Lobby

Reviews of Best Western Summit Inn

2.5 out of 5
Best Western Summit Inn
9500 Niagara Falls Blvd, Niagara Falls, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1003 reviews" "
Rating 8 - Good. 339 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay with us. We look forward to welcoming you back soon for another great experience.Sincerely, Hotel Manager

10/10 Excellent

Mauricio, WOODCROFT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to shops, restaurants and not too far from the Falls attractin area. Safe and quiet area. Good value with handy breakfast
Stayed 2 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and found the area safe and quiet. We're glad you found good value in our offerings and enjoyed the breakfast. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your review! We're glad to hear you enjoyed your stay with us. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Marita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building and area around property was extremely clean. Rooms comfortable and clean, hot water all day long. Nice breakfast. Coffee, tea, juice 24 hrs. Best coffee. Would book again.
Stayed 3 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear you enjoyed the cleanliness, comfort, and our 24-hour beverage service. Your kind words about our coffee mean a lot to us. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Woojin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay with us. We're always striving to provide the best experience for our guests, and we appreciate your support. If there's anything specific you loved or think we could improve upon, we'd love to hear it!Sincerely, Hotel Manager

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean it was.
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you appreciated our cleanliness standards during your stay. We strive to provide a pristine environment for all our guests. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay with us. We strive to provide exceptional service and comfort to all our guests, and we're delighted we met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
They only offer maid service after 4 days! We were there for 4 nights. That means the trash was not emptied or the room cleaned. If you wanted clean towels you had to go to the front desk and ask for them.
Stayed 4 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issue with our housekeeping team to ensure a more timely and efficient service in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk personnel and great breakfast and great workers in breakfast area.
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed the service from our front desk team and the delicious breakfast prepared by our dedicated staff. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another excellent experience.Sincerely, Hotel Manager

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Room was clean, breakfast was provided and enough options for anyone to find what they are wanting, pool was spacious and well maintained. Huge points to the 24 hour coffee and juice, what a fantastic feature.
Stayed 2 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us. Clean rooms, a variety of breakfast options, and a well-maintained pool are some of the things we pride ourselves on. We're delighted you enjoyed our 24-hour coffee and juice service—it's our pleasure to keep you refreshed around the clock. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, pool was warm, breakfast was hot and good selection. I will certainly come back next shopping trip
Stayed 2 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed our comfortable beds, warm pool, and delicious breakfast selection. We can't wait to welcome you back on your next shopping trip!Sincerely, Hotel Manager

10/10 Excellent

Shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too. We stayed to celebrate my son’s upcoming birthday. He loved the pool, the breakfast, the comfort of the room. Definitely plan to make another trip in the future!
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that your son enjoyed his birthday celebration at our hotel. It's fantastic to know that he loved the pool, breakfast, and the comfort of the room. We can't wait to welcome you back for another memorable trip in the future!Sincerely, Hotel Manager

6/10 Okay

KELLY

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you chose to stay with us and appreciate your honesty. We'll certainly take your comments into consideration as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely, Hotel Manager

6/10 Okay

Istiaque

Liked: Staff & service
Water leaking in bathroom
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for bringing the water leak in the bathroom to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we are addressing the issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a flawless stay.Sincerely, Hotel Manager

10/10 Excellent

Nashalee

Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear you had a 5-star experience with us. We hope to welcome you back soon for another wonderful stay!Sincerely, Hotel Manager

8/10 Good

Carol

I didn’t like that the bathroom was so small.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of the bathroom. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,We're thrilled to hear you enjoyed your stay! Thank you for choosing our hotel. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Yessenia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and will strive to address any areas of improvement to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

MM Edul

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.Sincerely, Hotel Manager

8/10 Good

Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a gerat stay and would come again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you had a great stay and would love to welcome you back anytime!Sincerely, Hotel Manager

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, would absolutely stay again… and again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for choosing to stay with us again! We're thrilled to hear that you had another enjoyable experience and that you would gladly return. We look forward to welcoming you back for many more memorable stays in the future!Sincerely, Hotel Manager

10/10 Excellent

Irwin Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in/check out process was very smooth. The front desk representatives were VERY kind and patient! Thank you!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that your check-in and check-out experiences were smooth and that our front desk team exceeded your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Shanna

Travelled with family
Liked: Staff & service, amenities
Breakfast was good the place was clean, but our sheets were stained and the air conditioner didn’t really work great…. Btw there is no microwave in the room but there is one in the breakfast area.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you enjoyed the breakfast and found our hotel clean. We apologize for the inconvenience regarding the stained sheets and the air conditioner not meeting your expectations. Your comments will be addressed to ensure a better experience for future guests. We appreciate your insight and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 Okay

Jen

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your honesty and will use your comments to improve our services. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and easy and fast check in
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed our breakfast and found our check-in process seamless. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

8/10 Good

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice hotel. Nothing fancy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,"Thank you for your feedback! We're glad you found our hotel clean and enjoyable. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!"Sincerely, Hotel Manager

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, very clean! Pool was nice and warm. Breakfast was nice!
Stayed 1 night in Apr 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. Kids loved the pool. Beds were comfy, but the pillows were very lumpy. Bathroom door opened with difficulty and scraped the floor. Tiny bathroom and having the sink outside the door was weird. Definitely could have used better lighting, rooms were dark.
Stayed 1 night in Apr 2024

10/10 Excellent

Shopiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Apr 2024

10/10 Excellent

Smita

Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best Western is a trusted and affordable hotel chain. We stayed there for these reasons, but it was not in a great neighborhood. Inside the building was very good, clean, friendly/helpful staff. We had a lamp with frayed (unsafe) cord and maintenance only wrapped it in electrical tape. We had a leaky coffee maker, and maintenance replaced it with another leaky coffee maker. Outside, the neighborhood was dodgy, but they can't do anything about that. We felt safe. I still recommend Best Western for an affordable hotel option.
Stayed 5 nights in Apr 2024

10/10 Excellent

Amarjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic visit!Sincerely, Hotel Manager

8/10 Good

Karthick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintained very well, clean. Breakfast was bonus and the indoor pool was awesome for the kids.
Stayed 1 night in Apr 2024

8/10 Good

Maggie

Liked: Staff & service, property conditions & facilities
The property was clean but it is not near the falls.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Victor

Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had a 5-star experience with us. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No real cream for coffee, won't use Coffe Mate and no peanut butter at breakfast, only real complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, quiet area and it’s close to shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Niagara Falls. Staff were friendly/helpful. The big indoor pool was great for the kids and not too crowded. Breakfast area was huge and the breakfast (included) was extraordinary. I highly recommend Best Western Summit Inn.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only problem i had was the wifi issue. Not great at all. Other then that we had a pleasant time
Stayed 2 nights in Apr 2024

10/10 Excellent

Gilbert, Hillsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower is poorly designed. Water floods out of the shower area. Antiquated tv with no streaming services. WiFi was near useless. I was in the 1st floor near the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and welcoming, hotel was clean. Pool was very clean and heated, we will def be staying here on our future trips to niagra falls.
Stayed 1 night in Apr 2024

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service
Unfriendly person at check in and check out. Sticky floor
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was up and working. Super clean and nice rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Uche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly pleased with how efficient check in was. The breakfast options were great as well. Highly recommend staying here as it’s 12mins drive to the Falls.
Stayed 2 nights in Mar 2024

6/10 Okay

Wijfam

Travelled with family and small children
Liked: Staff & service
The duvet /blankets on the bed was too thin for my comfort. The sink in the bathroom was designed poorly as the faucet barely reached the sink. Every time I turned on the tap, the water would hit the lip of the sink causing a huge mess on the counter. As well, I could barely put my hands under the tap because of how close the tap was to the lip of the sink.
Stayed 1 night in Mar 2024