Visited as a family of 5, and enjoyed the location, the food at the restaurant, and the happy hour bar service. All staff we interacted with were helpful and responsive to requests; reception, room service, laundry, bar, restaurant - except for one evening where we had to call numerous times for someone to light the fire in the bedroom. The person arrived well after 10.30, too late to have fire operating in childrens' room. The small electric fan heaters are incapable of keeping room warm in winter at the altitude. The Hotel should consider a more Eco friendly option.