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Reviews of Fairfield Inn & Suites by Marriott Omaha Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Omaha Downtown
1501 Nicholas Street, Omaha, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean breakfast I’ve had better
Stayed 1 night in Mar 2024

4/10 Poor

Elena

Disliked: Cleanliness, staff & service
Arrived on the hotel received a dirty room, front desk offered to upgrade my room. This time there was a guest still inside the room. Computers were down so there was a challenge trying to get a clean unoccupied room. 4 tries in total to get what appeared to be a clean room. Was not!! Housekeeping at this hotel take shortcuts. My bed was made but had an odor of another guest. Stale cigarettes on the pillow GROSS!! I had to return to the front desk to get clean sheets. Spoke to the manager the next day to get everything resolved and he never followed through on his promise to make things right. No refund for the disgusting room. Nor Marriott points that were promised for my inconvenience. Behind the property in the field is a camp of homeless. I would not recommend this hotel.
Stayed 1 night in May 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was ok 2 of the 3 mornings, but not great. Staff was very nice. My room was clean and comfortable. ... And the price was great!
Stayed 3 nights in May 2024
Response from Front Desk Team on 12 May 2024
Hello Brian,Thank you for your 4/5 review. First, I'm glad you had a great stay hear at Fairfield Inn, can you let us know more about the breakfast? What you did and didn't like or how we can improve?

10/10 Excellent

jonathon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 5 May 2024
Hello Jonathon,Thank you for your 5/5 review. We are happy to hear you had a great stay here with us at Fairfield Inn and hope to see you again.

10/10 Excellent

Kiera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints !! Great stay thank you
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Hello Kiera,Thank you for your 5/5 review. We are glad to hear that you had a great stay here with us at Fairfield Inn and hope to see you agian.

10/10 Excellent

jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this location
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Hello Jonathon,Thank you for your 5/5 review. We are glad to hear you had a great time here at Fairfield Inn and we hope to see you again.

10/10 Excellent

Tetyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great breakfast. Wonderful location.
Stayed 1 night in Apr 2024
Response from gladys on 21 Apr 2024
Thank You

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was quick to help! Check in took probably less then 5min. The rooms are nice and clean and spacious. The property, and surrounding is very quiet 😁
Stayed 1 night in Apr 2024
Response from Front Desk Team on 18 Apr 2024
Hello Monica,Thank you for your 5/5 review. We are so glad to hear you had a great experience here at Fairfield Inn and we hope to see you again if you make it back to the Omaha area.

10/10 Excellent

Mahendra, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Creighton University and downtown
Stayed 1 night in Apr 2024
Response from Front Desk Team on 17 Apr 2024
Hello Mahendra,Thank you for your 5/5 review. Yes we are close to Creighton and to the Old Market area. We hope to see you again if you make it make to the Omaha area.

8/10 Good

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel in downtown, however there isn’t any real secure parking for guests. So be sure to bring everything in when you check in.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 17 Apr 2024
Hello Melissa,Thank you for your 4/5 review. Yes we do have an open parking lot however we do have security that does drive around the lot at night. We do encourage our guests when they ask about the parking to never leave anything valuable in the vehicle.

10/10 Excellent

Dillon

Stayed 1 night in Mar 2024
Response from Front Desk Team on 30 Apr 2024
Hello Dillon,Thank you for your 5/5 review.

6/10 Okay

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Homeless neighborhood. Triple lock your car. Staff keeps a baseball bat behind the counter… let that tell the story.
Stayed 1 night in Mar 2024
Response from Gladys on 1 Apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 27 Mar 2024
Thank you for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, will stay there again
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 27 Mar 2024
Thank you for making the Fairfield by Marriott Omaha Downtown your "home away from home!

8/10 Good

Debbie

Stayed 2 nights in Mar 2024
Response from Gladys on 10 Apr 2024
Thank you for making the Fairfield by Marriott Omaha Downtown your "home away from home."

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Convenient to get to, easy to find family-friendly places to eat. The pool area was wonderful for kids to relax and have fun.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Amy,Thank you for your 5/5 review and we are so happy to see that you have a great experience here at Fairfield Inn and we hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived, until the time we left everything and everyone was amazing! The hotel, rooms, dining areas were all spotless, the staff were all so nice and helpful! Breakfast was beyond what we expect, absolutely delicious, and plenty of choices! Thank you, Anthony, Edward, Claudia, Daniel, and all the staff!!! We had the best time during our stay!!
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Joanne,We are soo happy to hear that you had such a wonderful time here at Fairfield Inn. We strive to make sure all of our guests have the best time with us and we hope to see you again if you ever make it back to the Omaha area.

4/10 Poor

Felisitas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My van was broken into and they basically said it wasn’t their problem. I had to pay for parking separately and was told the cameras didn’t show anything. That was it and who eve owns the parking lot needs to be responsible or have something in place for customer safety . What made it really was being parked right by the entrance
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Felisitas,Thank you for your 2/5 review. We are sorry to hear about your unfortunate event. We are working on getting better security for the parking lot and for the property as well.

6/10 Okay

Diedre

Travelled with family
Liked: Staff & service
Sleeper sofa broken and room was loud due to location of linen room. Staff was friendly, and breakfast was good.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Diedre,Thank you for your 3/5 review. We are so sorry to hear your room was not up to your standards. We will be checking all of our pull out sofa's to make sure they are all in working order.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Gladys on 1 Apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

10/10 Excellent

Cindi

Stayed 1 night in Mar 2024
Response from Gladys on 1 Apr 2024
Thank you for staying at Fairfield by Marriott Omaha Downtown

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great pool nice and quiet
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Ann,Thank you for your 5/5 review. We glad to hear you had a great stay with us.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff--the night staff were the best!!! We had an issue with getting airplane boarding passes printed and the night clerk allowed me to use her computer because the printer at the public computer was out of order. Made my needs easily met. Great help for us.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Robert,Thank you for your 5/5 review. We are so happy to hear you had such a great experience here at Fairfield Inn. That is the kind of costumer experience we strive for out of our staff. We hope you see you again if you ever make it back to the Omaha area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello John,Thank you for your 5/5 review.

4/10 Poor

Herling

Stayed 2 nights in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Herling, Thank you for your 2/5 review. I'm sorry to see your stay was not up to your standards, if you could please reach out and let us know more about what was wrong with your stay we would appreciate it.

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
Paying for parking was new for me, there is an event center or something next door and one of the nights we stayed we has to do laps around the parking lot to find a space. Additionally, there are several homeless shelters right next door to the hotel. In our room the shower curtain was in a U shape so the curtain constantly sagged into the middle, giving almost no coverage from the shower to the rest of the bathroom. My biggest complaint is that when I booked this hotel they said they had a hot tub. However, the hot tub has been filled in with cement. But the indoor pool is heated so that was nice at least.
Stayed 2 nights in Feb 2024
Response from Daniel Padilla, General Manager on 26 Feb 2024
Hello Kayla,Paid parking took effect last year, and we take pride in being the cheapest 24 hour parking around. The Design Center was the host of Omaha Fashion Week which caused over congestion in our parking lot. Please get with me on the hot tub situation. We have removed all advertising on our hot tub. I will take this feedback and improve our guest experience. Thank you again!

10/10 Excellent

Carlisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Daniel Padilla on 26 Feb 2024
Hello Carlisha,Thank you so much for the PERFECT score of 5/5 on your lodging experience here with us! We hope to see you again the next time you visit the great city of Omaha, Nebraska.

4/10 Poor

patrick

Disliked: Staff & service, property conditions & facilities
no basic toiletries offered in the room such as lotion or kleenex. also they dont tell you its $10 per night to park in their parking lot. Really in Omaha? its not downtown NYC or LA. Also front doors dont open without being let in due to "security"....sketchy....wont stay here again
Stayed 1 night in Feb 2024
Response from Daniel Padilla, General Manager on 26 Feb 2024
Hello Patrick,Thank you for providing feedback on your visit. Parking took effect last year and we pride ourselves on being the cheapest 24 hour parking. Lotion is always available upon request, but Marriott no longer requires lotion to be in the room. Kleenex should always be in the slot on the sink. Thank you for sharing your feedback. I will take this and better enhance our guest experience. I thank you again. Safe travels and be well.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the website said they have a shuttle, but there was not a shuttle. That was a little disappointing.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Jane, Thank you for your 4/5 review. I'm so sorry that the website said we have a shuttle, if you could reach out to us and let us know what website you saw this on so we can get that fixed we would greatly appreciate it.

10/10 Excellent

Bill

Travelled with partner
Front desk staff welcomed us and was friendly!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Bill,Thank you for your 5/5 review. We are glad to hear you had a great stay with us here at Fairfield Inn.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff at night great, breakfast was decent.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Hello Brian,Thank you for your 3/5 review. Please let us know how we can improve on the breakfast.

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Team on 20 Mar 2024
Hello Davin,Thank you for your 10/10 review. We hope to see you again.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Front Desk Team on 20 Mar 2024
Hello Mark,Thank you for your 5/5 review.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place I call home
I keep coming back. When you find something that works you stick with it. The atmosphere and comfort of the hotel is amazing. Rooms are awesome and super clean. I really feel like I’m on vacation.
Stayed 1 night in Jan 2024

2/10 Terrible

Andreana

Stayed 1 night in Jan 2024

8/10 Good

brett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater unit in room was noisy, turned off to sleep. Road noise from street, 2 blocks away was surprising and could be addressed with dampening shades or new windows. Front desk agent was very nice, engaging and efficient. Quality of mattress was very poor, and should be replaced. Made- bed quality was poor and not tight to the mattress. Hallways were A revised QA action plan should be implemented soon.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerome

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for New Years!
Check in was great - staff was nice and accomodating ( we requested a room near the pool). Pool is small, but great for kids. They had so much fun! Easy walk to watch the fireworks. Staff let us bring pizza to breakfast area in the evening. We would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 20 Mar 2024
Hello Patricia,Thank you for your 10/10 review. We are glad to hear you had such a great time here with us at Fairfield Inn and we hope to see you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Makayla

Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got into Omaha close to midnight and needed a place to stay before we finished our drive home to Colorado. At first we tried the Holiday Inn that was next to the Fairfield and they were packed according to the desk guy. Went to the Fairfield and they had available rooms and were very pleasant to interact with given the time of night.
Stayed 1 night in Nov 2023

6/10 Okay

Caroline

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Convenient location
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Stayed 1 night in Dec 2023

8/10 Good

Craig, Rapid City

Stayed 1 night in Dec 2023

10/10 Excellent

CHRISTY, ofallon

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Dec 2023
Response from Front Desk Team on 5 Dec 2023
Hello Christy,Thank you for your 5/5 review. We are so happy to hear you had a positive experience and we hope to see you again if you ever make it back to the Omaha area.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We will be back!
Stayed 1 night in Dec 2023
Response from Front Desk Team on 5 Dec 2023
Hello Denise,Thank you for your 5/5 review and we are so glad to hear that you had a great time staying with us and even happier to hear that you will come see us again. We cant wait.

6/10 Okay

randi

Liked: Cleanliness, staff & service, amenities
The heat would get super hot and if we turned the thermostat down the A/C would come on
Stayed 1 night in Nov 2023
Response from Front Desk Team on 4 Dec 2023
Hello Randi,Thank you for your 3/5 review. I am sorry to hear you were having issues with the a/c unit. It can be tricky sometimes. I hope you will still consider staying with us again if you ever make it back to the Omaha area.

10/10 Excellent

JERMAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Front Desk Team on 28 Nov 2023
Hello Jermaine,Thank you for your 5/5 review. We are so glad to hear that you had a wonderful experience here at Fairfield Inn Downtown Omaha and we sure do hope to see you again if you ever make it back to the Omaha area.