Lobby
Check availability

Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 726 out of 2253 reviews" "
Rating 8 - Good. 537 out of 2253 reviews" "
Rating 6 - Okay. 437 out of 2253 reviews" "
Rating 4 - Poor. 272 out of 2253 reviews" "
Rating 2 - Terrible. 281 out of 2253 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Brent

Disliked: Cleanliness, amenities, property conditions & facilities
When I was checked in, the room I walked into was 81 degrees with a thermostat set to 72 and on "Cool". The AC just wasn't working. I was immediately given a different room upon request, but then THAT room was a balmy 77 with the thermostat set to 67 and "Cool". It never got below 77 and was hot all night long. My bathroom window had no blinds and the glass was barely stenciled - everyone gets to see you shower or sit on the toilet. This hotel was nicer when it opened about 30 years ago, but it shows its age and needs some TLC in the rooms. Both rooms I was given show their wear and tear, like a totally rusty radiator, lack of adequate towels, minimal amenities.
Stayed 1 night in May 2024

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paramount was located perfectly for our trip to NYC. The staff was very helpful.
Stayed 1 night in May 2024
Response from Kiefer Brazier on 10 May 2024
Thank you for your valued feedback, Mr. Edward

6/10 Okay

jeannette, Spokane

Stayed 8 nights in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and cleanliness was on point. Everyone was friendly and helpful. It could use a fridge and ice buckets in the room.
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greeting Timothy,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 Okay

BIANCA

Travelled with group
There was a couple things that could have made the experience better. There was no trashcan, so we had to make our own pile. And the window didn’t open properly. It was so muggy in there while showering and unpleasant when using the restroom there needs to be some kind of convenient airflow because the AC doesn’t suffice. Other than that it was very average. Nothing too special, but it got the job done.
Stayed 6 nights in May 2024

2/10 Terrible

Dimitar

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 5 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Dimitar,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

8/10 Good

Todd, Clawson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We came to NYC for a 3 day visit to see Little Shop of Horrors and Moulin Rouge. Discovered the hotel on Expedia. Very pleased with the whole experience at Paramount. We checked our bags at the hotel when we got in in the morning and went about our day and night and checked in and picked up our bags around 10:30. They are doing some construction on the lower level and scaffolding outside. The attached cafe is cute! Check-in and check-out were smooth, but be warned - you are billed for your stay at check-in. They wasted no time - the charge was in my cc acct the next morning. It was a very quiet hotel. No partiers! Beds and pillows were a bit soft. We were in room 1032, two double beds. Small, but suited our purposes. Never turned on the TV. Bathroom is very small, no fan. No fridge, clock or microwave, but there was a hairdryer and steamer for clothes in the closet with about 19 hangers. Small desk with chair. Fairly good view of the area . The hotel is very close to Times Square and is next to the Scientology building. There is a nicely priced coffee and pastry shop right at the corner. We walked to CBS Studios, NBC Studios/Rockefeller Center/30 Rock, Westside Theater and Al Hirschfeld Theater with ease. They have a service that got us to and from LaGuardia - there is a link on the hotel site. You have to have your room key to go up the elevator. There is no mini store in the hotel, so bring snacks and beverages in. Lobby is modern. Second level had privacy seating that had
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 9 May 2024
Thank you for your valued feedback!

6/10 Okay

maria

Liked: Cleanliness, staff & service, amenities
You can tell they slap paint to cover the age of the building, Windows are extremely old and loose. Throughout the night I would hear all the trucks, garbage truck & police. There was work being done in the lobby, not much lightning & while I was taking a shower the light turned off, I did not bother calling front desk b/c it was 11pm , We use the hallway lighting . Next day i checked out . Definitely needs updating, especially the windows. Location was awesome!! Pizza and coffee shops next door .. everything was very close by
Stayed 4 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Maria,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Jessica, Amherst

Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Jessica,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Heidi-Lynn

Stayed 2 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Heidi- Lynn,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient if you're attending a Broadway show!! This is my go-to hotel whenever I'm in NYC!!
Stayed 4 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Mary,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Lawrence

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Had to check out when found in the morning Staff was good about it, but did not offer a refund or credit or discount.
Stayed 4 nights in May 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Location was perfect. Staff were pleasant and responsive. Would definitely stay again.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Shirley,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Francois, New Iberia

Disliked: Staff & service
very small rooms, limited amenities. But great location to Broadway shows
Stayed 2 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Francois,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Austin

Travelled with family
The property was extremely dark inside, not particularly clean and the absolute minimum of outlets, towels and amenities in the rooms. The staff was very helpful but it was clear the owners of the property were not interested in supporting them given the condition of the property
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Austin,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Gina R.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
location was great got to everything by walking and had the best time ever
Stayed 4 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Chris,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Destiny,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

8/10 Good

Madison

Liked: Cleanliness, staff & service
The Paramount Hotel is the perfect location for a first time in New York as it is close to everything. Staff is incredible and check in is very simple. There is a nice accommodation if you need to leave your bags before checking in or after checking out. Overall, we enjoyed our stay at the Paramount.
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 9 May 2024
Thak you for your valued feedback!

10/10 Excellent

ilyusha, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best
Stayed 3 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Ilyusha,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Joline Anthea

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Joline,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Shuhua

Travelled with family
The sink was clogged.
Stayed 4 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Shunhua,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s extremely expensive and the rooms are gross.
Stayed 2 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Sam,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Gwendolyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Best thing about this hotel is location. Guest services are minimal. No water except on 4th floor , ice machine out of order, no help with luggage coming or going. No answer to guest services phone call. Concierge service/rep was great and helpful!
Stayed 5 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Gwendolyn,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Darla

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures did not show what the rooms really looked like. The lobby was dingy looking and we had to pay to store our luggage.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Darla,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Debra

Travelled with family
Liked: Cleanliness
We were next to a storage area so early mornings there were a lot of noise. Wish they allowed early check in.
Stayed 3 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Debra,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Chris, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the Theatre District.
Stayed 3 nights in Jan 2024
Response from Paramount Hotel on 9 May 2024
Greetings Chris,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Harris

Disliked: Amenities
Ice machine was broken…no early check in even for 50$ and no refrigerator in room that I requested! So with this I left very early this morning.
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Harris,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location - no frills
Stayed 1 night in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Cheryl,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. The whole hotel needs renovation.
Stayed 11 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Salim,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Gregory, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
washcloths and drink cups not provided
Stayed 7 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Gregory,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Kerrin,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Mertula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Kiefer Brazier on 30 Apr 2024
Thank you for your valued feedback

10/10 Excellent

Yeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very comfortable. Staff was friendly and housekeeping was very accommodating. It’s located so close to everything. Definitely will be staying again.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr 2024
Thank you for your valued feedback

6/10 Okay

Eric-Van, Jersey City

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Paramount Hotel on 7 May 2024
Greetings Eric,Thank you for staying with us as we hope you enjoyed your time here at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Front Office Director.

8/10 Good

Renata

Travelled with family
Liked: Cleanliness, staff & service
Rime square on the corner
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 29 Apr 2024
Thank you for your valued feedback

10/10 Excellent

Susan Elena, conway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 29 Apr 2024
Thank you for your valued feedback

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
The interior of the room was sufficient for my minimal needs. The internet was very unreliable, and the TV did not allow for use of apps (Netflix, Hulu, etc) as advertised. Fruit flies were everywhere upon check in. I requested extra towels one time during my stay. One towel was thrown on the bed by housekeeping. It was not folded, nor was it placed appropriately in the bathroom. It was either freezing cold, or roasting hot in the room. No lamps whatsoever. Only two glaring overhead bulbs. I will not be booking this hotel ever again.
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr 2024
. I wanted to personally reach out to express my sincerest apologies for the inconveniences you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations.Please know that we take your feedback seriously and are actively addressing the issues you encountered with the Wi-Fi speed and the functionality of third-party apps on our TVs. Our team is working diligently to rectify these issues to ensure a seamless and enjoyable experience for all our guests moving forward.We truly value your business and the opportunity to serve you. Your feedback helps us improve, and I assure you that we are committed to enhancing your experience should you choose to stay with us again in the future. If there's anything specific, we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us.Once again, I apologize for any inconvenience you experienced, and I sincerely hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Mckayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr 2024
Thank you for your valued feedback

2/10 Terrible

Nikeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr 2024
Thank you for your valued feedback, Do you care to share more information on your stay when the time permits?

6/10 Okay

Claude

Liked: Staff & service
The room was fairly clean, but it had very little furniture and storage. It was also hot, and I was unable to change the temperature, despite two calls for someone to fix it. The bed was comfortable. The area around the hotel was really nice and convenient, with plenty of good restaurants. Overall, this hotel has not been my favourite in New York but I would stay there again if needed.
Stayed 7 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thank you for your kind review, Claude. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to shows. Wish they had coffee in the rooms. But for the money and decent option for week of shows!
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 26 Apr 2024
Thank you for your valued feedback

8/10 Good

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thank you for your valued feedback.

2/10 Terrible

Bonnie

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
I am terribly sorry, do you care to share more?

6/10 Okay

Teresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel has an unpleasant perfume scent. The lobby was small and under construction. This was not noted when placing reservation. The lobby was colder than being outside.
Stayed 4 nights in Apr 2024
Response from RGP on 25 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your insights as they allow us to continually improve our services and facilities.We sincerely apologize for the issues you encountered during your stay. It is regrettable to hear that the perfume scent in the lobby was unpleasant and that the size of the lobby and ongoing construction were not clearly communicated prior to your reservation. We understand how these factors can significantly impact the overall experience and apologize for any inconvenience caused.We take your feedback seriously and will use it to address the areas of concern you have highlighted. Please know that we are continuously working to enhance our facilities and services to provide a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back in the future and to provide you with a much-improved experience.Paramount Time Square

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thank you for your valued feedback.

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and location
Stayed 1 night in Apr 2024
Response from RGP on 25 Apr 2024
Thank you for sharing your positive feedback regarding your recent stay with us. We're delighted to hear that you enjoyed your experience and found our hotel to offer a good price and convenient location.Ensuring that our guests receive excellent value for their stay and have access to a convenient location is a top priority for us. We're thrilled that we were able to meet your expectations in these regards.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Paramount Time Square

4/10 Poor

roza

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
I am terribly sorry, do you care to share more?

6/10 Okay

Guillermina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thank you for your valued feedback.

6/10 Okay

Ayush

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The only reason you want to stay here is because it is just 50 steps away from Times Square. The rooms are tiny and the number of towels & soaps were minimal. There were issues with the elevators as well, and only two were working out of four. The Manager and Receptionist were very welcoming. I didn't have a good experience with the bellman when I was checking out. We had a lot of luggage and, therefore, asked for help from the bellman. The bellman used the service elevator, which was different from the regular elevator. Since all the elevators were not working properly and a lot of people were checking out, it took us half an hour to reach the hotel lobby. The bellman demanded money for keeping our luggage in the storage area and then alleged that I was lying it took us so much time to get downstairs. To be honest, I would have given him the tip but the whole experience left a sour taste. I confronted the Manager. She apologized and refunded me the money. Again, it was not about the money but his pathetic attitude and accusation that disgusted me.
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thanks a lot for taking the time to share your review and feedback! We hope to see you again in the future.Paramount Hotel Times Square

8/10 Good

Daranee

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr 2024
Thank you for your valued feedback.