Lobby
Check availability

Reviews of The Falls Hotel & Inn

2.5 out of 5
The Falls Hotel & Inn
5657 Victoria Ave, Niagara Falls, ON

Reviews

7.4

Good

Rating 10 - Excellent. 682 out of 2002 reviews" "
Rating 8 - Good. 610 out of 2002 reviews" "
Rating 6 - Okay. 303 out of 2002 reviews" "
Rating 4 - Poor. 201 out of 2002 reviews" "
Rating 2 - Terrible. 206 out of 2002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jerzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of everything
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close it was to the falls and cliffton hill! The staff were all extremely friendly. I would stay here again as it was convenient.
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

REZA

Liked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Muhammad

Need some renovations
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Karetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. I disliked that there were no mirrors in the room and some should be added. Other then that , I loved it and enjoyed my stay
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Veronica

Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Mariglen

Travelled with family and small children
Overall experience was very good. I stayed for only one night and it wasn’t so bad. The beds and pillows weren’t the most comfortable ones and one of the front desk lady seemed like she wasn’t happy that costumers are coming from the expressions and her talking. The phone in my room didn’t worked and I had to ask to the front desk for an extra set of bed sheet and they came very fast. I would rate the overall experience 2.5/5.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly Jannele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Ronely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are easy to talk to and always willing to help out if you need anything.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Katelyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were rude. Rooms were nice and it is in a good locations
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We are very sorry to learn of your experience with staff and will be further looking in to this matter.

2/10 Terrible

Brittanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed. Way over priced
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Esther, Markham

Travelled with family
Liked: Amenities
Good and clean
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Brittney

Liked: Staff & service
Excellent location
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Alexis

Liked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for taking the time to share your feedback with us.

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property had no microwave the air conditioner unit was so loud it was kind of hard to fall asleep the bathroom was a nice size but I thought we were staying in the tall building of the hotel I had no clue there were any outside rooms behind the hotel that was pictured online I would have preferred to stay with the door inside a building not outside. Your refrigerator was really old and crooked you had to lift it up to shut the door and didn't keep the drinks we had very cold.
Stayed 5 nights in May 2024
Response from General Manager on 16 May 2024
Thank you for taking the time to share your valued feedback with us based on your recent stay. For future reference you can always upgrade your reservation with a member of the front desk as we do offer microwaves within our family tower rooms. We hope to have the opportunity in the future to welcome you back.

8/10 Good

Sharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have pool
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Xylene Larsen Rizze

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came with my friends and they enjoyed the place so much. Loved how it so close to shopping areas and mostly the spa. Definitely worth the price. Will surely come back! 🌷
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We look forward to welcoming you back again in the future.

2/10 Terrible

Jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend coming here especially with children, but you get what you for
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you for your feedback. Our property is secured and monitored 24 hours per day. Please feel free to contact the property to further discuss.

8/10 Good

Melodie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is great. But be warned, EXPEDIA's pricing is WRONG!! Expedia hasnt communicated well with their hotels & as such, shows you a lower amount then what you'll actually pay!
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Thank you for your feedback. We hope that you were able to get your reservation details resolved .

8/10 Good

Jerick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it because it’s clean, convenient,quite and specially safe,,
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Milton

Liked: Cleanliness, staff & service
The hotel is a somewhat outdated. Staff is great and we’re very attentive to our needs.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Melodie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Expedia however, needs to fix their issue! The room costs MORE than Expedia said it would!!
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

2/10 Terrible

Jaclyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was awful the toilets didnt even flush
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay. Upon inspection of the room by management and maintenance the toilet was found to be in proper working order.

2/10 Terrible

Sanjay

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell in room, very small room, not as seen in picture, Noise comes from side of room.
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Thank you for your recent feedback. All photos of rooms are taken of the specific room type booked. Often guest only review the main image not realizing we offer many different room types at different rates.

10/10 Excellent

Roberto Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Clifton Hill and many attractions at Niagara Falls.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you for taking the time to share this valued feedback with us based on your recent stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Thank you for taking the time to share this valued feedback with us based on your recent stay.

10/10 Excellent

Nancy, Toronto

Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Mehakman kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet place
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big and spacious. Clean hotel and good shape. Friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Sid

Travelled with group
Disliked: Amenities
Tv didnt work
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay. Please never hesitate to speak with a member of staff as we gladly could have resolved this promptly for you.

4/10 Poor

Dale

Travelled with family
Disliked: Amenities, property conditions & facilities
Holes in wall where towel bar ws e replaced but in lower position, cracked walls,square spot 4x5 wih mold under sink, never been charged for parking at any hotel, intill now. 20 bucks a night.
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

jenevie

Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Ashley

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

10/10 Excellent

Yenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

10/10 Excellent

Briana

Stayed 2 nights in Apr 2024
Response from General Manager on 16 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

ROD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

8/10 Good

Kishore, Fort Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property in the Clifton Hills area. Affordable and convenient with on-site parking and proximity to the falls, attractions, and shopping.
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Livia

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom sink was clogged and the jacuzzi tub didn’t work. The front desk offered no money back or any sort of compensation. Where did the customer service go?
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We are very sorry to learn that your stay with us did not go as expected . We have emailed you privately to discuss your experience further.

6/10 Okay

Stjepan

Travelled with group
Liked: Staff & service, amenities
Close to Casino , sky wheel , shopping
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us based on your stay.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price needs some upgrades
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Kimberly Jannele

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was terrible and the access to the rooms was awful. The pictures of the rooms are not accurate, Its a MOTEL not a hotel
Stayed 1 night in Feb 2024
Response from General Manager on 17 Apr 2024
Thank you for your recent feedback regarding your reservation with The Falls Hotel and Inn . As mentioned in our name we are both a hotel and Inn as we offer both hotel room options with suites as well as economy options in our motel section. Your booking was made for our hotel section and would have been happy to offer you a reservation change to our tower for future reference.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Fadya

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.