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The Staff especially the doormen were helpful & attentive. All Staff were very quick with any request. The only issue I had was the carpet in our room was a bit dingy(ish) & our room looked out onto the air conditioners :( Fabulous location.
Great location, great staff. You will feel at home
Richard
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Richard, thank you for your wonderful feedback about The Fifty Sonesta Select New York. It is delightful to hear that our location and team members made you feel at home. We look forward to welcoming you back in the future.
I was surprised to see bed bugs .. I have told the front desk manager and she was very rude to me about that I wise not happy about the experience I had .. haven’t been in NY in years and that’s not what I was expecting.. my kids were very disappointed.. never again in that hotel…
Everyone is so friendly here and helpful
Best place I had book
Liana
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Liana, thank you for your kind words and for choosing The Fifty Sonesta Select New York. It is delightful to know you found our team members friendly and helpful. We look forward to welcoming you back for another wonderful stay!
Hugo, thank you for your wonderful feedback. The Fifty Sonesta Select New York is thrilled you enjoyed its prime location. We're looking forward to welcoming you back!
The staff and the service they provide is 5-star. However, the property needs to get a bit updated/renovated. Time and ware & tear have taken a toll on the furniture and property.
Fateh
Stayed 4 nights in May 2024
Response from Customer Service on 25 May 2024
Fateh, thank you for your feedback. The Fifty Sonesta Select New York is delighted that you found the service and our team members exceptional. We appreciate your observations regarding the property condition and will take them into consideration. Your input helps us improve and create better experiences for our guests. We hope to welcome you back soon.
Great place to stay, centrally located to many top attractions in NYC and restaurants nearby. Subway lines are also just a block or two away.
Claudine
Stayed 4 nights in May 2024
Response from Customer Service on 23 May 2024
Claudine, thank you for your wonderful feedback! The Fifty Sonesta Select New York is glad you enjoyed its prime location near NYC's top attractions and convenient subway access. We're looking forward to your next visit!
Todd,Thank you for your wonderful feedback! The Fifty Sonesta Select New York is pleased to know you enjoyed the room and our prime location. We hope to welcome you back soon!
10/10 Excellent
Hector
21 May 2024
No vent fan in restrooms
Hector
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Hector, thank you for your feedback. The team at The Fifty Sonesta Select New York is pleased that you enjoyed your stay. We're always looking for ways to enhance our guests' experience and we appreciate your input. We hope to welcome you back soon!
8/10 Good
Alberto
Travelled with family
19 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
D
Alberto
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Alberto, thank you for your feedback. The team at The Fifty Sonesta Select New York is pleased to hear you had an enjoyable stay. We hope to welcome you back again soon.
I found mold in the shower walls and the shower too
Juan
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Juan,Thank you for sharing your feedback. We take cleanliness very seriously and strive to maintain the highest standards. Your input will be addressed with our housekeeping team to ensure this does not occur going forward. We hope to have the opportunity to welcome you back in the future.Safe travels.
4/10 Poor
Melissa
Travelled with family
15 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were told we’d receive two nights free due to the air conditioning not working in our room.
They had to switch our room due to it being too hot and our infant getting heat rashes.
Melissa
Stayed 6 nights in May 2024
Response from Customer Service on 17 May 2024
Melissa, thank you for sharing your experience. It's concerning to hear about the temperature issue you faced and its impact. We appreciate your patience and understanding with the room change. Your feedback is invaluable, and we hope to provide a more comfortable stay for you in the future.
Property was very accommodating and close to The cathedral, Rockefeller, Empire State, Times Square
Daniel
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Daniel, thank you for sharing your positive experience at The Fifty Sonesta Select New York. It's great to hear that you found the property accommodating and enjoyed the convenient location near some of New York's iconic landmarks. We hope to welcome you back soon!
Lara, we're thrilled to hear that you found The Fifty Sonesta Select New York to be a convenient location for your travel needs. It's amazing when our guests get to fully take advantage of our prime location. We wish to welcome you back for an even more rewarding experience.
The staff was friendly and helpful, provided great service and helped arrange our transportation to the airport for our departure flight
Christine
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Christine, thank you for sharing your experience at The Fifty Sonesta Select New York. We're delighted to hear that our team members provided you with superb service and were able to assist with your airport transportation arrangements. We hope to have the pleasure to welcome you back in the near future.
Ana, thank you for your succinct and positive feedback. We at The Fifty Sonesta Select New York love hearing our guests had an excellent stay. We appreciate your choice to stay with us and hope to welcome you back soon.
10/10 Excellent
jennifer
7 May 2024
Liked: Amenities
Staff where great!
jennifer
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Jennifer, thank you for your delightful feedback about The Fifty Sonesta Select New York. We're thrilled to hear that our team members made an amazing impression. We can't wait to welcome you back in the future!
8/10 Good
Jonathan
Travelled with family, Travelled with family and small children
7 May 2024
Liked: Cleanliness, staff & service, amenities
Room was quite noisy with little to no insulation from street noise. Shower had poor water pressure. Room is basic and has what you need for a short stay in NYC.
Jonathan
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Jonathan, it's regrettable to hear about the aspects of your stay that did not live up to your expectations. We understand that tranquility and comfort are important, especially in a bustling city like New York. Please rest assured, we'll strive to address the noise levels and water pressure issue. We appreciate your constructive feedback, which certainly helps us in better serving our guests. Looking forward to the opportunity of hosting you again for a superior experience in future.
Lydia, it's fantastic to hear you enjoyed your stay at The Fifty Sonesta Select New York! We're thrilled to know that your time with us was enjoyable and we look forward to welcoming you back soon for another memorable visit.
Great location, easy walking distance to everything in midtown. Clean spacious room.
Christine
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Christine, thank you for sharing your experience at The Fifty Sonesta Select New York. We're thrilled you appreciated our prime location and the cleanliness of your room. We're looking forward to welcoming you back for another delightful New York City stay. Safe travels!
6/10 Okay
Sabrina
1 May 2024
Liked: Cleanliness, staff & service
Staff was friendly and helpful. Everything I called down for was brought up immediately. I don’t think it should be a 4 star though. The place was clean but very worn down and poorly kept.
Sabrina
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Sabrina, thank you for sharing your recent experience. We're glad to hear our team members delivered prompt service and you found our hotel tidy. That said, we are always aiming to improve and your feedback regarding the condition of the property is appreciated. We strive to maintain an environment that reflects our high standards, and we'll continue doing so. We hope for another chance to provide a better stay in the future.
Cuando hicimos el check-in verificamos que la habitación estaba muy fría. Cuando reclamamos nos dijeron que estaban en transición y que no había ni calefacción ni aire acondicionado. Los días que estuvimos la temperatura estuvo entre los 6 grados y 14 grados Celsius.
Terminé comprando personalmente dos radiadores que me fueron reintegrados pero luego de pasar una noche helada.
Realmente por el precio que pagamos esperaba un mejor servicio y desde ya que no volveré y enfáticamente no lo recomiendo!
Luis
Stayed 9 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Luis, lamentamos los inconvenientes que experimentó durante su estancia relacionados con la temperatura en la habitación. Trabajamos constantemente para mantener un ambiente confortable para nuestros huéspedes y nos disculpamos si esta vez no fuimos capaces de cumplir con esas expectativas. Apreciamos su feedback y lo tendremos en cuenta para futuras mejoras. Le aseguramos que lo que experimentó no es reflejo del nivel de servicio que nos esforzamos por ofrecer.
Fantastic location in Manhattan. Large bedroom and bathroom. Helpful staff and 24hr reception. Doesn’t offer free wifi unfortunately.
Hania
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Apr 2024
Hania, we sincerely appreciate your review highlighting our unique location in Manhattan and spacious accommodations at The Fifty Sonesta Select New York. We're pleased the 24-hour service provided by our team members met your expectations. We've noted your feedback regarding the Wi-Fi service. We always strive to ensure a seamless experience for our guests, so your input is valuable. Looking forward to your return on your next trip to New York.
Kelly, thank you for your wonderful feedback! We're delighted that you enjoyed your stay at The Fifty Sonesta Select New York and found great value in Romeo's tips and tricks. Our team members always strive to provide an exceptional experience for our guests. We hope to welcome you back soon in the future!
Huone oli tilava ja siisti.
Äänet kadulta kuuluivat selvästi ja kovaa.
Tuula Helena
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Tuula, kiitos arvostelustasi. On ilo kuulla, että arvostit huoneemme tilavuutta ja siisteyttä. Pahoittelemme, että kadun äänet saattoivat vaikuttaa kokemukseesi. Olemme täällä tulevaisuudessa auttaaksemme sinua valitsemaan huoneen, joka parhaiten sopii tarpeisiisi ja tarjoaa sinulle miellyttävimmän loman. Toivomme ystävällisesti, että annat meille mahdollisuuden palvella sinua uudelleen.
Thank you for sharing, Shylice!At The Fifty Sonesta Select New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Nairobi
16 Apr 2024
Nairobi
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Nairobi, it's great to hear that you had such a positive experience at The Fifty Sonesta Select New York. We appreciate your terrific rating and sincerely look forward to welcoming you back in the future!
6/10 Okay
sang, la canada
16 Apr 2024
Compare with pictures actual lobby size small and hallway very narrow
sang
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Sang, thank you for taking the time to share your thoughts. It seems like the size of certain areas of the hotel didn't quite meet your expectations. We strive to accurately represent our compact and convenient design, and we will certainly take your feedback on board. We hope to have another chance in the future to better meet your expectations.
10/10 Excellent
Akena, Arlington
15 Apr 2024
Liked: Amenities
Great place to stay.
Akena
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Akena, it's wonderful to hear that you found The Fifty Sonesta Select New York to be a great place to stay. Thank you very much for sharing your positive experience. We hope to welcome you back in the future!
Staff members are excellent. The room is spacious, but not top notch (esp bathroom). However, I will return bc of the friendly atmosphere the staff creates.
Soobin
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Soobin, it's amazing to hear you appreciated our caring team members at The Fifty Sonesta Select New York. We are glad your stay was comfortable with our room's expansive space. Regarding your comment about the bathroom, we are continuously working on enhancing our guest experience and your input will help guide those improvements. We are delighted to know you're planning to return because of the warm and friendly environment. We can't wait to welcome you back!
Always a wonderful stay at the Fifty Sonesta hotel. This hotel is my number one choice when visiting New York. Fantastic service from the front desk team throughout , they are always super friendly and welcoming. The doorman, Sammy , Marco and Romeo are fantastic so polite and attentive to your needs.The rooms are spotless again the housekeeping staff are lovely. Super close walking distance to all the main attractions such as Fifth Avenue and Central Park plus great restaurants in the area. Will definitely be back.
Alexandra
Stayed 5 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Alexandra, thank you for considering The Fifty Sonesta Select New York as your number one choice. We're thrilled to hear about your wonderful experiences with our front desk team and our doormen, Sammy, Marco, and Romeo. We pride ourselves on maintaining immaculately clean rooms and having a friendly housekeeping team. Your praise for our fantastic location near iconic attractions and delightful eateries is gratifying. We're eager to welcome you back soon.
Ivan, thank you for sharing your positive experience at The Fifty Sonesta Select New York. We're delighted to hear you found our location and service excellent. Your positive feedback is truly appreciated, and we look forward to welcoming you again on your next visit to NYC. Safe travels until then.
Very nice staff and room. Wished there was more control over the ac/heating system as it was hot but the thermostat was also set to heat by the property so we had to open windows.
Balcony option was nice but a little bland.
Overall though, great value and in a nice part of the city. Would stay again and recommend.
Seth
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Seth, it's great to hear you valued your stay at The Fifty Sonesta Select New York. Your feedback about the temperature controls is noted, and we're glad you appreciated the balcony feature, though we'll aim to ensure it's as inviting as possible. We truly appreciate you recommending us and eagerly look forward to your next visit.
I enjoyed the overall vibe and aesthetic of the property. The room was really nice and clean and the bed was comfortable. I also appreciate that they upgraded me for free.
Serina
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Serina, it's wonderful to hear that you savored the ambience of The Fifty Sonesta Select New York, and found your room to be pristine and inviting. We're glad to know that our comfy beds and complimentary upgrade were highlights of your stay. Your kind words are much appreciated, and we hope to have the pleasure of welcoming you back in the future.
Thank you for sharing your feedback, Edy.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Glenn, thank you for the wonderful review. It brings us great joy to hear that The Fifty Sonesta Select New York lived up to your expectations. We eagerly anticipate your return and promise to continue delivering outstanding service during your future stays with us.
Mary, thank you for choosing The Fifty Sonesta Select New York and leaving a rating. We hope your stay was enjoyable and look forward to welcoming you back in the future.
6/10 Okay
George
Travelled with family
8 Apr 2024
Disliked: Staff & service
The hotel room is next to a busy street. Very noisy
George
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
George, we appreciate your feedback concerning the noise level you encountered. While our location offers convenience, it can sometimes contribute to the ambient sounds of the city. For future stays, we recommend you request a room facing away from the street, which typically provides a quieter experience. Thank you for choosing to stay with us.
I loved staying at The Fifty Sonesta. They have a lounge on the second floor that was awesome. We were there almost everyday. So much rrom to sit and play card games. The staff was also kind; I felt like royalty.
Seta
Stayed 6 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Seta, it warms our hearts to hear how much you enjoyed staying at The Fifty Sonesta Select New York. We're delighted to know that you appreciated our second floor lounge and found it a great place to relax and enjoy some card games. Our dedicated team members endeavor to provide a welcoming environment and we're thrilled that they made you feel like royalty. We can't wait to welcome you again for another outstanding experience.
8/10 Good
Deanna
7 Apr 2024
Deanna
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Apr 2024
Thanks for the 4/5 rating, Deanna!We're happy you had such a lovely stay at The Fifty Sonesta Select New York! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
Over priced and raggedy. Carpet is dirty, stinks and not worth it. Definitely doesn’t look like the pictures
Timara y
Response from Customer Service on 7 Apr 2024
Timara, it is disappointing to read that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short in this instance. We assure you the images represent our spaces accurately and regret any perceived discrepancy. We're continually working on improvements and hope for an opportunity to give you a better stay in the future.
Great location, hotel is practical and staff are friendly.
Ali
Stayed 5 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Ali, it's wonderful to hear you appreciated The Fifty Sonesta Select New York's prime location and found our hotel to be functional for your needs. We're also delighted that our team members were able to provide you with friendly service. Thank you for choosing us and for leaving this positive review. We hope to welcome you back soon!
6/10 Okay
Diego
4 Apr 2024
I didnt like the room I was given with no window and smaller than it should had been , was traveling with kids, I have stayed here before in much larger rooms
Diego
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Diego, it's disappointing to hear that your most recent stay didn't meet your expectations due to the room allocation. We understand how essential room size and features can be, especially when traveling with family. Your feedback will indeed help us to enhance our guest experience. We hope that you'll give us another opportunity to let you experience the same comfort you've previously had.
The front desk staff needs urgent training ,rude,lack compassion and has limited attention span.There was addional charge on check out, scheme alert.
Amar
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Amar, we are sorry you had a less than satisfactory experience, especially concerning interactions with certain team members and the additional charge at check out. We will look into these concerns right away in order to improve for future guests. Thank you for your feedback.
6/10 Okay
Aron
Travelled with family and small children
2 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great (walking distance to Times Square, Broadway). The staff was friendly and helpful. The room (suite) was large but very run-down. The pictures are NOT accurate. However, the room was clean and bed comfortable. We got charged for the pantry items even though they say they are included in the Resort Fee.
Aron
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Aron, it's encouraging to hear you appreciated our desirable location and found our team members both accommodating and warm. We're pleased the room cleanliness and comfort met your expectations. Regarding your remarks on the room's condition and charges, we strive to depict our accommodations accurately and are looking into your commentary. Further, we ensure all amenity charges are clearly communicated. If discrepancies arise, we encourage guests to reach out to the front desk for clarification. Thank you for sharing your insights, we will use them to improve our future guests' experiences.
6/10 Okay
Risa
Travelled with family
2 Apr 2024
Liked: Cleanliness, staff & service
Wasn't impressed.....bathroom and kitchen has been updated but the main living area and TV's can use some updating as well. Carpets in the hallways are dirty and could definitely be replaced.The photos on the website look a lot better than real life.
Nice conference center, business center and work out facility....lobby can use some updating too.
Risa
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Risa, it is valuable to receive your feedback. We appreciate your thoughts on improvements to the main living spaces, televisions, and overall cleanliness levels, having taken note for future enhancements. We are glad you found our conference and business center, along with the workout facility to our standard. Your comments regarding a possible rejuvenation of our lobby area have also been noted. We aspire to meet all our guest's expectations and your feedback will help us strive towards that goal.
Very comfortable beds. Pretty close to subway stop
Eli
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Eli, it's fantastic to hear you found the beds at The Fifty Sonesta Select New York to be very comfortable. We're equally thrilled you appreciated our close proximity to public transportation. We thank you for sharing your positive experience and look forward to your return visit.
The staff here was beyond amazing! Romeo, one of the doormen, is such a kind hearted human! The hotel itself was very enjoyable. My only complaint would be the sirens all night long. Although, I later found out the president was only a block away, so that could be the reasoning. Would absolutely stay here again
Kristen
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Kristen, we're thrilled to hear you had a wonderful experience at The Fifty Sonesta Select New York. We're especially glad to know Romeo made a positive impact on your stay. It's delightful that you found the hotel enjoyable. As for the noise, we understand how important a good night's sleep is and it can sometimes be challenging in the heart of a bustling city like ours. We're already looking forward to welcoming you back in the future.
Great area we had a great time walking and I never walked as much as I did before but I loved it thank you for having us!
Sanaya
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Sanaya, thank you for sharing your delightful experience. We're thrilled that The Fifty Sonesta Select New York's location contributed to the enjoyment of your stay, and that you had an incredible time exploring the surrounding area. We truly appreciate your kind words and are looking forward to welcoming you back for more memorable times!
4/10 Poor
Theresa
Business traveller
29 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
I checked in at about 10:00 at night, so not a time I could have switched hotels. My room was on the second floor, with open staircase access to the ground floor (no security between floors), down a dark little corridor and with a window that is about a foot above my height (looking out on an air shaft). Also did not appreciate the surprise $44/night extra charge because I used Expedia!
Theresa
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Theresa, we take notice of your concerns regarding the location of your room and the extra charge associated with your booking. While our hotel does have various security measures in place for the safety of our guests, we're sorry if you felt uncomfortable. As for additional charges from external booking platforms, we encourage guests to book directly with us for the most transparent pricing. Please feel free to communicate your preference for room location during your future visits, so our team members can accommodate you better. We hope you'll give us another chance to exceed your expectations.