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Reviews of My Place Hotel - Council Bluffs/Omaha East, IA

2.5 out of 5
My Place Hotel - Council Bluffs/Omaha East, IA
2281 South 35th Street, Council Bluffs, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 799 out of 1118 reviews" "
Rating 8 - Good. 232 out of 1118 reviews" "
Rating 6 - Okay. 56 out of 1118 reviews" "
Rating 4 - Poor. 16 out of 1118 reviews" "
Rating 2 - Terrible. 15 out of 1118 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dora

Travelled with family
No breakfast offered. There are articles to purchase but as much as the room costs, yeah, breakfast should be offered.
Stayed 1 night in May 2024
Response from pc on 26 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Howard, Galloway

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating from check in to check out.
Stayed 1 night in May 2024
Response from pc on 26 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Stacy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Dog friendly, nice, clean rooms. Lots of things to do around the hotel. Meredith at the front desk has the best customer service!! We will be back!
Stayed 1 night in May 2024
Response from pc on 26 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. The only complaint I had was housekeeping knocking at the door at 9:00am even though we had the do not disturb sign on the door.
Stayed 1 night in May 2024
Response from pc on 23 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from pc on 23 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’d stay again if we traveled to the area. Very satisfied overall.
Stayed 2 nights in May 2024
Response from pc on 23 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

2/10 Terrible

LeTray

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
When we uncovered the blanket, we noticed there were crumbs all over the sheets, there were also Cheetos on the floor. The lady at the front desk was very nice and came to change them, she was very polite and efficient. Just don’t think we will be staying there again because it seems like the room was never cleaned after who ever stayed before us.
Stayed 1 night in May 2024
Response from pc on 20 May 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Alicia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was friendly, bed and pillows were comfortable. I had no complaints.
Stayed 1 night in May 2024
Response from pc on 23 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Internet speed extremely slow The building close to road, when a truck passes, the floor felt being pulled down, lasted for 5-10 seconds, like the floor will collapse or earthquake, very terrifying experience
Stayed 4 nights in May 2024
Response from pc on 19 May 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very friendly front desk staff
Stayed 1 night in May 2024
Response from pc on 19 May 2024
thank you for the perfect score! we appreciate you and your business!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, convenient, friendly. Eat at Quaker Steak. Recommended
Stayed 1 night in Jan 2024
Response from pc on 23 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from pc on 17 May 2024
we appreciate your business and looking forward to see you in the future!

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very nice and helpful. Very clean. I did laundry and the facility was great!!!
Stayed 2 nights in May 2024
Response from pc on 17 May 2024
thank you for the full score feedback! we appreciate your business and looking forward to see you in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from pc on 17 May 2024
thank you for the full score feedback! we appreciate your business and looking forward to see you in the future!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were AMAZING! The rooms were clean and had great amenities.
Stayed 1 night in May 2024
Response from pc on 16 May 2024
thank you for thee perfect score! we are looking forward to see you again!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t comfortable of location. It was centrally located across from a rail yard.
Stayed 1 night in May 2024
Response from pc on 13 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that we had to pay for breakfast, which had very few choices
Stayed 1 night in May 2024
Response from pc on 15 May 2024
thank you for your feedback! it means a lot to us and we are in a mission to improve your next stay experience

10/10 Excellent

Mary, South Padre Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from pc on 13 May 2024
thank you for the perfect score! it means a lot to us please let us know you have and suggestion of improvement

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in May 2024
Response from pc on 13 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace

10/10 Excellent

Robynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and easy to get to.
Stayed 1 night in May 2024
Response from pc on 13 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace

10/10 Excellent

Andrea

Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Property conditions & facilities
The hotel was clean and staff were very pleasant and informative. I have no negative comments
Stayed 2 nights in May 2024
Response from pc on 7 May 2024
thank you for your feedback! we look forward to make your next stay even more better with us!

10/10 Excellent

Angelina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im really picky about the hotels i stay in especially after working in housekeping for years. This is probably the first and only hotel that lived up to my expectations. I was very satisfied with everything. The staff and cleanliness..it was a great experience. The bed probably could be replaced but it wasnt terrible.
Stayed 1 night in May 2024
Response from pc on 7 May 2024
we appreciate your feedback and look forward to make your stay even more better in the future!

8/10 Good

Dayanara

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from pc on 7 May 2024
we appreciate your feedback let us know if you have any concern of areas we can improve!

10/10 Excellent

Centenie

Stayed 1 night in May 2024
Response from pc on 26 May 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Ivania

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, didn’t have any issues during my stay. The room was clean and the location is very close to downtown Omaha.
Stayed 1 night in Apr 2024
Response from pc on 7 May 2024
we are glad to hear your experience was wonderful with us we look forward to make your next stay even more better at myplace!

10/10 Excellent

Kirby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You either need to provide your own dishes or ask. It was fine for me though. Relaxing
Stayed 2 nights in Apr 2024
Response from Angel on 1 May 2024
Our goal is your comfort. We are glad you could relax.

8/10 Good

Christopher

Great value; my only concern was that the room had a very strong chemical disinfectant smell when I first entered.
Stayed 1 night in Apr 2024
Response from Angelk on 1 May 2024
I want apologize for this concern, we will make it our mission to make your next stay as pleasant as we can.

10/10 Excellent

les

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Apr 2024
Response from Angel on 1 May 2024
Thank you for your feed back

10/10 Excellent

CARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could walk to nice restaurant.
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
Location is everything, Glad you appreciated that!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool
Stayed 5 nights in Apr 2024
Response from Angel on 1 May 2024
Thank you, it can really make a family stay-cation or vacation more enjoyable!

10/10 Excellent

Glenn, Amana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was larger than the average hotel room and had a 2 burner stove, a good sized microwave, a full size refrigerator and a sink. It was very comfortable.
Stayed 3 nights in Apr 2024
Response from Angel on 1 May 2024
We are glad your stay was enjoyable

8/10 Good

Patti

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
What can we do to improve your experience?

10/10 Excellent

Mary, South Padre Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
Thank you for your feed back

2/10 Terrible

Kirsten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is basically transient housing, NOT a regular hotel. Not as pictured.
Stayed 2 nights in Apr 2024
Response from Angel on 1 May 2024
Please reach out to us and let us know what we could do better in the future. As always our guests are our main priority

10/10 Excellent

Patricia, Bolivar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, helpful and friendly. The room was spacious and comfy bed. Its an older establishment but great place to rest your head
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
Thank you for your feed back. Our staff is here for your needs

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ashley and staff were very professional.
Stayed 1 night in Apr 2024
Response from pc on 7 May 2024
we appreciate your feedback and look forward to make your next stay even better at myplace!

10/10 Excellent

Nicholas, Woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pc on 13 May 2024
your feedback means a lot to us! we are looking forward to make your next stay even better with myplace

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was wonderful. Nice & friendly staff. Indoor pool wonder.
Stayed 5 nights in Apr 2024
Response from Angel on 1 May 2024
Thank you for your feed back, We enjoyed you and your family. Hopefully your little one got to feeling better

10/10 Excellent

Abbie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, quiet. Loved the spacious room and kitchen set up. Would stay again!
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
Thank you, You're always welcome to join us for another visit

6/10 Okay

Billy Ray

Travelled with partner
Disliked: Amenities
This is an EXTENDED STAY so it has a kitchenette with full fridge and 2 burners. Since it is an extended stay, they do NOT have a complimentary breakfast. Breakfast can be ordered for a price and delivered to your room. Also, this property is beside a major roadway and is noisy all day and night with loud exhaust, etc.
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
We apologize that you had an unpleasant experience. Give us another chance sometime hopefully we can change your mind.

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and low pricing.
Stayed 1 night in Apr 2024
Response from pc on 7 May 2024
your feedback means a lot to us!

10/10 Excellent

David, Goshen

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Apr 2024
Response from pc on 8 May 2024
thank you for the full score please let us know if there are any suggestions of improvement you would like to see!

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was loud at night with lots of door slams. They don’t offer maid services during the stay, when we asked for another blanket they didn’t have an additional duvet. Ours had a spill on it and we couldn’t get another one. They did give us a light blanket but it’s a little cold for just light blankets. The trash can in the room is small for not getting cleaning service. If they aren’t going to clean the rooms they should at least empty the trash. 2 days of food sitting in the trash is not preferred. We also had to bring down our dirty wet towels in order to get new ones. For the price it was okay but I wouldn’t stay there again.
Stayed 2 nights in Apr 2024
Response from Angel on 1 May 2024
Housekeeping is only offered every 4 days according to date of check-in. Towels and trash service have to be requested if your stay is under 4 days. Housekeeping for long term reservations are not done on weekends due to high volumes of turnovers. We apologize for any confusion on this policy.

8/10 Good

Jaci

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was wonderful for my children. The kitchenette was perfect for our 2 night stay. The beds were comfortable and the receptionist was very helpful! (Her name was Ashley)!
Stayed 2 nights in Apr 2024
Response from pc on 8 May 2024
thank you for appreciating our staffs hard work we will always try to make your stay as wonderful as possible!

10/10 Excellent

Phyo, Santee

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with a pet and a family. Love that the room was clean and easy check in.
Stayed 1 night in Apr 2024
Response from pc on 8 May 2024
your satisfaction and comfort matters the most to us! we really appreciate the 5 star rating!

10/10 Excellent

Jeffery

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024
Response from pc on 8 May 2024
we appreciate the 5 star rating! we look forward to make your next stay even more better with us!

8/10 Good

Blair

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great hotel for long stays. Not as clean as I would have liked. Built up dust on the bathroom vent and around light switches, etc. The space, table, and kitchenette were great for traveling with kids.
Stayed 4 nights in Mar 2024
Response from Misty on 4 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mitchell

Stayed 1 night in Mar 2024
Response from Angel on 1 May 2024
Thank you for your feedback

10/10 Excellent

Daniel S

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean & pet friendly hotel.
Stayed 1 night in Mar 2024
Response from Misty on 4 Apr 2024
Thank you for staying with us. We appreciate your feedback!