Full-sized fridge, microwave, stovetop, dishwasher

Reviews of Candlewood Suites Herndon, an IHG Hotel

2.5 out of 5
Candlewood Suites Herndon, an IHG Hotel
13845 Sunrise Valley Dr, Herndon, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 908 reviews" "
Rating 8 - Good. 281 out of 908 reviews" "
Rating 6 - Okay. 103 out of 908 reviews" "
Rating 4 - Poor. 41 out of 908 reviews" "
Rating 2 - Terrible. 41 out of 908 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terique

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alan, Hoschton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very congenial staff.
Stayed 1 night in Mar 2024

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.
Stayed 1 night in Mar 2024

10/10 Excellent

Gisela, Bell

Stayed 4 nights in Dec 2023

10/10 Excellent

Mckenzie, Eugene

Liked: Cleanliness, staff & service
Badly I need of an update
Stayed 1 night in Dec 2023

8/10 Good

david

Liked: Staff & service
This hotel was decent but not great. Granted, it was a little cheaper than other hotels around there, but only like $20 or so. It almost had a private inn type of feel. Lobby was very small. Even though it said smoke-free facility, the hallway on my floor smelled like cigarette smoke, masked with air freshener. The hallways were very creepy too by the way. The room was pretty decent. I enjoyed having a kitchen and fridge in the room. The room was fairly clean. The bathtub didn't drain very well. The TV did not work that well. The remote wouldn't change the channel or access the guide for some reason, and the TV didn't have buttons on it that you could manually change channels. So, I was stuck watching on channel the whole time. I brought a streaming stick, but couldn't change inputs on the TV, so I couldn't use that either. There was a box of leftover takeout in the fridge on the top shelf that was not taken out. I ignored it but it made me wonder what else they missed in the room. It was also a little noisy out in the hallway. You could hear every word when people walked by talking or hear a door being shut. The front desk staff was very nice. I did appreciate that. Overall, it was a decent stay but I think I would probably pay a little more to go to a little better place.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodating staff
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Liked: Staff & service, amenities, property conditions & facilities
Professional, close to restaurants, and price decently.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Business traveller
Good, at-home, blue collar road warrior vibe. A great value for the money spent. Plenty of food options nearby.
Stayed 1 night in Nov 2023

2/10 Terrible

Perry, Lower Earley

Business traveller
Disliked: Staff & service
I turned up after a long flight to find out that they had cancelled my room at 5pm because there was no answer from the contact number - not surprising as I didn't land until 8. Utterly appalling service - I will NEVER go back there
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room has a funky smell and we wish there was shuttle service to the airport.
Stayed 1 night in Oct 2023

6/10 Okay

Martin

Needs a refresh
Convenient to Dulles airport for a late flight arrival. But could do with a refresh, looking a bit tired. No towels in the room!!
Stayed 1 night in Oct 2023

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot nice price
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was exactly as described - maybe better! The staff were so friendly and helpful, too.
Stayed 1 night in Oct 2023

8/10 Good

rebecca

Stayed 1 night in Oct 2023

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, professional and helpful staff. Plenty of convenient free parking Property appears well maintained. Room was extremely clean, well appointed and spacious with comfortable beds and with all required amenities for a short or long stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Amenities
It was great
Stayed 1 night in Sep 2023

8/10 Good

Vera Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was good, however the smell inside my room, although very clean was not pleasant. I don’t know if it was the carpet or not. I the room needed air freshener.
Stayed 1 night in Sep 2023

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
I like it, it was so friendly and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Check in was easy, desk clerk was very friendly and helpful. Room was clean, quiet at night, easy parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Business traveller, Travelled with group
Liked: Amenities
The staff was extremely friendly and helpful
Stayed 2 nights in Sep 2023

2/10 Terrible

Debjit

I missed my international flight due to family emergency, hotel refused to even modify my dates. Very unprofessional.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ill stay here again
The toom was clean and had everything i needed. Very pleasant stay, staff was wonderful
Stayed 7 nights in Sep 2023

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally fine stay
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Bruce

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing
Stayed 1 night in Aug 2023

6/10 Okay

Jian

Liked: Cleanliness, staff & service
Would like to have a parking service.
Stayed 1 night in Aug 2023

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

RAAD, RIVERVIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Simplicity
Stayed 2 nights in Jun 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms
Stayed 1 night in Jun 2023

2/10 Terrible

Madhobi

Stayed 1 night in Jun 2023

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay. Quiet and very clean!!
Stayed 1 night in Jun 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
My car gps stopped working. The front desk man, Sami, helped me get directions back on my phone. Then I was able to get to the car rental return alright! Thank you!
Stayed 1 night in Jun 2023

6/10 Okay

Margaret, Charlottesville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in clerk was very pleasant and professional, but there are amenities missing: a breakfast buffet (there is free if mediocre coffee), a bar, and a minibar. Also, the HVAC goes on and off very loudly throughout the night. It is conveniently close to Dulles, however.
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness
Nice area quiet
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley, Punta Gorda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
In town for business and booked this at the last minute. The staff was amazing, property and room were very clean, and it was quiet. I loved the large desk in the room, I was able to spread out my work stuff and got a lot done in the evening. Will definitely use this place again when I come back to town.
Stayed 1 night in Jun 2023

10/10 Excellent

David, LA JOLLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best check in and out of any hotel that I stayed at
Stayed 1 night in May 2023

10/10 Excellent

David, LA JOLLA

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Regina

Business traveller
Liked: Cleanliness, staff & service
It was okay, I guess. I slept well.
Stayed 1 night in May 2023

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Stayed 1 night in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional, courteous and efficient.
Stayed 2 nights in May 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff member named Cindy she was very helpful and courteous.
Stayed 1 night in May 2023

10/10 Excellent

Ariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
The stay was great ! The room was very clean and smelled good . The bed as well was very comfortable and had fluffy pillows.
Stayed 2 nights in May 2023

6/10 Okay

Gregory

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location is nice, and the staff was nice, but the property in general was a little run down. The drawers were slanted, the door had a huge opening where it closed, you could see light from the outside. But for the price, it wasn't bad.
Stayed 1 night in May 2023

8/10 Good

Tyler

Stayed 3 nights in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was warm and welcoming. Engaging and helpful. Thanks team
Stayed 1 night in May 2023

2/10 Terrible

Abdinur

Disliked: Amenities, property conditions & facilities
It is not a hotel. It doesn’t have restaurant, shuttle to the airport or service of any kind. This is a residential service designed for long stays. Not recommend anyone looking for a “hotel”.
Stayed 1 night in May 2023