Lounge

Reviews of Sheraton Niagara Falls

4 out of 5
Sheraton Niagara Falls
300 3rd St, Niagara Falls, NY

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1009 reviews" "
Rating 8 - Good. 266 out of 1009 reviews" "
Rating 6 - Okay. 149 out of 1009 reviews" "
Rating 4 - Poor. 84 out of 1009 reviews" "
Rating 2 - Terrible. 85 out of 1009 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good and the pool was amazing!
Stayed 2 nights in Mar 2024

10/10 Excellent

maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 2 nights in May 2024

6/10 Okay

Jan

Travelled with family
The hotel has a Rainforest Cafe, which is great, but it closes too early.
Stayed 1 night in May 2024

4/10 Poor

Terrell

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
They did not get around to cleaning my room the next day. When I asked them to come they did not have anyone available. Then I asked for fresh bathroom towels and washcloths they only provided towels.
Stayed 2 nights in May 2024

2/10 Terrible

Devesh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel had a toilet with unflashed Debries from Previous resident who may have used toilet. Dirty phone and sticky switches from Dirt. There were carpets ripped and duck tapes on carpets. Def. Poorly managed and cared for. Should not be marketed under Marriott Bonvoy.
Stayed 1 night in May 2024

10/10 Excellent

ELOM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propertyis in a very convenient location where i was able to walk every where including to Canada.and back to the USA.
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Elom,Thank you for sharing your experience at Sheraton Niagara Falls! We're delighted that our convenient location allowed you to explore. We hope to welcome you back for another seamless and enjoyable stay.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay and I will return to this hotel on my next trip.
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Hi Charles,Thank you for choosing to stay at Sheraton Niagara Falls. We are pleased to hear that you enjoyed your stay, and that you will be booking with us again in the future. We look forward to hosting you.

10/10 Excellent

Dhilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property very close to niagara state parks
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Dhilip,Our amazing location and spotless accommodations are just some of the reasons our guests enjoy staying at Sheraton Niagara Falls, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Rohit

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Alina

Liked: Amenities, property conditions & facilities
The hotel looks very nice, clean rooms, not far from the Niagara Falls
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Alina,Many thanks for taking the time to share your experience with us. We appreciate your kind words about our impeccable accommodations and great proximity to the Falls. It was truly a pleasure having you here, and we hope you return soon!

8/10 Good

Anjanie

Liked: Cleanliness, property conditions & facilities
It’s nice overall but places usually close very early in the area especially restaurants
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Anjanie,Thank you for choosing Sheraton Niagara Falls. We hope you had a restful stay at our hotel. Should you need recommendations for restaurants open later in the evening, our front desk team would be happy to assist you! Safe travels, and come back soon.

8/10 Good

Nadia An, Little River

Liked: Cleanliness, staff & service, property conditions & facilities
Good👍
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Nadia,Thank you for choosing Sheraton Niagara Falls and for sharing your kind review. We are delighted you enjoyed your stay and hope to have the opportunity to welcome you back again.

2/10 Terrible

samuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, have Starbucks and Rainforest restaurant on the first floor. We take a walk to Niagara Falls after dinner.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Yan,Thank you for highlighting the tranquility and convenience of Sheraton Niagara Falls. It's great to hear you appreciated our peaceful atmosphere and amenities like Starbucks and Rainforest Cafe. Taking a leisurely stroll to Niagara Falls after dinner sounds like a wonderful way to unwind and enjoy the area's natural beauty. We look forward to welcoming you back for another relaxing stay and more delightful experiences.

10/10 Excellent

Sri Kanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Sri,Thank you for your excellent rating of Sheraton Niagara Falls! We're glad our location was convenient and we hope you'll return.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to convention center
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Kristen,Thank you for taking the time to provide your review. We are thrilled that our convenient location was a highlight of your stay. We hope to see you again soon at Sheraton Niagara Falls for another five-star experience.

6/10 Okay

Samir

Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Great place
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear David,Thank you for choosing Sheraton Niagara Falls and for your review. We are glad you enjoyed your visit, and on behalf of our team, we want to invite you back again anytime!

2/10 Terrible

Clint

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge isn’t working and smells. Bathroom door won’t lock. Can’t connect to guest service due to dial tone issues. Very disappointed in the cost for what you get. Service desk lady was great though!
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Clint,Thank you for taking a moment to share your honest thoughts. It's wonderful to know our hospitable front desk agent left a memorable impression on you; however, we regret your disappointment with our accommodations. Your feedback will be shared with the maintenance to ensure any necessary adjustments are made, and any odor issues dealt with swiftly. We sincerely hope you will give us another opportunity in the future to change your lasting impression.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area! Great for kids!
Stayed 2 nights in May 2024
Response from General Manager on 6 May 2024
Dear Julie,We know when our guests are looking for the best place to stay, they need a refreshing pool area to unwind in after a long day of enjoying all of Niagara Falls' many attractions. We're so pleased we were able to hit this mark for you, and we hope to see you again at Sheraton Niagara Falls!

8/10 Good

Yash

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Property not clean as per the Sheraton’s standards.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Yash,Thank you for taking the time to provide your feedback. We are concerned that your experience did not meet our usual high standards of cleanliness. Our team will address this matter promptly to ensure we maintain the excellence expected from our brand. We hope to have the chance to restore your confidence in our property during your next visit.Sheraton Niagara Falls

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

RAVINDER

Travelled with family
Enjoyed our stay
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Ravinder,Our team enjoyed hosting you at Sheraton Niagara Falls. Thank you for taking a moment to let us know you had a great stay! We hope you return soon!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close access to the Casio.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Dongqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Niagara Falls park, casino, and restaurants.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Dongqing,It was a pleasure to welcome you to Sheraton Niagara Falls. Thank you for highlighting our fabulous location so convenient to the falls and casinos. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Yamilet

Travelled with family and small children
The property needs upgrades.
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Yamilet,Thank you for choosing Sheraton Niagara Falls and sharing your five-star review. Our team is constantly working to improve, so we look forward to welcoming you back and impressing you further.

8/10 Good

Rosemarie, pleasant valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel. Staff was a little cold at counter . A lot of kids throughout running around . Very clean
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Rosemarie,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled the high standards of cleanliness we adhere to were reflected in your experience. That said, we'll be sure to have a conversation with our team to ensure professional and courteous service is provided at all times. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kari Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.

10/10 Excellent

Thaliangeli

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

Loic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is everything if you have kids! Its big and is surrounded by couches, very family friendly. You can bring food and drinks and relax while your kids Go nuts. Game room is VERY expensive but also fun for kids.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Loic,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you and your kids enjoyed the pool and games, and we look forward to seeing you again soon.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beautiful pool area. Excellent staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Yolanda,Thank you for your review of Sheraton Niagara Falls. We're thrilled to hear you enjoyed your stay, including our wonderful team and pool area. It would be an honor to welcome you back anytime!

8/10 Good

Gail, East Stroudsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kendra

Stayed 1 night in Apr 2024

8/10 Good

Reita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ALISHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Alisha,Thank you for choosing Sheraton Niagara Falls and for sharing your delightful five-star review. We really do have one of the best, hardest-working teams in the business, and they will be thrilled to know they were a highlight of your stay. We look forward to welcoming you back on future trips to the area.

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was great. The pool was too busy even though the hotel itself was not. The American side of Niagara Falls is deserted!! Most placed were closed or looked abandoned. We always stay at the Canadian side but wanted to try the other side this time. We went to a grocery store (Tops) to get something for the dinner. There was a cop there and the entry had a metal fence!! Had never seen such security at a grocery store! Well at least not anywhere in Canada.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Saeed,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. However, it's unfortunate to read you weren't able to enjoy some of our relaxing amenities, and we apologize for any inconvenience this may have caused. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Lashonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was confusing, $15 free play was confusing, access to Casino not completely covered. But the hotel itself has everything you need.
Response from General Manager on 8 Apr 2024
Dear Lashonda,Thank you for sharing your feedback. We apologize for any confusion regarding parking, the 15 free play offer, and the access to the Casino. We aim to provide clear information and a seamless experience for all our guests, and it seems we missed the mark during your visit. Rest assured, we will discuss this matter with our team and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm Regards,Management Team Sheraton Niagara Falls

8/10 Good

Aram

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s sad that you have to pay for pool even when you do not use it, and they didn't mention that during reservation .
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Aram, Thank you for being our guest and sharing your feedback. Please know that our amenity fee is mentioned on our website and includes far more than just the pool. We hope you enjoyed your stay otherwise and look forward to welcoming you back again soon.

4/10 Poor

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel itself was fine, however, when packing the car to go home I found that there was a failed attempt to steal my car sometime overnight, leaving it damaged. This happens in the hotel’s paid parking lot, so I would deem the area potentially unsafe. A police report was filed, I did not make the hotel aware of the incident prior to writing this review.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Ashley,We appreciate your feedback and the opportunity to address your concerns. The parking lot is owned by the City of Niagara Falls and is at your own risk. However, we'll certainly cooperate with any investigation. We're glad the attempt was unsuccessful, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Yosmar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Yosmar,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Sheraton Niagara Falls, and we look forward to your next visit.

4/10 Poor

Megan

Travelled with family
Our room was out of conditioner and body wash. I stopped by the front desk and asked for this to be replaced but it never was
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Megan,Thank you for taking the time to leave a review. We are disappointed to hear about the lack of toiletries in your room and the delay in service. We will use your feedback to improve the experience of future guests. We hope to welcome you back again and check all the right boxes for a top-notch stay.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Diana,We're delighted you had a great experience at Sheraton Niagara Falls. Your satisfaction is our goal, and we look forward to welcoming you back for another memorable visit!

10/10 Excellent

Joan

A little run down in the rooms and hallways but the workout run was in great shape
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Joan,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we appreciate you mentioning our great fitness center. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback is valuable to us. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Amarjit

Stayed 1 night in Mar 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Duff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple next door to us had a 30 minute drunken fight at 12:30am. Scared my daughter so much she couldn’t sleep. In the morning, the front desk said they’d refund everything but that I had to call Expedia for the main refund. Expedia then told me that the hotel did not approve a refund. The person at the front desk was nice, but the person in billing at the Sheraton was a liar. Said that I’d had an “altercation” with another guest. Complete nonsense. Plus, the hotel smelled horrible and we felt afraid for our safety. Overall, the worst hotel experience of my life.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Duff,Thank you for bringing this matter to our attention. It's deeply concerning to hear about your experience, and we regret any misunderstanding. Ensuring guest safety and comfort is paramount to our success. If you would like us to discuss this matter further, please reach out offline. We hope to hear from you and have an opportunity to regain your trust in the future.

4/10 Poor

rochelle

Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I don’t recommend this hotel, terrible noise during the night. I read other reviews before booking and I still booked a room. Big mistake.The hotel is very old, horrible old carpet, small bathroom and noisy. I couldn’t sleep starting at 3:00 am, I could hear other people speaking from their room and kids screaming. Horrible experience.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Daniel,We appreciate your feedback and are genuinely disheartened to hear about your experience. Your comfort is our priority, and it's clear we fell short. We understand the importance of a restful night's sleep and take your comments seriously as we evaluate our facilities and noise management strategies. Rest assured, we are committed to making improvements that enhance our guest experience. We hope to have another opportunity to better serve you in the future.