Exterior
Check availability

Reviews of Holiday Inn Express And Suites Omaha Downtown - Old Market, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Omaha Downtown - Old Market, an IHG Hotel
2431 Farnam Street, Omaha, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 76 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The wifi was very poor.
Stayed 1 night in May 2024
Response from Management on 15 May 2024
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.

2/10 Terrible

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a wrong room and then said that, that was what i had gotten. Plus in the night it was really loud and couldn't sleep.
Stayed 2 nights in May 2024
Response from Management on 15 May 2024
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.

10/10 Excellent

Emilee

Stayed 1 night in Mar 2024
Response from Management on 7 May 2024
Thank you for taking the time to share your experience at our hotel. We are glad the you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and our room as well. All was the way it should be. Breakfast was as good as any hôte type breakfast. The price was well worth it. We save $12 as we parked on the street directly in front of hotel. Parking in their lot there is tight and $15 per day. We paid the $3 for 3 hrs before the 9 pm free night parking. All was good.
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
Thank you for taking the time to share your experience at our hotel and this great tip for other travelers regarding our parking situation which can be a challenge I'm the downtown area. We are glad you enjoyed your stay and look forward to hosting you again in the future.

4/10 Poor

Gina

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We got very little sleep at this hotel as there seems to be little to no insulation between the floors/ceilings. We could hear the people above us stomping and running non-stop until about 2:00am and then it would start up again at 5:00am. A call was made to the front desk each time, but nothing was done about it. As for the cleanliness, the common areas were clean, but it was obvious that the floors in our room had never been cleaned and there was hair in the showers.
Stayed 2 nights in Apr 2024
Response from Management on 3 May 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important to us and will be used to coach our team.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt as close to downtown as i thought parking was weird. But the hotel itself was great. Very friendly staff.
Stayed 5 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to review your experience at our hotel. We are glad you enjoyed your stay and look forward to hosting you again soon!

6/10 Okay

Jeffery

Liked: Property conditions & facilities
Disliked: Staff & service
Room was fine. Low flow shower was really low flow.
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

8/10 Good

alicia

Liked: Staff & service
A
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

2/10 Terrible

Lloyd

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve. We apologize for not meeting your expectations and hope you will provide us the opportunity to prove that your experience is not our normal operating standards.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Mar 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from Management on 15 May 2024
Thank you for taking the time to review your experience. We look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 Okay

scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Breakfast very lacking but gym was great! Parked across street and saved $15
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness
Nice facility, limited parking. Outlets/USB near the bed didn't work well. No soap in the shower dispenser.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

6/10 Okay

Stacey L

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The swimming pool was so cloudy that you couldn’t see the steps or bottom and no smell of chlorine.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not the cleanest especially the bathroom, I found it odd there was a missing lampshade apart from that there was no where to throw trash away, when we asked the front desk they said there was a dumpster outside. They did not have extra room towels they gave pool towels when asked.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

8/10 Good

Todd J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful rooms, and quiet. Staff was very friendly, gracious, and helpful. Ease of check in and check out was appreciated. Thank you!
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 Okay

Brian J

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Good complementary breakfast. There was a lot of road noise. Parking is $15 for 24 hours.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

4/10 Poor

Cheryl, Milwaukie

Liked: Cleanliness
The parking was atrocious. Had to pay $15 to park. Yet when i got back to the hotel there was no parking available. So i had to park on the street. So much for my $15. The shower door kept sliding open while i was showering
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for taking the time to review your experience. Your feedback is invaluable to us as we strive to continually improve.

8/10 Good

Varun

Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for reviewing our hotel! We appreciate your time and for choosing Holiday Inn Express Downtown Omaha.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Breakfast was out of food at 7:30
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
We apologize for not meeting expectations and thank you for taking the time to share your experience. Your feedback back is invaluable to us as we continue to improve.

4/10 Poor

LORI, Sioux City

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The room did not have an ice bucket when asked there were none available. Parking cost was too high for the inconvenient location! Pool was very small and no hot tub! Absolutely will not stay there again!!!!!!
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
We apologize for not meeting expectations and want to thank you for providing feedback so we can improve.

8/10 Good

Zulma

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for taking the time to review your experience!

10/10 Excellent

Daniela P.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay - perfect sleep!
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
We are so glad you enjoyed your stay with us! Thank you for taking the time to review your experience. We look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 Okay

Julie

Travelled with family and small children
Disliked: Amenities
The property looked nice, but it was rather poorly run. The staff were doing their bbest, but they were understaffed. The free breakfast was always running out of food, and the one staff person was not able to keep up with the demand. There is no cleaning service unless you stay 5 days or more. There isnt even an option to pay to request service for a fee. The room was nice and spacious with a nice large shower, but the water pressure was terrible. The A/C was also very inconsistent. It got really warm at night even with the thermostat set at 68. I would probably not stay here again.
Stayed 3 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for letting us know about the issues you encountered during your stay. We apologize for not meeting expectations and thank you for taking the time to provide feedback so we can improve.

6/10 Okay

Josh

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank youf to taking the time to review your experience.

10/10 Excellent

Carter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean! Very nice location down town!
Stayed 2 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

6/10 Okay

Shiloh, Lincoln

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Our stay here was just ok. Main problem was hardly any breakfast items available. First day - ONLY available was bread, hard boiled eggs, and gravy but no biscuits. No juice - just colored water coming out of the machine. There was still and hour and a half left for breakfast! Front desk told me they ran out of food. I’ve never seen this happen at a hotel! Second day was a bit better but still only bread available plus some hot items, eggs, overdone biscuits, gravy and some yogurt. Pancake machine broken, famous cinnamon rolls they advertised were no where to be seen either day. Just very sad especially when you know they serve breakfast and know how many people are in the hotel. I knew we would have to pay for parking - it is owned by a 3rd party so you scan and pay for that but the lot attached to them had no more spots! Also the spots are extremely small so it is hard to get your vehicle in/out. They have another 3rd party lot next door which is where we parked for our stay. Staff was nice but overworked. Front desk told me people don’t show up for their shifts. She had been there well over 12 hours! There are a lot of better places to stay in Omaha so I recommend choosing elsewhere until they get their act together!
Stayed 2 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

6/10 Okay

Autumn

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Our bed sheets were dirty. Every time we would go to the front desk we had to wait at least 5 minutes for someone to show up. The parking was ridiculous.
Stayed 2 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Excellent, if you’re trying to view the city.
Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

10/10 Excellent

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Walking distance to Creighton University and Old Market district . The staffs at the hotel were great.
Stayed 2 nights in Mar 2024
Response from Management on 10 Apr 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your time with us and looking forward to hosting you again the next time your travels bring you to the Omaha area.

4/10 Poor

Mitchell

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms and common area were nice and clean. The road noise from Farnam was very load and distruptive.
Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly Hotel over all seems clean Parking lot is small with small spots and cost 15 dollars a day to park.
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important to us as we strive to improve.

10/10 Excellent

Clint

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Free breakfast was ok. Walkable to CHI Center.
Stayed 4 nights in Mar 2024
Response from OMAFC on 30 Mar 2024
It's great to hear that you had a positive experience with the staff and found the hotel to be conveniently located within walking distance to the CHI Health Center. While the breakfast may have been just okay, it's still a nice bonus to have it included with your stay.

8/10 Good

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was wonderful but they didn’t clean our room at all and we were there for 4 days , parking could be tricky and there wasn’t much to directly around it but shuttle was great option
Stayed 4 nights in Mar 2024
Response from OMAFC on 29 Mar 2024
It's great to hear that you had a positive experience with the front staff and found the shuttle service to be a great option. However, I'm sorry to hear about the inconvenience with the housekeeping service and the parking situation.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, budget-friendly option. Property is within walking distance of the Old Market, but it is a long walk.
Stayed 4 nights in Mar 2024
Response from OMAFC on 29 Mar 2024
It's excellent to hear that you found the property to be very clean and a budget-friendly option. Additionally, its proximity to the Old Market area, even if it's a bit of a walk, provides added convenience for exploring the area.

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value close to downtown. Staff worked hard to make us feel welcome even though they were stretched thin. Didn’t like having to pay for parking, but I would still stay there again.
Stayed 1 night in Mar 2024
Response from OMAFC on 29 Mar 2024
It's great to hear that you found the hotel to be a good value and appreciated its proximity to downtown. Additionally, it's commendable that the staff worked hard to make you feel welcome, despite being stretched thin.

10/10 Excellent

Beth

Liked: Staff & service, property conditions & facilities
Staff was very friendly and cleaning lady even though she didn’t speak English when I asked for towels she used an app and smiled. Front desk very nice!!
Stayed 2 nights in Mar 2024
Response from Andy on 19 Mar 2024
It's wonderful to hear about the positive interactions you had with the hotel staff during your stay. Friendly and helpful staff can greatly enhance the overall experience for guests.

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was abysmal and $15 a day caught me by surprise. Everything else wasn’t a disappointment though
Stayed 3 nights in Mar 2024
Response from Andy on 19 Mar 2024
Thank for the response all the downtown properties charge the parking fees.

8/10 Good

Angela

Stayed 1 night in Mar 2024
Response from Management on 10 Apr 2024
Thank you to taking the time to give us a review! We look forward to hosting you again in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel appeared to be understaffed but did their best to accommodate every guest’s needs.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important and helps us improve.

6/10 Okay

Haileigh

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Management on 17 Mar 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important and helps us improve.

10/10 Excellent

Kiara

Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

6/10 Okay

Clint

Travelled with family
Liked: Cleanliness
Room was nice and clean. We called the front desk to confirm and the breakfast went until 9:30 am, shortly after 9 am most items were gone other than cold cereal. We understand being out of a few things but they should’ve just had it shut down earlier then. Several others complained as well.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important and helps us improve.

4/10 Poor

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They only had about one-third of the food they usually offer at breakfast. It was even worse the second morning.
Stayed 2 nights in Mar 2024
Response from Management on 17 Mar 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important and helps us improve.

8/10 Good

Geraldine

Stayed 2 nights in Mar 2024
Response from OMAFC on 29 Mar 2024
I'm happy to hear that you were a satisfied guest!

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Disliked: Amenities
On the Expedia app it said that the Hotel had parking. What was not disclosed is that they CHARGE for parking. It Cost 15.00 to park in the lot in the alley in front of their Hotel. NOT COOL
Stayed 1 night in Mar 2024
Response from ANDY on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn