Exterior

Reviews of Marriott Niagara Falls Fallsview Hotel & Spa

4 out of 5
Marriott Niagara Falls Fallsview Hotel & Spa
6740 Fallsview Blvd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1793 out of 3448 reviews" "
Rating 8 - Good. 775 out of 3448 reviews" "
Rating 6 - Okay. 370 out of 3448 reviews" "
Rating 4 - Poor. 248 out of 3448 reviews" "
Rating 2 - Terrible. 262 out of 3448 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay views are outstanding
Stayed 1 night in May 2024

10/10 Excellent

Nguyet Thi thanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our window by falls
Stayed 3 nights in May 2024
Response from Guest Services on 23 May 2024
Dear M. Thanh, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know that we exceeded your expectations and that you particularly enjoyed the amazing views of the falls from your room and the magical colored lights at night! We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.ZachGuest Services

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good
Stayed 1 night in May 2024
Response from Guest Services on 23 May 2024
Dear Guest, Thank you for your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. ZachGuest Services

2/10 Terrible

Daisy Loretta

Disliked: Cleanliness
Over 45 minutes checking in!!!
Stayed 1 night in May 2024
Response from Guest Services on 23 May 2024
Dear Ms. Loretta, Thank you for your candid review. We sincerely apologize for the delay you experienced upon check-in and for the inconvenience this caused. Our team strives to provide impeccable service and timely responses to our guests' needs; therefore, we are very disappointed that this was not your experience. We will address your comments with our front desk team appropriately. We hope you will give us another opportunity to show you our commitment to exceptional hospitality. ZachGuest Services

8/10 Good

Rajagopal V

Travelled with family
Liked: Cleanliness, property conditions & facilities
Liked the Falls view from the room and the proximity to everything. Liked the complimentary drinks on arrival. Did not like that there is no microwave in the room. The person who checked us in on arrival is not customer focused. Check out person on day of departure are friendly.
Stayed 3 nights in May 2024
Response from Guest Services on 23 May 2024
Dear Rajagopal, Thank you for your fantastic review and the wonderful things you had to say about Niagara Falls Marriott Fallsview Hotel & Spa! Our hotel boasts incredible scenic views of the Niagara River and Niagara Falls and combines excellent location with blissful accommodations. Your comments were a pleasure to read. Thank you once more for your feedback, and we look forward to having you stay with us again.ZachGuest Services

10/10 Excellent

Wendell R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with the hotel. The view of the falls could not have been beat. Highly recommend. Trip of a life time.
Stayed 2 nights in May 2024
Response from Guest Services on 23 May 2024
Dear Wendell, We appreciate your recommendations. It is wonderful to read that we exceeded your expectations and that you were especially happy with the amazing Fallsview. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa!ZachGuest Services

10/10 Excellent

Dosok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The View
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Dear Ray, Thank you for the excellent rating of Niagara Falls Marriott Fallsview Hotel & Spa! It is our goal for every guest to have a memorable experience, and we are delighted we exceeded your expectations with the excellent views! Thank you again, and we hope to see you soon.ZachGuest Services

10/10 Excellent

Kushan, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Dear Kushan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know that we exceeded your expectations and that you particularly enjoyed the amazing views of the falls and the magical colored lights at night! We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.ZachGuest Services

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Dear Richard, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa! Although your rating does not reflect your review, we are pleased to know you enjoyed our excellent location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.ZachGuest Services

10/10 Excellent

Sharmane, Toronto

Travelled with family
Liked: Staff & service, property conditions & facilities
The view from the falls is absolutely stunning and definitely worth experiencing, especially on a long weekend when the area is bustling with excitement and energy!
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Dear Sharmane, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your stay, and your comments were pleasant to read. Thank you for mentioning how much you enjoyed the excellent views of the falls. We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 Excellent

Joyce, North Richland Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent location to Niagara Falls. Clean rooms!
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Dear Joyce, It is a pleasure to read your fantastic review of Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed our fresh accommodations and terrific location. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.ZachGuest Services

10/10 Excellent

Arpit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing! Everything that you need on your first visit to Niagara!
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Dear Arpit, Thank you for your fantastic review and for all the wonderful things that you had to say about Niagara Falls Marriott Fallsview Hotel & Spa! Our hotel boasts incredible scenic views of the Niagara River and Niagara Falls and combines excellent service with blissful accommodations. Your comments were a pleasure to read, and we are excited to share them with our exceptional staff. Thank you once more for your feedback, and we look forward to having you stay with us again.ZachGuest Services

4/10 Poor

Jinsoo

Stayed 2 nights in Mar 2024
Response from Guest Services on 22 May 2024
Dear Jinsoo, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality.ZachGuest Services

4/10 Poor

Aitirja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, rather it housed four gigantic spiders which were found crawling around. We called reception and told them to help us somehow but they didn’t have any set protocol for these kinds of situation. Not even a bug spray in hand?? We mentioned this at the end too when we were leaving so they are aware of the conditions of the room we were in, but they kept putting us off and ignoring the topic. ON TOP OF THAT, self parking is off site which should have been mentioned somewhere in the info page. The walk to the car and back is too far and is very tiring to do after a long day of activities. Also what is the point of paying $40 (PLUS other fees) if they are going to mention that they are not liable if something were to happen to my car. Am I to stay worried that their parking lot may not be safe? Since the off site parking lot was an open space that freaked me out even more. The only reason I am giving 2 star for the room is because it was spacy and the bathroom was nice. But the furniture was really old and not clean. The room view wasn’t bad but the windows make it hard to see. Lastly the AC in the room was not the best it was really hot. Overall the experience was not worth however much I had to pay :/
Stayed 2 nights in May 2024

10/10 Excellent

Jaewon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Jaewon, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Niagara Falls Marriott Fallsview Hotel & Spa. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. ZachGuest Services

6/10 Okay

carlo, Brampton

Travelled with family
Liked: Cleanliness, staff & service
The room was fine but the shower had no hot water until you waited about 3 or 4 minutes
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Carlo, Thank you for being our guest and taking the time to comment on your stay. We are pleased you were satisfied with most of our services, but we regret not meeting your expectations regarding the hot water function. We will share your comments with our team appropriately. Thank you for mentioning that your experience was pleasant overall, and we hope you will give us another opportunity to serve you on your future visit.ZachGuestis Services

10/10 Excellent

Shu

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convinent to view the falls.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Shu, It is a pleasure to read your fantastic review of Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed the excellent views and our terrific location. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.ZachGuest Services

6/10 Okay

Lialette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room situation was very frustrating. I paid for a room with a view of the Falls and they stuck us in a corner room where you could see the edge of the Falls and that's it. They offered to move us into a Falls view room the next night but we would have had to pack up and switch rooms, which is not very convenient so we stayed where we were. The room was also super hot and the temperature controls didn't seem to work very well and there was one vent in the room, not facing the bed. Also the elevator situation was frustrating as they have one set of buttons for six elevators and two of them don't go above Floor 18 which we were. So you have to wait for other elevators to close before summoning another. As a pro, all of the staff were very friendly and helpful.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Lialette, Thank you for choosing us for your recent visit to the city. We regret your disappointment with the views from your room. We understand your frustration and are sorry for not meeting your expectations. Our goal is to provide an exceptional experience to each of our guests, and we will address your comments with our team appropriately. Moreover, we apologize for the difficulties you had with the elevator and the issues with the air conditioning in your room. We will review your remarks with our maintenance team as we strive to improve our guest's stay. That said, thank you for highlighting our friendly staff. We are grateful for your patience and hope to have another opportunity again on your next visit to our area.ZachGuest Services

10/10 Excellent

Renee

Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Renee, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Niagara Falls Marriott Fallsview Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to the city.ZachGuest Services

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip: Expect to pay 60 CAD for valet parking plus tax each night, Self parking which is the hotel parking a hike away from hotel to be 40 CAD a day. The have a breakfast buffet 30 CAD per person. The IHOP next door is very, very expensive 35 CAD for pancakes, eggs and a meat. However we enjoyed our stay and will recommend.
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Dear Renee, Thank you for taking the time to post your online review. We are pleased you enjoyed your stay overall. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do is aimed at providing our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again for your recommendations; we hope you will choose us the next time you visit the city.ZachGuest Services

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a view of the falls and it was one of the highlights of the trip. We also had a separate couch area that was nice with traveling with our recently home from college child. Excellent view, great service. Walkable to many things. Right above the tram that will take you to the Niagara falls park entry. Nice smooth elevators. Morton's was enjoyable, room service was great and Starbucks is located in the lobby. Great location!
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Dear Karen, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you and your family enjoyed our attentive service, convenient location, and amenities. Thank you for mentioning how much you enjoyed our spacious rooms and how they met your family's needs. Our contemporary design combined with scenic views of Niagara Falls makes for a restorative stay! We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except for the parking. The parking lot was over a block away
Stayed 2 nights in May 2024
Response from Guest Services on 19 May 2024
Dear Pamela, We are delighted you enjoyed your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded most of your expectations. We appreciate your additional comments and hope you will come back whenever your travels bring you to the city.ZachGuest Services

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bar area needs new furnishing. Chairs are shot and tables of chips in most of them. Our room wasn't ready until 5:30pm on what was supposed to be a noon check in. Brutal!
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Robert, Thank you for your great comments and review of your visit with us. We are very sorry for the delay in getting your accommodations ready for your arrival. We do our best to maintain high standards, and we continually strive to improve our service. Candid comments like yours help us in this process, so we appreciate your feedback. Moreover, we regret your disappointment with the furniture in our bar and not meeting your expectations. We have shared your concerns with our team appropriately. Thank you again, and we hope to have the opportunity to provide you with the exceptional stay we are committed to giving every guest on your next visit.ZachGuest Services

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Complementary upgrade to a room that has a view of the falls. Location was great.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Ingrid, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our devoted associates were a pleasure to read! We will be sure to share your fantastic compliments with the entire staff. Thank you for highlighting our location and upgraded room with excellent views. We appreciate your review and look forward to having you as our guest again.ZachGuest Services

10/10 Excellent

Daniel M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was very friendly and helpful. Breakfast was a bit expensive for what it was, but room service was delicious. Easy walk to the falls and beautiful views.
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Dear Daniel, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our room service and devoted associates were a pleasure to read! We will be sure to share your fantastic compliments with the entire staff. We are also glad you liked our accommodations and convenient location to the falls. We appreciate your review and look forward to having you as our guest again.ZachGuest Services

2/10 Terrible

Madelyn

We tried to check-in but were told they ran out of rooms due to a maintenance issue. All the other Marriott properties in the area were fully booked so they refunded our money and suggested a different hotel instead.
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Dear Madelyn, Thank you for sharing your candid review. We're genuinely sorry to hear about your disappointment, even before experiencing our hotel firsthand. We understand that unexpected situations can be frustrating, and we are genuinely sorry for the inconvenience you have experienced. However, we hope you feel comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. It's important to us that our future guests know that we're dedicated to making every stay special, drawing on the positive experiences many have shared about their time with us. We wish you all the best in your travels and hope to have a chance to welcome you and experience the care and dedication we extend to our guests. ZachGuest Services

10/10 Excellent

Kun

Stayed 4 nights in May 2024
Response from Guest Services on 18 May 2024
Dear Kun, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.ZachGuest Services

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 18 May 2024
Dear Guest, It was a pleasure having you as our guest at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.ZachGuest Services

10/10 Excellent

Bricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in room 1826... beautiful view of both falls.
Stayed 3 nights in May 2024
Response from Guest Services on 17 May 2024
Dear Bricky, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your stay, and your comments were pleasant to read. Thank you for mentioning how much you enjoyed our spacious rooms and the views. Our contemporary design combined with scenic views of Niagara Falls makes for a restorative stay! We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 Excellent

Michelle, Redhill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant location, and the view of Niagara Falls from our room was breathtaking!
Stayed 1 night in Apr 2024
Response from Guest Services on 16 May 2024
Dear Michelle, Thank you for your comments about Niagara Falls Marriott Fallsview Hotel & Spa. We are delighted our location was perfect for your travel needs and that you appreciated the energizing views of the falls from your guest room. It was a pleasure serving you, and we look forward to your next trip to the area. Zach Guest Services

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was top notch and the view was superb!
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Dana, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was perfect in every way. We are glad you enjoyed the energizing views of the falls. We appreciate you being our guest and look forward to your next trip to the area. Zach Guest Services

6/10 Okay

Danaya, Roselle

Travelled with partner
Liked: Amenities
I did not like the way the room was perceived on Expedia as if it was the falls view. The hotel was clean but dated. I did not like the fact that ants started to come in my room and when I asked for it to be clean they sent someone up to clean but she only made the bed and did nothing about the ants. I did like that Morton’s steak house was in the hotel. I also liked the gift shop ladies who was very friendly. The rest of the hotel staff was mediocre.
Stayed 3 nights in May 2024
Response from Guest Services on 22 May 2024
Dear Danaya, Thank you for choosing us for your recent visit to the city. We regret your disappointment with the views from your room. We understand your frustration and are sorry for not meeting your expectations. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with our property websites. We appreciate you bringing this to our attention and for your patience. Moreover, we are sorry for the disturbances you reported. We assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Additionally,  we apologize for the housekeeping oversight during your stay, and we will address them with our team to make sure they are not repeated. That said, thank you for highlighting our restaurant and a few associates from the on-site store. It was our pleasure hosting you, and we hope to have another opportunity again on your next visit to our area.ZachGuest Services

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Serena, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to serving you again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

ALEXAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, organized, nice, and much more
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Dear Alexan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Zach Guest Services

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the falls was amazing! We were on the 17th floor and loved the view. The little seating area in front of the window was wonderful. We were even fortunate to get a photo of the falls with a rainbow. Loved the jacuzzi bathtub! My only complaint was that the parking was a ways away, and it was still expensive.
Stayed 2 nights in May 2024
Response from Guest Services on 13 May 2024
Dear Larry, Thank you for sharing your experience at Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you were impressed with the breathtaking views of the falls and jacuzzi bathtub. That said, we regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you once more, and we look forward to serving you again soon. Zach Guest Services

6/10 Okay

Heidi

Travelled with family
Room said queen size beds and clearly they were doubles. The room looked run down and the view of the falls was just OK.
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Dear Heidi, Thank you for sharing your remarks about your recent stay. We want to apologize that the room type you requested was not available and for the frustration this caused you. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also regret you did not thoroughly enjoy the views. We value your comments and will share them appropriately. We hope you will consider giving us a second chance the next time you are in the area. Zach Guest Services

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Guest Services on 14 May 2024
Dear Peter, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Zach Guest Services

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Dear Diana, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Dear Salar, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Zach Guest Services

8/10 Good

Shu

Stayed 1 night in Feb 2024
Response from Guest Services on 13 May 2024
Dear Shu, We are delighted you had a great stay at Niagara Falls Marriott Fallsview Hotel & Spa. Thank you for the kind rating, and we look forward to hosting you again soon. Zach Guest Services

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the falls, Live music a bar, the baterder a girl was very helpful to help my daughter to pick up the right vine for her.
Stayed 2 nights in May 2024
Response from Guest Services on 11 May 2024
Dear Alicia, It is a pleasure to read your fantastic review about Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed the scenic views of the Falls as well as the service you received. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.Zach,Guest Services

10/10 Excellent

Yelena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room with a view, and it was amazing. Really recommend it. Parking was too far but thankfully we handled it.
Stayed 2 nights in May 2024
Response from Guest Services on 11 May 2024
Dear Yelena, Thank you for your review of Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your time with us, and how much you enjoyed your room with the scenic views of Niagara Falls which made up for a restorative stay. We appreciate you recommending us and hope to welcome you back soon.Zach,Guest Services

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 11 May 2024
Dear Lynn, Thank you for the positive rating of Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you enjoyed your stay with us, and we hope to see you soon.Zach,Guest Services

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right on the falls
Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Dear Joann, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

8/10 Good

MILES

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the falls
Stayed 1 night in May 2024
Response from Guest Services on 8 May 2024
Dear Miles, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded most of your expectations and that you particularly enjoyed the amazing views of the falls. We loved having you as our guest and look forward to serving you again soon. ZachGuest Services

10/10 Excellent

Kyoung Jin, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got the room with the view. It was so worth the money and my parents loved watching the falls from our hotel room. The hotel is close to everything including the WeGo pickup spots and the incline. If you cut through the other Marriott hotel then you can get to the self parking area in few minutes. I definitely recommend this hotel and the falls view room!
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 May 2024
Dear M. Jin, It was a pleasure welcoming you and your family to Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you all enjoyed the amazing views of the falls from your room and ideal location. We are also happy you were impressed with our comfortable accommodations and everything we offer here. Thank you for your recommendation, and we look forward to having you back soon. Zach Guest Services

6/10 Okay

Tao

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 May 2024
Dear Tao, Thank you for visiting us. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Zach Guest Services

10/10 Excellent

PETER

Travelled with partner
Liked: Property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Guest Services on 6 May 2024
Dear Peter, It is a pleasure to read your review of Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your visit as well as our terrific location. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Zach Guest Services

8/10 Good

DARREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to restaurants and casino
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Dear Darren, It is a pleasure to read your review of Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for your feedback, and we look forward to hosting you again soon. Zach Guest Services