Free daily continental breakfast
Check availability

Reviews of Key West Inn - Newport News

2 out of 5
Key West Inn - Newport News
11845 Jefferson Ave, Newport News, VA

Reviews

5.8
Rating 10 - Excellent. 50 out of 286 reviews" "
Rating 8 - Good. 54 out of 286 reviews" "
Rating 6 - Okay. 69 out of 286 reviews" "
Rating 4 - Poor. 34 out of 286 reviews" "
Rating 2 - Terrible. 79 out of 286 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Shayla

Stayed 2 nights in May 2024

10/10 Excellent

Anastacia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always a pleasure staying here. And they always take care of whatever i need 😁
Stayed 1 night in Mar 2024

10/10 Excellent

Fantasia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I loved the jacuzzi
Stayed 1 night in Mar 2024

10/10 Excellent

Juju

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Stayed 2 nights in Feb 2024

10/10 Excellent

Julius

Stayed 1 night in Jan 2024

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure 🙏 ☺️
Stayed 1 night in Jan 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What truly made this hotel special was the calm and quiet atmosphere it provided. As someone who appreciates a peaceful environment, I was delighted to find my little escape place. The ability to relax and unwind in a smoking room without any disturbances was exactly what I needed. Overall, my experience at this low-budget smoking hotel room was fantastic. The friendly staff, fair pricing, convenient parking, and nearby amenities made it a memorable stay. If you're searching for a calm and quiet smoking room in the area, look no further. This hotel is a hidden gem that offers a comfortable and affordable retreat.
Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Staff & service, property conditions & facilities
The availability of parking was a major convenience. It's always a relief to have a secure place to park my vehicle, and this hotel provided just that. Plus, the proximity to a Wawa and the ability to walk to Sonic was an added bonus. It made grabbing a quick bite or satisfying any cravings incredibly convenient. Will be staying again !
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the standout features of this hotel is the fair price for the room. It's refreshing to find a smoking-friendly accommodation that doesn't break the bank. This affordability allowed me to enjoy my stay without worrying about excessive costs.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Liked: Staff & service
Staff is always so amazing here! Good price for a decent smoking room.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing. Chill smoking room.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Christina

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

jasmine

Liked: Staff & service, property conditions & facilities, room comfort
Staff was really nice and respectful frank at the
Frank at the front desk was so sweet and patient with me i checked in really late and smiled and helped me out with what ever i needed they even let me check out at a later time with no issue could have been a lil cleaner but frank was so sweet it disnt matter to me had a one night stay and will definitely be comming back thanks for makeing my stay great frank!
Stayed 1 night in Oct 2023

2/10 Terrible

Ebone

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bedbugs and roaches. The room was nasty
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Roaches in the room
The room had roaches all in the bathroom and I even found one in the table drawer smh. Glad I was only there for one night. Probably won’t be coming back here.
Stayed 1 night in Sep 2023

10/10 Excellent

Julius

Stayed 1 night in Aug 2023

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is good. All others are verybad. In Expedia they show breakfast,but they don't provide. Nonsmoking room, smell like smoking room. Everwhere cockroach
Stayed 1 night in Jul 2023

2/10 Terrible

Isam

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
First the picture in Web site is not same next the room smells nasty and the bug's in room the bathroom is other story, I never recommend that's place unless if don't have any options.i was shook, and to exepdi.com shame on you to have like this place and you don't know about it. and they called me about the room I should have it like couple hours to arrive tell me it's have issues but I'm assuming they don't have any kind of those room . And then I have to split my family unfortunately. They don't even have water in refrigerator in room. Sorry but that the truth
Stayed 2 nights in Jul 2023

6/10 Okay

Jamal

Stayed 2 nights in Jul 2023

6/10 Okay

Virginia

Stayed 1 night in Jul 2023

2/10 Terrible

Diane

Disliked: Staff & service, property conditions & facilities, room comfort
First and foremost good day but I cannot believe I seen roaches bathroom was not clean I had to use my own cleaning products to clean the bathroom the bed was hard as hell the door had messed up paint all of it on the back of it I will never stay there again I was very very disappointed and I stayed there for two days that's why I didn't even speak up on the road just cuz I still had to stay I had to go buy some stuff to take care of that I will never ever ever say that again very Paul I wish I wish I never spent my money so waste of time have a blessed day
Stayed 2 nights in Jul 2023

8/10 Good

Catrina

Stayed 2 nights in Jul 2023
Response from General Manager on 13 Jul 2023
Thank you for the rating. We hope next time you come, we will shoot for 10 out of 10. Let me know personally what we can do for you to make that happen.

6/10 Okay

Jamal

Liked: Staff & service
The room had roaches
Stayed 1 night in Jul 2023

8/10 Good

Kyle

Stayed 1 night in Jul 2023

10/10 Excellent

Sheila

Stayed 1 night in Jun 2023

2/10 Terrible

Debaditya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst properties I have stayed. The rooms are very dirty and hotel looks very shabby. They advertise to have breakfast included but actually, they don't. The carpet, bedsheet are also very dirty and they don't provide enough pillows or even proper glasses in the rooms. The bathroom is very small and the bathroom door does not lock. The price of the room doesn't justify the room quality or the service they provide. Better to skip this poor hotel and look of other options like the Days Inn nearby.

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
............................
Stayed 3 nights in Jun 2023

6/10 Okay

Erika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was not the greatest cockroaches in the bathtoom
Stayed 1 night in May 2023

10/10 Excellent

Donnell

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The hotel is rather run down, looked like maybe they were in the middle of refurbishment, so maybe that will change in the future. There were more bugs in the room than I consider acceptable, and the sheets were not clean. When I went to check out a bit before 8 am, no one was there. There was a sign saying the office is closed 11 pm to 9 am. That is bizarre for a motel! I didn't get in till 11:30 Friday night, so I guess I am lucky someone was there at all?
Stayed 2 nights in May 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ayana

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Jahdarda

Liked: Staff & service
Stayed 1 night in Mar 2023

6/10 Okay

John

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Bathroom sink stopper broken. No shampoo
Stayed 2 nights in Mar 2023

10/10 Excellent

Sumoia

Stayed 1 night in Mar 2023

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Sumoia

Stayed 1 night in Feb 2023

6/10 Okay

Cristina

Disliked: Amenities, property conditions & facilities
Disliked
Stayed 2 nights in Feb 2023

2/10 Terrible

alicia

Travelled with partner
Disliked: Staff & service
Went to check in and the lights were out like they was closed. I didn't get a call to ask if I was still coming
Stayed 1 night in Feb 2023

2/10 Terrible

Kristen

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The property was filthy. Live cockroaches running up and down the walls, and living in the refrigerator. No water pressure in the shower, but the water was boiling hot.....or freezing cold. Police had the motel enterence/exit blocked for 5 hrs. I had to park at Sonic. BAD pillows. Tiny and mushy. The furniture was dirty and '70's style. The whole experience was disappointing
Stayed 1 night in Feb 2023

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs crawling
When I got to the office the manager was very nice but when I got to the room it was very run down and not very clean but when I woke up in the night there were bugs crawling around and I woke up with one on the ceiling above me the bathtub hasn’t been cleaned in ten years
The door very dirty
I don’t know what the stain is
Not been cleared in years
Mold everywhere
Stayed 1 night in Dec 2022

6/10 Okay

Tracy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
No breakfast as advertised. No ice machine. Cigarette hole burns in our bedding. Parking lot was rough. Don't feel it was worth what we paid.
Stayed 4 nights in Sep 2022

2/10 Terrible

Tiara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it
Terrible! Roaches everywhere! People outside partying babies crying running through the parking lot… trash all over the parking lot
Stayed 1 night in Aug 2022

6/10 Okay

Brigitte

Stayed 1 night in Aug 2022