Presidential Suite, 1 King Bed, Non Smoking, View (Coastal View) | Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds
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Reviews of Crowne Plaza Old Town Alexandria

3.5 out of 5
Crowne Plaza Old Town Alexandria
901 N Fairfax St, Alexandria, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1000 reviews" "
Rating 8 - Good. 400 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is smelling really bad we change the room because you can’t sleep with that smell 😒😒
Stayed 1 night in Apr 2019

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All things must pass
The hotel staff announced that they were CLOSING in 3 days!!!! Still provided good experience and top notch service. However, the airport shuttle ( which was a principle reason for our stay) had been discontinued. No one had notified us in advance! Paid $60. plus for UBER instead. Ouch.
Stayed 1 night in Jun 2019

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
This property advertised that there was a restaurant on the 2nd floor open for breakfast lunch and dinner. The restaurant was only available for breakfast. It took over 30 minutes to reach the front desk for room service. Overall poor stay with poor service.
Stayed 2 nights in May 2019

6/10 Okay

Irene

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Dirty
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Cornelius

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and fast airport transfer. Didn't have safes but had safety deposit boxes at the main desk. Probably not good if you have a laptop or something. Rooms were good and spacious.
Stayed 14 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I like to location. My last night i heard the property is closing in just a few days and that was why the restaurant and bar menu had been scaled way back.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room, the parking, the bed, the area, the TV channels.
Stayed 1 night in May 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Zhaoyang

Disliked: Staff & service, room comfort
Not up to expectations.
Room was not ready at the advertised check-in time --- we had to wait more than an hour in the lobby. The first day, in-room coffee & toiletries were not replenished. On subsequent days, the coffee was renewed, but toiletries never were. Used glasses and coffee cups were not replaced --- they were left as they were for all three days. But ... the room was spacious, the beds were comfortable, and the river view was very nice.
Stayed 3 nights in May 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Good enough, not much in the neighborhood, property getting a little tired. Staff was friendly and effective, but property seemed understaffed. More appropriate for a business trip.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

k, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
standard hotel. Decent value, reasonable all around.
Stayed 2 nights in May 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The landscaping around this property is not maintained at all. There is grass that is over 2 feet tall all around this property and does not look maintained compared to its neighbors. Inside the property the hotel was well-maintained.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Confuse
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 5 nights in May 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grey stay will be back!
Great comfort in bed and shower, also great breakfast!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
No where did it say that this property wold not give points for the stay. I did not receive anything for staying here.
Stayed 2 nights in May 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very hard. The shower head was not very good. The cost to park on top of the hotel cost was far too much
Stayed 1 night in May 2019

8/10 Good

Emmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duy at the front desk was excellent and juggled the guests with grace and aplomb. Good stay. ;)
Stayed 2 nights in May 2019

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 things concerned me: I paid for valet parking but after returning to the hotel from dinner, the valet had gone home so I parked the car myself? 9:30pm? Also at 8am in the morning the clean in ng lady was knocking on the door to clean the room? Otherwise everything else was very good.
Stayed 1 night in May 2019

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Good location at a good price
I'm an avid runner, so I picked the location to put me next to the Potomac River Trail as well as an easy walk over to the Braddock Metro stop. Neighborhood isn't gentrified like the King St area, but it's 1/2 the cost. Also, there's a park and public tennis courts across the street, and the hotel has an okay restaurant.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in walking distance to Kings at, Old Alexandria. The shuttle service to Ronald Reagan airport is use and runs regularly for easy access to the metro.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Family trip
Was kinda ok will be nice if the deal includes the breakfast
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location and the beds were very comfortable.
Stayed 3 nights in May 2019

8/10 Good

Mildred

Liked: Staff & service, property conditions & facilities, room comfort
staff was Very Accomadating and relaxing
Stayed 1 night in May 2019

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was clean. Air Conditioner was very loud and hard to control to make the temperature comfortable. It felt very cold when it was blowing. No microwave in the room. This was a huge inconvenience for me, because I need it to make my breakfast.
Stayed 2 nights in May 2019

8/10 Good

Sarah

Business traveller, Travelled with partner
Liked: Staff & service
Elevator rugs run down and dirty. Some staff in bar in late evening not welcoming or customer service oriented.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Two words: bed bugs. I became covered in bed bug bites and had a severe reaction. Alerted management who didn’t even offer to comp the room. Beware.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In room 1203, the bathroom sink faucet did not work well. I wanted warm water. It seemed that when I turned on the cold water, it turned off the hot. So I had either very hot or cold water. Otherwise our stay was just fine.
Stayed 3 nights in May 2019

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel was fine - nothing special. Restaurant was poor especially at breakfast. Average food and awful service.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Very upset that I couldn’t get reception in order to use my phone to make a call in the morning . Couldn’t arrange an Uber as early as I’d like or call home. Have never had this issue before in a hotel. Very frustrating!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with family
Overall, eh. Room was ok. Bed was comfortable. A/C was loud and leaked water so the carpet was soaked around the A/C unit which led me to wonder how long it had been going on and how much mold and mildew am I sleeping in. There is a restaurant on-site that charges $16 for the same free breakfast you get at Comfort Inn.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was nice. Hotel was very clean and bed was very comfortable.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the front desk agent he was very welcoming.
Stayed 1 night in May 2019

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Property conditions & facilities
Nice, but dated
Hotel is conveniently located, but is outdated and in need of some repairs. Biggest issue was the scolding shower wouldn’t get cold. Only boiling hot water.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine. I enjoyed my stay and would recommend it to anyone.
Stayed 1 night in May 2019