Exterior

Reviews of Niagara Falls Marriott on the Falls

4 out of 5
Niagara Falls Marriott on the Falls
6755 Fallsview Blvd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1843 out of 3871 reviews" "
Rating 8 - Good. 1003 out of 3871 reviews" "
Rating 6 - Okay. 488 out of 3871 reviews" "
Rating 4 - Poor. 265 out of 3871 reviews" "
Rating 2 - Terrible. 272 out of 3871 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Dear Jan, Thank you for sharing your rating. We strive to offer quality experiences to our guests; therefore, we are disappointed that we did not meet these expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Zach,Guest Services

8/10 Good

Geoffrey, Oakville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Dear Geoffrey, Thank you for choosing to stay with us and for taking the time to post a nice rating. We are happy that you had a great visit overall, and we hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our city.Zach,Guest Services

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Dear Vanessa, Thank you for the positive rating of Niagara Falls Marriott on the Falls. We are glad you enjoyed your stay with us, and we hope to see you soon.Zach,Guest Services

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view was incredible. Irritated to pay $39 to self park all else went well
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Dear Lisa, Thank you for taking the time to post your online review. We appreciate your perfect rating and are glad you enjoyed the amazing views of the falls. That said, we regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay at Niagara Falls Marriott on the Falls. Zach Guest Services

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such great hospitality at this location, staff were amazing and the rooms were clean. We had a minor inconvenience and the staff were extremely accommodating. The inconvenience was out of their control it had nothing to do with the hotel but rather some of the guests. Always love coming to the Marriott the standard of quality and service is always amazing. They made our weekend!
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Dear Caroline, Thank you for selecting Niagara Falls Marriott on the Falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. We will share your kind praises with our entire team. We are also happy you enjoyed our clean accommodations and convenient location. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again whenever you return to the area. Zach Guest Services

10/10 Excellent

BRENDAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the Falls from my hotel room.
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Dear Brendan, Thank you for choosing Niagara Falls Marriott on the Falls. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like you have to pay for parking. Everything about the hotel was great!
Response from Guest Services on 6 May 2024
Dear Barbara, Thank you for taking the time to provide feedback about your stay at Niagara Falls Marriott on the Falls. We appreciate your perfect rating and are glad you loved our well-kept property. That said, we regret you were disappointed with our parking cost. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay. Zach Guest Services

8/10 Good

JIALE

Liked: Cleanliness, staff & service, property conditions & facilities
It's good water view.
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Dear Jiale, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness
Property a bit dated. Paid for parking on premise and there were no more spots and was told to park in lot across street off premises.
Stayed 2 nights in May 2024
Response from Guest Services on 7 May 2024
Dear Tom, Thank you for sharing your experience. We are sorry you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future stays, our front desk is always happy to assist you with matters like this. We also regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We hope to have the pleasure of welcoming you back on a future visit to the area. Zach Guest Services

10/10 Excellent

Gursajan

Business traveller, Travelled with group
Liked: Amenities
Fantastic
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Dear Gursajan, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Kamani

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Dear Kamani, We are happy you chose Niagara Falls Marriott on the Falls for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Zach Guest Services

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and upgraded
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Dear David, Thank you for choosing Niagara Falls Marriott on the Falls and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. We hope to have the pleasure of doing so again in the future.ZachGuest Services

10/10 Excellent

Richard, Sault Ste. Marie

Stayed 1 night in May 2024
Response from Guest Services on 4 May 2024
Dear Richard, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services

10/10 Excellent

LAKHWINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Dear Lakhwinder, Thank you for letting us know your visit to Niagara Falls Marriott on the Falls was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Zach Guest Services

10/10 Excellent

Dawei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 1 May 2024
Dear Dawei, We are delighted you had an outstanding stay at Niagara Falls Marriott on the Falls and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Zach Guest Services

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Dear Steven, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott on the Falls. Zach Guest Services

8/10 Good

THIRUNAVALOORAN

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome trip
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Thirunavalooran, Thank you for sharing the nice rating about your experience at Niagara Falls Marriott on the Falls. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Zach Guest Services

4/10 Poor

Saleem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the back, away from Niagra Falls. There are 2 Marriotts. The other one is better clener and closer to falls with better view
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Saleem, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We hope you will give us another opportunity to regain your trust the next time you are in the area.Zach,Guest Services

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the 31st floor with floor to ceiling windows and an amazing view of the falls. We only stayed one night. You have to pay for parking but we were able to leave our car in the lot all day.
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Dear Jean, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. We are also happy you loved our comfortable guest rooms. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area.Zach Guest Services

6/10 Okay

Laura

Liked: Staff & service
Parking was inconvenient.
Stayed 4 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Dear Laura, Thank you for sharing your experience. We apologize for the parking concerns you had and for the frustration this caused you. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. We hope to have another opportunity to host you again soon. Zach Guest Services

10/10 Excellent

janely

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was inconvenient.
Stayed 5 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Dear Janely, Thank you for taking the time to post a review. While we appreciate your perfect rating, we regret the difficulty you experienced in finding a parking space. We value your remarks and will share them appropriately. It was a pleasure serving you at Niagara Falls Marriott on the Falls, and we look forward to your return. Zach Guest Services

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Amanda, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness
The property can boast a good view but thats it. Elevators are slow. Milestones tables need to be replaced. They appear sticky and dirty even after being wiped down. Room is weathered. Bathroom door would not stay closed, Couch appears to have been there since the property opened. For the price I would not recommend this property
Stayed 2 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Kevin, Thank you for your recent stay at our property. We apologize for the difficulties you had with the elevator. We appreciate your valuable feedback and will address this properly. Additionally, we value your comments regarding our amenities and will share these notes with the appropriate individuals for the future modernization of our hotel. We hope to have the opportunity to welcome you back in the future for an improved experience. Zach Guest Services

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views of the falls, clean rooms, and a wonderfully helpful and friendly staff made for a very pleasant stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear William, Thank you for posting a review of your visit to Niagara Falls Marriott on the Falls. We are glad our associates helped to elevate your time with us and that you loved our clean accommodations and the energizing views of the falls. We will share your compliments with everyone. Thank you again, and we look forward to having you stay with us soon. Zach Guest Services

6/10 Okay

Nathan

Stayed 2 nights in Apr 2024

10/10 Excellent

bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view was so gorgeous!
Stayed 2 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Bonnie, We are delighted you had a refreshing and fulfilling stay at Niagara Falls Marriott on the Falls. It is always wonderful to see our guests' comments about how the incredible views elevated their visit. Thank you for the review, and we look forward to hosting you again soon. Zach Guest Services

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was wonderful, but Norma at the checkin desk was exceptional. She really helped us enjoy the region with her friendly suggestions.
Stayed 4 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Cynthia, Thank you for selecting Niagara Falls Marriott on the Falls. We are fortunate to have such thoughtful and exceptional team members as Norma, and we will be sure to share your kind words with her as well as our entire team. It was a pleasure hosting you, and we look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
The service is great and very hospitable
Stayed 2 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Mohammad, Thank you for reviewing your stay at Niagara Falls Marriott on the Falls. We are delighted to read that our associates helped to make your stay even more comfortable. Your compliments will surely be shared with them. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 Excellent

In Seok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice view of the fall
Stayed 1 night in Apr 2024

10/10 Excellent

helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room , clean and bedding very comfortable. Plan on staying next yr
Stayed 2 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Helena, It was a pleasure welcoming you at Niagara Falls Marriott on the Falls. We are thrilled that your experience was perfect from beginning to end. Our newly renovated accommodations complement the natural beauty of the Falls while you soak up their stunning views from our oversized windows, and we are glad you enjoyed it. On behalf of all of us, we thank you for taking the time to review our hotel, and we love knowing you plan to return. ZachGuest Services

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of the falls from our room! Nice quiet area with many things in walking distance
Stayed 3 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Susan, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad our location worked well for you and that you loved the amazing views of the falls and our comfortable guest rooms. It was a pleasure accommodating you, and we look forward to your return. Zach Guest Services

10/10 Excellent

mohnish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Mohnish, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Niagara Falls Marriott on the Falls, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not amazing but everything else is perfect! Got an amazing upgrade too!!
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Nathalie, Thank you for sharing your feedback with fellow travelers. We are glad we exceeded most of your expectations and that you loved your upgraded guest rooms. Additionally, we appreciate your remarks regarding our parking service. It was a pleasure hosting you at Niagara Falls Marriott on the Falls, and we look forward to you choosing us any time you visit the area. Zach Guest Services

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Melissa, Thank you so much for the terrific rating regarding your stay at Niagara Falls Marriott on the Falls. We hope you are already planning another trip our way. ZachGuest Services

6/10 Okay

Jerome, Southfield

Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Dear Jerome, Thank you for being our guest. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Zach Guest Services

10/10 Excellent

Brian, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view!! 😊
Stayed 3 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Brian, Thank you for choosing Niagara Falls Marriott on the Falls. We are pleased to know how much you enjoyed your time with us. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area.Zach Guest Services

8/10 Good

lijuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Lijuan, Thank you for the nice rating of your time at Niagara Falls Marriott on the Falls. It is always a pleasure to see when our guests enjoy everything we have to offer and that you loved the amazing views of the falls. We look forward to your return whenever you revisit the area. Zach Guest Services

10/10 Excellent

Aya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service and we would like to come back
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Aya, Thank you for choosing Niagara Falls Marriott on the Falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. We will share your kind praises with everyone. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again whenever you return to the area. Zach Guest Services

10/10 Excellent

Ance

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Dear Ance, Thank you for your recent stay at the Niagara Falls Marriott on the Falls and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to the area. Zach Guest Services

8/10 Good

Peter

Stayed 3 nights in Apr 2024
Response from Guest Services on 6 May 2024
Dear Peter, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Niagara Falls Marriott on the Falls. Zach Guest Services

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean, amazing views of the falls.
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Mark, Thank you for reviewing your stay at Niagara Falls Marriott on the Falls. We are glad you loved the energizing views of the falls and that you loved our clean property. We value your remarks and look forward to having you back soon. Zach Guest Services

8/10 Good

Donna

Stayed 1 night in Apr 2024
Response from Guest Services on 5 May 2024
Dear Donna, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Niagara Falls Marriott on the Falls. Zach Guest Services

2/10 Terrible

Maria B

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Dear Maria, Thank you for your visit. It is disappointing to see we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Zach Guest Services

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of the falls. Room has a bar fridge and a good sized bathroom. Shower is good. Pillows were too thick and the duvet made us overheat.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Charles, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad you loved our well-appointed guest rooms, spacious bathrooms, and the vivid views of the falls. That said, we are sorry for the concerns you had with the pillows and duvet. We value your comments and will share them appropriately. Thank you again, and we look forward to serving you again soon. Zach Guest Services

8/10 Good

Josh

Pleased
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Josh, Thank you for choosing Niagara Falls Marriott on the Falls and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.ZachGuest Services

10/10 Excellent

Sasha

Stayed 2 nights in Apr 2024
Response from Guest Services on 3 May 2024
Dear Sasha, Thank you for the perfect rating of your time at Niagara Falls Marriott on the Falls. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Zach Guest Services

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
nice sunrise
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Wei, Thank you for choosing Niagara Falls Marriott on the Falls and sharing your experience. We strive to provide our guests with memorable moments and breathtaking views, and it's wonderful to hear that the sunrise added to your overall experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. ZachGuest Services

10/10 Excellent

Zynab

Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Dear Zynab, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Niagara Falls Marriott on the Falls look forward to your next visit. Zach Guest Services

10/10 Excellent

Zissy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay!
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Dear Zissy, Thank you for sharing that your stay at Niagara Falls Marriott on the Falls was perfect in every way. We are delighted we exceeded your expectations and that you had a relaxing visit. We appreciate you being our guest and look forward to being your home whenever you are in the area. Zach Guest Services

10/10 Excellent

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Dear Bushra, We are pleased to know you enjoyed your stay with us. Providing an exceptional visit to every guest is what we strive for every day. Thank you for being our guest at Niagara Falls Marriott on the Falls, and we look forward to welcoming you back soon for another enjoyable visit. Zach Guest Services