dennys breakfast vouchers are great. Location is walking distance to Disneyland. Staff is always friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Torri on 30 Mar 2024
Dear Ms. Erin,Thank you for your kind words and support. We’re grateful to have you as a valued customer. Please, don’t hesitate to reach out if there’s anything else we can assist you with.Sincerely, TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!! Very helpful
Stayed 2 nights in Mar 2024
Response from Torri on 30 Mar 2024
Dear Mr. Jesus,Thank you for your great review. At Best Western Plus Pavilions, we work hard to offer high-quality service to every guest. We will share your kind words with our staff to give them the recognition that they deserve. We hope you will visit us again soon.Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Anthony, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney. Super Clean and well maintained. Simple
Stayed 3 nights in Mar 2024
Response from Torri on 30 Mar 2024
Dear Mr. Anthony,We appreciate your feedback and are delighted to know you enjoyed our hotel. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely, TorriFront DeskBest Western Plus Pavilions

6/10 Okay

Abelino

Stayed 2 nights in Mar 2024
Response from Gloria on 28 Mar 2024
Dear Mr. Abelino,Thank you for completing the survey regarding your recent stay at our property. We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

Marisa

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Torri on 25 Mar 2024
Dear Ms. Marisa,We are so grateful for your 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.Sincerely, TorriFront DeskBest Western Plus Pavilions

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Torri on 25 Mar 2024
Dear Ms. Danielle,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as it was close to Disneyland. All staff were lovely. Room and bed was comfortable and nice and dark which we needed after a long flight!
Stayed 4 nights in Jan 2024
Response from Torri on 24 Mar 2024
Dear Ms. Jessica,We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!Sincerely, TorriFront DeskBest Western Plus Pavilions

4/10 Poor

Maria, Nampa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty mold smell and beds were not comfortable. Old furniture and false advertising of breakfast.
Stayed 6 nights in Mar 2024
Response from Jesse Watkins on 23 Mar 2024
Dear Maria,Thank you for taking the time to provide your feedback. We have directed our team to investigate and resolve your concern. We do offer both Grab and Go Breakfast Bags that contain; a water, granola bar,pasry, and orange as well as breakfast for 2-persons at Denny's Restaurant, located within our parking lot. Thank you again for taking the time to provide your feeback.Best Regards, Best Western Plus Pavilions

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly including house keeping! Enjoyed the experience
Stayed 3 nights in Mar 2024
Response from Gloria on 22 Mar 2024
Dear, Ms. Karla, Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We will let our housekeeping know about your nice comment! We look forward to seeing you again soon. Sincerely,GloriaFront DeskBest Western Plus Pavilions

8/10 Good

Barbarita

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what we needed. Family of four. Good size. Great price. Complimentary breakfast. Room was slightly humid but it also rained.
Stayed 2 nights in Mar 2024
Response from Torri on 14 Mar 2024
Dear Ms. Barbarita,Thank you for taking a moment to share your experience at Best Western Plus Pavilion. We are so pleased to hear you found our breakfast options to your liking. We look forward to welcoming you back again soon. Sincerely, TorriFront DeskBest Western Plus Pavilions

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Torri on 13 Mar 2024
Dear Sara,Thank you for completing the survey regarding your recent stay at our property. We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,Torri Front DeskBest Western Plus Pavilions

10/10 Excellent

evelin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and we got towels every day
Stayed 4 nights in Mar 2024
Response from gloria on 12 Mar 2024
Dear Ms. Evelin, Thank you for providing feedback on your recent experience at Best Western Plus Pavilions. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved thw layout of the rooms ..and the pool wish it was warmer I would have loved to swim.
Stayed 5 nights in Mar 2024
Response from Gloria on 12 Mar 2024
Dear Mr. John,We appreciate your feedback and are delighted to know you enjoyed our hotel. Your satisfaction is our top priority, we will take into consideration the temperature of the pool. We look forward to serving you again soon.Sincerely, GloriaFront DeskBest Western Plus Pavilions

2/10 Terrible

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We didn’t like that when you book the hotel it say Free breakfast. They only tell you when you get there it’s at the restaurant next door you have to eat it there and you can’t pick up and come back to the room, and even though you have four people in the room only two people eat for Free… I think that’s horrible!! Not staying there again
Stayed 3 nights in Mar 2024
Response from Torri on 13 Mar 2024
Dear Kathleen,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the best experience as possible. We hope you give us another chance soon, so we can share a more positive experience. Sincerely,TorriFront DeskBest Western Plus Pavilions

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly environment, and had a great experience
Stayed 2 nights in Mar 2024
Response from Torri on 10 Mar 2024
Dear Ms. Antonia,Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Sincerely,TorriFront DeskBest Western Plus Pavilions

6/10 Okay

Anjeanette

Travelled with family
The staff were great! The property itself is a bit shabby, but clean. Having said that, bathrooms need a fan of some sort, the wall mounted AC should be updated and more outlets for charging devices.
Stayed 3 nights in Feb 2024
Response from Gloria on 7 Mar 2024
Dear Ms. Anjeanette,We appreciate your feedback and are delighted to know you enjoyed our hotel. We take into consideration your feedback! Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely, GloriaFront DeskBest Western Plus Pavilions

6/10 Okay

Abdulkadir

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Gloria on 7 Mar 2024
Dear Abdulkadir, Thank you, we really appreciate your positive review, and it was great to have you as a customer. We look forward to serving you again soon.Sincerely,GloriaFront DeskBest Western Plus Pavilions

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, decent price for proximity to Disneyland which is only a block away.
Stayed 3 nights in Feb 2024
Response from Gloria on 2 Mar 2024
Dear Mr. Dustin,Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pavilions is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you and that our hotel was convenient for you to go to Disney! We hope you’ll visit us again soon. Sincerely,Gloria Front DeskBest Western Plus Pavilions

8/10 Good

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close enough walk to Disneyland Park. Did not care for the Grab and Go breakfast bags, but the Dennys promo was enjoyed.
Stayed 5 nights in Feb 2024
Response from Gloria on 2 Mar 2024
Dear Ms. Deanne, Thank you for completing the survey regarding your recent stay at our property. We are happy to hear that your walk to Disney was close and that the breakfast at Denny's was enjoyable! We’re glad to hear that you were satisfied with your experience at our hotel and we look forward to welcoming you back to Best Western Plus Pavilions in the near future. Sincerely,GloriaFront DeskBest Western Plus Pavilions