Reception

Reviews of Hampton Inn & Suites Newburgh Stewart Airport

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 497 out of 694 reviews" "
Rating 8 - Good. 144 out of 694 reviews" "
Rating 6 - Okay. 27 out of 694 reviews" "
Rating 4 - Poor. 14 out of 694 reviews" "
Rating 2 - Terrible. 12 out of 694 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Staff & service, amenities, property conditions & facilities
Nice place good food
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Dear Gail, Thank you for taking the time to write. I’m happy to hear that our crisp, comfortable accommodations and delicious breakfast buffet made for an enjoyable stay. A return visit is the best compliment! Best, Kristy Tobar, GM

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date property that is convenient (enough) to the Newburgh Airport. They advertise a shuttle to the airport, but the service is not available when you need it. I wound up paying 30 bucks for a taxi. Otherwise, it's a good place to stay, what you'd expect.
Stayed 1 night in Apr 2024
Response from GM on 17 May 2024
Dear John, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. I am sorry that our shuttle wasn't available when you needed it and we hope that you will consider a return trip for a flawless experience next time. Best, Kristy Tobar, GM

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to town & very quiet facility.
Stayed 3 nights in May 2024
Response from GM on 15 May 2024
Dear Athena, We can't thank you enough for your patronage and for sharing this excellent review. Hosting you was our pleasure, and I am so glad to hear your stay was quiet and convenient. Please see us again anytime you need an overnight stay in the area. Best, Kristy Tobar, GM

10/10 Excellent

Saxon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay no complaints, did the job for what I needed.
Stayed 3 nights in May 2024
Response from GM on 14 May 2024
Dear Saxon, Hearing that guests have no complaints about our hotel will never get old! Thank you so much for being our valued guest and for taking the time to share this positive review. We hope that anytime you return to the area that our Hampton Inn will be your hotel of choice. Best, Kristy Tobar, General Manager

8/10 Good

James, Derby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was fine. The woman who checked us in was not. She was obviously stressed about something and I made the mistake of mentioning that. Hopefully - at least for future travelers - it was a one-off.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear James, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback helps achieve this goal. I was sorry to hear about the unenjoyable experience at check-in, and I will discuss your feedback with the front desk team. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Kristy Tobar, General Manager

8/10 Good

Jeannette, Sonoma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 2 nights in Apr 2024
Response from GM on 4 May 2024
Dear Jeannette, We are happy to hear from you! Thank you so much for your kind words about the staff. We have a great team dedicated to providing genuine, warm hospitality to everyone who visits us. We appreciate your business and hope to host you again. Best, Kristy Tobar, GM

10/10 Excellent

gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from GM on 3 May 2024
Dear gabriel, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Kristy Tobar, GM

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly, clean
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear John, What an excellent rating! I am thrilled to see that you had a great stay, and I hope that we will be your first choice for lodging from here on out. Thank you for your business, and please come again. Best, Rebecka Jennings, GM

10/10 Excellent

ruth

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear ruth, I am glad our hotel provided you with a five-star experience while visiting. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Kristy Tobar, GM

10/10 Excellent

Lisneth

Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Lisneth, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to the area. Best, Kristy Tobar, GM

10/10 Excellent

ruth

Liked: Cleanliness
We go about every other weekend love the place and breakfast
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Dear Ruth, We appreciate your return visits! Thank you for your compliments and your recommendation. It's always our pleasure hosting you. Best, Kristy Tobar, GM

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, super convenient for Stewart airport, nice pool and gym, friendly helpful staff, decent breakfast. Very good value stay.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Lindsey, We are happy to hear from you and value your kind review. It is lovely to hear that our location, cheerful service, and amenities all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Kristy Tobar, GM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Jason, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Kristy Tobar, GM

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel workers were very helpful
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Tammy, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Kristy Tobar, GM

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Caitlin, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Kristy Tobar, GM

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Heather, Thank you for taking the time to share your kind review, and please visit us again. Best, Kristy Tobar, GM

10/10 Excellent

Yesenia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were clean! Will be staying there again
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Yesenia, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we look forward to your return. Best, Kristy Tobar, GM

4/10 Poor

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was getting pillows comfortable on the bed and a stink bug slides out from the pillow case. gross. Not sure how that happened if you keep beds clean. we were on the fifth floor and heard the highway outside. I didn't get much sleep. we go for the free breakfast and my father wants coffee and it's in the hallway. why? there are seniors who don't want to walk in the hallway to get their coffee like my dad.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Irene, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Kristy Tobar, GM

10/10 Excellent

Glorilu

Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Glorilu, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Kristy Tobar, GM

10/10 Excellent

Kaira, Newburgh ny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from GM on 9 Mar 2024
Dear Kaira, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Kristy Tobar, GM

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Nick, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Kristy Tobar, GM

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. Staff was very polite and courteous. I didn’t like the fact that at check-in they didn’t inform me about an additional charge for incidentals and would be refunded after a few days. Also I know there was a grab bar in the shower but there should be one so it’s easier for people to get off the low toilets.
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Dear Nancy, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't meet your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our immediate attention. Thank you for staying with us, and we hope to host you again. Sincerely, Kristy Tobar, GM

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear Kayla, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Kristy Tobar, GM

8/10 Good

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing staff was very nice and pleasant Loved everything but how hard the towels and bedding sheets were other than all was well
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear ruth, Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Kristy Tobar, GM

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Dear Linda, Thank you for your time in sharing your kind review, and please visit us again. Best, Kristy Tobar, GM

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
People at first desk were very welcoming and warm.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Denise, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Kristy Tobar, GM

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not very good amenities. Staff appeared disinterested in serving consumers. Room was clean and quiet, but hot and stuffy.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Ann, We aim to impress you, so I'm sorry that your visit was just okay. I regret that you were disappointed in our amenities and service; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Kristy Tobar, GM

6/10 Okay

Maryjo, River Falls

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are definitely not soundproof. I could hear everything next door and above. Annoying.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Maryjo, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Kristy Tobar, GM

10/10 Excellent

Jean Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Dear Jean Francis,Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Newburgh.Best,Kristy TobarGeneral Manager

8/10 Good

Alicia

Travelled with group
I enjoyed my time in this hotel. Breakfast was great
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Dear Alicia,It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon!Best,Kristy TobarGeneral Manager

10/10 Excellent

Monae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Monae,Thank you for your time in sharing your kind review, and please visit us again.Best,Kristy TobarGeneral Manager

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
After a long drive, we truly appreciated the friendly and fast check in and great room!
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Paul,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable after a long drive. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip.Best,Kristy TobarGeneral Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 15 Jan 2024
Dear Gregory,Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time.Best,Kristy TobarGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were really small. But friendly service and very clean.
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Anonymous,Thank you for allowing us the pleasure of hosting you. We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Kristy TobarGeneral Manager

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 9 Jan 2024
Dear Alicia,Thank you for taking the time to share a great review of your experience with us. We appreciate your support and look forward to hosting you again.Best,Kristy TobarGeneral Manager

10/10 Excellent

Michael, Avondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 1 Jan 2024
Dear Michael,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Kristy TobarGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff went beyond the call of duty to be helpful
Stayed 3 nights in Dec 2023
Response from GM on 1 Jan 2024
Dear Anonymous,We are so glad you had an incredible stay with us here at the Hampton Inn & Suites Newburgh Stewart Airport! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Kristy TobarGeneral Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I had to cancel my trip. So I didn't stay at the Hampton Inn & Suites. But I'm sure it is as good or better than any other hotel.
Stayed 6 nights in Dec 2023
Response from GM on 1 Jan 2024
Dear Daniel,While we are sorry that you have to cancel your trip, we hope to have an opportunity to host you soon. Thank you for choosing us.Best,Kristy TobarGeneral Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Eric,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Kristy TobarGeneral Manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been visiting Newberg area for years visiting my son and his family. We usually stayed at another location but on our last trip that location was so bad we left early to avoid extending the disastrous facility. We tried this place and absolutely loved the facility, the staff, and the breakfast each day. Definitely will stay here again in future visits to my family there. The little touches they did to make me feel welcome was the icing on the cake. Thank you for the excellent visiting accommodation.
Stayed 3 nights in Dec 2023
Response from GM on 27 Dec 2023
Dear Allan,Thank you for giving us a try and for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage.Best,Kristy TobarGeneral Manager

8/10 Good

Lynda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely rooms and helpful staff, but fitness center
The hotel was clean and the room was very nice, although it faces the highway and was a bit noisy because of traffic passing all night. I used the fitness center which appeared clean but the piece of equipment that I chose to use was not functioning properly, there were no cleaning wipes and there weee only two towels on the shelves. I reported it to the front desk—they had no idea about the malfunctioning machine and gave me some Lysol wipes to use. The front desk workers were helpful, but it was disappointing that the problem hadn’t been reported in the past. There should be a regular maintenance check of all equipment.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear Lynda,Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and comfortable rooms made for an enjoyable stay. I'm sorry for the issues you encountered in the fitness center. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon.Best,Kristy TobarGeneral Manager

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, good beds, nice breakfast
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Laurie,I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon!Best,Kristy TobarGeneral Manager

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The water frequently was only hot in any setting of the faucet and shower handle. It prevented showering as the water was too hot. The front desk clerk at checkout was unable to understand how to check us out when we paid cash. She mentioned the wrong rate, then gave us the correct price. When we gave her more than the price and we were waiting for change, she said we owed more money. This went on for a few minutes until we convinced her about the math. She also had difficulty counting the cash we gave her.
Stayed 2 nights in Dec 2023
Response from GM on 19 Dec 2023
Dear Paul,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. I'm sorry for your poor departure experience. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Kristy TobarGeneral Manager

10/10 Excellent

Gladis

Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Gladis,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Kristy TobarGeneral Manager

10/10 Excellent

ELIZABETH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to nice restaurants and major highways.
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Dear Elizabeth,I'm so glad that you enjoyed our convenient location. It was our pleasure hosting you, and we thank you for choosing us.Best,Kristy TobarGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 16 Dec 2023
Dear Brian,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Kristy TobarGeneral Manager

10/10 Excellent

Kamal

Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Kamal,We are thrilled you had a perfect stay! Thank you for the review, and please visit us again.Best,Kristy TobarGeneral Manager

10/10 Excellent

Jessica, New Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my stay.
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Dear Jessica,Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again.Best,Kristy TobarGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 dayer
beds are very comfortable. everything was clean and nice.
Stayed 2 nights in Dec 2023
Response from GM on 8 Dec 2023
Dear Anonymous,I’m so glad you enjoyed our hotel and accommodation! Thank you for your time in reviewing your stay, and we hope to host you again soon.Best,Kristy TobarGeneral Manager

6/10 Okay

Ramachandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Mediocre experience
Stayed here as a family during the Thanksgiving weekend. Only upon arrival and asking, we find out swimming pool was not working. That was a disappointment. In the room, we see hair clip from the previous occupant which was still present and there was gum on the ice bucket. Not sure how well the room was cleaned before we moved in. We typically enjoy the complimentary buffet breakfast, which we did during this trip. So that was comforting.
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Dear Ramachandra,We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our breakfast, I'm sorry that we weren't able to deliver a more positive experience overall. We hope to host you again for a flawless experience should your travels bring you back to the area.Sincerely,Kristy TobarGeneral Manager