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Reviews of Quality Inn

2.5 out of 5
Quality Inn
65 Geoffrey Dr, Newark, DE

Reviews

5.2
Rating 10 - Excellent. 144 out of 1006 reviews" "
Rating 8 - Good. 170 out of 1006 reviews" "
Rating 6 - Okay. 128 out of 1006 reviews" "
Rating 4 - Poor. 182 out of 1006 reviews" "
Rating 2 - Terrible. 382 out of 1006 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Albert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property old mattress very old not comfortable
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Lorne

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife has cancer and due to the smell of trash in containers outside of the room, cigarette smell, and body order we asked to change rooms. The staff change our room 3 times and every room was worse than our first room. I request that Expedia give us a full refund as the hotel told us they could not provide a full refund
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

cherie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Listen. I did not expect 4 or 5 star. 3 would have been nice. Just staying for a quick overnight for my daughter’s college graduation so didn’t need much. But, this place was tuff. The smell was nauseating. Like smoke & wet dog. The bathroom ceiling was peeling. There was rust or something in the bath tub. I mean it worked to sleep for a night. But I was up and gone as soon as I woke up.
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nasty condition, dirty and smells. I didn't stay for even a whole hour and I checked out. why would expedia suggest a place like that? I would like some kind of a refund.
Stayed 1 night in May 2024
Response from GM on 25 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Volkan, E Rutherford

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the assigned room was supposed to be smoke-free, it smelled so bad that we couldn't stay in the room for more than an hour. The smell of smoke was unbearable. We were so sleepy that we tried to sleep despite the bad odor, but it was impossible. In the end, we spent the night sleeping in the car in the parking lot for the room we paid for :)
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. We are serving the breakfast as per the guideline of Choice. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Demia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very professional and nice I would recommend this hotel to someone
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. We are serving the breakfast as per the guideline of Choice. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

William

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Place was horrible. Dirty tv did not work no WiFi. Smoke detectors missing from the wall. Left and went to a days inn to stay the night
Stayed 1 night in May 2024
Response from GM on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Geoffrey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The TV service was nonexistent. A/C was too noisy and was not cooling. Roaches was crawling on TV stand. Rooms smelled terrible and Smokey
Stayed 2 nights in Apr 2024
Response from GM on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Good

Ashlee

Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Ashlee

Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 6 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Mary Lynn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. The outside hallway looked like it hadn't been swept in years. The police were in and out twice during the night. I would not stay there again
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Seungbeen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not bad
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

ileana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed and so turned off. We checked in and checked out 5 minutes later! I have never experienced such filth!!!!! It was so bad that they did not charge me. It is run down and the location is quite shady.
Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Patrick, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.

4/10 Poor

Danielle

Stayed 2 nights in Feb 2024
Response from GM on 22 Mar 2024
Dear Danielle, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

4/10 Poor

T

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room they gave me the toilet didn't work so we had to smell everything that we had did in the toilet then again it's another room and a TV didn't work we had no TV the whole time we were there staff was unbelievably rude inconvenient didn't want to help towels we didn't get our towels and we had to use dirty towels for 2 days in each room so yeah it's filthy dirty and inconvenient and unsafe for anybody to stay there
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Jeffrey

Stayed 2 nights in Feb 2024
Response from GM on 15 Feb 2024
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 10 Feb 2024
Dear Brandon, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Aja

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 10 Feb 2024
Dear Aja, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Daleth

Liked: Staff & service
Close to 95
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Daleth, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not again
Desk clerk and staff were nice and friendly. However, the room had a smell, the bathroom light switch was broke light and the toilet handle broke from rust. The common area for breakfast was not clean, door jams are rusted so paint was falling to the floor. I am not overly picky about a hotel and hate to complain but just a heads up to others.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Taishia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Taishia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Amy

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Amarilys

Disliked: Cleanliness, property conditions & facilities, room comfort
do not do business and fix it up
first of all, the place is very duty and smell bad. I thought ppl were not allowed to smoke in the hotels. Also it seems like the hotel is being used to people from social services or homeless. The hotel in general , does not have a good presentation inside nor outside.
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I already gave a review but you didn't like it so tell me, do you want me to sugarcoat it or just straight out lie? I won't do either. The place is filthy and a hangout for drug addicts. The room was filthy and the floor hasn't been mopped in a long time. You should see the socks I wore. I do have pictures of everything. There was no television service the first night and following morning I was there. I almost stepped in dog poop when I came out of my second floor room door at 6am. The poop was still there around 11am and that's after complaints were made. The trash receptacles around the building all overflow to the floor or ground. Someone needs to get in contact with me. I demand a refund. My number is 484.482.7368 and my email address is ant926man@gmail.com
Stayed 2 nights in Jan 2024
Response from GM on 13 Jan 2024
Dear Anthony, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
There were roaches in bathroom. There were trash on the corridor on 3rd floor as I came out of lift.
Stayed 1 night in Jan 2024
Response from GM on 13 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

Diamond

Stayed 4 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Diamond, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Mike

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Damarys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Dear Damarys, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Dear Jose, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

2/10 Terrible

haley

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Dear Haley, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Kamilah

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Dear Kamilah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Dear Stephanie, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

2/10 Terrible

Mark Elliott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Damarys

Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Dear Damarys, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Eldalis

Travelled with family, Business traveller
Liked: Staff & service
Very clean and adequate
Stayed 2 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

8/10 Good

Ali

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

2/10 Terrible

Asia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Y’all got roachesss! Other than that it was a quick cheap fast room for the evening
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

4/10 Poor

Diamonyell

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Mari

Liked: Property conditions & facilities
Response from GM on 9 Feb 2024
Dear Mari, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from GM on 29 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Danielle, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

2/10 Terrible

GREGORY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Web Site said housekeeping - 3 nights, none. Room stinks and floors extremely filthy, asked for service never got any. Personnel not interested in any type of assisted customers. Not friendly. No more Quality Inn stays
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Gregory, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Lesly, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Dear Daniel, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

4/10 Poor

Chuck

Disliked: Cleanliness, property conditions & facilities
I was given a key card and when I entered the room, it had not been cleaned. Beds were unmade - trash cans were overflowing - towels were all over the bathroom floor. I was given another room but the sight of the first room left a disgusting image in my mind.
Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Dear Chuck, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Shae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware they do not take cash and after leaving to put cash on card, I was then made aware that they have a 50 deposit. Had to change reservation to one less day to cover it.
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Shae, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.