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Reviews of Ramada by Wyndham Oakland Downtown City Center

2.5 out of 5
Ramada by Wyndham Oakland Downtown City Center
371 13th St, Oakland, CA

Reviews

7.0

Good

Rating 10 - Excellent. 229 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 228 out of 1004 reviews" "
Rating 4 - Poor. 124 out of 1004 reviews" "
Rating 2 - Terrible. 103 out of 1004 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great place to stay. I would stay here again. Only a couple of blocks from BART. Are around is a little dirty, it’s Oakland though. Police presence is felt to help with the feeling of being safe.
Stayed 1 night in May 2024

10/10 Excellent

Dia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Convenient and walkable! Good breakfast!
Stayed 4 nights in Apr 2024

6/10 Okay

Leni

Travelled with partner
Liked: Staff & service
Staff accommodating and helpful. Rooms are small but does the trick. Parking lot is unattended but I was approached by a man pretending to work for the hotel. He wanted to collect money and made a pass at me. Staff says they’re aware of him but haven’t been able to get him to leave.
Stayed 1 night in May 2024

10/10 Excellent

Mihriye Kubra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's comfy and cozy. Somehow they manage to cram all my favorite amenities—comfortable bed, plenty of electrical outlets, soft lighting, sturdy desk, chair that supported my back really well, etc.—into one small space. I'll definitely stay here again, and not just because it's in one of my favorite Oakland neighborhoods. My one quibble was that the hot water was lukewarm at best—but that's not a dealbreaker. I'm happy to call this place a home away from home!
Stayed 3 nights in May 2024

10/10 Excellent

Mihriye Kubra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my job, I have stayed here over 3 months. Initially I was thinking to stay here only few weeks, however: when my stay extended, I did not want to go anywhere else than here. How can I thank the team. Roy, Yohannes, Manish, Sandeep and Kiara!! The front desk team is amazing. Whenever I had an issue, they have fixed it immediately. I have stayed different rooms, you get what you pay for. Some rooms are larger, some smaller. But overall it’s well maintained. The housekeeping is very realiable. Ruby and Aye always provide the best service. If something is missed, concierge would help it fixed quickly. I felt so safe and secured here. It’s 3 minutes walk away from 12st Bart and there are a lot of restaurants near by. Definetly I would stay here again if I needed to. Thank you team for your amazing effort , and having me here. I can not thank enough.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very spacious bathroom. Staff were very friendly and helpful. Convenient location.
Stayed 3 nights in Apr 2024

6/10 Okay

Jose

Stayed 1 night in May 2024

8/10 Good

Romeo, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area
Stayed 2 nights in May 2024

10/10 Excellent

Tashia

Stayed 1 night in Apr 2024

2/10 Terrible

Gurjant

Liked: Cleanliness
Disliked: Property conditions & facilities
Area is not safe no microwave,no refrigerator the room
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Only rooms booked with microwave and refrigerator, then it will be in the room Thank you

10/10 Excellent

Ruthie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
thank you

8/10 Good

Purushottam

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean
Stayed 1 night in Apr 2024
Response from front desk team on 1 May 2024
Thank you

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in middle of Oakland.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you Jared

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had no problem with my room, I only needed to be able to sleep, the bed was clean and comfortable and I slept well. The front desk, at check in was friendly and helpful. The property is a 1/2 a mile from where I was working, so it was very convenient for me. Downtown Oakland can be a somewhat scary place, but I felt fine inside the hotel.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you very much for your feedback.

4/10 Poor

Galvin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very helpful, but building and rooms need lots of repair and maintenance.
Stayed 5 nights in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Always excellent experience
Stayed 1 night in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you Sergio!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Modest but quiet, clean and convenient.
Stayed 3 nights in Mar 2024
Response from Front Desk Team on 1 May 2024
Thank you Greg.

8/10 Good

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful with information about the area. I would stay there again!
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, amenities
The staff was awesome. Anything i asked for, they were prompt with service. There was plenty out outlets to plug in my equipment. They had free breakfast. Cut off time was at 930am. However, i never stay at a place where the appliances were unplugged. I had to request them to plug the TV back in because i was to short to reach it. The bed was extra firm. It was uncomfortable to me. I also had to pay for parking wh8ch was 10 dollars. They had a fenced area next to the hotel. On expedia site they said it was free. The surrounding of the hotel was dirty and run down.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

6/10 Okay

Elray

Stayed 3 nights in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

8/10 Good

LaCynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk team on 25 Mar 2024
thank you

8/10 Good

LaCynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with my stay. The only thing that I didn’t care for was the height of the toilet. I am experiencing bad knee pain and the lowness of the toilet did not benefit me. I struggled a bit but got through it. I may have not expressed that concern when finding a room.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
thank you

10/10 Excellent

Romeo, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
I just feel comfortable in the area
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

4/10 Poor

Stephanie, Salem

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were attracted by the cost of the location which explains the stay. We were originally impressed because the room is a little small but it was clean and we thought we got a deal. They did have quality hand soap, shampoo and conditioner on a pump in the shower, but the water pressure was low and often not hot. Most of the time, the water was barely warm after letting it run for minutes to try to get it hot. The A/C in the room was loud, and was dripping water into the walls. They did not have any ice throughout my 4 day stay here and also no forks to eat the waffle you can make for breakfast. The parking was ok, they allow you to pay for parking but it is at your own risk. I did not have any damage or fear of damage of my car though. Another thing was the bathroom floor was warped and slanted toward the sink. I visit the Bay Area often and this location will not be on my return list unless they have major improvements.
Stayed 4 nights in Feb 2024
Response from front desk team on 25 Mar 2024
thank you

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from out of town the transition was very easy
Stayed 3 nights in Feb 2024
Response from front desk team on 25 Mar 2024
thank you

6/10 Okay

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very quick but the guy didn’t explain me anything. Nothing! No info for breakfast, check out time or WiFi etc… I saw people look like homeless living here. Room was renovated so looks ok but so small.
Stayed 1 night in Feb 2024
Response from front desk team on 25 Mar 2024
thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service, property conditions & facilities
One roach too many
It’s a place to sleep when I go see my family, so I’m not there much only at night. When I got there the room they gave me wasn’t made up yet. No big deal they gave me another room. Then there was a roach in the room! I took pictures of it and went the front desk. They didn’t seem surprised at all! I don’t even get a chance to show the pictures and gave me another room! They went from serving breakfast to just having I guess what they call a continental breakfast. That was a big change but okay. I can get over it all except the roach. It’s close to where my family lives so I could walk if my back is up to it. I’ll give them one more shot.
Stayed 5 nights in Feb 2024
Response from Front Desk Team on 26 Mar 2024
Our apologies!

2/10 Terrible

Paola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed one night, while I was leaving (waiting on my ride share) the front desk employee let a man off the street, who was clearly on drugs, come in and eat from the breakfast area. Unprovoked the man started harassing and verbally attacking me, the employee witnessed the whole thing and did absolutely nothing when I looked at him for help instead he mouthed the word sorry to me. I’m a petite woman and felt completely scared for my life. It was completely disturbing. Women do not stay here!!! especially by yourself.
Stayed 1 night in Feb 2024
Response from front desk team on 26 Mar 2024
Thank you, Poula

2/10 Terrible

Marche

Stayed 2 nights in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Diquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it here they really nice and take care of you
Response from front desk team on 25 Mar 2024
Thank you

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

8/10 Good

Susan

Business traveller
Very kind and attentive staff, all facilities are adequate and just what I needed for my stay in Oakland.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

2/10 Terrible

Shar

Stayed 2 nights in Feb 2024
Response from front desk team on 25 Mar 2024
Thank you

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, amenities
I liked that it was clean. I didn't like that their was no heat, no ice, and that people were breaking car windows in the parking lot
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Front Desk Team on 5 Feb 2024
Thank you

6/10 Okay

Tania

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk Team on 5 Feb 2024
Thank you

2/10 Terrible

clarence

Stayed 1 night in Jan 2024
Response from Front Desk Team on 5 Feb 2024
What happened?

4/10 Poor

Terry

I rented a double which they didn’t have upon arrival the front desk clerk tried to make me believe that a double was two single beds pushed together and that is what I paid for that’s why I only had a single bed so if I needed two beds I had to pay more money I understand the importance of upsale but not at the point of lying to the customer.I explained that I wanted to talk to the manager she eventually agreed to give me two rooms single bed to compensate for the inconvenience but again I was at the front desk and another customer had paid for a double bed and they didn’t have so they charged him for a upgrade for a single so I have this is a regular practice of the hotel.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 5 Feb 2024
Terry, I thought we handled this well. Sorry for not being up to your standards.

2/10 Terrible

mark, santa Cruz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 5 Feb 2024
What happened?

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe friendly
Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you Maria!

4/10 Poor

Jordan

Disliked: Cleanliness, property conditions & facilities
I’ve stayed here before. It’s always been a no frills spot. I work near here so it’s convenient when i don’t wanna go all the way home and have work early. This time they put me on the 7th floor. It guess that’s the floor where people are living. Trash all over the halls. Food containers and overflowing trash cans. I. Was just waiting for a rat to pop out. They people living there are also inconsiderate. They are loud, obnoxious, and not clean. It was a horrible experience this time. Also it’s downtown Oakland and the parking lot isn’t closed so your car can definitely get broken into in the parking lot.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 5 Feb 2024
Thanks Jordan

10/10 Excellent

Simon

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Front Desk Team on 5 Feb 2024
Thank you

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Overall the property is right at the line for needing a modernization. Looking at the property in totality many of the rooms plantation blinds are broken, but not in a way that reflects not being kept up. In the next 1-2 years the management should consider a refresh update just to stay current in the business. The property staff is excellent and the breakfast offering is extremely good. No issues at this property overall.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 5 Feb 2024
Thank you so much for your feedback.

8/10 Good

Trinidad

Travelled with partner
Liked: Cleanliness, staff & service
Overall OK for one night conveniently located in downtown Oakland. Disappointing that ice machine was broken and no parking available, except street parking
Stayed 1 night in Jan 2024
Response from Front Desk Team on 5 Feb 2024
Apologies over ice machine but thank you for your feedback.