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Reviews of Comfort Hotel

3.5 out of 5
Comfort Hotel
5700 Stanley Ave, Niagara Falls, ON

Reviews

7.8

Good

Rating 10 - Excellent. 960 out of 2533 reviews" "
Rating 8 - Good. 775 out of 2533 reviews" "
Rating 6 - Okay. 386 out of 2533 reviews" "
Rating 4 - Poor. 197 out of 2533 reviews" "
Rating 2 - Terrible. 215 out of 2533 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family
Las areas alrededor del hotel estaban limpias
Stayed 1 night in May 2024
Response from David Wei on 27 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Victor

Travelled with family
Los empleados del hotel son muy atentos, nos saludan con una sonrisa siempre 👍
Stayed 1 night in May 2024
Response from David Wei on 27 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Melisa, Welland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed was uncomfortable. Pillows weren't the greatest.
Stayed 2 nights in May 2024
Response from David Wei on 27 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Would prefer if parking was included
Stayed 2 nights in May 2024
Response from David Wei on 27 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from David Wei on 26 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Alonzo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in May 2024
Response from David Wei on 25 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

hello

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and breakfast and service were good but the pool was a little bit small
Stayed 2 nights in May 2024
Response from David Wei on 25 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Darshan Dilip, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The property is at the best location. Walkable to the falls and many restaurants around. All at walking distance.
Stayed 2 nights in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatvstaff.
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe, nice place to stay and breakfast included. They charge you for parking so be careful! But will stay again! Highly reccomend want walking distance from everything
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

4/10 Poor

Steve

Good breakfast and pretty clean room. But, gosh, they are extremely nit-picky about extended check-out time policies. They gave us an extra 45 minutes past our 11am check out time. That was great and I was grateful for it. But, we were 5 minutes late in making it out at that exact time, primarily because I have a broken arm and everything takes more time, especially in the morning. The maid knocked at exactly the 45 minute mark with an angry expression. We said we'd be a few minutes because I had a broken arm. She returned 2-3 minutes later with a supervisor. I expressed how unreasonable this was given my broken arm, but they didn't seem to get it. I then mentioned this rigidity to the front desk supervisor, and he said their approach was totally reasonable and that I was merely unappreciative. I have never experienced this kind of nit-picky behaviour from any hotel in the past.
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

iman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.i really like it. It’s more than my expectations.
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Treasea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 3 nights in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

2/10 Terrible

AISHAN

Disliked: Staff & service, property conditions & facilities
Bad service
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Aristotle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and food is good.
Stayed 1 night in May 2024
Response from David Wei on 21 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Vereen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AJ was extremely welcoming! He made check in and check out quick and easy. The handle of my toilet came off, and I called the front desk, in no less than 5mins someone came up. I was so surprised at the quick serivce. The free breakfast had a great selection as well. I will DEFINITELY be staying here again and have already posted that on my social media. Thanks again
Stayed 1 night in May 2024
Response from David Wei on 21 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Mailen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing they need is freezer in the room but another stuff we’re god
Stayed 1 night in Feb 2024
Response from David Wei on 21 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Javaira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is but old,and washrooms r tiny but good value of money and clean
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David Wei on 24 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

2/10 Terrible

Danna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dump and staff is horrible. Should not be under a chain name.
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Yugraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

6/10 Okay

Dan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bath tub had an extremely slow drain. The breakfast was outstanding!
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Vincenza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. This was a clean cozy comfortable hotel. Beds & pillows super comfortable. Breakfast included & it consisted of everything you’d want except not enough lactose free items such as yogurt. Would’ve been nice to have coffee set up at coffee station on ground floor in early morning as our keurig wasn’t working very well in our room. The pool was great! Nice size pool & water temperature good. Overall great value for the price. I would stay here again.
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Ycyocoyxigxigchbhdez
Stayed 1 night in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Ilarion

Liked: Cleanliness, staff & service
It is a good place to stay.
Stayed 2 nights in May 2024
Response from David Wei on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Jeanine Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a very last minute reservation here for two rooms after arriving at a less than desirable Airbnb and deciding not to stay. It was perfect. Clean, comfortable, very, very nice staff. Parking was easy, plentiful and not priced too outrageously (for Niagara Falls). We would definitely be happy to stay here again and probably will.
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

6/10 Okay

Zachary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was a bit dated and run down. With that being said everything was very clean. The staff was very friendly and helpful, and the breakfast although your standard hotel breakfast was good and provided value to the stay. All and all I think this is the perfect property if you just need something quick. It’s cheap and in a good location.
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Mohammad

Travelled with family
Liked: Staff & service, amenities
It was ok
Stayed 2 nights in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

2/10 Terrible

Vincenzo

Travelled with family
Disliked: Cleanliness
Room was tiny and we had ants coming from back of air conditioner.Also bathroom fan never worked.
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Amile

Liked: Cleanliness, staff & service, property conditions & facilities
clean, pool, free breakfast
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

6/10 Okay

Eric

Travelled with family and small children
Liked: Staff & service
Dining for breakfast was great. Lots of extra seating and the breakfast staff was fantastic keeping up the food and maintenance during the crazy rush of people each morning. The room was ok and a bit outdated however we had a few ants everyday on the walls or floors (bigger ants) which was a bit of a turn off. The bathroom has no exhaust fan so bathroom steams up pretty bad while showing. The pool deck has rust and hair clumps around, could be cleaner.
Stayed 2 nights in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Leila

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Bad smell in the room
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

2/10 Terrible

Maria

Travelled with family
Staff was friendly but did nothing to truly address our issues and the hotel was highly undesirable. We were there with a large group of people and had a number of problems. My hotel room smelled like chemicals were used to cover up smoke in the room. The walls were paper thin and sounded like the room next to us was in our room and we could hear their AC running all night long. Another room had a bed that broke when they sat on it. A third room had ants that were everywhere. Staff came to spray for ants and put tape in the room but wouldn’t give them a different room. Absolutely disgusting that they had to stay in a room that was sprayed and that has ants!!!! Bathrooms didn’t have vents and windows don’t open so no circulation. Overall too many problems. We go to Niagara Falls on a regular basis for both basketball tournaments and visit as we live 2 hours away. We have stayed at many hotels and this one was by far the worst experience.
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David Wei on 17 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous friendly and professional to entire stay
Stayed 1 night in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great breakfast.
Stayed 1 night in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Megan

Stayed 1 night in Apr 2024
Response from David Wei on 27 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Gina

Good service and environment
Stayed 1 night in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

2/10 Terrible

Mayank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Thank you for sharing your experience. Here's a bad review for Comfort Hotel based on your feedback: I recently booked a room at Comfort Hotel based on the pictures I saw on Expedia, and let me tell you, the reality was a far cry from what was advertised. The room I booked, supposedly with two queen beds, had barely enough space to turn around in. The cleanliness was subpar at best, with stains on the linens and questionable hygiene overall. To add insult to injury, the breakfast, while decent in terms of food quality, was served in a cramped space that hardly accommodated the guests. It felt more like a rush-hour subway than a relaxing dining experience. For the exorbitant room rate charged, this hotel falls woefully short of expectations. In summary, if you're looking for comfort and cleanliness, look elsewhere. Comfort Hotel fails to live up to its name and certainly doesn't justify its high price tag. Save yourself the disappointment and book somewhere else.
Stayed 2 nights in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Eddy

Travelled with group
If they can make more efforts to clean the rooms and hallways
Stayed 4 nights in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

8/10 Good

Bascaran

Stayed 1 night in Apr 2024
Response from David Wei on 25 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenience and location
Stayed 1 night in May 2024
Response from David Wei on 11 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Loaction.
Stayed 1 night in May 2024
Response from David Wei on 4 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from David Wei on 4 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023
Response from David Wei on 25 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to contact us. We hope to see you again soon