Exterior

Reviews of Sleep Inn & Suites Norman near University

2.5 out of 5
Sleep Inn & Suites Norman near University
2601 Bankers Ave, I 35 & Hwy 9, Norman, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 812 reviews" "
Rating 8 - Good. 219 out of 812 reviews" "
Rating 6 - Okay. 41 out of 812 reviews" "
Rating 4 - Poor. 20 out of 812 reviews" "
Rating 2 - Terrible. 13 out of 812 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The remote control did not work in our room. It took 4 phone calls and 2 visits to the front desk to figure it out. The front desk attendant was increasingly unhelpful with each interaction. Completely apathetic.
Stayed 1 night in May 2024

10/10 Excellent

Dawn, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access. Always friendly. Love that it is next to a large, beautiful casino
Stayed 1 night in May 2024

10/10 Excellent

Penny

Greatest
Stayed 1 night in May 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. My only issue was the dog in room next to us kept barking.
Stayed 1 night in Apr 2024

8/10 Good

Joann

Was great
Stayed 1 night in Apr 2024

10/10 Excellent

Julie, Loveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms continental breakfast staff and free shuttle-my thanks
Stayed 1 night in Apr 2024

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jordan G on 21 Apr 2024
Dear Loyd, Thank you for taking the time to leave feedback regarding your recent stay! Should your travels bring you back to the area, we look forward to welcoming you back again!

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Jordan G on 21 Apr 2024
Dear Don, Thank you for the positive feedback! We're delighted to hear that you enjoyed your stay with us. If you ever find yourself in the area again, we'd love to welcome you back. Safe travels!

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction around the entrance to the property
Stayed 1 night in Mar 2024
Response from Jordan G on 21 Apr 2024
Dear Leighton, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the construction around the entrance to our property. We are working to minimize disruptions and improve our facilities for our guests' comfort. We appreciate your understanding and patience during this time. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a clean and comfortable stay.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you for the kind words, we hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
We appreciate it!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for your feedback!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a decent place to stay if there are no rooms at the casino.
Stayed 2 nights in Feb 2024
Response from GM on 22 Feb 2024
Thank you for your review!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, will stay again..
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
We look forward to you staying with us again! Thank you for the review!

10/10 Excellent

Jill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Doing road construction by property so kinda confusing to get to main lobby. New motel , rooms are very nice and quiet area.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for the kind words! Hopefully the construction will make it easier to get here when it's done.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
Thank you for your feedback, we hope you give us another chance soon!

8/10 Good

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access.
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
We appreciate you staying with us!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
Thank you for the review!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Always clean and comfortable.
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
Thank you for the kind words Randy, we hope to see you again!

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 22 Feb 2024
Thank you!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 22 Feb 2024
We appreciate the great review!

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Thank you for your feedback!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Very nice hotel. Right next to the casino is a bonus. I'll stay here again
Stayed 2 nights in Dec 2023
Response from GM on 23 Dec 2023
We appreciate your feedback, and look forward to hosting you again!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great recommend
Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Thank you for staying with us and leaving feedback!

10/10 Excellent

melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
We appreciate your review and hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute decision to stay in the area. Glad we chose this over a couple slightly less $. Overall reviews had this one rated higher, so we gave it a shot. Very clean, but you can tell it's older (some floors creak)k, etc). Very comfy beds, AC/Heat work well, amd fantastic shower. Love how the shampoo, etc are in larger, mounted squeezable bottles (vs small individual ones). Slept past time for the breakfast, but thats ok. Will stay here again if cant get comp room at RiverWind.
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Thank you for all the kind words, and valuable feedback. We're looking at renovating our hotel further and will be passing your comments on to the team.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Thank you for your feedback, we appreciate you choosing us!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
We appreciate the feedback!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a basic hotel close to a casino. Bed is comfortable, room is clean, and soft water in shower a plus.
Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Thank you for staying with us, we hope to see you again!

2/10 Terrible

Robert

Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
I'm sorry we failed to meet your expectations, we will strive to do better next time.

2/10 Terrible

Tink

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I chose a double King room, but the room only had a king and a couch pull out bed. The hotel did not offer a different room with two beds or two queen beds. Check in staff were rude and condescending.
Stayed 1 night in Nov 2023
Response from Front Desk on 14 Nov 2023
Dear Guest, I am sorry that you found our check in staff to be anything less than pleasant and accommodating. We are sorry to hear that you did not receive the room type that you preferred. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Ying Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team strives to provide the best possible experience for our guests, and it's always rewarding to know when we've succeeded. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.

6/10 Okay

Brent

Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Thank you for your feedback, we hope that you give us another chance to surpass your expectations.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 6 Nov 2023
Thank you for leaving feedback on your recent stay! We are happy you enjoyed your time with us and we hope to see you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Had a little hiccup with the check in -- apparently the reservation from Hotels.com wasn't received. The staff was pleasant and worked to get it resolved (only took about 15 minutes) This is a really great place to stay for the casino next door. They have a shuttle that runs 24x7 which is incredibly convenient. The rooms are clean and well serviced. Didn't have a single problem (were there one night). Breakfast is what you'd expect -- waffle station, eggs, sausage, cereal and bread products.
Stayed 1 night in Oct 2023
Response from Front Desk on 6 Nov 2023
Dear Michael, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your understanding regarding the hiccup with the check-in process and the issue with your reservation. We're pleased to hear that our staff worked to get it resolved promptly and that it only took about 15 minutes. Providing a smooth check-in experience is important, and we're glad the situation was resolved to your satisfaction.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were excellent!
Stayed 2 nights in Oct 2023
Response from Front Desk on 6 Nov 2023
Dear Scott, Thank you for taking the time to leave feedback regarding your recent stay. We are thrilled that you enjoyed your stay and that the front desk staff was welcoming.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Jordan at the desk was outstanding she helped through the problem with Expedia. Jordan is a rock star!!
Stayed 1 night in Oct 2023
Response from Jordan G on 22 Oct 2023
Dear Greg, Thank you very much for the kind words. I am so gad that we were able to work through the reservation mix up and get you and your family to the ball game! We hope you had a wonderful stay, and can't wait to welcome you back in the future!Kind Regards,

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jordan G on 22 Oct 2023
Dear Angela, Thank you for leaving feedback on your recent stay. We hope you enjoyed your time with us, and we hope to see you again soon!

2/10 Terrible

Sheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 15 Oct 2023
Dear Sheryl, We appreciate your feedback, and we regret that your experience with us did not meet your expectations.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Front Desk on 15 Oct 2023
Thank you for your positive review! We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience during your stay at our hotel.Your feedback serves as motivation for our team to continue providing excellent service and maintaining high standards. We look forward to welcoming you back on your next visit, and if you have any specific preferences or requests, please don't hesitate to let us know. Your satisfaction is our priority.Thank you for choosing to stay with us, and we can't wait to serve you again.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Front Desk on 6 Nov 2023
Thank you for leaving feedback on your recent stay. We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk on 23 Sept 2023
Dear Guest, Thank you for taking time to leave feedback on your recent stay! We are thrilled that you had an exceptional stay, and we hope to see you again in the future should your travels bring you back to the area.

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay there again
Stayed 1 night in Sep 2023
Response from Jordan G on 23 Sept 2023
Dear Gordon,Thank you so much for the positive review. We appreciate you taking time to leave feedback on your recent stay. We hope to see you again soon in the future!

2/10 Terrible

alfredo

Stayed 1 night in Jul 2023
Response from Front Desk on 23 Sept 2023
Dear Alfredo, I am sorry to see that you were displeased with your stay. I understand that early check in fees can be quite annoying, but we must keep this policy in place so that our housekeeping staff has ample time to clean every room to the standards we know guests appreciate. We hope for another opportunity in the future to provide you with a better experience.

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Went to an OU game and was great location.
Stayed 1 night in Sep 2023
Response from Front Desk on 17 Sept 2023
Thank you for sharing your feedback on your recent stay! We are thrilled that you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you for sharing your feedback on your recent stay with us! We are thrilled to have met your expectations, and we hope to welcome you back in the future!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you so much for the positive review! We hope to see you again the next time you are in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy. Staff was very friendly. Breakfast was good. Would stay again. No complaints.
Stayed 1 night in Sep 2023
Response from Front Desk on 11 Sept 2023
We truly appreciate your positive review! It's fantastic to hear that your room was clean and tidy, and that you found our staff to be friendly. We're glad you enjoyed the breakfast as well. Your willingness to stay with us again is the best compliment we could receive, and we're thrilled to know that you have no complaints. We look forward to welcoming you back in the future. If you ever need anything or have any special requests on your next stay, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible!

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jordan G on 11 Sept 2023
Thank you for providing feedback on your recent stay with us! We hope to see you again soon.