Dear Dennis R, Thank you for sharing your recent experience. We're sorry for any inconvenience you encountered during your visit. Your feedback regarding the room amenities and maintenance issues is valuable, and we'll ensure they are addressed appropriately. We appreciate your understanding and hope for the opportunity to host you again in the future for an improved stay.Sincerely,Hotel Management

Thank you so much for your response. Hope to be able to provide you with a great experience with us in the future.

Dear Russell, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that your room was not available and that you encountered cleanliness issues. Please rest assured that we take your feedback seriously and are actively addressing these concerns with our team to ensure they are not repeated. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Ellen, Thank you for your continued loyalty and for choosing Extended Stay America. We are thrilled that you consistently find our accommodations clean and our staff friendly and helpful. Your recommendation means a lot to us, and we're delighted to provide excellent value for your money. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management

Dear Angelica, Thank you so much for this honest review. We are glad that you were pleased with our affordable prices and spacious and comfortable rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management

Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ellen, Thank you for your kind words about Extended Stay America! We are delighted that our staff has provided exceptional service and that you find our rooms clean and comfortable. Creating a welcoming and homely atmosphere for our guests is our goal. We appreciate your positive feedback and look forward to providing you with another pleasant stay in the future.Sincerely,Hforel Management

Dear Catharine, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Ellen, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with the team to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to Chantilly.Sincerely,Hotel Management

Dear Suhanthan, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location close to the airport; we are fortunate to have so many choices for shopping and dining nearby! It was our pleasure to host your visit, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely,Hotel Management

Dear Muhammad, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Cameron, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Terra, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We assure you that the safety and well-being of our guests are our top priority. Rest assured that we take your concerns seriously and will promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We hope to provide the flawless hospitality you deserve and know from us.Sincerely,Hotel Management

Dear Bradley, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, We are truly sorry to learn about the challenges you faced during your stay, from the lack of illumination upon arrival to issues with the room keys and cleanliness concerns. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Elbert, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you encountered with the initial room and water pressure. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. Regarding parking, we'll explore ways to improve visibility. We hope to welcome you again for a more enjoyable stay.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us and taking the time to write a review. We are glad your overall experience was pleasant; however, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Chantilly.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management