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Reviews of Candlewood Suites Newark South - University Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Newark South - University Area, an IHG Hotel
1101 S College Ave, Newark, DE

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 395 reviews" "
Rating 8 - Good. 110 out of 395 reviews" "
Rating 6 - Okay. 35 out of 395 reviews" "
Rating 4 - Poor. 23 out of 395 reviews" "
Rating 2 - Terrible. 22 out of 395 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

guozhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel does not have USB cell charging socket. You need to have an adaptor. It would be nice to upgrade this convenience, since everyone takes a phone. On the hand, the stuff is very nice helped me charge my phone with her personal charger
Stayed 1 night in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not enough parking at night. Room door lock was broken.
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room clean and well maintained
Stayed 1 night in May 2024
Response from Nikki-Director of Sales on 13 May 2024
Thank you for staying with us at the Candlewood Suites Newark. We pleased you enjoyed your stay with us. Should your travel plans bring you back to the area, we would love for you to stay with us again. Thank you.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well equipped. My family stayed in a one bedroom unit with a small kitchen. The extra space and kitchen made a huge difference in comfort and usability. The check in staff were super friendly and I would definitely recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Ethyel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did get good rest while we was there. Comfortable bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Only here for one night but full kitchen is a plus for longer stays! Would def stay here again
Stayed 1 night in Apr 2024

8/10 Good

Elena, LEOMINSTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Hotel needs a little bit or remodeling. But overall it was a great room for the price. Convenient location for our destination
Stayed 1 night in Apr 2024

10/10 Excellent

MOSES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay whenever you’re out of town visiting the neighborhood
Stayed 2 nights in Mar 2024
Response from Nikki on 29 Apr 2024
Thank you. We look forward to welcoming you back!

6/10 Okay

patricia

Business traveller, Travelled with partner
Disliked: Cleanliness
I have stayed at this hotel many times. the last time was in January. The carpeting still needed cleaning. There is a lot of road construction in the area and a lot of the businesses have closed but the liquor store is still open
Stayed 1 night in Mar 2024

10/10 Excellent

Fady

Stayed 1 night in Mar 2024

2/10 Terrible

lisa

Travelled with family
Disliked: Staff & service, amenities
We reserved a 2 queen room. Upon arrival there was only one bed and our daughter had to sleep on uncomfortable cot. Manager blamed Expedia- we have used expedia for years w/o incident. Coffee was awful in room and downstairs too. We were told they would refund 1/2. They didn’t. Am now hassled with having to file claim . Will not stay here again. Do not recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean. A pantry with snacks. Room has a full kitchen . Right next off the highway.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Amenities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Norman

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Perfect location and not too far from Delaware University
Stayed 1 night in Mar 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Travelled with family
Liked: Amenities
Very clean Courteous staff Nice room
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like people live in the hotel which usually means govt funded
Stayed 1 night in Feb 2024

10/10 Excellent

Saravana

It was the best stay ever - room had kitchenette with thermal stove, sink, full size fridge, utensils, washing liquid, dishwasher - space impressively neatly designed and the living are had a huge working desk and corner desk. Still lot of space to move around - rest and work. Slept well, cozy bed and comfortable pillows- clean! Staff exceptionally warm and friendly! Overall a fantastic stay - 5 stars for sure 👍
Stayed 1 night in Feb 2024

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was a problem. Upon checkin during the rain the nearest parking was quite away from the door. no drive up a nd parking close by. there was no lift or carraige to help bring luggage in so several trips to car were not desired. Dinn't know that house cleaning was a weekly thing.
Stayed 2 nights in Feb 2024

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, room comfort
very loud at night in the hall ways
Very loud at night in the hall ways got up at 2 am saw a man walking around the parking lot one and done thank you
Stayed 1 night in Feb 2024

2/10 Terrible

adriene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nikki-Director of Sales on 5 Feb 2024
Thank you for staying with us at the Candlewood Suites. We are sorry you were not pleased with your stay. We hope that you will return again. If you do stay with us again, please remember the hotel is 100% smoke free.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Kitchen area
Stayed 1 night in Feb 2024
Response from Nikki-Director of Sales on 5 Feb 2024
Thank you for staying with us a the Candlewood Suites.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good as always :)
Stayed 2 nights in Jan 2024
Response from Nikki-Director of Sales on 5 Feb 2024
Thank you for staying with us again. We are pleased you enjoyed your stay. We look forward to welcoming you back!

8/10 Good

Karen

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nikki-Director of Sales on 31 Jan 2024
Thank you for staying with us at the Candlewood Suites. We hope to see you again!

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 31 Jan 2024
Thank you for staying with us at the Candlewood Suites. Is there anything we could have done to give you a better experience?

8/10 Good

Yetunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 31 Jan 2024
Thank you for staying with us at the Candlewood Suites, we hope you enjoyed your stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nikki-Director of Sales on 31 Jan 2024
Thank you for staying with us at the Candlewood Suites, we are pleased you enjoyed your stay

10/10 Excellent

Jenika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing no matter what hours you are there! From morning to afternoon to night staff super friendly and very knowledgeable and helpful! Definitely will go back and stay another week sometime soon!!!
Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you so much for your kind words about our staff at the Candlewood Suites. We are pleased the staff took great care of you during your stay. I will be sure to share your great review with the staff. Please come stay with us again if you are in the area!

10/10 Excellent

Jenika

Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 16 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South. We are pleased you enjoyed your stay. We appreciate your kind review. We look forward to welcoming you again if you are in the area.

10/10 Excellent

Michael

Everyone was very pleasant and room was very clean
Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for you kind review. We are pleased you enjoyed your stay with us. I will be sure to share your comments with our staff. We look forward to welcoming you again should your travel plans bring you to area.

10/10 Excellent

Jenika

Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for rating us a 5 out of 5. We appreciate your positive review. We hope to have you stay with us again.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South. We are pleased you enjoyed your staff. Should your travel plans bring to the area again, we look forward to welcoming you back.

10/10 Excellent

Melvin

Stayed 1 night in Dec 2023
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South. We are pleased you enjoyed your stay with us. Should your travel plans bring you back to the area, we would be pleased to have you stay with us again.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nikki on 4 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South. We are glad you enjoyed your stay with us. We look forward to welcoming you back should your travel plans bring you back to the area.

10/10 Excellent

Chuck

Stayed 1 night in Dec 2023
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for staying with at the Candlewood Suites Newark South. We are pleased you enjoyed your stay with us. We look forward to welcoming you back should your travel plans bring you back to the area.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nikki on 4 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South, we are pleased you enjoyed your stay with us. We look forward to welcoming you back should your travel plans bring you back to the area.

6/10 Okay

robert

Stayed 1 night in Dec 2023
Response from Nikki on 4 Jan 2024
Thank you for staying us at the Candlewood Suites Newark South. We do apologize your stay was not great. I hope everything was settled upon your departure. I hope you will give us another opportunity to make it right if you are ever in the area again.

10/10 Excellent

Annquasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South, we are pleased you enjoyed your stay with us.

8/10 Good

Wendy, Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nikki-Director of Sales on 15 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South. We hope you enjoyed your stay with us. Please stay with us again if your travel plans bring you back to the area.

8/10 Good

christine, fair haven

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Delaware stadium
Stayed 1 night in Nov 2023
Response from Nikki on 4 Jan 2024
Thank you for staying with us at the Candlewood Suites Newark South, we are pleased you enjoyed your stay. Should your travel plans bring you back to the University of Delaware, remember we are just a walk away for the Delaware Stadium.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quality of the premises, building, and room. Spacious and very convenient room. Can't say there was something I didn't like.
Stayed 1 night in Nov 2023
Response from Nikki on 4 Jan 2024
Thank you for your kind words, we are so pleased you enjoyed your stay. If you're in the area in the future, we look forward to welcoming you back.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nikki on 20 Nov 2023
Thank you for staying with us at the Candlewood Suites Newark South and giving us a 5 out of 5. We look forward to seeing you again if your travel plans bring you to the area again.

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nikki on 20 Nov 2023
Thank you for staying with us at the Candlewood Suites Newark South. We look forward to seeing you again if your travel plans bring you the area.

2/10 Terrible

Jeffrey

Stayed 1 night in Nov 2023
Response from Nikki on 4 Jan 2024
I apologize you did not have a good stay with us at the Candlewood Suites Newark South. We strive to make all guests happy during there stay, unfortunately we did not provide that service to you. We hope you will give us an opportunity to make it right should your travel plans bring you to the area in the future.Please feel free to contact the hotel if we may be of any additional assistance.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff unfortunately was told cleaning was provided every 7 days.
Stayed 2 nights in Nov 2023
Response from Nikki on 20 Nov 2023
Thank you for staying with us at the Candlewood Suites Newark. I am pleased the staff took great care of you. Our housekeeping policy is housekeeping service will be provided on the 7th day. You can certainly request housekeeping on a specific day with the front desk and the housekeeping staff would be informed you required service and you would be put on the schedule for service. I do apologize for the inconvenience and hope that you will come stay with us again in the future. Thank you.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies in reception they say of my arrival were great and so accommodating. High five to them. Great costumer service
Stayed 1 night in Nov 2023
Response from Nikki on 4 Jan 2024
Thank you for staying with at the Candlewood Suites Newark South. We appreciate your kind word regarding our front desk stay. We are pleased they provided the great customer service you deserve. We look forward to welcoming you back in the future.

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023