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Reviews of Best Western Summit Inn

2.5 out of 5
Best Western Summit Inn
9500 Niagara Falls Blvd, Niagara Falls, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1005 reviews" "
Rating 8 - Good. 341 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Room was clean, breakfast was provided and enough options for anyone to find what they are wanting, pool was spacious and well maintained. Huge points to the 24 hour coffee and juice, what a fantastic feature.
Stayed 2 nights in May 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, pool was warm, breakfast was hot and good selection. I will certainly come back next shopping trip
Stayed 2 nights in May 2024

10/10 Excellent

Shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too. We stayed to celebrate my son’s upcoming birthday. He loved the pool, the breakfast, the comfort of the room. Definitely plan to make another trip in the future!
Stayed 1 night in May 2024

6/10 Okay

KELLY

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Istiaque

Liked: Staff & service
Water leaking in bathroom
Stayed 1 night in May 2024

8/10 Good

Carol

I didn’t like that the bathroom was so small.
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

6/10 Okay

Yessenia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

MM Edul

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

8/10 Good

Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a gerat stay and would come again!
Stayed 1 night in Apr 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, would absolutely stay again… and again!
Stayed 1 night in Apr 2024

10/10 Excellent

Irwin Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in/check out process was very smooth. The front desk representatives were VERY kind and patient! Thank you!!
Stayed 1 night in Apr 2024

6/10 Okay

Shanna

Travelled with family
Liked: Staff & service, amenities
Breakfast was good the place was clean, but our sheets were stained and the air conditioner didn’t really work great…. Btw there is no microwave in the room but there is one in the breakfast area.
Stayed 2 nights in Apr 2024

6/10 Okay

Jen

Stayed 2 nights in Apr 2024

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and easy and fast check in
Stayed 1 night in Apr 2024

8/10 Good

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice hotel. Nothing fancy.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, very clean! Pool was nice and warm. Breakfast was nice!
Stayed 1 night in Apr 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. Kids loved the pool. Beds were comfy, but the pillows were very lumpy. Bathroom door opened with difficulty and scraped the floor. Tiny bathroom and having the sink outside the door was weird. Definitely could have used better lighting, rooms were dark.
Stayed 1 night in Apr 2024

10/10 Excellent

Shopiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Apr 2024

10/10 Excellent

Smita

Stayed 1 night in Apr 2024

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best Western is a trusted and affordable hotel chain. We stayed there for these reasons, but it was not in a great neighborhood. Inside the building was very good, clean, friendly/helpful staff. We had a lamp with frayed (unsafe) cord and maintenance only wrapped it in electrical tape. We had a leaky coffee maker, and maintenance replaced it with another leaky coffee maker. Outside, the neighborhood was dodgy, but they can't do anything about that. We felt safe. I still recommend Best Western for an affordable hotel option.
Stayed 5 nights in Apr 2024

10/10 Excellent

Amarjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Karthick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintained very well, clean. Breakfast was bonus and the indoor pool was awesome for the kids.
Stayed 1 night in Apr 2024

8/10 Good

Maggie

Liked: Staff & service, property conditions & facilities
The property was clean but it is not near the falls.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Victor

Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No real cream for coffee, won't use Coffe Mate and no peanut butter at breakfast, only real complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, quiet area and it’s close to shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Niagara Falls. Staff were friendly/helpful. The big indoor pool was great for the kids and not too crowded. Breakfast area was huge and the breakfast (included) was extraordinary. I highly recommend Best Western Summit Inn.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only problem i had was the wifi issue. Not great at all. Other then that we had a pleasant time
Stayed 2 nights in Apr 2024

10/10 Excellent

Gilbert, Hillsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower is poorly designed. Water floods out of the shower area. Antiquated tv with no streaming services. WiFi was near useless. I was in the 1st floor near the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and welcoming, hotel was clean. Pool was very clean and heated, we will def be staying here on our future trips to niagra falls.
Stayed 1 night in Apr 2024

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service
Unfriendly person at check in and check out. Sticky floor
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was up and working. Super clean and nice rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Uche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly pleased with how efficient check in was. The breakfast options were great as well. Highly recommend staying here as it’s 12mins drive to the Falls.
Stayed 2 nights in Mar 2024

6/10 Okay

Wijfam

Travelled with family and small children
Liked: Staff & service
The duvet /blankets on the bed was too thin for my comfort. The sink in the bathroom was designed poorly as the faucet barely reached the sink. Every time I turned on the tap, the water would hit the lip of the sink causing a huge mess on the counter. As well, I could barely put my hands under the tap because of how close the tap was to the lip of the sink.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often travel alone and feel safe here
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Stayed 2 nights in Mar 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were so friendly and sweet. The complimentary breakfast in the morning had a ton of options and was great. The room was super clean, the shower was awesome, and the beds were so comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Patrick & Rose

Travelled with family and small children
Overall is above average
Stayed 1 night in Mar 2024

6/10 Okay

Victoria Allison

Stayed 3 nights in Mar 2024

8/10 Good

Sonya

Travelled with family
Liked: Staff & service, amenities
The heat and air unit was super noisy and either it was really hot or really cold. We liked the breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here this past weekend. Hotel is close to lots of things. Great breakfast. Friendly staff. Pool was heated as well being surrounded by a large area with plenty of seating. Would definitely stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities
The toilet seat is outdated . Other than that it’s good. The staff are friendly and they have a good breakfast .
Stayed 1 night in Mar 2024

2/10 Terrible

Jaehui

Stayed 1 night in Mar 2024

6/10 Okay

Jeffrey

Travelled with family and small children
Disliked: Cleanliness
Pillows were very small Queen beds were small Pool was very busy Arcades took my money Breakfast had to wait for fresh food to come out.
Stayed 1 night in Mar 2024

10/10 Excellent

Rocky

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and close proximity to shopping! And last but not least friendly and accommodating staff. Will stay there again on my next trip to Buffalo.
Stayed 1 night in Mar 2024