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Reviews of Best Western Plus North Haven Hotel

3 out of 5
Best Western Plus North Haven Hotel
201 Washington Avenue, North Haven, CT

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 93 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for Yale Graduation and appreciated how close it is to 91. It was quiet and the rooms were very comfortable.
Stayed 5 nights in May 2024

8/10 Good

Lauren

Liked: Staff & service, property conditions & facilities
Perfect place to stay for our sons graduation from Quinnipiac University
Stayed 1 night in May 2024

2/10 Terrible

Bernard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Room had dog hair all over it and we didn’t find out until late!
Stayed 1 night in May 2024
Response from PD on 12 May 2024
Dear Bernard,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directlySincerely,Penny DamioGeneral ManagerBest Western Plus North Haven Hotel

10/10 Excellent

Monique

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, near the highway, nice pool, breakfast was delicious
Stayed 1 night in Apr 2024

4/10 Poor

Kelley

Stayed 1 night in Apr 2024

6/10 Okay

Mark, Providence

Business traveller
Liked: Cleanliness, staff & service
The hotel is dated and staff was disorganized dealing with the workshop I was attending.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynne

Stayed 1 night in Apr 2024

2/10 Terrible

Elaine

Stayed 1 night in Apr 2024

2/10 Terrible

Roange Angie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our check in was great; had a lovely girl check us in, even tell us best pizza around etc We went out for a few hours came to a flooded bathroom / leaking ceiling . There was 12min until the pool closed (big reason we choose location, I expressed to the front desk the issue and that I was going to let my Child use the pool and come back in 10 min. She seemed beyond disturbed and said “no it’s closing “ and I very nicely said ma’am it’s a few minutes and I’ll be right back. My booking was an accessible due to having mobility issues; I even assured upon Check in the room wasn’t far from parking. She put us in the furthest room in the hotel, literally in 200s. It was by two staircases which were very difficult for me & when I asked if she had anything closer she told not for my type of booking & if I needed a closer room I needed to “upgrade”. Her attitude was so disrespectful & I didn’t want to make a big deal given it was late and had move all belongings with my young child . The second room had a terrible odor & I knew I’d get nowhere with reception. We needed up having to sleep there but if it was up to me and it was earlier I would have completely went to a new location. I’ve never met a staff member so disturbed as if the leak happened in her room, and to top it off all my daughter’s cloths were wet and we threw away due to the unknown smelly leak. If I could rate 0 I would, costumer service comes hand in hand with the environment .
Stayed 1 night in Apr 2024
Response from Anne on 11 Apr 2024
Hello, I am so sorry about all of the issues you had during your stay. We will be looking into the issues with staff further because is not the way we like to conduct ourselves. All issue brought up will be thoroughly looked into from every department to ensure we do not have any more instances like this again. Please feel free to reach out if I could be of any assistance to you.

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and enjoyed a swim before ending the day. Breakfast was very good.
Stayed 1 night in Apr 2024

2/10 Terrible

Max

Stayed 1 night in Apr 2024

6/10 Okay

Joseph, Brewster

Stayed 1 night in Mar 2024

6/10 Okay

Henry John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking area lighting is very good. Doors on outside werenot that secure.
Stayed 6 nights in Feb 2024

8/10 Good

Mary

Travelled with group
This location still advertises an on site restaurant but it is no longer opened. Deceiving…disappointed. They end breakfast at 9am…. Should go until, at least 10.
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay.
Stayed 2 nights in Feb 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The place was good, clean, comfortable and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel C.

Stayed 1 night in Feb 2024

10/10 Excellent

Dwight

Liked: Staff & service
Older holder hotel good stay for the price hotel pool and restaurant we’re good free breakfast was good as well
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Karyn

Stayed 1 night in Feb 2024

4/10 Poor

Juliana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a king room, they “didn’t have any left” so we got a queen handicapped room. There were ants all in the bathroom. We asked for another room and got 2 queen beds. It was fine. The staff was nice about it but will absolutely never stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall this place has potential. The pool is a really good size but it is not cared for there is food and towels laying all over the place, hair floating in the pool. If you don’t have the staff to care for the pool or pool area don’t have the pool open. The room was dated but clean and tidy.
Stayed 1 night in Feb 2024

4/10 Poor

Douglas, Ballston Lake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not stay here again. Dirty facility.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was so clean. Friendly service and delicious breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay would have been even better except for 2 things. The beds were a little hard and the indoor pool was ice cold!? One of the reasons I booked here is so my kid could use the pool.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
One overnight stay
The staff was lovely, polite, and helpful. Unfortunately there was a dog that barked most of the night near our room, and the pillows were very uncomfortable for sleeping. Everything was clean, easy to access room, and we had no other complaints.
Stayed 1 night in Jan 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly!
Very friendly service at the front desk and at the complimentary breakfast. Appreciated the hospitality!
Stayed 2 nights in Feb 2024

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Very satisfying
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Arpie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Barking dogs
My boyfriend and I stayed at Best Western North Haven last night after a day of traveling. All we wanted was a good nights rest. Unfortunately that did not happen because there were dogs barking all night long in the room next to ours. It was very annoying and difficult to fall asleep to.
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel C.

Stayed 1 night in Jan 2024

10/10 Excellent

Chadeley, Hillside

Stayed 1 night in Jan 2024

8/10 Good

George

Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness, staff & service
Mediocre
All the breakfast items were cold. The warming trays weren't plugged in. The fire alarm went off at midnight because some people were smoking up their room (not the hotel's fault) but it then took them an hour to fully turn the alarm off (hotel's fault).
Stayed 3 nights in Dec 2023

4/10 Poor

troy

Travelled with family
Disliked: Cleanliness, room comfort
Room was clean. But fire alarm went off for over an hour and had to leave hotel at 1am until fire dept cleared hotel on xmas eve. Once back in room fire alarm went of spuratically until 4am.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023