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Reviews of Falls Lodge and Suites

2.5 out of 5
Falls Lodge and Suites
6000 Stanley Ave, Niagara Falls, ON

Reviews

7.6

Good

Rating 10 - Excellent. 474 out of 1369 reviews" "
Rating 8 - Good. 423 out of 1369 reviews" "
Rating 6 - Okay. 240 out of 1369 reviews" "
Rating 4 - Poor. 127 out of 1369 reviews" "
Rating 2 - Terrible. 105 out of 1369 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was very affordable.
Stayed 4 nights in May 2024
Response from KK on 12 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Dilpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I personay reccomomd
Stayed 1 night in May 2024
Response from KR on 12 May 2024
Thank you very much for taking the time to review our stay with us. We really appreciate your feedback and we hope to see you soon!!!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 12 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Cu?ng

Liked: Staff & service, amenities, property conditions & facilities
Love this place!!!
Stayed 3 nights in May 2024
Response from KR on 12 May 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback and we can't wait to see you again!!!

2/10 Terrible

Kuljit

Disliked: Cleanliness, staff & service, property conditions & facilities
No need
Stayed 1 night in May 2024
Response from KK on 12 May 2024
Thank you for staying with us.

8/10 Good

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take to long to give back the deposit
Stayed 1 night in May 2024
Response from KK on 11 May 2024
Thank you for staying with us and leaving us a review. Deposits are actually a hold on the credit card and we release all the funds when you check out but it still takes 5-7 business days to get it back (which is the bank processing time). We still apologize for the inconvenience.

10/10 Excellent

Ak

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us. We really appreciate your feedback

10/10 Excellent

Aurea E.Amaro

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is kind and facilities very cleaning
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us and your kind review. We really appreciate it. We hope to see you again in future

8/10 Good

McKenzie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from SB on 10 May 2024
Thank you so much for staying with us and your feedback

8/10 Good

Sunderam, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of them who were staying made noise over the night. Hotel security should make sure nobody make noice after midnight and having party late night.
Stayed 1 night in May 2024
Response from KK on 6 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so close in a walking distance. Feel very safe and hotel is was clean and staff very friendly.
Stayed 2 nights in Apr 2024
Response from KK on 4 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Jazz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and really kind management . Well looked after property . Worth the stay ❤️
Stayed 2 nights in May 2024
Response from KK on 3 May 2024
Thank you for staying with us and taking the time to review your stay. We are glad you enjoyed your stay, hope to see you soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean place to stay ….with large rooms …walking Distance to everything also
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...easy walk to Clifton hill or casino. Dollar store, gas station, restaurants, dispensaries, everything you need is only a few minutes walk away.
Stayed 8 nights in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

2/10 Terrible

susana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
WHAT I DIDN'T LIKE IT SMAILED IT DIDN'T HAVE BIG TWROLLS
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you for staying with us and taking the time to review your stay. We apologize for the stay not meeting your expectations. Hopefully you will give us another chance to earn your business.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked how close it was to everything so that we were able to walk everywhere
Stayed 3 nights in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from KK on 3 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

6/10 Okay

Jean Paul

Travelled with partner
I like the breakfast
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good sleep, quiet and comfy beds. Good value
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Ragbir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Mar 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

Le Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all restaurants
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 2 nights in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Ashmeet

Stayed 1 night in Apr 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

6/10 Okay

Mathew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KK on 29 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Had a couple minor issues with the rooms, staff immediately took care of it. Great central location. Great motel for the price. $20 to park
Stayed 1 night in Apr 2024
Response from KK on 26 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

8/10 Good

Dave

Travelled with partner
Liked: Staff & service, amenities
Bath tub had a dirty ring
Stayed 1 night in Apr 2024
Response from KK on 30 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

2/10 Terrible

Manpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KK on 26 Apr 2024
Thank you so much for staying with us and leaving us a review. We apolgize for the stay not meeting your expectations, will surely work on the issues and hope to see you again.

10/10 Excellent

Malinda

Liked: Cleanliness
To park you have to pay.
Stayed 1 night in Apr 2024
Response from KK on 26 Apr 2024
Thank you so much for staying with us. We really appreciate you taking the time to review your stay .Hope to see you soon

10/10 Excellent

tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally enjoyed my stay here. The staff were very pleasant. The room clean and comfortable and I love the shower head. It is within walking distance from the falls, the reason I was staying there. There are many restaurants near by so eating out is very convenient. I highly recommend this hotel. Also the included breakfast is very good.
Stayed 3 nights in Apr 2024
Response from KK on 23 Apr 2024
Thank you for staying with us and leaving us a review. We are glad you enjoyed the stay. Hopefully will work with you in future.

8/10 Good

Stuart

Ok value for price
Stayed 1 night in Apr 2024
Response from KK on 23 Apr 2024
Thank you for staying with us, we really appreciate you taking the time to review your stay. Hopefully will work with you in future.

8/10 Good

Colleen

Travelled with group
Front desk staff were very polite friendly and helpful
Response from KK on 22 Apr 2024
Thank you so much for staying with us. We are glad you enjoyed your stay.Hope to see you soon

4/10 Poor

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The staff was very rude. we where charged for parking ( I have never been charged to park at my hotel) and when we came back to the hotel that night there were almost no spots available and we had to wait for someone to leave to have one. Lastly our shower was dirty
Stayed 1 night in Apr 2024
Response from KK on 22 Apr 2024
Thank you so much for staying with us and leaving us a review. We do charge for parking and it is mentioned on all the booking websites and you also get a message regarding all the charges and policies once you book. We apolgize for the stay not meeting your expectations, will surely work on the issues and hope to see you again.

2/10 Terrible

Soraya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience from staff to hotel room be carefull do your long search before booking here
Stayed 2 nights in Apr 2024
Response from KK on 22 Apr 2024
Thank you so much for staying with us and leaving us a review. We apolgize for the stay not meeting your expectations, will surely work on the issues and hope to see you again.

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KK on 23 Apr 2024
Thank you for staying with us and taking the time to review your stay.

4/10 Poor

Linda

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
It was within walking distance to events. But don't try using the hair dryer it won't plug in wrong plug on the item itself! Limited breakfast space, basically need to grab and take back to your room. Floors looked dirty afraid to walk around without something on my feet.
Stayed 2 nights in Apr 2024
Response from KK on 26 Apr 2024
Thank you so much for staying with us and leaving us a review. We apolgize for the stay not meeting your expectations, will surely work on the issues and hope to see you again.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and very comfortable
Stayed 1 night in Apr 2024
Response from KK on 21 Apr 2024
Thank you for staying with us. We are glad yoy enjoyed your stay. Hope to see you soon.

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choix, très bien situé et facile d'accès!
Stayed 4 nights in Apr 2024
Response from KK on 21 Apr 2024
Thank you so much for staying with us. We are glad you enjoyed your stay.Hope to see you soon

10/10 Excellent

Maridel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KR on 21 Apr 2024
Hi there, Thank you for the five star review. We are glad that you enjoyed your stay and we really appreciate your feedback. SEE YOU AGAIN SOON!!

4/10 Poor

DeAnna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The fireplace didn’t work, the plug on the jacuzzi tub did not work so the water drained while using it. There were no glasses for wine in the room. When we asked, we were given an acrylic glass which we were told to wash. There were very few towels and they were very thin. Overall, a disappointing stay. We will not return.
Stayed 1 night in Apr 2024
Response from KK on 22 Apr 2024
Thank you so much for staying with us and leaving us a review. We apolgize for the stay not meeting your expectations, will surely work on the issues and hope to see you again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Apr 2024
Response from SB on 18 Apr 2024
Thank You so much for staying with us. We are glad that you enjoyed your stay. Hope to see you again sometime

8/10 Good

Fredriz

Stayed 1 night in Apr 2024
Response from KK on 6 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Delphine

Stayed 1 night in Apr 2024
Response from KK on 6 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Good

Delphine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but goog and affordable. 20 min from the falls by walking.
Stayed 1 night in Apr 2024
Response from KK on 16 Apr 2024
Thank you for staying with us. We really appreciate you taking the time to review your stay.

10/10 Excellent

Philippa

Stayed 1 night in Apr 2024
Response from KK on 5 May 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

6/10 Okay

Judy

Travelled with family
Disliked: Amenities
The Falls Lodge and Suites is a budget hotel. This was important as it was during an event where surrounding hotels had inflated pricing. The hotel was very basic but suited our needs. The website pictures did not accurately depict the actual accommodations. It was within walking distance to Niagara Falls. Location, in addition to the affordability, make this a good choice for those looking for basic accommodations at a reasonable price.
Stayed 3 nights in Apr 2024
Response from KK on 12 Apr 2024
Thank you so much for such a wonderful review. We really appreciate your feedback. Hope to see you again

10/10 Excellent

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly room was very clean and if we needed anything we just asked and we got it
Stayed 2 nights in Apr 2024
Response from SB on 11 Apr 2024
Thank you so much for staying with us. We really appreciate your feedback. Hope to see you again

6/10 Okay

Ehsan

Liked: Staff & service, property conditions & facilities
TerriblePoorAverageGood
Stayed 2 nights in Apr 2024
Response from SB on 18 Apr 2024
Thank you so much for your review

4/10 Poor

Caleb

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Okay lodging but our room had issues with a loose sink faucet, loose wall plugs, intermittent wifi, and was cold. I had to throw out trash myself since no one ever came to clean the room. The family suite was a bit awkward since there was no table to eat or work. Bathroom had an ant hill as well. The surroundings were safe and conveniently located from the town center.
Stayed 4 nights in Apr 2024
Response from SB on 11 Apr 2024
Thank you so much for staying with us. We apologize for any inconvenience you faced during your stay. Please try to let us know issues while your staying so we can get them fixed right away. Again we apologize and we hope you will give us another chance