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Reviews of Falls Inn Near Casino Niagara By OYO

2 out of 5
Falls Inn Near Casino Niagara By OYO
5643 Ellen Ave., Niagara Falls, ON

Reviews

4.8
Rating 10 - Excellent. 106 out of 730 reviews" "
Rating 8 - Good. 77 out of 730 reviews" "
Rating 6 - Okay. 119 out of 730 reviews" "
Rating 4 - Poor. 122 out of 730 reviews" "
Rating 2 - Terrible. 306 out of 730 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Timothy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Called me 3 times before even showing up to ask when I would arrive, when I finally did they put us in a different room than we booked (called it a upgrade) because they hadn’t cleaned the room we were supposed to get yet, there was no amenities (like soap or toilet paper) the room was dirty (stains on the bed sheets and walls, floors were not that clean and looks like they never move anything to clean around stuff) all lights sockets have no cover on them and are exposed, seems like it’s half hotel half apartments, no smoke alarms and everything seems to be half assed, will say the one guy we dealt with was polite

2/10 Terrible

Bruna

Stayed 1 night in Dec 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Property conditions & facilities
This is our fourth time at the OYO Niagara Falls. The staff is always very helpful. The rooms are clean and comfortable great place to stay. near Clifton Hill!
Stayed 1 night in Dec 2023

8/10 Good

jeff

Liked: Staff & service

2/10 Terrible

Twila

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel and should be a motel. There was feces outside my door the rats are huge running around the property. The inside of the room smells and the sheets are gross looking. The floor smells like pee. The entire night all I could smell was pee. As I was brushing my teeth the water was running to my feet. I guess the sink has a bad leak. They gave me a remote and that was for a different tv. The lamps didn’t work. This entire experience was scary my daughter didn’t sleep well as she got to sleep she was woken up my two Men trying to get in our room. What a night no phone to call the front desk can’t find a number. I wish I could give them a -5. I should have my money returned for this place
Stayed 1 night in Nov 2023

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good pricing. Will deffently come again.
Stayed 2 nights in Nov 2023

4/10 Poor

Ronald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Second thoughts.
The picture online did not match what we got. Around the hot tub there was mold, our sheets had stains on them that we had no idea what they were, it was uncomfortable to lay on the bed because of this. There was also a homeless guy that was asleep in front of our door. That was really uncomfortable.
Stayed 1 night in Oct 2023

2/10 Terrible

Hailey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go here
The area is shady, the rooms are crusty and gross and unsanitary and honestly just crap overall.
Stayed 1 night in Oct 2023

2/10 Terrible

Diane

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we entered the room the picture fell off the wall, toilet would not flush unless you took off the back of the toilet! Dead bolt did not work! And mold in the bathroom around taps.
Stayed 1 night in Oct 2023

8/10 Good

Aadhithyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Oct 2023

2/10 Terrible

Sharon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The washroom looked dirty, the tiles had mold on it, the room did not look like it has seen a mop in a while, the fridge was not working.
Stayed 1 night in Oct 2023

2/10 Terrible

Sean

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We called to confirm our stay on the day of arrival but then hours later had a call back cancelling us because they had overbooked.
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It felt like a family run business, although a very diverse family. The staff were very friendly and accommodating in spite of minor language barriers. I would definitely stay there again.
Stayed 4 nights in Sep 2023

4/10 Poor

Siqi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$10 for parking
Stayed 1 night in Oct 2023

2/10 Terrible

gagan

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms at this property by looking at the pictures posted on the website however as soon as we entered in to the rooms, it was terrible. The cheap quality mattress placed on just boards, dirty blankets and what not. Washrooms were so dirty that you won't feel like using it . This is my first time leaving a review on any site as I don't want people to experience what we felt. Please think twice before booking this place
Stayed 1 night in Sep 2023

4/10 Poor

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a dirty place to stay and very noisy
Stayed 5 nights in Sep 2023

10/10 Excellent

Paras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little comfi place
Stayed 2 nights in Sep 2023

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities, room comfort
You dont get what you paid for
The bed was ok and it was just a place to sleep. Lots of work needed here. Nothing like it shows in the pictures. Smelled of smoke...very little lighting..cracked toilet seat...dirty walls ...noisy whenever anyone uses plumbing.
Stayed 1 night in Sep 2023

10/10 Excellent

SADIG

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Keely

Travelled with partner
Disliked: Amenities
You get what you pay for at this property. Nothing special but it’s a great location. The bed was clean and fairly comfortable. Exactly as pictured. Heart shaped jacuzzi that worked well and was clean. Some mold on the wall behind the toilet which should be addressed but didn’t affect anything. Set your bar low and enjoy the location and your sleep.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mackenzie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was a letdown - didn't have huge expectations coming in, but it was even worse than I had imagined. The front desk area was a mess - cluttered and with visible staff sleeping quarters. Even our parking pass was stamped on a cigarette carton. Upon entering the room, we were met with a strong smell of cigarettes. We then asked for a non-smoking room due to the strong smell, but were told the hotel was fully booked and given a bottle of air freshener. The room itself was old and dirty. Broken windows, a stained tub, and a mattress with its plastic cover still on were just some of the issues - and this was one of their 'nice' rooms. Bonus - there were 2 TVs, but only one of them worked. Overall, it was a disappointing experience, and we won't be coming back.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Stayed 1 night in Sep 2023

4/10 Poor

Dawn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Val

Disliked: Amenities
Bad
Stayed 3 nights in Sep 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that we found bed bugs in the beds an in the rooms and they would only reimburse me for one day for one room
Stayed 2 nights in Jul 2023

2/10 Terrible

Leo

Stayed 3 nights in Sep 2023

2/10 Terrible

Alyx

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really dirty
Stayed 1 night in Sep 2023

10/10 Excellent

Anup

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023

2/10 Terrible

Bhargav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos in the listing for the property are completely misguiding. Property is really old and not maintained at all. The windows don’t lock from inside and can be slided to open from outside. We had to keep a piece of our belonging in order to feel safe that the window might not open if someone tries to. If I had the option I would get a full refund for the terrible conditions of the hotel as well as the room. They also charged for the parking which was supposed to be part of the deal when I booked the hotel

4/10 Poor

elizah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location, easily to walk to Falls & other tourist attractions. Hotel Clerk was very nice.
Stayed 3 nights in Aug 2023

2/10 Terrible

Rachael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to arriving we received two phone calls asking when we would be there, which was our first red flag and very odd. Upon arrival, they make you pay immediately and tell you after it is processed that there are no refunds and then tell you to pay an additional $150.00 cash deposit. When going to our room it was apparent the place is completely run down. There was also a lot of sketchy people, drunk and high, just sitting outside of their rooms staying there which made us feel unsafe. The photos online are NOT of this place. Upon entering our room which had cracked chairs and dirty walls, we immediately checked the bed and found bed bugs. Checked out 5 minutes after arriving and had to show them photo proof of the bed bugs as well as them going to the room themselves to check that we werent making it up. He mentioned they had "sprayed for them" so it was clear they knew they had a bed bug problem. We were then granted a refund and had to find another hotel to stay in.
Stayed 1 night in Aug 2023

2/10 Terrible

Normand

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not at all like pictures. Properly needs upgrading.
Stayed 3 nights in Aug 2023

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Moldy, toilet didn’t flush, only Netflix -no regular tv. Noisy.
Stayed 2 nights in Aug 2023

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this place again. Tiles were kicked in around bathtub. Water stains in bathroom ceiling. Only one lock worked. If you have to leave early you are unable to get your deposit back. Place is a dump. Expedia should look at this property and take it off any lists they have. I have no good recommendation for this place except it is close to the falls.
Stayed 1 night in Aug 2023

10/10 Excellent

Henrietta

Stayed 1 night in Aug 2023

2/10 Terrible

Sage

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was absolutely disgusting 530$ for two nights and I had to wear my shoes when I got out of the shower. The only clean thing was the bed sheets which I will say was nice. The room was definitely not cleaned in quite some time. The walls were dripping in grime. The bathroom floor was gross and the tile in the shower was falling apart. The front door looked as if it was broken into a few times and didn’t close without slamming it. The light bulbs in the lamps were duct taped in place as the fixtures were broken. Upon walking into the room it smelled of mold. But hey at least I didn’t get bugs!
Stayed 2 nights in Aug 2023

2/10 Terrible

Bernardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy to the point it was totally uncomfortable. We did not want to sit on the chairs because of the unbearable filthiness!! PLEASE AVOID THIS PLACE!!! It is disgusting
Stayed 2 nights in Aug 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My room at cockroaches, left I. The middle of the night due to dirty bas***s running around the room
Stayed 1 night in Aug 2023

2/10 Terrible

Cody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The window in our room had a gap between the plexiglas and the glass window so you could reach in between the windows and pull the window out. Could not lock the door.Lock broken. Beds were clean but old blankets on top. Would not recommend this hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Mary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are not true to the property. I felt unsafe the rooms were dirty and they smelled of smoke. This property should not be allowed to advertise in this manner.
Stayed 2 nights in Aug 2023

6/10 Okay

Emma

Travelled with group
Disliked: Property conditions & facilities
As far as motels are concerned this one was ok. Reading these other reviews, youd swear people think theyre staying at a fancy hotel. Overall id give a 3/5 and heres why. We had a leak under our bathroom sink (that i didnt even notice until our last day, so wasnt a big deal for us). There was a limited amount of electrical plugs in the room (1 behind a bed and one that ran several things through a power bar, and one in the bathroom) We were given one less towel and pillow than needed but that was promtly fixed by asking front desk for more . The location was great, very close to clifton hill and a short walk to other amenities. Pool was clean and open. I called ahead to make sure we would have access to a microwave in the room and that wasnt a problem. The room was fairly clean, no bugs or anything weird. Just an old motel that could use some updates but if youre looking for a cheaper stay as close as you can to the strip then this place was good. Staff was friendly and helpful and we had a great time. You get what you pay for and this place is no luxery suite, but its a safe place to lay your head.
Stayed 2 nights in Aug 2023

2/10 Terrible

Alaa

Disliked: Cleanliness, amenities
I left since I checked the room because there was a bed bugs all over the beds
Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos in the ad and what we got were very different. Room was not tidy. Outlets not work. Flies and spider webs in the room
Stayed 1 night in Aug 2023

6/10 Okay

Cree

Stayed 1 night in Aug 2023