Exterior

Reviews of Marriott Niagara Falls Fallsview Hotel & Spa

4 out of 5
Marriott Niagara Falls Fallsview Hotel & Spa
6740 Fallsview Blvd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1724 out of 3329 reviews" "
Rating 8 - Good. 748 out of 3329 reviews" "
Rating 6 - Okay. 359 out of 3329 reviews" "
Rating 4 - Poor. 242 out of 3329 reviews" "
Rating 2 - Terrible. 256 out of 3329 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falls view
Stayed 2 nights in Apr 2024

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, amenities
While the view was spectacular, the room was like a sauna. I set the thermostat to 60' and it was still stifling while sleeping. We had been sightseeing and walking all day, by the time we returned to the room it was so late, we were too tired to call the desk and try to switch rooms. In the morning when I reported it, the staff just said, "sorry about that." For such a nice hotel, that was very disappointing. Especially since we walked into the hallway and it was like a breath of fresh air.
Stayed 1 night in Apr 2024

8/10 Good

Keetha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very courteous, and the view from our room of Nigeria Falls was amazing!
Stayed 4 nights in Mar 2024

6/10 Okay

debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for three nights and not once had our room cleaned or beds made. I was charged the tourist tax when i told them i was a resident of ontario. Ever were we ate took it off bit not the hotel. The pool was nice
Stayed 3 nights in Apr 2024

10/10 Excellent

SHERLENEY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the huge car park and that self parking was available. Valet was on the higher end.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Sherleney, Thank you for your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the free parking. It was a pleasure having you, and we look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

SAUL ALEJANDRO, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Mr. Alejandro, Thank you for the perfect rating of your time at Niagara Falls Marriott Fallsview Hotel & Spa. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Zach Guest Services

10/10 Excellent

Talat

Liked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Talat, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Zach Guest Services

8/10 Good

Christina

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel view of the Falls was top-notch. The only negatives I have are the price of parking which was 60$ a night, and the smell of our room. We were in1828 and the room smelled very musty / like urine.
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Christina, Thank you for posting your feedback and sharing it with fellow travelers. We appreciate your nice rating and are glad you enjoyed the amazing views of the falls. However, we are sorry for the concerns you endured in your room. We will address your remarks as we always look for ways to improve. We also regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Ana P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Ana, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Niagara Falls Marriott Fallsview Hotel & Spa. We look forward to your return and wish you all the best with your future travels. Zach Guest Services

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Robert, We are happy you chose Niagara Falls Marriott Fallsview Hotel & Spa for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Zach Guest Services

6/10 Okay

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel has great location. That said, the staff were not equipped to serve the guests properly. Everything was moving slowly and it seemed to be more a matter of kicking the can down the road rather than helping the guests with their problems.
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Dan, Thank you for taking the time to evaluate your stay. While we are happy to know you liked our convenient location, we deeply regret that our staff was not as responsive as they should have been in working to address your specific concerns. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.ZachGuest Services

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The view was great which outdid the dated interiors. Very slow elevators.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Dean, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are glad you loved the amazing views of the falls. That said, we regret not meeting your expectations and the difficulties you had with the elevator. We appreciate your valuable feedback and will address this properly. Thank you again, and we look forward to hosting you again soon. Zach Guest Services

8/10 Good

vishvajeet

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Dear Vishvajeet, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Dear Frank, Thank you for rating your experience at Niagara Falls Marriott Fallsview Hotel & Spa. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Zach Guest Services

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

LaToya Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Dear Ms. Dionne, We are glad you enjoyed your time at Niagara Falls Marriott Fallsview Hotel & Spa. Thank you for your nice rating, and we look forward to your next visit. Zach Guest Services

10/10 Excellent

Iliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view
Stayed 3 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Dear Iliana, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you loved the energizing views of the falls. It was a pleasure welcoming you, and we look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

TONY

Travelled with family
Beautiful Hotel and have a great view. Highly recommend
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Dear Tony, Thank you for taking the time to leave feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you enjoyed our beautiful property and the amazing views of the falls. We appreciate your recommendation and look forward to your return. Zach Guest Services

2/10 Terrible

Kate

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Dear Kate, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when visiting us. Zach Guest Services

8/10 Good

Sanjiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking charges are unexpected It should be included. I wish they would not charge me additionally
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Dear Sanjiv, Thank you for being our guest at Niagara Falls Marriott Fallsview Hotel & Spa and for taking the time to write your review. While we appreciate your nice rating, we regret your disappointment with the valet parking costs. These fees are listed on our website, and we will share your comments appropriately. It was our pleasure hosting you, and we look forward to your next visit. Zach Guest Services

4/10 Poor

Gladys

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Dear Gladys, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your stay did not live up to your expectations and hope you will give us another opportunity to regain your trust. Zach Guest Services

4/10 Poor

Miki

Disliked: Staff & service
スタバの店員さんがとても気さくな方でした。また、バーのウェイターさんもとても気が利く良い人でした。 ボートツアー乗車場所まで行くのにシャトルバスがあるにしても、時間が読めず利用しづらいです。歩くと30分以上かかります。 滝の目の前ではありますが、滝まで行くのに3.5ドルはらってゴンドラに乗らねばなりません。 Viewと書いてあるプランを予約しましたが、当日あてがわれたのは滝がかすかに見える一番端の角部屋(最上階)でした。予約の際の写真には滝が映っていたのでてっきり滝が見える部屋だと思っていました。 外に出れば滝は見えるので特に文句はないですが、River ViewなのかFalls Viewなのかもうすこしはっきりと予約の時に分かるようにしていただきたい。 セルフパーキングを利用しましたが、とにかくホテルの前の混みようが半端でなく、2名で旅行する場合は誰か一人がホテルで荷物を見ていなければならず、その間ドライバーは一人でパーキングまで走行しないといけません。パーキングからホテルまでは徒歩10分かかります。さすがに夜の暗い中を一人で歩くわけにもいかず、駐車場係のおじさんにチップを払ってキャリーを見ててもらいました。 38ドル/日とるなら、パーキングに関してこの不便さをどうにかご対応いただきたいと思います。 他にもいろいろありますが、全体的に★2~3といった感じです。お客様をお連れするには全体的に配慮が足りないホテルかなと思います。
Stayed 2 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear Miki, Thank you for being our guest and sharing your feedback. We regret not meeting your expectations regarding the views from your room. We regret any discrepancies with third-party websites for the property. We will certainly review our website and third-party websites to ensure that all the information is as clear as possible. We are also sorry for your concern regarding the parking and the inconvenience this caused. We do offer valet parking for added convenience, and we will share your comments appropriately. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Zach,Guest Services

2/10 Terrible

Tamika

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The establishment didn’t make us aware that we had to pay for parking until check in. The air conditioning didn’t work at all and I had to call customer service several times and was hung up on. They didn’t send anyone up until 5 hrs later and it was still broken. They brought a fan up finally after 2 days. The front desk staff acted as if it was an inconvenience to help out in anyway. Will not be going to this hotel again
Stayed 3 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear Tamika, Thank you for taking the time to leave your review. We apologize for the concerns you had with the air conditioning unit in your room and that our associates were not as responsive as they should have been in working to address your specific concerns. Our goal is always to provide a comfortable, relaxing experience; therefore, we are sorry for this frustrating inconvenience. We will address your remarks appropriately and appreciate you bringing these to our attention. We hope we will have another opportunity to show you the exceptional stay you deserve. Zach, Guest Services

2/10 Terrible

Benjamin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself, my two kids both under 3 years old and my wife checked into the hotel room Friday. It wasn’t clean, thinking the next day it would be cleaned when we get back from the trip we took to the state around 12pm.. we got back to the hotel around 7:48pm and our room still wasn’t cleaned. I’m ready to get lawyers involve in this matter.
Stayed 4 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Dear Benjamin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Zach,Guest Services

6/10 Okay

Gregory

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services on 4 Apr 2024
Dear Gregory, Thank you for your rating. We want every guest to have an exceptional experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver the excellent hospitality for which we are known. Zach Guest Services

6/10 Okay

Brent

Travelled with family
View
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Dear Brent, Although your rating does not reflect your review, we are pleased to know you enjoyed the amazing views of the falls. It was a pleasure hosting you, and we look forward to having the chance to do so again in the future. Zach Guest Services

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Dear Ara, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ZachGuest Services

10/10 Excellent

Mildred G, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Dear Mildred, Thanks for the outstanding rating. We are delighted your time at Niagara Falls Marriott Fallsview Hotel & Spa was great, as we always strive for excellence. It was a pleasure hosting you, and we look forward to your return soon. Zach Guest Services

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I’d give it 4 stars. Front desk and spa staff weren’t the best, but the custodial staff and maintenance were prompt and very friendly. Spa was clean and very relaxing. Beds and views were amazing and the showers were great.
Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Dear Wesley, Thank you for making Niagara Falls Marriott Fallsview Hotel & Spa a part of your travel plans. We are glad you loved our spa service, amazing views, and comfortable beds. While we appreciate you letting us know about the friendly service you received from some of our associates, we regret the negative instance you had with other team members. It was a pleasure welcoming you, and we look forward to your return. Zach Guest Services

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Dear Jessica, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Zach Guest Services

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not very happy when they tried to upsell me on a room and still wanted me to pay for the original room plus the better room, seemed pretty crappy, won’t recommend this place to anyone due to the service desk, other then that my stay was ok,
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Dear Doug, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We appreciate you sharing your valuable feedback as we continually strive to improve our guest visits. Additionally, we strive to provide wonderful hospitality to our guests; therefore, we truly regret this was not your experience. Your remarks are important to us, and we will use them to improve our services going forward. We are grateful for your patience and hope you will consider giving us a second chance in the future. Zach Guest Services

8/10 Good

Troy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the Falls were beautiful, the only problem was the hotel had dirty windows. I would recommend that the facility clean the windows so the view would be better
Stayed 3 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Troy, Thank you for sharing your comments with fellow travelers regarding your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are glad you loved the energizing views of the falls. That said, we regret the cleanliness issues you had during your time with us. We value your remarks and will share them appropriately. It was a pleasure accommodating you, and we look forward to your next trip to the area. Zach Guest Services

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Richard, Thank you for the perfect rating. We are glad you had a wonderful time at Niagara Falls Marriott Fallsview Hotel & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Zach Guest Services

10/10 Excellent

Amir, Oak Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and highly recommend it.
Stayed 2 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Dear Amir, It was a pleasure having you as our guest at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and glad you liked our beautiful hotel. Thank you for recommending us, and we look forward to hosting you again soon.ZachGuest Services

8/10 Good

Kyle

Stayed 2 nights in Mar 2024

6/10 Okay

Young

Travelled with family
Location of this property is the biggest draw for this property. We stayed in a falls view room and the view was beautiful. Parking is a bit of a pain, staff were fine (nothing exceptional), and the area was fairly clean. The biggest issue during our stay was the fire alarm went off at around 11:30pm and the entire hotel evacuated. After the fire department cleared us to return, there was no explanation/apology. The next morning, the front desk just stated that it was a safety check (which seems strange to do at 11:30pm).
Stayed 2 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Dear Young, Thank you for your comments and review of your visit with us. We apologize that you had to experience the fire alarms sounding in the night, disturbing your sleep. Out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely regret the inconvenience this caused you. Moreover, we are sorry for the difficulties you had with the parking facilities and the service shortfalls you experienced. We do our best to maintain high standards, and we continually strive to improve our service. Candid comments like yours help us in this process, so we appreciate your feedback. That said, thank you again for highlighting our accommodations with excellent views. We are grateful for your patience, and we hope to have the opportunity to provide you with the exceptional stay we are committed to giving every guest on your next visit.ZachGuest Services

2/10 Terrible

Xingkai

Stayed 1 night in Mar 2024
Response from Guest Services on 18 Apr 2024
Dear Xingkai, Thank you for being our guest. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so that we can provide you with a better experience. Zach Guest Services

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Services on 29 Mar 2024
Dear Janet, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Zach,Guest Services

8/10 Good

Donghyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Dear Donghyeon, Thank you for your nice rating and for letting us know that your stay at Niagara Falls Marriott Fallsview Hotel & Spa was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.ZachGuest Services

8/10 Good

Dinesh Kumar

Stayed 1 night in Mar 2024
Response from Guest Services on 17 Apr 2024
Dear Mr. Kumar, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was overall pleasant. We appreciate you being our guest and look forward to welcoming you again soon. Zach Guest Services

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
When we had a problem, the evening manager was there to help us. Thank you again!
Stayed 2 nights in Mar 2024
Response from Guest Services on 29 Mar 2024
Dear Min, Thank you for sharing your wonderful experience at Niagara Falls Marriott Fallsview Hotel & Spa with us. Providing exceptional service to our guests is our top priority, and we are glad that our team member was able to resolve the issue promptly. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to the evening manager. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Zach,Guest Services

8/10 Good

Maria Corazon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of falls from our window.We did not like service in reception and valet parking.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Dear Ms. Corazon, Thank you for staying at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are glad you enjoyed the amazing views of the falls. That said, we regret the service issues you endured during your time with us. We will share your comments with the appropriate individuals to ensure these are not repeated. It was a pleasure having you, and we look forward to being your hotel of choice if another visit to our area is in your plans. Zach Guest Services

8/10 Good

Abhishek

Stayed 1 night in Mar 2024
Response from Guest Services on 16 Apr 2024
Dear Abhishek, Thank you for your nice rating. We are pleased we met your expectations for an enjoyable stay at Niagara Falls Marriott Fallsview Hotel & Spa. We look forward to having the pleasure of doing so again on your next visit to the area. Zach Guest Services

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the view is totally worth it very nice spot
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Megan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you particularly enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 Excellent

Jin

Stayed 2 nights in Mar 2024
Response from Guest Services on 16 Apr 2024
Dear Jin, We are happy you chose Niagara Falls Marriott Fallsview Hotel & Spa for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Zach Guest Services

8/10 Good

Ariadne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the falls. Slow response from service when heat was not working...
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Ariadne, Thank you for taking the time to leave feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are happy to know you loved the amazing views of the falls. That said, we are sorry for the concerns you endured in your room and the service issues you had during your time with us. We value your comments and will address them with the appropriate individuals as we always look for ways to improve. Thank you again, and we look forward to being your hotel of choice every time you are in the area. Zach Guest Services

10/10 Excellent

Stanley

Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Stanley, Thank you for the perfect rating. We are glad you had a wonderful time at Niagara Falls Marriott Fallsview Hotel & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Zach Guest Services

8/10 Good

Christie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Christie, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Sweet Hazelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing especially Shelly who helped me checked in when we arrived. The hotel is walking distance to everything. I would come back and stay at this hotel again and recommend the hotel to my family and friends.
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Guest, It was a pleasure welcoming you to Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates, especially Shelly, exceeded your expectations and that our location worked well for you. We will share your kind praises with everyone. Thank you for your recommendation, and we look forward to you are already planning another visit our way. Zach Guest Services

10/10 Excellent

Keisha

Travelled with partner
Liked: Amenities
Great stay for my birthday weekend getaway. The place was very clean and accommodating. The spa experience was amazing. Loved every moment.
Stayed 3 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Keisha, We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We are happy we exceeded your expectations and that you had a great time at our beautiful spa. Thank you for your visit, and we look forward to your next stay. Zach Guest Services