2431 White Mountain Hwy, PO Box 1756, North Conway, NH
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good evening Steven thank you for your recent stay at our property as well as taking the time to post this review on here. We appreciate your business and feedback and hopefully you shall return to be our guest again. Thank you and take care Steven.
Good evening Kevin and thank you for allowing us to have you as our guest and also for taking the time to post this perfect score for our property on your experience with us. Hopefully we have gained another patron to our Motel with the addition of you. We would enjoy having you again. Thank you again kevin and take care. Sincerely,The Colonial Motel
Hello Ken and good afternoon, we appreciate your recent stay with us and taking the time to post a perfect 5/5 on this platform. The Colonial Motel would enjoy having you as its guest again, please come back and say hello. Until the next time Ken safe travels and take care. Sincerely, The Colonial Motel Management
Hello David and good evening, thank you for allowing us to have you as our guest and for taking the time to review the experience you had at our property. We appreciate your business and are very happy that you were pleased with everything. Please come back and see us again, we would enjoy having you. Thank you again David safe travels and take care. Sincerely,The Colonial Motel
Hello Mat and good evening, thank you for your recent stay at our property as well as taking the time to post this review on here. I am very pleased to see another perfect rating given by our guest to our Motel. We appreciate your business and hopefully look forward to seeing you again. Thank you again Mat and take care. Sincerely,The Colonial Motel
8/10 Good
Raymond
Travelled with partner
11 May 2024
Disliked: Property conditions & facilities
Was ok for the price but not top notch Room was small and cramped for a long stay.
Raymond
Stayed 4 nights in May 2024
Response from Staff and Management on 14 May 2024
Hello and good evening Raymond, I would, like to thank you for your recent stay with us. I apologize if your room felt cramped and was not top notch. We appreciate your business and would like to to come stay again with us in a different room, we want to meet your expectations Raymond. Thank you again and take care. The Colonial Motel
Hello and good evening Michael, thank you for choosing as your lodging destination while in North Conway. We appreciate your business and the time to post this review online. Please come stay again, we would enjoy having you. Thank you again Michael and take care. Sincerely,The Colonial Motel
4/10 Poor
Alison
9 May 2024
Liked: Cleanliness
Disliked: Staff & service
Alison
Stayed 3 nights in Feb 2024
Response from Staff and Management on 12 May 2024
Hello Alison and good evening, thank you for your recent stay with us by the looks of things it could have been better. If you dont mind me inquiring what led you to the score of 2/5? We would appreciate your feedback so we can make changes where changes are needed. We want to exceed the expectations of our guests, If we do not meet your standards we want to try for the next time. We greatly appreciate your business and hopefully we can see you again. I apologize and look forward to a response, so we can better accommodate you next time. Sincerely,The Colonial Motel
8/10 Good
Joseph
7 May 2024
Good stay
Joseph
Stayed 1 night in May 2024
Response from Staff and Management on 8 May 2024
Thank you Joseph for your recent reservation with us and taking the time to post this review on here. We greatly appreciate your business and are pleased to know that you enjoyed your stay. Please come back and see us again, we would enjoy having you. Until next time Joseph safe travels and take care. Sincerely,The Colonial Motel
Hello Michael and good evening, thank you for your recent stay at our property and also for posting this perfect score on your experience with us as our guest. We greatly appreciate your business and we hope we have gained another patron to our Motel, with the addition of you. Please come back and see us the next time your visiting North Conway, we would enjoy having you. Thank you again Patrick, take care and safe travels. Sincerely,The Colonial Motel
Hello Craig and thank you for your recent stay at our property as well as taking the time to rate and post feedback on your experience with us. We appreciate your business and the compliments to our Motel. Hopefully we have gained another patron to our property with he addition of you. We would enjoy having you as our guest again. Thank you and take care Craig. Sincerely,The Colonial Motel
Hello and good evening Patrick, seeing the rating you left for our property it does not look like we met your needs as our guest. If I may inquire what was the reasoning for such a low score? I would like to apologize before hand for not meeting the standards you deserve. I hope you reply to this message in hopes we could rectify the problem(s) at hand. We never want our guests upset in any situation, we always want to exceed their expectations. Again Patrick I am sorry for the unpleasant stay at our Motel, we greatly appreciate your business and hopefully we can have you as our guest again under better circumstances. Thank you Patrick and take care. Sincerely, The Colonial Motel Management
10/10 Excellent
John
28 Apr 2024
John
Stayed 1 night in Apr 2024
Response from Staff and Management on 19 May 2024
Hello John and good evening, thank you for your recent stay with us at The Colonial and for taking the time to post this perfect score on the experience you had as our guest. We greatly appreciate your business and hopefully look forward to a return stay on your next trip to North Conway. Thank you very much again John, safe travels and take care. Sincerely,The Colonial Motel
Good afternoon Ursula, we would like to thank you for your stay with us and for taking the time to rate/review the experience you had being our guest. We greatly appreciate the perfect score you left for our property. Hopefully we have gained another patron to The Colonial with the addition of you. Please come back and see us again, we would enjoy having you as our guest again. Thank you again Ursula and take care. Sincerely,The Colonial Motel
6/10 Okay
Timothy
20 Apr 2024
Liked: Cleanliness
Timothy
Stayed 2 nights in Apr 2024
Response from Staff and Management on 25 Apr 2024
Hello Timothy and good evening, thank you for your recent stay at our property and for taking the time to post this rating. If you dont mind me asking what was the reasoning or a 3/5? I would like to know what areas need improving. Meeting our guests standards are the upmost importance to us. We appreciate your business and look forward to hearing about your stay. Thank you again Timothy and take care. Sincerely, The Colonial Motel Management
Hello Heather and good evening, thank you for your recent stay at our property as well as taking the time to rate/review the experience you had as our guest. We greatly appreciate your business and also for giving us a perfect score. Hopefully we have gained another patron to our Motel with the addition of you, we would enjoy having you again. Thank you Heather and take care. Sincerely,The Colonial Motel Management
The room was way to stuffy but other then that we loved are stay there and didn't want to leave
Michael
Stayed 1 night in Apr 2024
Response from Staff and Management on 17 Apr 2024
Hello Michael and good evening, thank you for your recent stray at our property and for taking the time to rate/review your experience as our guest. We appreciate your business and hopefully look forward to having you as our guest again. We apologize if your room was stuffy, not quite sure what that means but if you were not completely satisfied we do apologize for it. Please come back and see us again soon, we would enjoy having you. Sincerely,The colonial Motel Management
This is such a terrific find! The price is right and it's within walking distance to the many quaint shops and restaurants along White Mnt. Hwy.
It has a microwave& frig. The bathrooms are large and clean. Ask for a room around back which gives you a nicer view and more privacy.
You can't go wrong staying here. Wish I could have stayed longer....
LYNDA
Stayed 3 nights in Apr 2024
Response from Staff and Management on 17 Apr 2024
Hello Lynda and good evening, we wish you could have stayed longer as well. This just means that you have to come back soon to see us again, we would love having you. Thank you very much for the wonderful things said about our property, we greatly appreciate it. Take care Lynda and always safe travels.Sincerely,The cOlonial Motel Management
Staff was very friendly, room was very clean and comfortable.
Kevin
Stayed 2 nights in Apr 2024
Response from Staff and Management on 17 Apr 2024
Hello and good afternoon Kevin, thank you for your recent business and for taking the time to rate/review your experience with us. We greatly appreciate you giving us the opportunity to have you as our guest and the positive feedback you provided. Please come back and stay again with us, we would enjoy having you. Thank you again Kevin and take care. Sincerely,The Colonial Motel Management
I don’t normally give negative reviews and I had at first planned a 5 star review. However, about 2 hours after we checked out I received a call that I had (totally my fault) left 2 prescriptions pill bottles along with some over the counter pills in the night stand drawer. The man who works the front desk who called asked how far away I was. I was too far to return so I asked him if I paid for it would he please mail me the prescriptions. He said that shouldn’t be a problem at all and took down my address and said he would just run it by the owner first. Well it’s nearly 3 weeks later and no meds. I called left message to tell me what they did with these medications No return call. If they didn’t want to mail it a simple call to let me know would have been fine. I needed those pain medications and was unable to refill until 5 days ago. I just find it to be lousy customer service and would absolutely never return to this hotel or recommend it. I offered to pay the expense so really no excuse. On another note. Bed hard as a rock and room was super tiny.
Lynda
Response from Staff and Management on 18 Apr 2024
i responded to this review yesterday.
8/10 Good
Ron
9 Apr 2024
Ron
Stayed 2 nights in Apr 2024
Response from Staff and Management on 2 May 2024
Hello Ron and good evening, we want to thank you for allowing us to have you as our guest and also for taking the time to rate your experience and post it on here. We greatly appreciate your business and hopefully you will return to stay will us again. We would enjoy having you. Thank you again Ron and take care. Sincerely,The colonial Motel
6/10 Okay
Dany
8 Apr 2024
Liked: Cleanliness, staff & service
Dany
Stayed 3 nights in Apr 2024
Response from Staff and Management on 11 Apr 2024
Hello and good evening Danny, thank you for your recent stay with us at The Colonial Motel and also for taking the time to rate your experience as our guest. Looking at the score you posted for us we could have done better for you, what did not meet your standards? Any type of feedback is great in my opinion, positive is always better then the negative but thats how we learn what is needed by our guests. We would like to try to fix what ever the issue was during your stay at our property. We appreciate your business Danny and hopefully look forward to hearing a response from you and having you come back and stay again with us. Thank you again Danny and take care. Sincerely,The Colonial Motel Management
Hello Rachel and good afternoon, thank you for your recent stay with us and for taking the time to rate and post this fantastic review online here. The Colonial Motel greatly appreciates your business and posting a perfect score on your experience as our guest. We hope to have gained another patron to our property with the addition of you. Please come back and stay again we would enjoy having you. Thank you again Rachel and take care. Sincerely,The Colonial Motel Management
Good afternoon Ursula and thank you for your recent stay at our Motel. We greatly appreciate your business, taking the time to rate/review your experience at our property and the compliment on our staff. The next time your in North Conway please allow us to have the pleasure of having you as our guest again, we would enjoy having you.Thank you again Ursula and take care. Sincerely,The Colonial Motel Management
I like the quietness and it was convenient. Nice little area
Evelyn
Stayed 5 nights in Mar 2024
Response from Staff and Management on 5 Apr 2024
Thank you Evelyn on your recent stay at our property and also for taking the time to rate and post this review online. We greatly appreciate your kind words about our Motel as well as your business. Please the next time your in the Mount Washington Valley come back and be our guest again, we would enjoy having you. Until then Evelyn thank you again and take care. Sincerely,The Colonial Motel Management
Hello Tim and good evening, thank you for your recent stay at our property as well as taking the time to rate the experience you had as our guest. We greatly appreciate your business and your kind words about our staff. Please comeback and stay with us again in the near future, we would enjoy having you again. Thank you and take care Tim. Sincerely,The colonial Motel Management
10/10 Excellent
kevin
1 Apr 2024
kevin
Stayed 1 night in Mar 2024
Response from Staff and Management on 25 Apr 2024
Hello Kevin and good evening, thank you for your recent stay at our property as well as rating your experience as our guest with a perfect score. We appreciate that and your business, please come back and stay witjh us again. Thank you and take care. Sincerely,The Colonial Motel
This was a pleasant place to stay and the beds were very comfortable. It is convenient and has shopping and restaurants nearby.
Marion
Stayed 1 night in Mar 2024
Response from Staff and Management on 29 Mar 2024
Hello Marion and thank you for your recent stay at our property and also taking the time to post this nice feedback on having you as our guest. Please the next time your in North Conway stop in and stay the night again with us. Thank you again Marion and take care. Sincerely,The Colonial Motel
I like it here! Clean room, quiet, and its in the middle of the town where i can walk to get food. Ill def come back again!
Stacey
Stayed 1 night in Mar 2024
Response from Staff and Management on 21 Mar 2024
Hello Stacey and thank you for your recent stay with us and also taking the time to rate your experience as our guest. We appreciate your business as well as your fantastic feedback. The colonial hopes it has gained another patron to our Motel with the addition of you. Please do so and come back to stay, we would enjoy having you. Thank you again Stacey, safe travels and take care. Sincerely,The Colonial Motel
Hello Brett and good evening, thank you for your recent stay with us at our property as well as taking the time to rate your experience with us. We greatly appreciate your business and also the feedback you provided. We hope to see you again in the near future. Thank you again Brett and take care. Sincerely, The Colonial Motel Management
This motel is a bit dated but it's in great shape and VERY clean! I could not care less about the style, if it's clean i'm happy. Would certainly stay there again.
Denise
Stayed 1 night in Mar 2024
Response from Staff and Management on 5 Mar 2024
Hello and good evening Denise, thank you very much for the recent stay you had with us. Also thank you for taking the time to rate/review the experience you had as our guest. We greatly appreciate your business as well as the great feedback you had to say about our motel. You nailed it, the most important factor in rentals is cleanliness. If you dont posses this then it does not matter what you have to offer, not many will return. We hope we have gained another patron to our property with the addition of you, Denise. We would enjoy having you again. Until the next time thank you again and take care. Sincerely, The Colonial Motel Management
6/10 Okay
Madison
1 Mar 2024
Disliked: Cleanliness
Great price for what you get and great parking and location, close to everything. Room was a bit on the dirty side, we found things on the floor that didn’t belong to us, that should’ve been an easy thing to spot & clean. Overall, we would probably stay here again though, everything is always hit or miss some days.
Madison
Stayed 3 nights in Feb 2024
Response from Staff and Management on 2 Mar 2024
Hello Madison and good evening, thank you for your recent stay at our property as well as taking the time to rate and post this review on here. I would like to start off by apologizing for not providing you a clean room. I am not quite sure why things were left on the floor in plain sight. This does not happen at all here so I am perplexed at the situation. If you dont mind me inquiring what left behind for you to find? I am sorry for not providing you with the basic standards you deserve. I hope we have the opportunity to make it up to you and you do decide to stay with us again. We would enjoy having you as our guest again and rest assure you will not be disappointed or let down. Again Madison my sincere apologies, take care and have a nice night. Sincerely,The Colonial Management
Hello Robert and good evening, thank you for your recent business with us as well as taking the time to rate your experience at our property. We greatly appreciate the perfect score you posted on here. Hopefully we have gained another patron to our motel with the addition of you. Please come back and say hello. Until next time Robert safe travels and take care. Sincerely,The Colonial Motel Management
Hello Ken and good frigid cold evening to you, thank you for your recent stay at our property and also for posting a perfect score on the experience you had with us. We greatly appreciate your business and the time you spent to evaluate us. By the look of things you had a pretty wonderful time and hopefully that equates to having you as our guest again. The next time your in North Conway visiting please come stay again with us, we would enjoy having you. Thank you again Ken take care and stay warm. Sincerely,The Colonial Motel Front Desk
8/10 Good
Ralph
27 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Ralph
Stayed 1 night in Feb 2024
Response from Staff and Management on 28 Feb 2024
Hello and good evening Ralph, thank you for your recent stay here with us at The Colonial. We greatly appreciate your time for reviewing and rating your experience as our guest. If you dont mind me asking what was the reason(s) for the 8/10. If you do not want to elaborate that is completely acceptable, our business values the feedback from our guests, so if there was a problem we can rectify it so it does not happen again. Again thank you Ralph, we appreciate your business and hopefully you shall return to stay with us again. Take care. Sincerely,The Colonial Motel Management
Comfortable room, clean, fair price
Mattress could use an update
Verified traveller
Stayed 1 night in Feb 2024
Response from Staff and Management on 28 Feb 2024
Thank you anonymous for your recent business as well as the feedback you provided. Everyone has a difference of preference when it comes to mattresses, some like them soft, others hard and everything in between. Thank you and please come back and stay with us again. Sincerely,The Colonial Motel
This is my second time staying at the property and it was excellent as per usual. Upon arrival we were greeted by a nice man who explained the checkin process and billing after having booked with Expedia. He provided recommendations for local restaurants. It was obvious that he took pride in the property as well as it was kept clean and organized.
The rooms were clean and comfortable as well. This motel provides value for the money.
The only area for improvement may be the installation of a coffee pot/some complimentary breakfast options in the office area.
Andrew
Stayed 1 night in Feb 2024
Response from Staff and Management on 25 Feb 2024
Good evening Andrew and I would like to start off by saying thank you so much on behalf of The Colonial Motel for review you left for our property. You also get a very big thank you from myself, I so greatly appreciate all the wonderful and kind words that you said about me. You are correct about the pride I have for this business and the position I hold within this company. You 100% made my night Andrew after reading this, definitely flattering. I will pass along your requests about the coffee pot as well as couple options for breakfast during the next owners meeting. Cant promise you anything, but I will pass along your feedback. Hopefully Andrew we will get to see you a third, forth, fifth time and even more. The Colonial appreciates your business and all that was said about by you. Please do come back and stay again, we would enjoy having you. Thank you once more Andrew, seriously what a fantastic review. Until next time safe travel and take care. Sincerely,Eban D.The Colonial Motel Management/ Front Desk.
Very kind staff, clean room and comfy bed. great value
James
Stayed 1 night in Feb 2024
Response from Staff and Management on 23 Feb 2024
Hello James and good evening, thank you very mush for your recent stay at our property and also for the very nice review you left for our motel. We greatly appreciate your kind words and giving us a perfect score. Please come back and stay again, we would enjoy having you. Thank you again James and take care. Sincerely,The Colonial Motel Management
Great price, good location for shopping and skiing, found it clean and quiet. Appears owners take pride in property. Nice throwback to a little clean road side motel.
Brett
Stayed 2 nights in Feb 2024
Response from Staff and Management on 23 Feb 2024
Hello Brett and good evening, thank you for your recent business with our property and also for leaving this wonderful review online for everyone to see. We greatly appreciate the kind words said about our motel. You are correct in saying the owners/family really take pride in their business. Not only do they own the family and myself are the only employees of The Colonial Motel. We hope to gain another patron to our motel with the addition of you. Please come back and stay with us again, we would enjoy it. Until the next time Brett safe travel and take care. Sincerely, The Colonial Motel Management.
Hello Donna and thank you for allowing us to have you as our guest. We greatly appreciate your wonderful feedback on the stay you had with us as well your business. Its great that our motel brought back some memories for you. Lets see if we can do it again on your next stay with us...:) We would enjoy having you again! Until next time Donna thank you so much and please take care. Sincerely, The Colonial Motel Management
Hello and good evening Paul, thank you for your recent stay at our property as well as this review you posted on your experience as our guest. We greatly appreciate your business and hopefully look forward to having you as our guest again Paul. Thank you again and take care. Sincerely,The Colonial Motel
Place was perfection located, very clean. Very impressed. Will definitely stay again.
Marc
Stayed 1 night in Feb 2024
Response from Staff and Management on 20 Feb 2024
Hello Marc and good evening, thank you for your recent stay at our property and for taking the time to post this fantastic review on here. We greatly appreciate your wonderful feedback as well as your business. The Colonial hopes it has gained another patron to our business with the addition of you. Please do come stay with us again, we would enjoy it thoroughly. Until the next time we see you Marc safe travels and take care. Sincerely,The Colonial Motel Management.
Good evening Candace and thank you for your recent business with us at The Colonial Motel. We appreciate the time it took to post this review of your experience as our guest. We look forward to hopefully having you as our guest again in the near future, please come stay again. Thank you again Candace and take care. Sincerely,The Colonial Motel
10/10 Excellent
John
19 Feb 2024
John
Stayed 1 night in Feb 2024
Response from Staff and Management on 21 Mar 2024
Good evening John and thank you for your recent booking at our property and for taking the time to rate your experience as our guest. By the score you posted for us it looks like you had a marvelous time, or at least we hope you did. On your next trip to North Conway please allow us to have you as our guest again, we would love having you. We appreciate your business and hopefully look forward to seeing you again in the near future. Safe travels and take care John. Sincerely,The Colonial Moiel Management
Nice clean room. Perfect for our 1 night stay. Will consider staying again in the future.
Joseph
Stayed 1 night in Feb 2024
Response from Staff and Management on 18 Feb 2024
Hello Joseph and good evening, thank you for your recent stay at our property as well as taking the time to post this review with your feedback. We greatly appreciate your business and hopefully look forward to having you as our guest again, we would enjoy seeing you again Joseph. Until then take care and safe travels. Sincerely,The Colonial Motel Management
10/10 Excellent
Verified traveller
13 Feb 2024
Liked: Cleanliness, room comfort
Comfortable stay at a great price!
This motel was fine at an affordable price. It's an older property, but was clean and comfortable, and the bathroom was updated. It's a great location. My wife and I stayed there for one night, and we would stay there again.
Verified traveller
Stayed 1 night in Feb 2024
Response from Staff and Management on 14 Feb 2024
Thank you anonymous for your business and the positive feedback on your experience as our guest during your recent stay with us. We look forward to having you again, so please come see us. Thank you again and take care.Sincerely,The Colonial Motel.