When I arrived my heater was working in my room and staff sent help immediately. When he realized it would take more time to repair, I was relocated after making sure the heater was working in the new room. However, this room did not have the view I paid for and they were able to relocated me for the 2nd time, assisted with my luggage and made sure heater was working. The staff was excellent! Super accommodating and truly went above and behind for me to have a good stay!