Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews of Best Western Orange Plaza

2.5 out of 5
Best Western Orange Plaza
1302 W Chapman Avenue, Orange, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid stay if you need to be in the Anaheim/Orange area. The bed wasn't especially comfortable but not terrible. Everything was adequate.

10/10 Excellent

Abel

Close to downtown Orange
Stayed 1 night in May 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Alyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of a weird set up. We were given a room that hadn't been cleaned yet. Luckily, my friend and I had plans because we didn't actually go into the room for a while. We got back to the motel after our plans and saw staff cleaning the room we had been given. We had to wait additional time, which we gladly did. Everything seemed clean. It was just an odd experience. Other than that, our stay was fine.
Stayed 1 night in Apr 2024
Response from Michael on 1 May 2024
Hello Alyse,We apologize for your room not being ready on time. Housekeeping was running behind. Other than that we are glad that everything went smooth and would like to stay again so that we can have a normal experience here.

2/10 Terrible

Carmel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 12 Apr 2024
Hello Carmel,I understand that you did not like our room and had issues with the cleanliness. We are known as one of the cleanest rooms and this disappoints me. The charge for your reservation has been refunded and we apologize for the presentation. We will do better for the next guest.

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 6 Apr 2024
Hello Kiyomi,Thank you for staying at Best Western Orange Plaza. We appreciate your spectacular review. Anytime you need a place to stay in the area, look us up.

4/10 Poor

jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself is good for the price. The customer service on the other hand is not the best. The manager mainly appears to prioritize the money over the customer. There were overcharges made to my account that were removed once I noticed and decided to give them a call.
Stayed 2 nights in Mar 2024
Response from Michael on 27 Mar 2024
Hello Jessica,Thank you for staying at Best Western Orange Plaza. I'm sorry for your experience. The extra charges were holds on your card due the being a no call, no show the 1st night of reservation. When you arrived the second day the holds were removed, however they take up to 7 days to clear out and in your case it was only a couple of days. I'm sorry again for the situation.

10/10 Excellent

yukiko, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave @ the Front desk is amazing.
Stayed 2 nights in Mar 2024
Response from Michael on 30 Mar 2024
Hello Yukiko,Thank you for staying at Best Western Orange Plaza. We are so grateful for your kind words and 5-star rating! Thank you for taking the time to leave us a review.

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property because my boyfriends daughter has a newborn baby in the NICU with medica issues at the childrens hospital of orange. This motel was close, clean and felt safe for a good price. We needed to find hotels nearby that were affordable so we can be there for her as much as possible.
Stayed 1 night in Mar 2024
Response from Michael on 23 Mar 2024
Hello Sonya,Thank you for staying at Best Western Orange Plaza. We are glad that you and your boyfriend were able to spend more time with his daughter. We all hope everything is going well and welcome you back anytime.

6/10 Okay

Theresa E

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the flooring was coming up. cheap remodel.
Stayed 1 night in Feb 2024
Response from Michael on 12 Mar 2024
Hello Theresa,Thank you for staying at Best Western Orange Plaza. I was just in room 111 and looked at the flooring. I have notified maintenance and we will be fixing the flooring.

4/10 Poor

Erika Jean

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I am not one to complain or write bad reviews even if I've experienced it but this time there were just way too many minor inconveniences and issues. First of all, we arrived and were able to check in a bit early. Check in is at 3 and we checked in around 2:50, which is great. But by the time we were done checking in, our room wasn't ready yet. First we were told maybe around 5-10 mins. Then the lady at the desk says "once you see that door close that means they are done". I go to check and ask one of the room service ladies and she says it will take an hour. I go back to the front desk and she confirms it will take an hour. 5-15 mins I understand but an hour after check in is just very inconvenient. then the front desk lady tells me rooms are upon availability, which I understand if we hadn't prebooked this room. Second, later then night we ask for 6 more towels. There are 5 of us in the room and only 3 given towels. I asked for 6 bc I just wanted a few extra to save myself a trip to ask for more the next two days but when I ask first thing the front desk lady asks me is "um why do you need 6?"I think that as guests, there is really no reason to ask that. Honestly if she just had said they were short and apologized for the inconvenience it would have been fine. But the fact she even asked that made me feel a certain way. She proceeds to tell me that a family of 9 went to the beach and took a lot of towels and said somewhere along the lines of I know this isn't your problem b
Stayed 2 nights in Mar 2024
Response from Michael on 12 Mar 2024
Hello Erika,Thank you for staying at our hotel. I'm very sorry for your experience. We should of been better organized. Perhaps our Front Desk Agent should of worded her question in a different manner regarding the towels.

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Our room looked like it had been renovated recently. Very clean. Helpful and friendly staff.
Stayed 3 nights in Mar 2024
Response from Michael on 23 Mar 2024
Hello Charlene,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to look us up.

10/10 Excellent

Kathy

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very helpful, The room was very nice and clean.
Stayed 3 nights in Feb 2024
Response from Michael on 5 Mar 2024
Hello Kathy,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our staff. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on 5 Mar 2024
Hello Heriberto,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Alisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to visit Chapman University. Nice location close to everything. Newly renovated, comfortable beds, good showers, and great staff. Breakfast was a nice bonus. Hot food options and coffee to get the day started.
Stayed 3 nights in Feb 2024
Response from Michael on 1 Mar 2024
Hello Alisabeth,Thank you for staying at Best Western Orange Plaza for your Chapman University visit. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call.

10/10 Excellent

Carleton, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast was great.
Stayed 2 nights in Feb 2024
Response from Michael on 1 Mar 2024
Hello Carleton,Thank you for staying at Best Western Orange Plaza. Our breakfast attendant was glad that you enjoyed your breakfast. We appreciate the compliment and welcome you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Michael on 24 Feb 2024
Hello James,Thank you for staying at Best Western Orange Plaza. We really appreciate your review. Thanks for the remark and we hope to back in the future.

10/10 Excellent

Judhit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michael on 27 Feb 2024
Hello Judhit,Thank you for staying at Best Western Orange Plaza. We appreciate your great score on us. We look forward to hosting you again for another fantastic experience in Orange. Have a beautiful day!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michael on 24 Feb 2024
Hello William,Thank you for staying at Best Western Orange Plaza and for sharing your positive experience. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff were friendly and helpful. Breakfast in the morning was great, but the hours were limited. We would have preferred to eat earlier in order to get to the parks earlier. We also wished we had a microwave in the room and access to water to fill water bottles (water was only accessible at breakfast). We would stay here again.
Stayed 3 nights in Feb 2024
Response from Michael on 23 Mar 2024
Hello Allison,Thank you for staying at Best Western Orange Plaza. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Sandra, Rosemead

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and parking included, couldn’t ask for more. Thank you.
Stayed 1 night in Feb 2024
Response from Michael on 23 Mar 2024
Hello Sandra,We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Yuriy

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Stay elsewhere.
I flew in for a convention and had meetings scheduled in the afternoon. Despite having hashed out details for an early check-in (2 pm) days in advance, the hotel clerk feigned ignorance when I arrived at 2:40 after a delayed flight, saying they don’t do early check-ins, and wouldn’t accommodate my request. He refused to even look at the proof (a conversation I had with the hotel via hotels.com’s chat feature). He just kept repeating “check-in is at 3.” I had to wait for them to finish cleaning a room before I could check in at their “regular check in time” of 3 pm. The hotel clerk was rude and got annoyed when I asked him to explain why I was expected to pay both a $100 deposit and a $200 deposit. After his non-answer, I still didn’t understand it and just signed whatever he asked so I could get on with it and make my meeting on time. Once I got to the room, it smelled horrible and there was toilet paper jammed in the peephole in the door. The bathroom is tiny - I couldn’t fit inside if I closed the door. The iron was dirty and needed to be wiped off before I could iron my clothes. The neighborhood was pretty sketchy. And upon check-out, despite the printed notice in the room that the front desk is open 24 hours a day, the door was locked when I went to check out at 6:20 AM, no one was visible, and there was no doorbell, so I had to knock on the door for the same rude man to greet me with a scowl. I would not recommend this place.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bed too hard. Needs pillow-top mattress in our opinion. Otherwise a comfortable room. Manager very nice to allow us to stay a second night in the same room.
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
It's an older motel property, but it's been well-maintained and renovated. I would stay there again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean rooms, friendly staff. Convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space.Comfortable, great location.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orange Plaza Best Western
All was great except beds still too hard for us. Need genuine pillow top mattresses. Breakfast and breakfast service very good
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for my situation..
Stayed 5 nights in Jan 2024

8/10 Good

Jaylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would try to stay again
Front desk very friendly ! Room was clean. The sheets and pillows feel like they need to be replaced. They had stain on them. Water pressure in the shower not great over all. The free breakfast was good!
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professionalism
Nice staff friendly and place comfortable. From now will be my choice in California. Thank you ]!
Stayed 3 nights in Jan 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Leonardo

Stayed 1 night in Jan 2024
Response from Michael on 30 Mar 2024
Hello Leonardo,Thank you for staying at Best Western Orange Plaza. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Vladimir

Stayed 5 nights in Jan 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ramón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Stayed 1 night in Jan 2024
Response from Michael on 8 Jan 2024
Hello Glenn,Thank you for staying at Best Western Orange Plaza. We appreciate your review. It looks like we could of done better so that's what we will do.

10/10 Excellent

Marie E

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast was a great variety. Great kind service
Stayed 1 night in Jan 2024
Response from Michael on 8 Jan 2024
We’re so happy to hear you had a great experience at Best Western Orange Plaza. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Shauntay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family New Years trip
Rooms were very nice and beds were extra comfy. Very clean looking property and very quiet area. Definitely you would stay here again.
Stayed 2 nights in Dec 2023
Response from Michael on 8 Jan 2024
Hello Shauntay,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay there, very close to the event I was going to. great price for New Years eve. great free breakfast too. very clean and safe
Stayed 1 night in Dec 2023
Response from Michael on 8 Jan 2024
Hello Michelle,Thank you for staying at Best Western Orange Plaza. Your post stay review is appreciated. We can't thank you enough for noticing the hard work that is put into making this experience. The staff looks forward to having you stay with us again.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Yilmaz

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael on 24 Dec 2023
Hello Yilmaz,I'm real sorry to see the score that you gave us. You did not write any details so I'm wondering where we went wrong with you. Thank you for giving us a chance to serve you and we will back track our steps in hopes that we will not make the same mistake with another guest.

10/10 Excellent

Melody

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TCS

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Not so bad!
The room space was a bit small for a family of 4. But since we only really used it for rest, shower and sleep, it wasn't too bad. I can tell the rooms were refreshed with new floorings and paint. It did however didn't smell too pleasant. The front desk lady was very pleasant and helpful. Overall it's an ok place to stay for its value.
Stayed 2 nights in Dec 2023