Hello Li, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any further feedback so we can address your concerns and improve our services.

Hello Anastasiya,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

Hello Kendre,We appreciate your positive feedback regarding the cleanliness and friendliness of our staff during your stay. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.

Hello dustin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future for another fantastic stay.

Dear Guest, We appreciate you staying with us and taking the time to rate your experience. If you have any feedback or concerns you would like to share, please feel free to reach out to us directly. We value your input and would love the opportunity to address any issues you may have had.

Dear Guest, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with the TV and remote during your stay. It's unfortunate to hear about the issue with the sheets not meeting your expectations. We appreciate your feedback and will address these matters with our team to ensure a better experience for future guests.

Hello Kellie, We apologize for any inconvenience you may have experienced during your stay with us. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will share your concerns with our housekeeping and maintenance teams for immediate action. Thank you for bringing these issues to our attention, we will make sure to address them accordingly.

Hello Thomas,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. Please rest assured that we will address the issues you raised and work towards improving our services.

Hello Keyanna ,Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

Thank you for taking a moment to leave a review, Lourdes. Myself and the staff at the HomeTowne Studios by Red Roof Newport News - Hampton West were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Gabrielle RediResponse Specialist

Hi Linda,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that our manager was able to accommodate your needs by changing your room from the 2nd floor to the 1st floor due to your mobility requirements. We understand the importance of providing a comfortable and accessible environment for all our guests, and we're pleased that our manager was able to assist you in this regard. Your comfort and convenience are important to us, and we're delighted that the room change was greatly appreciated. It is our pleasure to have you and we hope to see you again soon!

Hi Austin,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that proper cleaning and maintenance procedures are followed. We will also conduct a thorough investigation to identify and rectify the source of the mold. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make amends and provide you with the experience you deserve.

Hi Craig,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

Hello Hector,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

Hello Dejana,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hi Tiffany,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Newport News - Hampton West. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our amazing staff and exceptionally clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

Hello Tiffany,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Hi Tiffany,We appreciate your rating. We regret that we fell short of your expectations during your stay. We will continue improving our services, amenities, and facilities and hope to have another opportunity to exceed your expectations and provide a more enjoyable stay.

Hi Stephanie,We are disappointed to hear that your recent stay at our hotel did not meet your expectations. We have taken note of your concerns regarding the cleanliness and maintenance of the hotel, and we will work with our housekeeping team to address these issues immediately. Please know that we strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience in the future.

Hi Guest,Thank you for sharing your rating and review. We are glad that you found our hotel clean with comfortable beds. We value your feedback and will continue to work to improve to provide our guests with the best possible experience. We hope to have a chance to have you again for a much more enjoyable stay.

Hello Tamarra,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Hello David,Thank you for the feedback about your recent stay at the HOMETOWNE STUDIOS NEWPORT NEWS - HAMPTON WEST. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the cleanliness of the room and pests you highlighted you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry and to uphold our company's high standards your encounter will be shared with management to ensure your satisfaction.I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,OnielRediresponse Specialist

Hello Antoine,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hi Jaden,Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

Hello Quianna,Thank you for taking a moment to complete our survey. Myself and the staff at the HOMETOWNE STUDIOS NEWPORT NEWS - HAMPTON WEST appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all out guests and we re happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

Hi Eric,Thank you for taking the time to provide us with a perfect rating. We are delighted to know that you enjoyed your stay, and we look forward to welcoming you back soon!

Hi Syean,We strive to make every guest's stay enjoyable, and we are disappointed to know we fell short of your expectations. We would like to learn more about your visit so that we can address any issues that lead to a low rating and improve our services in the future. Please contact us directly for your comments or suggestions, and it would be very much appreciated.

Hello Arielle,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

Hello Arielle, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hi Cristol,Thank you for letting us know about this. We want you to know that when we are notified about pests or cleaning problems, we act quickly and thoroughly. We have high standards and guidelines for cleaning and this will be addressed promptly along with management and professionals. We hope to have another opportunity to host you and redeem ourselves, as this was not the experience we wanted you to have or the standard that we uphold.

Hi Robert, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

Hello Rich, I want to ensure that you know how much we appreciate guest feedback, it is through insights we can better serve our guests. Thank you for sharing your experience with our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

Hello Anh, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

Hello Shakia, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

Hello Ashleigh,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

Hello Carlos, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Donovan, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

Hello Daniela, It was our privilege to earn your business and we hope to host you again on your next trip.,

Hello Cuneyt, Thank you for bringing to our attention your experience and comments regarding your stay. We take all reports of lacking service and your suggestions for improvement seriously, particularly those that you have raised pertaining to the bed and cleaning services. We greatly appreciate your time in bringing important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

Hello Khammany, Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hello Dalia, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

Svati, I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

Meghan, Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our convenient location. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

Michele, Thank you for sharing your experience, I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our housekeeping policies and procedures for minimizing and attending to these situations. We appreciate your feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Sean, We want you to know that your feedback and rating of your experience at our hotel is of the utmost importance to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Caniola, Thank you for bringing to our attention your experience and comments regarding your stay. We take all reports of lacking service and your suggestions for improvement seriously, particularly those that you have raised regarding the sheets and towels condition. We greatly appreciate your time in bringing this to our attention and we hope that you will find your expectations to be far surpassed during your next stay with us.

Jazzmen, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with the clean accommodations, hospitality, and cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

Lynda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.

Kenneth, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience, we would like to learn more about what went wrong so we may address the issues. Your voice is unbelievably valuable to us and we hope you will return to experience the improvements that we are continuously making.

Sean, Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.