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Reviews of Ocean Palms Resort

3 out of 5
Ocean Palms Resort
14 James Avenue, Ocho Rios

Reviews

6.8
Rating 10 - Excellent. 33 out of 132 reviews" "
Rating 8 - Good. 39 out of 132 reviews" "
Rating 6 - Okay. 26 out of 132 reviews" "
Rating 4 - Poor. 12 out of 132 reviews" "
Rating 2 - Terrible. 22 out of 132 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Melisa

Travelled with partner
I was there for 3 days and 2 nights and had no house keeping. The view is lovely and we were in the town and close to most food places or excursion locations.
Stayed 2 nights in May 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget stay
Stayed 4 nights in Jan 2024

8/10 Good

Chanel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was greeted by every member of the staff that walked by or even help with check in. The rooms were ready, well organized and clean. The way they describe the room as a pool and beach view was exactly as mentioned. I received a nice refreshing welcome drink when I got settled in. Then I tour the grounds and the place is kids friendly with many views of excitement. The only thing I believe the hotel could change is the speed that the restaurant lounge area had. When you want to enjoy every moment every minute count you could tell that the restaurant staff needs to work on time management to get the food out to the guest. But the food was excellent!
Stayed 1 night in May 2024

6/10 Okay

Eugene

Travelled with partner
Liked: Cleanliness
We enjoyed our stay because the highlight of the property would be the restaurant area right next to the sea. small beach area but the private access at a beautiful location is awesome. When we stayed the water clarity was super great. Pool area was very comfortable and it seemed that the pool was also heated. Had a great massage at the in-house spa. We did not stay in the room much, but our room needed some repairs and updating. Door security was lacking. Bed was clean and comfortable. Balcony with pool and sea view was awesome and relaxing. The area around the hotel could possibly be intimidating to some due to the heavy foot and vehicle traffic of the locals market area. My wife and I are very comfortable living in Jamaica and enjoy the atmosphere though. Being alert and friendly is a must. Poor parking in front of hotel and since another guest had there vehicle stolen while we were there can be challenging for some. Nonetheless, my wife and I would stay here again due to the access to the sea and the affordable rate we had. Most of the staff was very friendly and helpful. food tasted great, but cooked to order does take time. However that was perfectly acceptable to us while we sat relaxing next to the sea.
Stayed 2 nights in Apr 2024

2/10 Terrible

Travis

Disliked: Cleanliness

8/10 Good

Teesia

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024

6/10 Okay

Alikah

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness, staff & service
The property was beautiful and included an awesome breakfast choice which was delicious. The location was in a quite dark alley in not such a friendly area of Ocho Rios.
Stayed 3 nights in Feb 2024

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024

6/10 Okay

Sheryl

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location was convenient.

6/10 Okay

Erica

Travelled with partner
Liked: Staff & service
My overall experience was ok. The kitchen and bar staff were nice and the food was good. The rooms need a refresher but I could see where they changed the tiles. The doors and sink needs changing and also the varnish on the front door needs to go. Apart from that, the hotel is close to the town and local amenities. There isn’t much of a beach, only a small part of the coast line but beaches are nearby. The internet was great in the rooms but I wasn’t restaurant and beach area but it was an ok experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great short stay, not too busy which I was disappointed to see; however, overall great and comfortable experience.
Stayed 2 nights in Jan 2024

8/10 Good

Duke

Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Esley

Stayed 2 nights in Dec 2023

2/10 Terrible

Roderick

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation and when I got there, there was no room available
Stayed 3 nights in Dec 2023

2/10 Terrible

Shamaria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d say to give them some time before booking. They are renovating so the stay will be below par. I stayed back in 2021 and it was great! This time the rooms are terrible, tv don’t work, ac don’t work properly and makes noises. The lady at the front desk was very nonchalant about the whole thing and pretty much told me to take it or leave it. The only thing working for them right now is the God given view.
Stayed 1 night in Dec 2023

2/10 Terrible

marvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view!!! Clean and relaxing!!
Stayed 1 night in Dec 2023

2/10 Terrible

wardah lateefah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .
Stayed 6 nights in Dec 2023

10/10 Excellent

Amy

Travelled with partner
Been coming here for two years and love it
Stayed 1 night in Nov 2023

4/10 Poor

Salim

Travelled with partner
Liked: Cleanliness, staff & service
No room cleaning or fresh towels given after arrival. Had to use the same dirty white bed linen and towels throughout our stay. Not good
Stayed 2 nights in Oct 2023

6/10 Okay

Lloyd

Liked: Property conditions & facilities
Ok
Stayed 6 nights in Oct 2023

2/10 Terrible

dianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hot they only have fans
Stayed 3 nights in Aug 2023

4/10 Poor

AUDREY, Kaneohe

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful enough that my time with my other half was amazing.
Stayed 9 nights in Jun 2023

2/10 Terrible

Joy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is horrible,unprofessional,dirty and. Or in a safe neighborhood.
Stayed 4 nights in Jul 2023

6/10 Okay

Aja

Liked: Staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Samaria

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was good, it is dated but it’s okay for the price if you are on a budget. The hotel is near everything like night clubs, mahogany beach etc.. but we would have rather had a resort that had a lot of amenities and excursions within the resort.
Stayed 3 nights in Jul 2023

6/10 Okay

La'Chauntae

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Firstly the conditions was not worth the price, property needs major updating. Seems like the money isn’t invested back into the business. Simple fixtures such as shower head needs to replace as it’s clogged and sprays in every direction, bathroom door needs to change and toilet clogged. We had to ask for small towels as none are left in the room. Tissue seems to be on ration! We had some blue tore up bed sheets! Walls are PAPER THIN LOL can hear every word that’s spoken, if persons book with kids please let them stay on the bottom floor, the constant running up and down was a nuisance! Pros: The food Jamaican food was good (pay in JMD). The view was nice from the back of the property, the staff attitude was very pleasant, the resort is located in a good area nearby a high traffic area, walking distance.
Stayed 5 nights in Jul 2023

10/10 Excellent

Yohan, Lauderhill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2023

6/10 Okay

Christopher, beaufort

Travelled with group
Liked: Staff & service
Overall the experience was good
Stayed 1 night in Jul 2023

6/10 Okay

GLOWIE

Stayed 1 night in Jul 2023

4/10 Poor

LINWALL

Travelled with partner
Disliked: Property conditions & facilities
The Property didn’t look like nothing that is put on line there is a leak over the stairway there wasn’t no wash cloth in the room ants was everywhere overall the place could used a face lift.
Stayed 7 nights in Jun 2023

6/10 Okay

marcela, miami beach

Travelled with family
Liked: Staff & service
everything looks very old needs to improve as it is a good property
Stayed 4 nights in Jun 2023

8/10 Good

Duane

Stayed 7 nights in Jun 2023

10/10 Excellent

Ricardo, Elmont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating staff, who are very responsive to our needs. Unfriendly business across the street who made parking non-existent and harassed us and other guests because of the limited parking.
Stayed 2 nights in Jun 2023

10/10 Excellent

Evertardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

2/10 Terrible

janique

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Something as basic as an iron was not in the room. We had to request that and an ironing board from the front desk. The iron took about 30 minutes to get to us while the ironing board never made it any at all. The breakfast was small, and the Orange juice was replaced with Tang. Front desk staff was courteous. The lamps in the rooms had no bulbs so it was really poor lighting in the room overall. Ocean Palms is on my good for a night if you desperately need somewhere to lay your head but not for that price at all. I was not pleased.
Stayed 1 night in May 2023

2/10 Terrible

Millicent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I'm just Saying, if you're going to Jamaica or your in Jamaica do not book your hotel through Expedia, make sure you call the hotel you're going to and you can speak to someone there. When you're in a country like Jamaica and your phone may not even work and you can't get a hold to anyone this place I don't even know if it exists cuz I didn't even see it that'sthe best advice I can give you.
Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Really enjoyed our stay at this resort. Nice pool and beach side access. Great continental breakfast and very friendly staff that did everything to make her stay enjoyable, including a free trip to the blue hole.
Stayed 3 nights in May 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Patrenia

Travelled with partner
Liked: Cleanliness, staff & service
Staff service was excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Latasha Sims

Travelled with partner
Liked: Staff & service, property conditions & facilities
I will stay here again beautiful ocean view
Stayed 2 nights in Apr 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Marjorie

Stayed 5 nights in Feb 2023

6/10 Okay

Aleena

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
View was beautiful. Room was clean, bathroom needed a lot of updates. Area is not touristy, appears more residential. Staff was very helpful and friendly.
Stayed 2 nights in Feb 2023

4/10 Poor

Kiran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience to the so called resort
When we arrived, the guy in counter does not even know if we have booking and goes on saying did you talk to hotel before arrival. With the use of translator, finally he was able to find it. The room was Farley clean but restroom was disappointing and smelling. They also don’t seem to do any room service all throughout the stay. The breakfast and lunch menu says they have a lot of options but they never have anything other than one or two options and food is terrible. Their beach access is not really a beach access but a small hideout exit next to the pool and is not maintained at all. TV is a joke, small and not many channels options. Same goes for internet. Above all, I don’t think this is a resort instead a hotel with bunch of rooms converted into so called resort. Also the access route to this hotel is also gross and commute unfriendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family
Great stay. My granddaughter loves the pool.
Stayed 1 night in Feb 2023
Response from Venise on 8 Feb 2023
Hello David,It was great to hear that you enjoyed staying with us. We really appreciate your detailed review.Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about Ocean Palms Resort. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon! Kind Regards,Ocean Palms Team