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Reviews of Residence Inn by Marriott Boston Norwood

3 out of 5
Residence Inn by Marriott Boston Norwood
275 Norwood Park S, Norwood, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 701 reviews" "
Rating 8 - Good. 190 out of 701 reviews" "
Rating 6 - Okay. 65 out of 701 reviews" "
Rating 4 - Poor. 46 out of 701 reviews" "
Rating 2 - Terrible. 36 out of 701 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Geatanina

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The fireplace in my room was damaged and I felt unsafe using it. which is one reason I rented that room. My door did not lock correctly and when I tried to open it the next morning, I was stuck in the room for about 5 mins till I could get it open. The railing in the elevator was damaged, and the rugs were dirty
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for a family with small child
Stayed 2 nights in Feb 2024

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service
The service of the staff was great, the breakfast choices were better than expected, bed linens were very nice, but the rooms are old and mostly outdated, the mattress seemed old, the couch and chair were old and uncomfortable, were talking decades old in a hotel that is unacceptable. The rooms were clean but my daughter was bothered by rust stains in the bathroom shower and behind the commode, the shower curtain hung down into the bathtub which was gross. The room suite format was the only thing that kept us there, will not go back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Glendys

Stayed 3 nights in Jan 2024

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute. Lovely layout. Several separated spaces to study, eat, sleep etc. Windows open, fresh air is great. Great modern shower. Great breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although, we were pleased with the hotel's location, as well as the complementary breakfast, we noticed that the rugs were dirty and the rug inside the elevator needs to be replaced. Also, most of the times, during the day but most concerning at night, the hotel recepcionist was away from the front desk. Only once when we got late at the hotel, we had to use the hotel key card to get inside the hotel.
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient for my purposes. Next time I stay there I will be requesting a room not located on the first floor as it was very noisy.
Stayed 2 nights in Dec 2023

8/10 Good

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023

2/10 Terrible

Elana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice room. Front desk people, and I talked to several, were really nice and very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine, Los Ranchos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Deirdre

There was no blow dryer in the the room. The coffee maker didn’t work. Breakfast buffet great. The hallways and elevator were filthy. This was a subpar experience and not what I’m accustomed to from Marriott. Very disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected!
Stayed 2 nights in Oct 2023

2/10 Terrible

Darnell

Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Stayed 1 night in Aug 2023

8/10 Good

Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were more than I’ve previously encountered on another Residence Inn location I’ve stayed so that was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

alicia, libertyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay for long term stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I ever been in my life
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Stayed 2 nights in Sep 2023

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean accommodations
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023

8/10 Good

Andrew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I went there with my wife and three kids for the evening. We went to watch the Dolphins Vs Patriots game. Happy to see the Dolphins win. We had a great stay at the hotel staff was helpful and friendly
Stayed 1 night in Sep 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room- spacious and comfortable Great shower Great bed Good TV Great kitchen area Convenient to the situation I was visiting for
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with sofa and kitchenette.
Stayed 3 nights in Aug 2023

10/10 Excellent

hye jeong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary nice to clean
Stayed 1 night in Aug 2023

10/10 Excellent

Dean

Stayed 1 night in Aug 2023

10/10 Excellent

shawn

Travelled with family
Liked: Amenities
Great spot!
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Linda and William

Travelled with family
It was just average. I've stayed at other Residence Inns, this one seemed a little tired. Mattress soft, furniture worn.
Stayed 1 night in Aug 2023

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front staff especially Shiela
Stayed 5 nights in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
LOVED IT….GREAT STAFF
One of the most important things in a hotel is the staff. The Residence Inn in Norwood rates 5 stars for that. Every single person I encountered there was amazing. Friendly, helpful and cheerful. It made our stay so fantastic! From the moment we walked in the door at check-in when Sonya was so welcoming and friendly, to the “breakfast guy” Henry to all the others…thank you. The room, though in need of the soon to happen renovation, was pleasant enough. Clean and perfect for our needs. They have a small gym. Very serviceable…treadmill, weights..The breakfast was fine. Scrambled eggs, sausage, and a great waffle making machine. All in all a great stay. We’ll be back.
Stayed 6 nights in Jul 2023

10/10 Excellent

John

Stayed 2 nights in Jul 2023

2/10 Terrible

timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Everything was disgustingly dirty in our room. We called three days before our arrival to ask for an extra clean due to allergies. I thing was cleaned at all! Beer cap on floor, dirty, carpet, bathtub rusted out and filthy, tile floors nasty, food all over kitchen appliances and a used water bottle on the counter! WORST place ever!
Stayed 1 night in Jul 2023

2/10 Terrible

Edward

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price of the rooms it was awful. Pool and hot tub were not working, was just handed a room key was never told what direction or floor we were on, the room was not cleaned there were what looked like blood stains on the curtains asked manger for new ones was told there were none in premises went to use the pull out sofa no mattress, ask twice for one when one finally arrived someone dragged a nasty stained up one to us , couch had puke on the arm of it, manager pushed us off so we put a call and complaint into corporate.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, well appointed room. Friendly & solicitous staff. Will definitely stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean, the staff were friendly, tha breakfast offerings were very tasty. We liked your commitment to healthy food.
Stayed 4 nights in Jun 2023
Response from Dan C on 13 Jun 2023
Thank you for sharing your experience with us. I am glad you enjoyed your stay.

6/10 Okay

Marta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room carpets were dirty.
Stayed 4 nights in May 2023
Response from Dan C on 13 Jun 2023
Thank you for taking the time to share your experience with us. I apologize that you had an issue during your stay. We are working with the team to correct the issue.Thank You

10/10 Excellent

Samantha

Stayed 1 night in May 2023
Response from Dan C on 13 Jun 2023
Thank you for sharing your experience with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom sink drained very slowly.
Stayed 4 nights in Apr 2023
Response from Dan C on 4 May 2023
Thank you for staying with us. We appreciate the comments. I apologize that you had an issue with the sink drain.

8/10 Good

Nina

Stayed 1 night in Apr 2023
Response from Dan C on 13 Jun 2023
We appreciate you letting us know how we did.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Very friendly professional helpful staff. Spacious comfortable rooms with great furnishings, full kitchen and lots of outlets.
Stayed 2 nights in Mar 2023
Response from Dan C on 4 May 2023
We appreciate your comments. Thank you for sharing your experience.

2/10 Terrible

Rachel

Stayed 2 nights in Feb 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2022
Response from Badreddine on 13 Feb 2023
We're So grateful that you took the time to share your feedback with us. our team will be happy to hear that their hard work has paid off. We look forward to your next visit.Badreddine KhoumaniGeneral Manager

4/10 Poor

Les

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not clean especially bathroom tub
Stayed 2 nights in Feb 2023
Response from Badreddine on 11 Feb 2023
Thank you for taking the time to let us know about your experience. We are very sorry to hear that you have had such a negative experience with the cleanliness of one of rooms.Our team is dedicated to providing excellent guest service, and we strive for 100% satisfaction. We would like the opportunity to rectify this situation and help make it right for you. Please feel free to contact us so we can discuss your concern in more detail. Sincerely.Badreddine KhoumaniGeneral Manager

4/10 Poor

Cathy

Business traveller
Liked: Staff & service
Disliked: Amenities
The location was relatively easy to find. I arrived arounf 6:30 pm, while there were restaurants in the area, you have to go past the hotel to find. It is a divided road so you have to find a traffic light and an area to turn around and then comr back a fair distance in the opposite direction and turn around again, if you head out for food. The front desk did offer delivery options. At 11:30 pm, the fire alarm went off due to someone cooking. We stood outside in 18 degree temperatures in our pjs. At 4:30 am the trash truck came and was banging around the dumpsters outside my window. The final mishap was when the wind blew the window next to the bed in and it came crashing down.
Stayed 1 night in Feb 2023
Response from Badreddine on 11 Feb 2023
Thank you for bringing this to our attention. I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We would love the opportunity to speak with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out to us here at the Residence Inn Norwood. We’re committed to providing excellent guest service and are looking forward to speaking with you. Sincerely.Badreddine KhoumaniGeneral Manager