On the beach

Reviews of Carousel Resort Hotel & Condominiums

3 out of 5
Carousel Resort Hotel & Condominiums
11700 Coastal Hwy, Ocean City, MD

Reviews

7.8

Good

Rating 10 - Excellent. 572 out of 1498 reviews" "
Rating 8 - Good. 425 out of 1498 reviews" "
Rating 6 - Okay. 259 out of 1498 reviews" "
Rating 4 - Poor. 140 out of 1498 reviews" "
Rating 2 - Terrible. 102 out of 1498 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay, rather for family or couple it was a nice place. The rooms werr nice, surroundings and ammenities were good. The restaurants, game rooms, ice skating rink and the area in general inside and out was nice. Its a good recommendation
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Hello Josh, thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that you enjoyed your stay with us and found our amenities and surroundings to your liking. It's great to know that you appreciated our restaurants, game room, and ice skating rink. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Margaret, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
A lot to do on the property!
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Margaret, thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed the variety of activities available on our property. Providing a wide range of amenities and entertainment options for our guests is a priority for us, and it's wonderful to know that you had a great time. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Spring, Exmore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Hello Spring, thank you for your review. We are so glad you enjoyed your stay and that we exceeded your expectations. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

6/10 Okay

Lea

Travelled with family and small children
Bathroom needs to be updated
Stayed 4 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Lea, thank you for your review of your recent stay with us. We appreciate your suggestion regarding the bathroom updates. We continuously strive to improve our facilities and will certainly take your comments into consideration for future renovations. We hope to have the opportunity to welcome you back and provide an even better experience.

2/10 Terrible

Bonnie

No ac
Stayed 2 nights in May 2024
Response from Hotel Management on 22 May 2024
Hello Bonnie, thank you for your review of your recent stay with us. We are sorry that we fell below your expectations and for the problems you experienced with the A/C during your stay. We will look into your concerns as we pride ourselves in providing our guests with a comfortable and enjoyable experience. Your feedback is appreciated and we hope to have you again in the near future for a much-improved stay.

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite hotel to stay at in OC!
Stayed 4 nights in May 2024
Response from Hotel Management on 14 May 2024
Hello Erika, thank you for your feedback on your recent stay with us. We're thrilled to hear that our hotel is your favorite place to stay in Ocean City. Your continued support means a lot to us, and we're delighted that we've been able to provide you with enjoyable experiences during your visits. We're committed to maintaining the high standards that have made us your top choice, and we look forward to welcoming you back for many more memorable stays in the future.

10/10 Excellent

Hu

Travelled with family and small children
Liked: Amenities
My kids have good time
Stayed 2 nights in May 2024
Response from Hotel Management on 14 May 2024
Hello Hu, thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that your kids had a great time during their stay with us! Creating enjoyable experiences for families is one of our top priorities, and we're thrilled that we could contribute to their enjoyment. Thank you for choosing to stay with us, and we look forward to welcoming your family back for more fun and excitement in the future!

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Hello Ann, thank you for your review of your recent stay with us. We are sorry to see that we fell short in providing a five out of five experience during your stay. We hope to have you again in the near future for a much-improved experience

8/10 Good

Kenneth

It would have been nice to be able to have some air conditioning as it was unseasonably warm. That said the hotel has central air and it was set to winter, not summer.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Hello Kenneth, thank you for taking the time to leave a review of your recent stay with us. While we are glad you had an overall positive experience, we apologize for any inconvenience regarding the air conditioning unit during your stay. Our aim is to ensure that all our guests are comfortable during their stay, and we regret that we fell short of this goal during your visit. Your feedback is important to us, and we will review our HVAC settings to ensure they are adjusted appropriately for seasonal changes in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

8/10 Good

Grover

Liked: Cleanliness, staff & service, property conditions & facilities
I really like how everything was close by and in walking distance. I was able to park and forget about ride
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Hello Grover, thank you for your review of your recent stay with us. We are so glad you enjoyed your stay and our prime location. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

8/10 Good

Tifney

Everything was nice other than the inside pool not having heat…That was our only complaint…
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Hello Tifney, thank you for your review. We are so glad you enjoyed your stay and that you had an overall positive experience with us. Your concerns regarding the indoor pool will be passed along to our maintenance team so they can look into the issue at hand. Once again, thank you for your feedback and we hope to have you again in the near future for another memorable experience.

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Apr 2024
Hello Tiffany, thank you for your review. We are so glad that we provided a five out of five experience for you during your stay. Your feedback is appreciated and we look forward to having you again soon!

8/10 Good

Cheryl, New Windsor

Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 May 2024
Hello Cheryl, thank you for your review of your recent stay with us. We are happy to see that you had an overall positive experience and hope all of your needs were met by our staff. Your feedback is helpful and appreciated. We hope to have you again in the near future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Hello Aaron, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

8/10 Good

Shay

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Good stay
Stayed 3 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Hello Shay, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you had an overall positive experience with us during your time here at the Carousel. We pride ourselves in providing our guests with a comfortable and memorable experience. Once again, thank you for your feedback and we hope to have you again soon!

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
We went for ice skating, it was closed for a conference all weekend. The indoor pool was cold and my 14 year old granddaughter was asked to leave by security because she wasn't 15. Despite me letting the girls at the door I was going put on my suit and be back in 5 minutes. The thermostat in the room was stuck on 84 degrees and despite calling twice for someone to come fix it...I have been staying here for 40 years and will not go back...So sad that hospitality is not a value with them anylonger.
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very disappointed to hear that we fell below your expectations during your stay and that you were unable to enjoy all of our amenities throughout the duration of your stay. Please know that ice-skating and pool hours are subject to change and our front desk staff does their best to relay this information to our guests. In addition, we update the hours of our amenities on our website whenever there is a change. We also apologize for any inconvenience regarding the temperature in your room. Our maintenance team will look into this concern to ensure our guests have a comfortable stay. Once again, we apologize that your most recent stay with us was less than satisfactory. We value your business and we hope to have you again in the near future for a more well-rounded experience.

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your stay at the Carousel. We strive to provide our guests with a memorable experience and we hope to have you again in the near future to provide just that. Safe travels!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Thomas, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an overall positive experience with us. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Hello Catherine, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

2/10 Terrible

Jason

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I believe it’s a form of false advertising. I came all the way from Connecticut to enjoy the festivities of the hotel just to get here and find out that nothing that they offer is open but the pool. The manager was very rude and one side had weeks the location I had to pay an additional $20 for I don’t know what terrible terrible terrible.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 5 Apr 2024
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are sorry to hear that you had a poor experience and that our staff did not meet your expectations regarding the concerns you raised. Please know that our staff works diligently to provide our guests with a positive experience and will do everything they can to rectify any issues that may arise. We sincerely hope to have you again in the near future when all of our amenities are back open.

6/10 Okay

amy

Stayed 3 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
Hello Amy, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and we hope to have you again in the near future for a much-improved experience. Safe travels!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's a fairly decent place to stay in the off-season. It's definitely showing it's age, but is clean, well-run, and not exorbitantly expensive. Love the view from the oceanfront rooms, but if you're in the center of the building, with an entrance over the Atrium, it is really loud until 11pm.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your stay and that you found our establishment decent. Your feedback regarding updates and renovations is appreciated as always look to find ways to enhance our guest experience on a daily basis. Once again, thank you for your feedback and we hope to have you again in the near future for an even better experience.

2/10 Terrible

Libee

Disliked: Property conditions & facilities
Um they put me in a room that was already occupied and the rooms were just dirty
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hello Libee, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for any confusion and inconvenience regarding the room you were originally placed in. Please know that the room you were checked into initially was not occupied. Our front desk staff worked quickly to address your concerns regarding this matter. Once again, we apologize for any confusion or inconvenience during your stay and we wish to have you again in the future for a more well-rounded stay.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hello Mildred, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see that you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

4/10 Poor

Ronnie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Couldnt use pool, too much chlorine. Arcade games, most were out of order. Breakfast bar was just mediocre and outrageous price. People next door were smoking weed.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hello Ronnie, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your stay. Please know that our maintenance team is working on your concerns regarding the pool. In addition, your feedback regarding the breakfast bar will be addressed with our management team as we strive to enhance our guest experience. Lastly, we enforce our non-smoking policy very seriously as guests are subject to fines and eviction. We will look into this concern immediately. Once again, we apologize for not meeting your full expectations and we hope to have you again in the near future for a much-improved experience.

4/10 Poor

Theresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were ants in my room. The shower or tub floor had huge rust spots. The charge a resort fee after I paid for the room through expedia. The pool and sauna were closed.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Hello Theresa, thank you for taking the time to leave a review on your recent stay with us. We are sorry that we fell below your expectations during your stay. Please know that we take your concern regarding pests very seriously. We have a routine pest control and housekeeping schedule to prevent these type of events of occurring. In addition, we apologize for any inconvenience in regard to the pool being shut down during your stay. Please know that pool hours are subject to change for regular maintenance and cleaning. Once again, we thank you for your feedback and hope to have you again in the future for a much-improved experience.

2/10 Terrible

Joanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want someone to call me asap at 202-579-2411. My daughter and I both got bed bug bites from this place per my doctor.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Joanna, thank you for taking the time to leave a review on your recent stay with us. For your privacy and security purposes, it's not recommended to share personal contact information publicly. However, you can reach out directly to the hotel's front desk to address your concerns.

6/10 Okay

Dan

Business traveller
This is an average stay hotel. The check in process was very slow, possible due to the computer system being slow but it seemed to take quite a bit of time. The staff were fairly quiet, not outwardly welcoming or friendly, just processed information as you requested it. The room was fairly clean, however it was obvious no one had gone thru and removed dirt and fingerprints from door frames. door edges, and light switches etc, which were caked with dust. The HVAC was terrible, it was 80 degrees in the room and you could not adjust the temperature at all. Had to sleep with the sliding door to the balcony overlooking the ice rink in the Atrium in order to get cool air in to be able to sleep. There were also young kids, 6-10 yr olds running around the halls and stairs yelling, no parents anywhere to be seen, until 10:30pm when the occupants of an adjoining room had enough and called the desk/security.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Dan, thank you for taking the time to leave a review on your recent stay with us. We're sorry to hear that the check-in process was slow and that our staff didn't meet your expectations in terms of friendliness and attentiveness. Your comments have been shared with our team, and we will address these areas for improvement. Regarding the cleanliness of the room, we apologize for any oversights in our housekeeping process. Our team works diligently to ensure all areas of the room are thoroughly cleaned. We will review our cleaning procedures to prevent similar occurrences in the future. Your feedback is appreciated as we strive to provide memorable experiences for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

4/10 Poor

Trevor

Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Hello Trevor, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your stay. We apologize for that as we strive to provide our guests with a comfortable and memorable experience. We hope to have you again in the near future for a more well-rounded experience.

8/10 Good

Pasquale

Travelled with family
Liked: Cleanliness, staff & service, amenities
U
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Pasquale, thank you for taking the time to leave a review on your recent stay with us. We are glad to see you had an overall positive experience with us. Your feedback is appreciated and we hope to have you again soon!

6/10 Okay

angela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was definitely not quiet kids were running the halls 3:00 o'clock in the morning it took three hours for the staff to stop the noise
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the noise from other guests during your stay. Our team strives to address noise disturbances promptly to ensure a comfortable environment for all guests. We apologize for any delays in resolving the issue during your stay and appreciate your patience. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Hello Harry, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. We hope to have you again in the near future. Safe travels!

8/10 Good

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
Always have enjoyed our stay at the Carousel. It has been clean with great ocean views from the balcony. It is convenient for our activities
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Hello Estelle, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time with us and that are always able to provide memorable experiences. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Anetra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time and the room was clean and the ocean view was amazing
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Anetra, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our rooms provided a great level of comfort. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a moment at the beach and this was perfect
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Jessica, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

8/10 Good

Glennis

Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Hello Glennis, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 Excellent

mariska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Hello Mariska, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that we were able to meet all of your needs. Your feedback is appreciated and we hope to have you again soon!

6/10 Okay

Larissa

Liked: Cleanliness, staff & service
The best amenity is the Ocean Front view. The property is great, but is run down. It needs an update.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Larissa, thank you for taking the time to leave a review on your recent stay with us. We are glad to hear you enjoyed certain aspects of your stay such as the oceanfront view and the hotel itself. Your feedback regarding updates is duly noted as we appreciate all forms of feedback to enhance our guest experience. Once again, thank you for your review of your recent stay with us and we hope to have you again soon. Safe travels!

8/10 Good

MARICHAL

Liked: Cleanliness, staff & service, property conditions & facilities
Bar and restaurant was only open on Friday and Saturday. Disappointed that was mention about the restaurant and bar considering our stay was during the week. Housekeeping was done one time during our three day stay.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Marcichal, thank you for taking the time to leave a review on your recent stay with us. While we are glad you enjoyed your stay, we apologize for any inconvenience and/or confusion regarding the restaurant hours. In addition, we apologize that our housekeeping services did not meet your standards. This is not indicative of our usual standards and we will use this feedback to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

amy

Travelled with family
Disliked: Staff & service, room comfort
This was the first time staying at the hotel. Our room was clean but many things were broken. When we arrived the heater made a loud banging noise as soon as we turned it on and while it ran. Called maintenance was told would be 20 minutes waited over sn hour, he was able to fix it somewhat as at least you could hear the tv when it ran. Than our key cards to the room had to be replaced 8 times during our two night stay. Our second day a few minutes after arriving back in our room security came and accused us of smoking in one of rooms. Said he received a call an hour before of the complaint. Explained no one was smoking and we were not even on the property when the complaint was in as we had been out for the last 3 hours. Offered to show him receipts with times on them he just said he knew it was us. Also the water would not turn off all the way in the shower told the front desk however no one came to look at that. Our second night after quiet hours a group of people was outside our room in sitting area being loud and gambling. This went on till after 1am called front desk no answer.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Hello Amy, thank you for taking the time to leave a review on your recent stay with us. We are very sorry to hear that we fell short of your expectations during your time here. Your experience with the heater and key cards are concerning and we will look into these concerns to prevent similar issues in the future. Additionally, we apologize for the water issue in the shower, and we regret that it wasn't promptly addressed. We will be working with our maintenance team to ensure a more proactive approach in the future. We will also coordinate with our security staff as well regarding the smoking complaint. Thank you for choosing to stay with us, and we hope to have the opportunity to regain your trust with an improved experience in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Hello Joseph, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Joann

Liked: Room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Hello Joann, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

2/10 Terrible

Crystal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislikes-lots of mold in bathroom, dirty floors, hot tub problems closed early due to no rules enforced, unsafe pool and tub conditions due to security and rules not enforced-flying objects, uncomfortable beds, fridge leaking water and ice, toilet disfuctional, phone broken and sink falling apart. Likes- Shower pressure and ice skating availability. Would not come back or recommend.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Hello Crystal, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for not meeting your expectations during your time with us. Your feedback is invaluable, and we are committed to addressing and rectifying the issues you've highlighted. We will conduct a thorough inspection to rectify the issues you have highlighted. We genuinely value your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was outdated, food choices were small. Parking was horrible because people come there just to use the ice skating rink
Stayed 2 nights in Dec 2023
Response from Hotel Management on 20 Feb 2024
Hello Kelly, thank you for taking the time to leave a review on your recent stay with us. We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience you faced. Your insights are valuable, and we will take them into consideration as we work towards enhancing our offerings to better meet our guests' expectations. Regarding the parking situation, we apologize for any inconvenience caused by the high demand for the ice skating rink. We will explore options to improve the parking experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good fast n friendly
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Hello, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our staff provided excellent service. Your feedback is appreciated and we hope to have you again soon!

6/10 Okay

BARBARA LYNN

Liked: Staff & service
Disliked: Cleanliness
The place has an old charm to it, but the old doesn’t feel as clean as new places to stay. The staff is incredible, but some updates could keep this place around a lot longer!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Hello Barbara, thank you for taking the time to leave a review on your recent stay with us. We're delighted to hear that you found our staff to be incredible. In addition, we appreciate your feedback regarding the cleanliness and your suggestion for updates. We take guest feedback seriously, and we will certainly consider your insights as we continue to improve our services. Maintaining a clean and comfortable environment is essential to us, and we are committed to ensuring that our guests have a positive experience. Thank you for choosing to stay with us, and we look forward to hosting you again in the future.

10/10 Excellent

Crys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel! Made my son’s 12th birthday a blast with his school friends.. I dropped my credit card and promptly I was called to retrieve it at the front desk. The front desk lady on duty was so helpful and nice ! Will sure to be back again
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Hello Crys, thank you for taking the time to leave a review on your recent stay with us. We are so glad you and your family had such a positive experience with us and that our staff went above and beyond for you. Thank you for your kind words and we can't wait to have you again soon!

2/10 Terrible

BETH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Hello Beth, thank you for taking the time to leave a review on your recent stay with us. It appears we fell short of your expectations during your time here and we apologize for that. We hope to have you again in the near future for a much more memorable experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Hello Richard, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!