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Reviews of Unwind Hotels and Resort

3 out of 5
Unwind Hotels and Resort
Light House Beach, Kovalam, Trivandrum, Neyyattinkara, Kerala

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holidays
It was amazing stay here due to excellent hospitality, great location. Management and staff are very cordial and always ready to help. Cafe at the property serve delicious and hygienic food.
Stayed 1 night in Nov 2022
Response from Lakshmi on 2 Dec 2022
Hello Rakesh,We are pleased to know you enjoyed your stay with us, it was amazing to host you, looking forward to host you and your dearones again. Thank you and stay blessed

6/10 Okay

SanjayChowdhary

Disliked: Property conditions & facilities
Nice Hotel near to beach, Facility in room to be improve like Tea kettle, Shampoo in Bathroom, Door Mate at door entry to remove send. Room service for tea in afternoon to be provided. Cleanness to be improved in entrance and lobby.
Stayed 2 nights in Feb 2019
Response from Lakshmi on 11 Feb 2019
Hi, Greetings from Unwind hotels and resorts, We truly appreciate your review and thank you so much for staying with us. Kindly let us know in detail about your suggestion in improvement in cleanliness for we truly believe our entrance and lobby is always clean. Further if there is any improvements to be done from our end, we shall definitely do that. Thank you and stay blessed

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Budget hotel with friendly staff
Staff (and in particular Mr Sanish) very friendly and helpful. Budget hotel so do not expect frills.
Stayed 2 nights in Dec 2018
Response from Manager - Business on 2 Jan 2019
Hi, Greetings from Unwind Hotels and Resorts, We truly appreciate your review and thank you so much for choosing to stay with us. We are looking forward to welcome you and your dear ones again. Thank you and stay blessed

8/10 Good

Yvonne, York UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Reception staff, lovely view from breakfast restaurant.
Stayed 5 nights in Jan 2018

10/10 Excellent

Anku, Kottayam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place
It’s a cool place to stay. Neat and clean rooms @ affordable rate. The hotel staff is very friendly. The only drawback was you don’t have the beach view from the hotel and the rooms are not sound proof. We could hear everything happening in the corridor. Still it’s a cool place. Don’t forgetting to try the food from the restaurant in front of the hotel. The food is delicious 👌
Stayed 3 nights in Dec 2016

8/10 Good

Mohan, West Bengal, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is outstanding.Just beside the beach.
We enjoyed our stay.Lovely place.Good & clean room.
Stayed 1 night in Sep 2017

8/10 Good

Andiec71, Essex

Liked: Cleanliness, staff & service, room comfort
Very small hotel right on the beach.
Very nice, small hotel right on the beach. Rooms are all ground floor, have windows but not a great view, saying that, if your just using the room to sleep in, then it has all you need. The room has a bed, shower room and a desk with a chair. There is no fridge, kettle or cooking facilities but the restaurant is less than 1 minutes walk through the front entrance which also takes you to the beach. Out of the back entrance, you will come across lots of little shops through some winding streets. The shop right opposite the back entrance is owned by a lovely gentleman who likes to have a bit of a chat, not at all like the beach sellers who seem to be relentless. I think his name was Naseem. All the staff at the hotel were really nice and friendly. I stayed in room 105 and it was clean and comfortable but could do with the walls being painted to freshen it up a bit. I enjoyed my stay very much, thanks you so much.

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel with excellent location. Excellent breakfast included @ Malabar Cafe.
Response from Fabio on 4 Mar 2017
Dear John, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon..

6/10 Okay

Christina

Liked: Cleanliness, staff & service, room comfort
The place was fine. Very helpful and friendly staff. However compared to what you got it was pretty expensive (comparing to other places in India). You had to have the AC on otherwise mosquitos would come in. But it was an okay room.
Response from General Manager on 9 Jan 2017
Hi, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon .

10/10 Excellent

Jay, trivandrun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in front of the light house beach.
It is situated just middle point of the light house beach. In front of the beach, they have their sister concern MALABAR Cafe. And just behind that there is Unwind resort. I don't think if they have any option to see the sea from any of the room, at least it was not there from my room#104 and that's actually not required. In night you need a pleasant sleep. So, in morning, you woke up, have a walk through the beach road, then come and seat in Malabar Cafe... Have your breakfast, then enjoy sea... same for noon lunch & dinner in evening. Only thing is the food pricing is very high in Kovalam - not only in Malabar, but also, in all hotels - so, please be ware of that. Also, please carry enough cash with you as most of the hotels including Malabar Cafe does not support card payment. But Unwind does accept the same. Over all, very good experience and I will again go there.
Response from Unwind Hotels & Resorts on 25 Oct 2016
Dear Jay,I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon .

8/10 Good

Ritu, Bangalore

Liked: Cleanliness, room comfort
Good Hotel
The hotel was good, stay was nice too. Peaceful ambience, helpful staff. But there was no intercom in the room so we had to go out and call the staff for everything we needed. I expected a little better facilities for that price. But it was alright.
Response from Fabio on 15 Sept 2016
Dear Ritu, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. As per the suggestion you have given we we will be looking in to have intercom in the rooms.Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon

8/10 Good

Ganesh , Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at beachfront
The manager and staff are extremely soft & always helpful to make your stay comfortable. Rooms and toilets are clean without compromise. Only problem was with dirty cover spoiled by the previous occupants and housekeeping staff could not notice or avoided to replace. The best Hawa beach is just 75 - 80 meter away, which is the best part.
Response from Fabio on 31 Aug 2016
Dear Guest, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. We have investigated the issue, you faced and we have taken the action. We assure that this wont be happen again in future. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon

8/10 Good

Sumanta, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We booked A/C rooms for 3 nights there. The accommodation is good. The rooms are well decorated. There is complementary breakfast with good quality of food. However, one disadvantage is that the hotel does not have any sea-facing room.
Response from General Manager on 25 Oct 2016
Dear Sumantha, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon .

8/10 Good

Not Provided, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple with great service
We arrived at 4am, and the staff was very willing to accomodate. Clean room right on the beach! Our needs are simple, and Unwind resort was fantastic for simple needs. Thanks!
Response from General Manager on 31 Aug 2016
Dear Guest, I would like to thank you for giving us your valuable feedback during your stay with us. Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon ..

4/10 Poor

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
This place was pretty clean and on the beach walk. But the rooms is in need of upgrading and the bed was not comfortable. Its very loudly and the placed us in a room next to the staff which ment slamming doors and noise from Tv from early morning until late night. The staff was friendly though. Sorry to say but not a good value for your money.
Response from General Manager on 9 Jan 2017
Hi,we are truly sorry that we were not able to meet your expectations and see that you have given a uniform 2 rating for all the parameters.Your feedback is extremely valuable to us, as we strive to improve more with each and every stay. Guest satisfaction is our priority and therefore your constructive feedback is very much appreciated in our search for excellence. We look forward to welcome you soon .

6/10 Okay

Anne Turid, Bergen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Greit budsjetthotell.
Greit og nær strand, en grei og rimelig plass å sove.
Response from General Manager on 31 Aug 2016
Dear Anne Turid, Greetings from Unwind Hotels & Resorts! Many thanks for your review and ratings. Glad to know that you had a memorable holiday.Look forward to your next visit.Best regards

10/10 Excellent

Robert Grenville, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint
Fantastisk sted at lande efter en lang tur til Indien. Meget turistet og dyrere end normalen, så vi blev ikke så længe.
Response from General Manager on 31 Aug 2016
Dear Fint, Greetings from Unwind Hotels & Resorts! Many thanks for your review and ratings. Glad to know that you had a memorable holiday.Look forward to your next visit.Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
朝食が充実のホテル
ビーチのすぐ側だが少し奥まっているので静かに過ごすことができた。朝朝食は裏手のカフェで摂ったが大変充実した食事で感激した。ホットシャワー、テレビ、Wi-Fiあり。ただ、入口は只今工事中で、工事現場の中を通って部屋に至る。
Response from General Manager on 4 Mar 2017
Hello, We thank you and truly appreciate your feedback and it was really a great comment. It is our pleasure to know that you enjoyed your stay at Unwind.Looking forward to hosting you and your friends at Unwind Kovalam soon.Please do contact us for any requests for your family or friends.Cheers