Free daily buffet breakfast
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Reviews of Comfort Inn & Suites Newark Liberty International Airport

2.5 out of 5
Comfort Inn & Suites Newark Liberty International Airport
98 FRELINGHUYSEN AVE, Newark, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 462 reviews" "
Rating 8 - Good. 85 out of 462 reviews" "
Rating 6 - Okay. 45 out of 462 reviews" "
Rating 4 - Poor. 27 out of 462 reviews" "
Rating 2 - Terrible. 36 out of 462 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Faye, Sioux falls

Travelled with group
Liked: Cleanliness, staff & service
Staff is amazing
Stayed 3 nights in May 2024

8/10 Good

Koh

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to places we want to visit
Stayed 3 nights in May 2024

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and subtle for a quiet getaway or in preparation for a trip from the airport
Stayed 2 nights in May 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took a little bit longer to get the hotel shuttle than expected, however I know others had to be picked up & it's a busy airport. I was very glad that there was a hotel shuttle available.
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 21 May 2024
Dear ValerieThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

8/10 Good

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 3 nights in May 2024
Response from Shahid (FO Manager) on 21 May 2024
Dear ElizabethThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great ADU and assist
Stayed 1 night in May 2024
Response from BK on 21 May 2024
Thank you for sharing with us your positive feedback. We are pleased to hear that we have exceeded your expectations and have provided you with an outstanding stay. We look forward to welcoming you back again.

2/10 Terrible

audrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
we had big problems with billing. my partner was charged twice on his credit card. We went down to the lobby 5 times to resolve this problem and the owner was not there to resolve it. She promised to fix the problem after her meeting, then promised to do it from home. She said she was going to send an email right now. We have not received anything. Today we are back at our house with double billing. No one has written to us or called us back and I find that really irresponsible.
Stayed 3 nights in May 2024
Response from Shahid (FO Manager) on 19 May 2024
Dear Audrey,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests' expectations.I spoke with you on phone call this morning and clearly stated that there is no double or overcharged as you used 2 different cards, 1 Master Card got a full refund, and the 2nd Visa card was actually charged, so the refund was processed at the same time of check-out, and it will take 3-5 business days to appear on your account.We look forward to the opportunity to have you stay with us again and hope it will be a much better experience.Yours in Hospitality,

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good breakfast.
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 19 May 2024
Dear Valued Guest,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 20 May 2024
Dear YolandaThank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Good

Will

Good rates & appreciated the shuttle from Newark airport. Staff was nice & professional. People at the restaurant were very nice, but the food was not great. Pizza was not very good.
Stayed 2 nights in May 2024
Response from Shahid (FO Manager) on 19 May 2024
Dear WillThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Poor

Ansy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No housekeeping services for the duration of our stay
Stayed 3 nights in May 2024
Response from Shahid (FO Manager) on 19 May 2024
Dear AnsyWe are sorry to see that we have not met 100% all your stay expectations. We pride ourselves on exceeding our every guest experience. We provide cleaning service right after 3 nights of stay or upon request. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and even stored our luggage at no extra cost. Our room did have a giant support beam which was odd, but the room was still quite nice. Restaurant was great. Only thing that was disappointing was there wasn’t really anything in a walkable distance
Stayed 1 night in May 2024
Response from Shahid [Night Manager] on 18 May 2024
Dear BlakeThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Poor

Lakiah

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel room appeared clean (although it has scuff marks on walls from previous visitors), and it was spacious for a handicapped accessible room. The staff remained respectful. But, the room itself was not completely handicapped accessible. -The bed moved easily anytime we sat on it (which was very dangerous for my elderly grandparent that was sleeping in it.) - The bathroom shower had a high step in, & not a walk-in shower. The pictures of the room I saw when I booked was of a walk-in shower and I did not get it. -It was hard for my grandparent to get up from the toilet as it did not have handle bars in the right places. For ex. there was a handle bar behind/ on top of the toilet. I dont know how handicapped people are supposed to use that. -Lastly, there was an incident where my grandmother fell on Comfort Inn property, right in front of the ramp as well as in the room. Both times we had to call EMT services and my grandmother ended up in the emergency room. Comfort inn security gueaed saw us struggling and didn't offer to help or call an ambulance for us. He did not even report the incident. Once I reported it to staff, I recieved excuses to absolve themselves from making a report or taking some kind of accountability, and a discount on the extra night we had to stay there since I couldn't make an 8 hour drive after being up all night at in the ER. -Its extremely inconvenient to ONLY have valet parking.
Stayed 3 nights in May 2024
Response from Shahid | Night Manager on 16 May 2024
Dear Lakiah,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests expectations.Regarding the incident, we didn't find any valid proof or ER report, which relates to the facts of incident even though we also didn't get any timely complaints to our front desk to take proper action on it, but we still offered you a complimentary 50% discount in the daily rate, including a free voucher for a meal to use at our restaurant and you happily accepted.We tried our best to make your stay comfortable.Your feedback is truly helpful and allows us to take your suggestions into consideration to enhance our guests's experiences as well.We look forward to the opportunity to have you stay with us again and hope it will be a much better and more pleasant experience.Yours in Hospitality,Thanks

10/10 Excellent

Kourtney

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Shahid (FO Manager) on 14 May 2024
Dear Kourtney,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

6/10 Okay

Michael

Travelled with partner
Same breakfast items each day gets old when staying 6 days. Pepperoni pizza from restaurant had 1-2 pepperonis on each slice-boo! Had to ask for new towels, soap, toilet paper, etc as no one cleaned our room in a week. Bed linens were changed once as scheduled. Housekeepers said they didn’t speak English when we asked them questions. Nothing to do in the area without transportation. Parking should be included in price. Valet in and out inconvenient each day. One day, we were given someone else’s keys. Another day they couldn’t find our keys. Plan ahead if you need in/out services. Normandee was excellent to work with in SNAP transportation!
Stayed 6 nights in May 2024
Response from Shahid (FO Manager) on 14 May 2024
Dear MichaelWe are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,Thanks

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quick check in. Room is very comfortable with all important amenities.
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 12 May 2024
Dear DeanThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, proximity to airport. Overall good experience
Stayed 2 nights in May 2024
Response from Shahid (FO Manager) on 11 May 2024
Dear DeepakThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities
The parking prices are ridiculous.
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 11 May 2024
Dear SharonThank you for staying and rating us 4 out of 5 also we appreciate your feedback. We're happy we were able to provide you with great service and we hope to be able to serve you again once given the opportunity.We have forwarded your parking concerns to relevant company to re review.We look forward to welcoming you in the future.Yours in Hospitality,Thanks,

2/10 Terrible

Latonia

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
No poor customer service. Book the hotel room at Newark Airport & was sent to a different location.
Stayed 1 night in Jan 2024
Response from Manager on 10 May 2024
Dear Valued Guest,We are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Excellent

Tavar

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and friendly staff. Happy we chose this place!
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 10 May 2024
Thank for you your fantastic rating and review. We would like to welcome you again in the future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
clean and friendly staff
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 9 May 2024
Hello Stephanie,Thank you so much for staying with us and we appreciate you taking the time to share your stay score. We look forward to hosting you again real soon.Yours in Hospitality,

10/10 Excellent

Kaila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed or stay a lot overall
Stayed 2 nights in May 2024
Response from BK on 8 May 2024
Thank you for sharing your positive feedback and letting us know we have exceeded your expectations, and you experienced an outstanding stay. We look forward to welcoming you back soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just minor things like not being able to switch off aircon and TV screen (it still had a faint glow). Maybe a carpet would be more homely? Breakfast was good but some foods ran out towards the end.
Stayed 1 night in May 2024
Response from Shahid (FO Manager) on 14 May 2024
Dear Thomas,Thank you for rating and reviewing us as we truly appreciate your feedback. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We're happy we were overall able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. If you are getting an early flight know breakfast starts at 6:30
Stayed 1 night in May 2024
Response from BK on 7 May 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

8/10 Good

Nissy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from BK on 7 May 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BK on 6 May 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

6/10 Okay

Amina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty
Stayed 1 night in Apr 2024
Response from BK on 4 May 2024
Thank you for choosing the Comfort Inn & Suites Newark Liberty International Airport. We are very proud of our achievements in our outstanding service and cleanliness scores. We look forward to welcoming you back soon.

4/10 Poor

Ricky

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are friendly The parking fee is not reasonable - it was not indicated that the $25 fee is only if you park the car at the time of booking, no in and out privilege, if you want to use your car or have in/out privilege, you will be charged $35. Property used to be a parking garage, not a good place if you are on vacation - it was a mistake I booked this hotel. WILL NEVER GO ON THIS HOTEL AGAIN.
Stayed 3 nights in Apr 2024
Response from BK on 2 May 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BK on 1 May 2024
Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

10/10 Excellent

Tiffany

Stayed 3 nights in Apr 2024
Response from Shahid (FO Manager) on 19 May 2024
Dear Tiffany,Thank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Excellent

Shakim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the hospitality.. Amazing!
Stayed 2 nights in Apr 2024
Response from BK on 1 May 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

6/10 Okay

Ramandeep

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 1 night in Apr 2024
Response from BK on 1 May 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our guests' expectations. If you can contact us and let us know where we can serve you better so we can ensure we implement your suggestions. We look forward to thew opportunity to have you stay with us again.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely fantastic. From the moment I walked into check in I received smiles , hello’s and how can I help you. I was genuinely surprised. Conversely, the overnight staff was just as welcoming and helpful. I’d highly recommend staying for its service alone!!! Great work team Comfort Inn!!!
Stayed 3 nights in Apr 2024
Response from BK on 1 May 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Food was good
Stayed 2 nights in Apr 2024
Response from BK on 1 May 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

6/10 Okay

Ruzica

Stayed 1 night in Apr 2024
Response from Shahid (FO Manager) on 18 May 2024
Dear RuzicaWe are sorry to see that we have not met 100% all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Excellent

Jesse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spot. great views of new york skyline. nice 9th floor lounge cafe experience with music. great breakfast. great location near airport. great food spots nearby. brick city vegan is amazing. "wonderful" Chinese spot has late night delivery and its hot and fresh. I will stay here again if i am ever in Newark, NJ again.
Stayed 2 nights in Apr 2024
Response from BK on 1 May 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

10/10 Excellent

Dehai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good excellent
Stayed 2 nights in Apr 2024
Response from BK on 1 May 2024
Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

10/10 Excellent

Kizina

Stayed 1 night in Feb 2024
Response from Shahid [Night Manager] on 18 May 2024
Dear KizinaThank you for rating we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My heat in the room did not work. They did not change my towels out a single day that I was there and the breakfast area was absolutely disgusting.
Stayed 3 nights in Apr 2024
Response from BK on 1 May 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Excellent

Aldith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this location overnight because my layover was longer than 12 hours. I loved the complimentary shuttle service provided, which weighed heavily on my decision to book with this location. I also booked for the complimentary breakfast, which was delicious and perfectly scheduled for my travel needs. All staff I interacted with were very warm and welcoming. My room was clean, welcoming, and quiet, and I had a great view of Jersey and New York! Overall, I would definitely stay here again for future travel!
Stayed 1 night in Apr 2024
Response from BK on 1 May 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

6/10 Okay

S

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was not able to get the shuttle to the hotel despite many attempts. I got to breakfast a half hour early and was going to sit in the entry until it was ready, but I go the feeling I was not welcome, so i just grabbed someting at the airport.
Stayed 1 night in Apr 2024
Response from BK on 24 Apr 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BK on 24 Apr 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations. We look forward to welcoming you back soon!

8/10 Good

Rhonda

Stayed 2 nights in Apr 2024
Response from Shahid (FO Manager) on 12 May 2024
Dear Valued Guest,Thank you for rating us as we truly appreciate your time. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Hello Irene,Thank you for staying at our hotel. We do appreciate your feedback and happy you had an enjoyable stay. We look forward to seeing you again whenever you are ready. Your review will be shared with our team and thank you again for staying with us. Yours in Hospitality,

10/10 Excellent

Tia

Stayed 1 night in Apr 2024
Response from BK on 22 Apr 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Debra, West Milford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk & the restaurant were very courteous & welcoming!! Was extremely pleased with our stay!! Would highly recommend!! Thank you!!
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Hi Debra,Thank you so much for your feedback on your recent stay. We appreciate you taking the time to share your feedback and it was our pleasure to host you. Your feedback will be shared with our team, and we look forward to welcoming you again.Yours in Hospitality,

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Hi Tara,Thank you for staying with us and we hope we receive another opportunity to host you again.Yours in Hospitality,

10/10 Excellent

James Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, they went above and beyond to accommodate us. Ride to and from airport, 3 free meals a day. They have a fitness center that has dumbells and the essentials. The only things lacking was the shower pressure isn't great, and the area surrounding the property is not great. The property itself was nice and everything I needed.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Hello James,Thank you for staying at our hotel. We do also appreciate your feedback and happy you enjoyed your stay. Your candid feedback will be shared with our team for continued improvement to our hotel. We look forward to welcoming you again.Yours in Hospitality,

10/10 Excellent

Ronnie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean the was very comfortable. The complimentary breakfast was good
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 21 Apr 2024
Thank you, Ronnie for your review of your stay. We appreciate your business and your feedback. We look forward to seeing you again.Yours in Hospitality,