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Reviews of Hampton Inn Norwich

2.5 out of 5
Hampton Inn Norwich
154 Salem Turnpike, Norwich, CT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

indira

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and only 7min to Mohegan Sun. Breakfast was great.
Stayed 1 night in May 2024
Response from Diane on 28 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Maria

Business traveller, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
I was able to take my fur babies with me!!
Stayed 1 night in May 2024
Response from Diane on 28 May 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Erica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diane on 28 May 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Ann Michelle

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed on this property last month for an overnight stay. Upon arrival to our room, as i was unpacking & hanging our clothes in the closet, i saw an aluminum tray on the shelf above. I took it and was appalled at what was inside. It was molded bread rolls!!! It must have been there for weeks! I called the desk & showed it & the person on duty took a picture & said he will report it to the manager in the morning. He offered to change our room but since its just overnight & we are tired, we stayed. I just did not use the closet I am a Hilton Honors member & i use their properties whenever we go out of town. But this is unacceptable. They are supposed to double check that the room is clean before their guests arrive. When we checked out, i spoke with the Assistant Manager on duty just to make sure she was informed about. She said it was unacceptable & took a picture on my phone, too. She said she will reach out to the owners & that i will hear from her in the next few days. I haven’t heard from her since.

10/10 Excellent

Maria

Travelled with group
It’s a very clean cozy hotel! The room we had was just a one bed and it was spacious and colorful and not gloomy like most hotels. It’s very inviting and would definitely recommend!
Stayed 1 night in May 2024
Response from Diane on 28 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. It’s close to a lot of local attractions. You will need to drive there however. It is not walkable from this location. If you’re there to go to one of the casinos it’s only maybe a five or 10 minute drive. This hotel was very clean and the staff was really nice. The room is very spacious. And I like that we had a microwave and refrigerator. Despite being next to the highway, it was very quiet. I would definitely stay here again.
Stayed 1 night in May 2024
Response from Diane on 13 May 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diane on 13 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was quite nice. The man who checked us in was wonderful!
Stayed 1 night in May 2024
Response from Diane on 7 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely experience, will stay again!
Stayed 1 night in Mar 2024
Response from Diane on 7 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
It was a lovely stay
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Gonzalez,

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Quiet and clean. Breakfast is okay. That really good thing hotel is pet friendly.
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very welcoming
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Robert, Middlebury

Stayed 1 night in Apr 2024
Response from Diane on 7 May 2024
Thank you for staying with us we appreciate your feedback.

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 min from Mohegan…easy drive. Located next to a cemetery and right off highway.
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Sam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought our dog; the hotel is very accommodating- they even give you a sheet with dog friendly spots in the area, pet stores and nearest emergency vet. Staff is very nice. Was clean and comfortable- only 4 stars though- the usb plugs didn't work on the nightstand.
Stayed 1 night in Apr 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mollie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, breakfast was good and staff were very friendly. The lounge option was a nice surprise.
Stayed 1 night in Apr 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Saville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, only 7 min from Mohegan.
Stayed 1 night in Feb 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Soriya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the highway. Easy to find. Staffs were amazing!
Stayed 1 night in Mar 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Near casino, Super clean and beatiful room i would stay again
Stayed 1 night in Mar 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Mar 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

JoAnn

Stayed 1 night in Mar 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Felysha

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Diane on 26 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Deborah, Naugatuck

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t really happy having the cemetery right next-door and our room faced the highway, which was very different. We got there for early check-in and I was disappointed that they didn’t have an area to hold your bags for when we could check into our room.
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - pool and hot tub very nice option to relax
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Rima Strassman

Liked: Cleanliness, staff & service, property conditions & facilities
We chose this property for its proximity to Mohegan Sun and a concert we were attending. We were pleasantly surprised to have a free shuttle to and from the casino/arena.
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a few minutes by car to Mohegan Sun Casino& Arena. Although we didn't use it, the hotel offers a shuttle bus to the casino. Very polite staff.
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool and breakfast!
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback,

10/10 Excellent

Jackie

Stayed 1 night in Mar 2024
Response from Diane on 30 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

SHALIMAR

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located hotel, we especially enjoyed the pool and Jacuzzi. Nice spacious rooms and clean environment.
Stayed 1 night in Mar 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Samuel

Travelled with partner
For the price, this hotel was just average.
Stayed 1 night in Mar 2024
Response from Diane on 14 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
It was more than what I expected , Ill deff go back to this place, same room I go up there frequently to Mohegan Sun so it helps to know where I will be staying the pool and jacuzzi was clean and really nice treat our section was very quiet and breakfast in the morning was great also thank you
Stayed 3 nights in Mar 2024
Response from Diane on 14 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Summer

Stayed 2 nights in Mar 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Diane on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Diane on 5 Mar 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Teianna

Stayed 2 nights in Dec 2023
Response from Diane on 4 Mar 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I was expecting much, just an affordable option to mohegans ridiculous room rates and this short stay was alpt nicer than i expected. Will definitely continue to use this place over mohegans rooms as long as the rates stay low.
Stayed 1 night in Feb 2024
Response from Diane on 4 Mar 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, pretty new looking and very clean. The room was large with a small sofa and desk chair as well as microwave and mini fridge. All very new looking. The shower was walk in and had pump bottles for shampoo, conditioner and body wash which I love instead of the tiny bottles. Nice pantry area by the front desk and lounge, your regular continental breakfast with a few hot items like waffle maker and mini omelettes. My only complaints with the property was the bed mattress in the room (King bed) and the hot tub. The bed was awfully firm and felt very cheap. It was so uncomfortable we thought about leaving the night before we checked out. The hot tub was nice the second evening but the first evening it was only at 90 degrees F which is not a hot tub temp. The front desk guy checked it and turned it up but it was not as nice as it was the second evening. The room looked right at the highway which didn’t bother us at all and was convenient, but the building is very close to rt 395.
Stayed 2 nights in Feb 2024
Response from Diane on 4 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Orlando, Danbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diane on 4 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diane on 4 Mar 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Frank

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Kristy

Stayed 1 night in Feb 2024
Response from Diane on 25 Mar 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

avari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff had excellent sense of humor. Free shuttle to Mohegan was nice along with free breakfast the next morning. Room was large and clean, no issues
Stayed 1 night in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

BobbieJo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay!
The entire location was super clean. All staff were very friendly. Breakfast was not very good but I have had worse. The only complaint on the bedroom is that we stayed 2 nights with 2 confirmed people but only had 3 towels.
Stayed 2 nights in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 1 night in Feb 2024
Response from Diane on 27 Feb 2024
Thank you for staying with us, we appreciate your feedback.