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Reviews of Falls Lodge and Suites

2.5 out of 5
Falls Lodge and Suites
6000 Stanley Ave, Niagara Falls, ON

Reviews

7.6

Good

Rating 10 - Excellent. 489 out of 1402 reviews" "
Rating 8 - Good. 433 out of 1402 reviews" "
Rating 6 - Okay. 246 out of 1402 reviews" "
Rating 4 - Poor. 128 out of 1402 reviews" "
Rating 2 - Terrible. 106 out of 1402 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Camilo Joson

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Customer friendly front desk staff. Not enough bath towel. Can provide only 3 towels for a party of five. Per evening staff, they run out of towels.
Stayed 1 night in May 2024

8/10 Good

Kirsten, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are doing a lot of work to update this property and the rooms. Beds were new and very comfortable!
Stayed 3 nights in May 2024

4/10 Poor

Awatif

Disliked: Cleanliness, property conditions & facilities
dirty carpet, room stink, stains on towel.
Stayed 3 nights in May 2024

10/10 Excellent

Bishal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024

2/10 Terrible

Kanishk

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They have not provided toothpaste, toothbrush, moisturizer, comforter was dirty. Table lamp was not working.
Stayed 1 night in Apr 2024

10/10 Excellent

Parminder

Liked: Cleanliness, staff & service, property conditions & facilities
Veey good
Stayed 1 night in May 2024

10/10 Excellent

Sanjaya

Travelled with partner
Liked: Amenities
Nice..
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jalynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was so spacious and perfect! The bathroom shower was so nice I will def stay here again
Stayed 2 nights in May 2024
Response from KK on 23 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Ismail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are friendly and understanding
Stayed 1 night in May 2024
Response from KK on 23 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good
Stayed 2 nights in May 2024
Response from KK on 23 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Geetanjali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but need little more cleanness. Very nice front staff lady
Stayed 1 night in May 2024
Response from KR on 21 May 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback. We will try our best to make your stay perfect next time for a 5 out of 5 review.Regards,Falls Lodge & Suites

8/10 Good

Ceaira

Travelled with family
Disliked: Amenities, property conditions & facilities
Room didnt have chairs or a phone. Towels were very small and they gave the bade minimum. The hotel looks nothing like thepicture at akl. It is a motel, the outside pics shown online are decitful and totally not the same property you stay at. Pulling in therw was atleast 50 bikers hanging out and were outside all night where wecouldhear in our rooms.
Stayed 1 night in May 2024
Response from SB on 22 May 2024
Thank you so much for staying us and your review. This is actually a motel not a hotel. We apologize for the 50 bikes but they were only staying for one weekend. We also apologize for not having enough chairs and phone in the room however we will be doing more renovations in our rooms soon. We hope you will give us another chance.

8/10 Good

Sharell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay. Walking distance to everything. Thank you
Stayed 1 night in May 2024
Response from KK on 18 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024
Response from SB on 16 May 2024
Thank you so much for staying with us and your great review. We really appreciate this. Hope to see you again !!

8/10 Good

TREVOR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable prices for 2 Queen size beds and facilities
Stayed 1 night in May 2024
Response from SB on 16 May 2024
Thank you so much for staying with us. We really appreciate your feedback

10/10 Excellent

David

Stayed 1 night in May 2024
Response from SB on 16 May 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay with us. Hope to see you again!!

8/10 Good

Stephen C.

Travelled with family
Liked: Staff & service
It was worth the money. The beds were great . Breakfast was good for a contenital . Clean .
Stayed 1 night in May 2024
Response from KK on 14 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Lorelei Kaye

Liked: Cleanliness, staff & service
Could definitely use some repair for leaky taps and some gungy trim etc. Doors slamming in the hall and being able to hear the neighbors through the walls sucked but otherwise it served its purpose and was conveniently located
Stayed 3 nights in May 2024
Response from TD on 15 May 2024
Thank you for taking the time to review your stay with us. I apologize for all the issues caused during your stay. Will make sure to address this. We hope you give us another chance in the future

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was very affordable.
Stayed 4 nights in May 2024
Response from KK on 12 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Dilpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I personay reccomomd
Stayed 1 night in May 2024
Response from KR on 12 May 2024
Thank you very much for taking the time to review our stay with us. We really appreciate your feedback and we hope to see you soon!!!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 12 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Cu?ng

Liked: Staff & service, amenities, property conditions & facilities
Love this place!!!
Stayed 3 nights in May 2024
Response from KR on 12 May 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback and we can't wait to see you again!!!

2/10 Terrible

Kuljit

Disliked: Cleanliness, staff & service, property conditions & facilities
No need
Stayed 1 night in May 2024
Response from KK on 12 May 2024
Thank you for staying with us.

8/10 Good

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take to long to give back the deposit
Stayed 1 night in May 2024
Response from KK on 11 May 2024
Thank you for staying with us and leaving us a review. Deposits are actually a hold on the credit card and we release all the funds when you check out but it still takes 5-7 business days to get it back (which is the bank processing time). We still apologize for the inconvenience.

10/10 Excellent

Ak

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us. We really appreciate your feedback

10/10 Excellent

Aurea E.Amaro

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is kind and facilities very cleaning
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us and your kind review. We really appreciate it. We hope to see you again in future

8/10 Good

McKenzie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us and your feedback

10/10 Excellent

Yinghuizi

Stayed 1 night in May 2024

8/10 Good

Sunderam, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of them who were staying made noise over the night. Hotel security should make sure nobody make noice after midnight and having party late night.
Stayed 1 night in May 2024
Response from KK on 6 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Talbot

Stayed 2 nights in May 2024

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so close in a walking distance. Feel very safe and hotel is was clean and staff very friendly.
Stayed 2 nights in Apr 2024
Response from KK on 4 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Jazz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and really kind management . Well looked after property . Worth the stay ❤️
Stayed 2 nights in May 2024
Response from KK on 3 May 2024
Thank you for staying with us and taking the time to review your stay. We are glad you enjoyed your stay, hope to see you soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean place to stay ….with large rooms …walking Distance to everything also
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...easy walk to Clifton hill or casino. Dollar store, gas station, restaurants, dispensaries, everything you need is only a few minutes walk away.
Stayed 8 nights in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

2/10 Terrible

susana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
WHAT I DIDN'T LIKE IT SMAILED IT DIDN'T HAVE BIG TWROLLS
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you for staying with us and taking the time to review your stay. We apologize for the stay not meeting your expectations. Hopefully you will give us another chance to earn your business.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked how close it was to everything so that we were able to walk everywhere
Stayed 3 nights in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Jenn

Stayed 1 night in Apr 2024
Response from KR on 21 May 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback. See you soon!!

6/10 Okay

Jean Paul

Travelled with partner
I like the breakfast
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good sleep, quiet and comfy beds. Good value
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Ragbir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Mar 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

Le Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all restaurants
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

Vennela Benarji

Stayed 1 night in Apr 2024
Response from KK on 18 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 2 nights in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Ashmeet

Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

6/10 Okay

Mathew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Had a couple minor issues with the rooms, staff immediately took care of it. Great central location. Great motel for the price. $20 to park
Stayed 1 night in Apr 2024
Response from KK on 26 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon