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Reviews of Candlewood Suites Norfolk Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Norfolk Airport, an IHG Hotel
5600 Lowery Rd, Norfolk, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 277 out of 655 reviews" "
Rating 8 - Good. 190 out of 655 reviews" "
Rating 6 - Okay. 91 out of 655 reviews" "
Rating 4 - Poor. 43 out of 655 reviews" "
Rating 2 - Terrible. 54 out of 655 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

2/10 Terrible

Vaughan

Travelled with family
Disliked: Cleanliness
They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Dear Valued guest,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.If we could be of further assistance, please do not hesitate to reach out to us.

2/10 Terrible

Sevada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have a room for me
Stayed 1 night in May 2024
Response from Hotel Management on 2 May 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

2/10 Terrible

Jim

Travelled with family
Disliked: Staff & service
Online showed one room availabile. Reserved the room. Got to the property and they were full. Said the app does that a lot. No room at the inn.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for providing us with such valuable feedback on your experience with us. I'm sorry there was an issue with your reservation due to our systems being updated. Rest assured we take matters such as these seriously and will be looking into this matter immediately.

10/10 Excellent

Kenneth, Union

Travelled with group
Property at first sight I thought it was not good but I was surprised my room was very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Tom

Business traveller
Disliked: Property conditions & facilities
This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

2/10 Terrible

Monique

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Mar 2024

2/10 Terrible

sherrod

Travelled with family
Disliked: Cleanliness, staff & service, amenities
nothing
Stayed 3 nights in Mar 2024

8/10 Good

BIANCA

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean enough for a two night stay. I would stay again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mike

6/10 Okay

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Chloe

Liked: Staff & service, property conditions & facilities
The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dionne Anita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a horrible service from check-in to Check-out. Me and my family arrived Friday evening to check-in well none of the reservations paper work was printed out so we had to wait okay no big deal. We get to the room well key card did not work so we had to go back down the to service desk to get that situated. At that point we were tired and hungry so the front desk attendant express they will have it fix when we get back. We get back around 10pm and our key card still was not operational, we had to go back down at this point we were really tired and sleepy so the front desk attendant had to use his master card to let us in for tonight. Get up the next morning (Saturday) still no key card operational, we endure this the whole stay. Property manger had to hook up a computer just to open the door for each time we need to leave the property. Didn’t get ask to move to another room til Saturday night which we were to exhaust to move anll our belongings and we had an 5am flight Sunday morning. This was a very inconvenience for me and my family. Room 302 needs a major upgrade to that room. I pray they take that room off line until they are able to fix the door. I will never recommend this property to anyone.
Stayed 2 nights in Mar 2024

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
There were bugs and hair in the beds and the beds were dirty
Stayed 1 night in Feb 2024

4/10 Poor

Andualem

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 4 nights in Jan 2024

6/10 Okay

Jessica

Stayed 1 night in Jan 2024

6/10 Okay

Brevet

Liked: Cleanliness, staff & service
Couldn't get their internet to work, Other then that it was fine.
Stayed 4 nights in Dec 2023

2/10 Terrible

Charles

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Aisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay again
Trying to get in contact directly was awful. It didnt happen. You all had to email them after trying to make phone contact. Our room smelled like mildew. We opened the window to help. Paint was peeling in the bathroom. There was no toilet paper initially. It needs a refresh. Pull up the carpet and start over. I would not stay again. The staff was professional and attentive in person. No complaints about them.
Stayed 2 nights in Oct 2023

2/10 Terrible

Kelly

Disliked: Staff & service, amenities, property conditions & facilities
There were roaches, my Tv in my room and no hot water
Stayed 1 night in Oct 2023

6/10 Okay

TAMEKA

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.
Stayed 2 nights in Oct 2023

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine
Stayed 1 night in Oct 2023

6/10 Okay

Fariha

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in. Very nice staff!
Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place in the planet
Stayed 1 night in Sep 2023

2/10 Terrible

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Check In was supposed to be 3 pm but our room wasn’t clean until almost 9. Evening staff were not good. The lady working the desk told me to go out and find a manger who was smoking on his break and ask him about the room taking so long instead of her checking with house keeping. Rooms were suitable and comfortable but after a 10 Hour drive we didn’t want to Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier
Stayed 1 night in Aug 2023
Response from Freddie on 28 Aug 2023
Thank you for your response! We appreciate your business and I am sorry for the inconvenience!

4/10 Poor

Keenan

Disliked: Cleanliness, property conditions & facilities, room comfort
Way. way , way over priced
This place is convenient to downtown Norfolk.....but I could and should have paid the same price and stayed downtown. The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property
Stayed 1 night in Aug 2023

6/10 Okay

Yashica

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Roger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely no way to get help with your room booked through Expedia. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.
Stayed 3 nights in Jul 2023

8/10 Good

Sky

Travelled with partner
Liked: Cleanliness
Right across from Walmart.
Stayed 2 nights in Jun 2023

10/10 Excellent

sonya

Stayed 1 night in Jul 2023

2/10 Terrible

ayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.
Stayed 4 nights in Jun 2023

6/10 Okay

Jimmy

Travelled with partner
Disliked: Cleanliness
I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.
Stayed 2 nights in Jun 2023

2/10 Terrible

ELIAS, SPRINGFIELD

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Frances

Travelled with family
Stayed 2 nights in Jun 2023

10/10 Excellent

Jane C

Liked: Cleanliness, staff & service, property conditions & facilities
Especially liked the kitchenette. That was great
Stayed 14 nights in May 2023

10/10 Excellent

Sudhir

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Jun 2023

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee please
Great room for the price but no coffee in the lobby! There was coffee in the Candlewood Shop off the lobby but no creamer avaialble. My wife, who is a bear without her coffee, was not pleased.
Stayed 1 night in Jun 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

jorden

Travelled with family
Liked: Staff & service
Very nice staff. The furniture and carpet are old. Needs renovating
Stayed 1 night in May 2023

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to be able to have a kitchette. In this area other events are procey noce to be able to save money and prepare your own food.
Stayed 3 nights in Apr 2023

6/10 Okay

Clarisse

Travelled with family
Liked: Staff & service
Disliked: Amenities
Don't waste your time the alarm went off every night at midnight also in morning dogs start barking at 7am idk if it's dog park or something. Not a fan first and last time I'm coming to this place. The photos provided must be old cuz I had two rooms didn't look like the photos
Stayed 3 nights in May 2023

4/10 Poor

Carlos

Stayed 1 night in Apr 2023

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice hotel at a reasonable price.
Stayed 1 night in May 2023