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we found the towels and the quilt cover had stained and had to call them to replace and the heater was making terrible noise.not value for money.
Balasingham
Stayed 2 nights in Mar 2023
Response from Front Office Manager on 18 May 2023
Dear Valued GuestThank you for the time taken to share your valuable feedback following your recent visit at Araliya Red Hotel.We have noted the mentioned areas of concern and will be looking into them as we endeavor to enhance our guest experience with each and every stay.We apologize for the inconvenience caused regarding the matter and have informed the relevant department regarding that.We hope this would not deter you from visiting us again as we look forward to offering you a more memorable hotel experience.Sincerely,
Impressive woodwork throughout this beautiful hotel. The breakfast buffet was amazing in an impressive banquet hall with great views.
Brad
Response from Yugan on 20 Jan 2023
Dear Guest,Greetings from Araliya Red Hotel.!Thank you for the time taken to share your feedback with us and many thanks for the recommendation given.We are delighted to read that you were satisfied with your time at our hotel and that we were able to cater to all your needs to ensure you had a comfortable stay.It is truly encouraging for me and my team to receive such positive feedback from our valued guest and look forward to welcoming you back to our hotel for another memorable stay.Best Regards,Front Office Manager
Great, clean ,great staff ,we shall be back , food fantastic, thank you to make my stay fantastic .
serge
Stayed 1 night in Aug 2022
Response from FOM on 16 Oct 2022
Dear Guest,Greetings from Araliya Red..!Thank you very much for the review following your recent stay at Araliya Red Hotel. We are glad that you had an enjoyable experience with us. Also, we will pass your compliments on to our team members.Hope to welcome you again in near future at Araliya Red Hotel.Thank you.
+ Very clean and comfortable new hotel. Best stay in Nuwaraeliya.
- Need to improve room service. I called reception many times. No one willing to do the room service properly. They didn't even bring water bottles after so many requests.