Staff was friendly and happily handled my simple request. The hotel is pet-friendly and while I do love dogs, the room had some odor issues; there was a strong smell of urine in the bathroom, so I was concerned about the whole room. The flooring is dark carpet so easily covers up any stains, making me a little paranoid to walk bare foot. It was a quick, one-night stay, basically to sleep, but anything longer and I would have requested a room change.