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Reviews of Fairfield Inn & Suites Dulles Airport Chantilly

2.5 out of 5
Fairfield Inn & Suites Dulles Airport Chantilly
3960 Corsair Ct, Chantilly, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The hotel was about 10 minutes from King Spa which was our reason for the trip. The staff was extremely polite and the breakfast was good.
Stayed 2 nights in Apr 2024

6/10 Okay

Rosser

Travelled with partner
Disliked: Staff & service
Well located near Dulles IAP and main thoroughfares in Fairfax, Loudon, and Prince William Counties. Lots of restaurants and other commercial entities nearby. But this also made for a lot of noise from airliners. People working front desk were terrible. Took forever to check us in, even though manned by 2 people. Then after we got into our room, they assigned another couple to our room and they (unintentionally) walked in on us. Very un-responsive, otherwise. The Fitness room was fairly well equipped but missing towels on all but one day of our 6 day stay. Included a nice water fountain and cup/bottle filler, but no cups. Room was well appointed but HVAC unit was difficult to control and room was either too hot or too cold. Other staff members such as lady working the breakfast bar and shuttle driver were nice.
Stayed 6 nights in Apr 2024

10/10 Excellent

Balaji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Mar 2024
Response from Lizzet on 1 Apr 2024
Thank you for sharing your experience. We look forward to stay with us in a future trip!

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and very clean
Stayed 2 nights in Mar 2024
Response from Lizzet on 29 Mar 2024
Thank you for sharing your great experience in our hotel. We look forward to seeing you in your future trip.

10/10 Excellent

Christopher, Rego Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, that is all.😊
Stayed 1 night in Mar 2024
Response from Lizzet on 27 Mar 2024
Thank you for sharing your great experience in our hotel. We look forward to seeing you in the future.

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, amenities
Needed to let them know to clean my room, the housekeeping in hotels do that everyday, thins one no.. a little dirty but it was okay..
Stayed 3 nights in Feb 2024
Response from Lizzet on 21 Mar 2024
Thank you for sharing your feedback we will share your concern with our housekeeping department and leaders.

2/10 Terrible

Robert

They would not accept my cancellation.
Stayed 1 night in Feb 2024
Response from Lizzet on 14 Feb 2024
Thank you for sharing your experience!

10/10 Excellent

Ivannia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, excellet service!
Stayed 9 nights in Jan 2024
Response from Lizzet on 25 Jan 2024
Thank you for taking your time to give us your feedback. We look forward to seeing you in your next trip to our hotel.

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Uma

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Jan 2024
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was pleasant stay and very happy with everything! We used airport shuttle which was very easy to arrange and super smooth. Breakfast service also nice and reasonable but wonderful selection we had a great time!
Stayed 1 night in Dec 2023
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

4/10 Poor

Michael

Business traveller
Disliked: Staff & service
Not a good stay
Toilet needs attention - won't flush completely and burps. TV will not turn off unless you get out of bed and reach up behind the label in the front and find a little switch to turn it off. Housekeeping came in, replaced towels, coffee and straightened up everything but the bed - left it unmade. Requested at the front desk to have it addressed the next day - came back to room and no one had attended to it. Front desk said that it would be done a third time - it was. Only problem is one of our personnel pillows (small and black, nothing like a hotel pillow) was missing!! Tracked it down the next morning with the help of the employee in the breakfast room.
Stayed 5 nights in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

6/10 Okay

Jason

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Failure to disclosure and poor lighting outside
Would have been nice to have known about hotel construction being done before booking ot atleast let the price be reduced alittle during this time. Another concern was safety in the parking lot. There was plenty of light poles around the parking lot but none of them was ever on so we had to walk from vehicle to inside always in the dark in a area we knew litttle about. I felt they could have had atleast some lights on for safety and piece of mind for guest.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lizzet on 25 Jan 2024
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Mohammad

Travelled with family
Liked: Amenities
Very clean and friendly staff
Stayed 1 night in Nov 2023
Response from Lizzet on 4 Dec 2023
Thank you for sharing your experience, we look forward to seeing you again in the near future.

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lizzet on 1 Dec 2023
Thank you for staying with us, we look forward to seeing you again.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel was good. Staff not so much
Housekeeping was suppose to come every other day. Didn’t happen. We had to go get towels and coffee packets. Toilet didn’t flush correctly.
Stayed 4 nights in Nov 2023
Response from Lizzet on 1 Dec 2023
Thank you for sharing your experience we are sharing your feedback to our entire staff and leaders to ensure that won't happen again.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Washington Dulles Aurport.
Stayed 1 night in Nov 2023
Response from Lizzet on 1 Dec 2023
Thank you for choosing us as your host hotel, we look forward to seeing you again.

10/10 Excellent

Puja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service & clean spacious room. No issues during the stay.
Stayed 1 night in Oct 2023
Response from Lizzet on 1 Nov 2023
Thank you for staying with us, we will share your great experience to our entire staff and leaders. We look forward to seeing you in the future.

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lizzet on 30 Oct 2023
Thank you for taken the time and sharing your great experience in our hotel. We look forward to seeing your next visit in our area.

2/10 Terrible

Michelle

Stayed 1 night in Oct 2023
Response from Lizzet on 1 Dec 2023
Thank you for choosing our hotel, we look forward to seeing you again.

10/10 Excellent

DIVYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Should improve Parking
Great stay. Staff is good too. Hotel has to figure out how to get a bigger parking lot. Street parking doesn’t count as hotel parking.
Stayed 1 night in Oct 2023
Response from Lizzet on 24 Oct 2023
Thank you for sharing your experience we do share your thoughts and concerns to our entire team and leaders. We look forward to seeing you in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lizzet on 23 Oct 2023
Thank you for sharing your experience, we look forward to seeing you in the future reservation.

10/10 Excellent

WEI

Stayed 1 night in Oct 2023
Response from Lizzet on 1 Dec 2023
Thank you for choosing us as your host hotel. We look forward to seeing you again.

10/10 Excellent

Ganesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and comfortable stay
Stayed 1 night in Oct 2023
Response from Lizzet on 23 Oct 2023
Thank you for sharing your great experience in our hotel, we look forward to seeing you in your future reservation.

10/10 Excellent

FRANCOIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hôtel !
Stayed 2 nights in Oct 2023
Response from Lizzet on 16 Oct 2023
Thank you for sharing your great experience, we look forward to seeing you in the future trip.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night stay late PM arrival
Hotel & room were clean and great bed to sleep as a couple on King bed. Bfast was fully stocked and great. Shuttle quits at 11pm so Flt arrivals after this would be taxi or ride apps. Uber is quick while Lyft had waits in excess of 15 mins.
Stayed 1 night in Oct 2023
Response from Lizzet on 16 Oct 2023
Thank you for sharing your experience in our hotel, we look forward to seeing you in your future trip.

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities, room comfort
Great location...older hotel.
Older hotel. Minimum water pressure at sink, although shower did work. Cleanliness was fine until on day 3 the cleaning caused the toilet to smell like urine. Thermostat did work well, unusual for an older hotel.
Stayed 4 nights in Oct 2023
Response from Lizzet on 30 Oct 2023
Thank you for taken the time to share your experience in our hotel. We will share your feedback to our entire staff and leaders. We look forward to seeing you in the near future.

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like staying at a B&B
It’s a couple weeks since we stayed at the Fairfield Inn Chantilly 7/24 to 7/25/23, but I have to post this review. Our stay was wonderful! It was the staff that made this hotel stand out. Felt like staying at a family run B&B. We arrived late on 7/24 with 3 kids and 5 bags plus baby seats and everything. Instead of having to wait for a shuttle bus, as soon as I called the hotel the friendly gentleman at the front desk called a Lyft for us. Unfortunately the big suv was too small for us (Nissan Armada with captain chairs and not enough trunk space) so we called again. The gentleman called another, bigger group Lyft, but instead of a Suburban or something big a Tahoe came out, too small again. I called again feeling bad, but the gentleman was super understanding and simply called two large Lyft for us. The next morning we needed to go to the car rentals at the airport, Two ladies were at the front desk, talking to us and our kids in the nicest way. Lyzzet (as far as we remember the name) tried to call a Lyft for me (the plan was for me to pick up a rental and then pick up my family). Unfortunately the system to orders a Lyft car, was down. Lyzzet apologized many times and after trying for 15 minute said, if everything fails, I will drive you personally. A couple minutes later, she was able to have another hotel employee drop me off at the airport. The young lady was super friendly too, we talked about family and kids. She made sure to drop me off right at the rental office!!
Stayed 1 night in Jul 2023
Response from Lizzet on 12 Oct 2023
Thank you for taken the time to express a such great experience, we look forward to seeing you again. It is our pleasure to provide you our services. We share your post to our entire staff and leaders.

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean establishment and very friendly staff
Stayed 1 night in Sep 2023
Response from Lizzet on 12 Oct 2023
Thank you for sharing a great experiences in our hotel, we look forward to continue seeing you on the next future reservation.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff.
Stayed 1 night in Sep 2023
Response from Lizzet on 2 Oct 2023
Thank you for taken the time to share your feedback, we look forward to seeing you and your future reservation.

8/10 Good

Tarun Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Lizzet on 2 Oct 2023
Thank yo for sharing your experience in our hotel. We look forward to seeing you in the near future.

8/10 Good

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lizzet on 2 Oct 2023
Thank you for taken your time to share your experience in our hotel, we look forward to seeing your future reservation.

10/10 Excellent

MArk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lizzet on 2 Oct 2023
Thank you for sharing your experience in our hotel. We look forward to seeing you in the near future.

8/10 Good

Carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed the waffle machine at breakfast
Stayed 1 night in Sep 2023
Response from Lizzet on 2 Oct 2023
Thank you for sharing your experience in our hotel. We look forward to seeing you in the near future.

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and helpful. We weren't able to check in until about 11:30 pm as we had attended a James Taylor concert. There was someone at the desk and very helpful despite the time.
Stayed 1 night in Sep 2023
Response from Lizzet on 18 Sept 2023
Thank you for taken your time to share your great experience in our hotel. We are sharing to our feedback to our entire staff and leaders. We look forward to seeing you in the near future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was pre chilled prior to arrival. Thats' a big plus on these hot Virginia days. Spacious room. Great water pressure in shower.
Stayed 1 night in Aug 2023
Response from Lizzet on 31 Aug 2023
Thank you for your feedback we will share your great experience in our hotel. We look forward to seeing you in the future trip.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Lizzet on 16 Aug 2023
Thank you for sharing you experience in our hotel, we look forward to seeing you in your future trip.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great workers!
Stayed 4 nights in Aug 2023
Response from Lizzet on 16 Aug 2023
Thank you for sharing your experience in our hotel, we look forward to seeing you in your future trip.

10/10 Excellent

Gillian

Stayed 5 nights in Aug 2023
Response from Lizzet on 18 Sept 2023
Thank you for taken the time and sharing your experience. We look forward to seeing you in the near future.

10/10 Excellent

Terah

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Lizzet on 16 Aug 2023
Thank you for staying with us, we look forward to seeing you in your future trip.

8/10 Good

Justine, Manassas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been at this property before and was very happy being able to check in early today. Front desk was very nice :) clean and nice room. Very satisfied!
Stayed 1 night in Aug 2023
Response from Lizzet on 16 Aug 2023
Thank you for sharing your great experience in our hotel, we continue looking for to seeing you in your next trip.

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Lizzet on 16 Aug 2023
Thank you for choosing us as your host hotel, we look forward to seeing you in your future trip.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Very dated. Tv didn’t work in the room. Manager said he couldn’t do anything since they were booked so there was no room to move us to. Stains on one of the bed covers. No AC in the hallways so it was very hot. Smelled musty throughout hotel. Pool at the hotel has been filled in so don’t plan on relaxing by the pool. Manager indifferent to issues and could usually be found outside smoking.
Stayed 3 nights in Jul 2023
Response from Lizzet on 31 Aug 2023
Thank you for sharing you experience in our hotel we will share your experience to our staff and leadership to ensure meet the standards.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in early and we're super nice about me showing up early. The staff has been very helpful.
Stayed 1 night in Jul 2023
Response from Lizzet on 31 Jul 2023
Thank you for sharing your great experience in our hotel. We look forward to seeing you in your future trip.

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, property conditions & facilities
I can for my birthday getaway
Stayed 3 nights in Jul 2023
Response from Lizzet on 31 Jul 2023
Thank you for sharing your experience in our hotel.We will look forward to seeing you in the future trip.

8/10 Good

edward

Stayed 2 nights in Jul 2023
Response from Lizzet on 18 Sept 2023
Thank you for taken your time and sharing your experience. We look forward to seeing in your next trip to our hotel.

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb👍
Front desk service were great by Nasir, Clay and Moe! Very outstanding customer service we’ve received from Sandra at the morning breakfast hours! Appreciate …
Stayed 3 nights in Jul 2023
Response from Lizzet on 26 Jul 2023
Thank you for taking your time to share your great experience, we will share with out entire staff and leader. We look forward to seeing you in your next trip.