On the beach, sun-loungers, beach towels, windsurfing

Reviews of Riu Jalisco - All Inclusive

3.5 out of 5
Riu Jalisco - All Inclusive
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY

Reviews

7.6

Good

Rating 10 - Excellent. 427 out of 1161 reviews" "
Rating 8 - Good. 346 out of 1161 reviews" "
Rating 6 - Okay. 193 out of 1161 reviews" "
Rating 4 - Poor. 112 out of 1161 reviews" "
Rating 2 - Terrible. 83 out of 1161 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a blast! We can’t wait to be back next year. Staff was amazing, food was great and the dos X amber on tap was cold and refreshing. See you next year RIU and every year after that!
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Fabian,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Rosalba

Travelled with family
Liked: Cleanliness, staff & service
I loved the Friday party but didn’t like how there was no pool service for drinks nor any area to get snacks also many smokers around
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Rosalba,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.Please have no doubt, as we will follow up on your comments and address them with the relevant departments.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

MArina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here. Would definitely come back!
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Andrea,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Gina Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Food options were plentiful.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Gina Veronica,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

4/10 Poor

Molly

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately this was the worst all-inclusive I’ve been to. The dining options had limited hours, at times during the day there was NOTHING available. No food allowed on the beach or pool areas, as well as no servers. Breakfast was not available until 7:00am, no coffee or tea even available - which are typically in the lobby. The food was essentially the same at all the restaurants, even though they had different themes. My friend chose this place due to the vegan/vegetarian options - THAT WERE NONEXISTENT. Not many of the employees (other than the front desk) spoke English, so basic communication was difficult - and ignored. One employee (Nuria) seemed to enjoy being caddy to guests. I spoke to the desk immediately about her rude behavior - which was also completely ignored. For so many reasons I would never stay there again. Very disappointing for a RIU Property.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 6 May 2024
Dear Molly,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Nevertheless, we have already informed the management of your discomfort.We would like to highlight that our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. If guests have difficulty making themselves understood, they always have the option to talk to our management team, who will be delighted to attend their needs.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 6 nights in Apr 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 6 May 2024
Dear Ievgen,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Ievgen!Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Rex Jerome Best

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is generally in good shape and the staff was very nice and cheery. Food options were good and you could ask for "top shelf" drinks instead of the well drinks. It is a bit of a walk to get to the beach and pool areas but it is a nice walk. It is geared to a younger crowd that likes to party. I stayed here for 8 days while working in the area and would stay again. Some maintenance is needed. My sliding door to my balcony would not open correctly and I would have to lift it off the rails to get it to open. In room drink service is performed every two days but I had to run my service person down a couple of times to get water and drinks resupplied.
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Rex Jerome Best,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.However, please rest assured that your words will be taken into account as we understand that there is always room for improvement.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

ALICIA PORTUGAL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. The food was very good. The property is like it shows on the pictures very nice and private area. The only thing I didn’t like is that if you’re not American looking, you do get a little bit of discrimination from the workers.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear ALICIA PORTUGAL,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.It is very important to us that all our guests feel welcome in our resort and are treated equally regardless of their country of origin, age or religion. We are sorry to hear that you have left our resort thinking otherwise.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

8/10 Good

Sandra

Travelled with family
Liked: Amenities
El lobby necesita una remodelacion
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Apreciada Sandra,Recibimos con gran satisfacción su valoración favorable, la cual indica que su paso por nuestro hotel fue disfrutable y memorable. Nos encantaría darle la bienvenida de nuevo y esforzarnos por ofrecerle una experiencia aún más gratificante. ¡Esperamos verle pronto!Cordialmente, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Eduardo Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antonio ,Ernesto was my favorite people of all times wonderful customer service
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Eduardo Miguel, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Jalisco.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Laura Liset

Liked: Cleanliness
Stayed 5 nights in Apr 2024

8/10 Good

Emile Adrien, Tustin

Liked: Amenities, property conditions & facilities
Nothing to complain 👍❤️
Stayed 9 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Emile Adrien,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Kyle, Corona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the amenities.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 24 Apr 2024
Dear Kyle,We thank you very much for leaving your comment after your stay at our hotel and for your brilliant review.It was very nice to welcome you and we would love to do it again.Wishing you a fantastic day, Kyle.Caring Greetings,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Riu is our favorite Hotels
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Miguel,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 22 Apr 2024
Dear Roberto,We are thrilled to know you enjoyed your stay.Thank you very much for being our guest.Have a beautiful day, Roberto!Wishing to see you again very soon.Caring Regards,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Melinda Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Moise

Travelled with family and small children
Liked: Amenities
t comfortable. The food from the restaurants are good but not great however the main buffet has so much variety and really good tasting foods
Stayed 9 nights in Apr 2024
Response from Online Reputation Manager on 22 Apr 2024
Dear Moise,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu JaliscoOnline Reputation Manager

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the shows they have, good food very friendly staff.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 19 Apr 2024
Dear Araceli,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon, Araceli.Kindest wishes!Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Robyn

Stayed 5 nights in Apr 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Riu Jalisco was amazing. Very attentive and friendly. This resort is extremely family friendly and my kids really enjoyed it. The rooms aren’t great but they aren’t bad either and are on the smaller side. I would definitely go back.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Diana,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Hung Ming, IRVINE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and quiet
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Hung Ming,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu JaliscoOnline Reputation Manager

4/10 Poor

Haydee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 9 Apr 2024
Dear Haydee,It is very rewarding to read your positive comments, since our staff do their best to make our guests’ stay as pleasant as possible.However, we will forward your ratings for further acknowledgement.Hoping to welcome you again.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Natividad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Ester, San Pedro

Travelled with family
Liked: Cleanliness, amenities
Overall, our stay was average. Good parts about the hotel - Appearance and location , the pool is great for families and they offer a variety of restaurants. Bad parts about the hotel - The hallways are noisy at night and when people come late after a night of celebrating, when they slam the door you can hear it 5 rooms away! My 10 yrs. old Daughter had a bad experience with eating salmon and got a bone stuck in her throat. When we notified the waiter (Salvador) he stated, "What's wrong, doesn't she know how to eat?" - Not good customer service!! Lack of empathy on his part. We had to contact the hotel doctor for assistance. Having already stayed at the RIU - Las Americas & Riu Cancun & Riu Republica - this resort is lacking by comparison. We enjoyed our stay but were not completely satisfied.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 8 Apr 2024
Dear Ester,Thank you for taking the time to leave us a review.Since our number one priority is providing excellent services and as we make every effort to meet our guests’ expectations, we truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Matilde Beatriz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants at the facility provided a variety of delicious food selections. Teenager friendly
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 8 Apr 2024
Dear Matilde Beatriz,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Jalisco. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Kami

Stayed 7 nights in Mar 2024

6/10 Okay

Silvia

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room had no privacy the bathroom And the room were connected , the small fridge was frozen and it was leaking , it made the bathroom sleepery .
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Silvia,Thank you for your comment.We would have liked you to leave our facilities completely satisfied.Please know that we would have been very happy to assist you at the time of your stay, with the maintenance department, always ready to collaborate with the well-being of our guests.Please know that we write down your problems and we will discuss them with the relevant departments to continue improving every day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation! Great resort!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Jared,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Clee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach area with enough chairs, they worked hard all day long on cleaning guest areas, liked the reservation system for the restaurants, love the ocean in Nuevo Vallarta.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Clee,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are tremendously friendly and helpful. The resort was very fun with many activities for many ages. We were pleased there was so much to do and the food was great. The beach is wonderful and the area around the resort seemed very safe. We will be strongly considering a return!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Jason,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great my only complaint would be we were only able to get towels one time every other time they were out of towels . otherwise staff was great clean rooms
Stayed 4 nights in Mar 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 25 Mar 2024
Dear Brenda,We cannot thank you enough for you great feedback.We will pass on your kind words to our lovely team!Nonetheles, your comment will be shared with the management.Wishing you come back soon.Kindest Regards,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Jacqueline, St George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was fun
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Jacqueline,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food in the buffet was excellent. Chefs took pride in their cooking and preparation. Lots of choices and variety. Vegetables were fresh, lots of them, and cooked well. We enjoyed the small appetizers at dinner. Staff were always cleaning. Washrooms at the beach were kept very clean. Excellent beach access for long beach walks
Stayed 10 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Leslie,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a week stay at this property. I was very pleased with most things. I felt the staff was wonderful and very accommodating. The rooms, restaurants, pool area, and common areas were all very clean! The food was actually quite good, the mushroom ravioli was some of the best I've ever had. We reserved a family room, it was the size of a standard hotel room. This was fine, it was just my 18 year old son and myself. The issue is design, there is no privacy. There is no door between sleeping area and shower. If either of us wanted to shower or change, the other person left the room. The other issue, which may not be an issue for early risers is the continuous slamming metal doors starting at 7:30 am. Not sure if it's housecleaning trying to wake everyone up or if guests are intentionally slamming doors. It's not like a typical hotel with wooden doors, these are metal that slam loud and echo throughout room. Others around the pool were talking about this also. Makes it a challenge to stay out and enjoy the late night activities at the resort when you know there is zero percent chance you can sleep in past 7:30.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Tracy,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.Please be assured that your comments are noted and will be addressed with the relevant departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Deisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Isaac Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and great shows
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Samuel,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Abbigale

Stayed 5 nights in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Food was good. Drinks good. Beach was great and walkable both directions. Beautiful view in both directions. Staff was friendly and worked hard to make everyone’s vacation special. Tony at the theater bar was great!! Will miss this place so much! Would definitely recommend this resort to my friends and family.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 11 Mar 2024
Dear Carol,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, staff & service
The resort is a nice property and is laid out well. The food made us both sick. Breakfast by far was the best meal, lunch was the worst. The Italian and Asian restaurants were better than the general buffet. We didn’t try the steakhouse bc we heard it was more difficult to get into. Upon arrival, the toilet wouldn’t flush and the sink wouldn’t drain, the safe was also not working. All was repaired after a call to the front desk except the sink. The service was adequate but not spectacular.
Stayed 6 nights in Mar 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 11 Mar 2024
Dear Craig,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Malinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Location was further out than we had stayed before. So be prepared for a 20-30 min drive if you plan to go to Puerto Vallarta or the Marina area. Property has a lot of palm trees which were pretty but also obstructed the view of the ocean from pool areas. We were able to see whales jumping out in front of property from the beach which was pretty neat. Rooms were pretty basic, a tad dated. King rooms are weird set up of two twin beds. So if you like to cuddle with your significant other it can be challenging to not end up in crack between beds. Rooms were cleaned daily. Staff were friendly and helpful. Lobby bar at times had 1 bartender causing there to be a line. First all inclusive that you wait in line for your drinks and aren’t waited on. I didn’t really mind but good information to share. Food was disappointing. Restaurants all served similar items. Everyone in our party had upset tummies at some point of our trip if not multiple times. We left for several meals and those meals were the highlight of trip as far as food. Entertainment in evenings was enjoyable. Although I’m not sure the disco tech was open any of the nights we were there. Overall I guess you get what you pay for. This was an affordable option and maybe why property did really standout in many areas.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 7 Mar 2024
Dear Malinda,Thank you very much for staying at our hotel and for providing your honest feedback.It is concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. We remain with warm regards, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place! Food delicious
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar 2024
Dear Jaime,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Larry James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Karen Kay, Hugo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was excellent in all and every position. Very clean in rooms , by pool, grounds and restaurants. Our Air conditioning did not work well and completely quit working our last night. Showers were mostly Luke warm.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Jalisco Online Reputation Manager on 6 Mar 2024
Dear Karen Kay,We cannot thank you enough for your feedback.We feel very lucky, since from all the hotels there are you chose us and you had a nice stay.Thank you very much for being our guest. Your comments will be forwarded for improvements.Hoping you visit us again.Loving wishes,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Susan Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024