Rooftop terrace
Check availability

Reviews of Sonder The Dutch

3.5 out of 5
Sonder The Dutch
39-35 27th Street, Long Island City, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 61 reviews" "
Rating 8 - Good. 19 out of 61 reviews" "
Rating 6 - Okay. 5 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

8.8/10

Cleanliness

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ghayda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice property with a great view on Manhattan Prices are high but this is always the case in NYC
Stayed 4 nights in May 2024

4/10 Poor

Ramit

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
I have booked the Standard room, but they give us standard accesible room. How come they get to know that i need accesible room, I am 6 feet guy and some things were not according to my height. This room was allocated to me without any communication which i never requested.
Stayed 4 nights in Apr 2024
Response from Sonder on 8 May 2024
Hi Ramit, your feedback is important to us. We're sorry for any confusion between the listing and the space you received. Should you choose to give us another chance, please reach out before booking. We'd love to help you find the perfect space.

10/10 Excellent

Aleesha

Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was amazing, clean, staff were friendly and helpful, the views from the hotel were breathtaking - it was located quite close to three different subway stations. Sonder is 10/10.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alba

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent, clean space with friendly front desk and easy to navigate. plenty of coffee and food options in walking distance and close to the subway. very short commute into manhattan.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a fun stay in a great room. The bed was very comfortable.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nora Kristine Stroemholt

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2024
Response from Sonder on 26 Feb 2024
Hi Nora, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Dagmawit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room! Short walk to train station and good options for food and coffee in the area. Fairly quiet but you can hear some noise and sounds from the hallway.

10/10 Excellent

Ting-Chuan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Winston, Bronx

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Felixis

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Sonder on 23 Jan 2024
Hi Ahmad, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Lucas

Liked: Cleanliness, property conditions & facilities
There were no cups to drink water. They had coffee and tea but no cups.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Jan 2024

10/10 Excellent

Jianyao

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean, quiet, and convenient for transportation. very cozy
Stayed 2 nights in Jan 2024

8/10 Good

Justin, Sinking Spring

Stayed 3 nights in Dec 2023

4/10 Poor

Estefania

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Customer service wasn’t great. I expected much more of this place.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Sabina

Business traveller
Disliked: Property conditions & facilities
The room was nice and clean, but everything else didn’t look like a hotel. Barely any lobby, hallways look like a hostel. Weird checkout process! After a long flight, you stand by a tiny counter and verify your identity by with scanning your documents - 5-6 step —- required process :((( the people at the reception don’t really do anything not even smile or try to be welcoming. All they say, check your email, complete the process….
Stayed 2 nights in Dec 2023

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Elevator ... only one. Would take a while during busy times
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

De

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best experiences, I love how the hotel is being eco-friendly, only providing refillable and good quality of amenities. Using compostable coffee capsules, providing filtered water stations in the common area to save single-use plastic bottles. And it’s only a couple of minutes walk to Queensboro Plaza 7 train, and everyday it only took us 15 mins to 34 Hudson yards, easy to go to Manhattan. It’s quiet at night and spacious room. Highly recommend if you are here for business trips.

8/10 Good

Omari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good job.
Stayed 3 nights in Sep 2023

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property location near the trains and it relatively quiet area. I would recommend for extended stays near the city. The only thing is that there was someone else hair still left in shower so it was a bit iffy but overall the staff was very nice and very easy to get in.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, room comfort
I was very concerned about staying at this location. However, I will say that this is definitely where I will stay again when I return in a few months. Hotel staff is awesome. Room very clean. There is no breakfast like at most chain hotels but the deli around the corner has that covered. Restaurants are in walking distance and I felt very safe just walking around enjoying the NY city evenings. No parking at this hotel if u have a vehicle. I think there’s a garage a block away but i Uber’d so it didn’t matter. Enjoy Sonder the Dutch. Great place to stay at a very reasonable price.
Stayed 4 nights in Aug 2023

6/10 Okay

Megan

Stayed 2 nights in Aug 2023

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good but had a towel that had blood on it. The A/C had a little leak that got on my shoes.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ridolphe

Stayed 5 nights in Aug 2023

10/10 Excellent

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to go in and out
Stayed 6 nights in Jul 2023

6/10 Okay

David

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Sonder on 18 Jul 2023
Hi David, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
Def would book again, no complaints
Stayed 10 nights in Jun 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful sight of Empire State Bldg and Brooklyn Bridge from 8th floor balcony. Modern furniture and security.
Stayed 1 night in Jun 2023
Response from Sonder on 27 Jun 2023
Thanks for staying with us, Paula!

10/10 Excellent

Shantell

Stayed 2 nights in Jun 2023

10/10 Excellent

John, Milwaukee

Stayed 5 nights in Jun 2023

8/10 Good

Giuseppe

Stayed 3 nights in Jun 2023

10/10 Excellent

Antonio

Stayed 1 night in May 2023

8/10 Good

Indrit

Stayed 10 nights in Apr 2023

10/10 Excellent

Sawyer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this property definitely will be returning soon!
Stayed 6 nights in Mar 2023

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice location for what I needed.
Stayed 5 nights in Nov 2022

4/10 Poor

Victoria

Business traveller
Disliked: Cleanliness
Moderate $, good branding, terrible housekeeping
I stayed on business in Oct 2022. The location and price are so so, decent distance from the subway. I was trying to save some cash, because Manhattan hotel prices are insane. So the compromise of a little extra time on the subway and a no-frills hotel felt worth it for me as long as it was clean. There were a few fatal issues that make it highly unlikely I would recommend Sonder the Dutch, namely the cleanliness of the room - which is something management has full control over. First, the room was unclean on check in - dust all over the surfaces and under the bed - which is exposed - was full of dust and hairballs. Plus, the kettle was full of mold. Super gross. I just decided I wouldn’t use it, and would wipe down the desktops myself with a wet facecloth. Fine. Housekeeping does not come unless you request them 24 hours in advance. I requested a cleaning after three nights. I came back to my room at the end of a long day on the 4th night, looking forward to my room being clean and fresh - the cleaning staff had not come. I talked to customer service and they said I was on the list, but they were backed up. At that point I was in for the night (and it had been 36 hours since the request). They showed up three hours later and I told them not to worry about it as I was ready for bed and wasn’t going to leave my room in my pjs so someone could clean. They only give one of each towel.Also the shower sprays water all over the floor. Wish this space were longer to review - avoid!
Stayed 5 nights in Oct 2022
Response from Sonder on 26 Oct 2022
Hi Victoria, thank you for providing your honest feedback. We appreciate you bringing this to our attention. Cleanliness is one of our top priorities, and we're sorry for dropping the ball here. This is not the experience we want for any of our guests. Our team has reached out to you regarding your stay. Please don't hesitate to reach out if you have any questions.

8/10 Good

Masao

Liked: Cleanliness
The room was ok. Spacious and the organizing shelving system equipped. But, you may hear hissing noise from the AC all the time. Annoying. No outlets around the desk so if you are planning to work from the hotel, be prepared.
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

tingting

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, nice room. Aircon unit dripped slightly on fridge and floor and lift went out of service on last day but otherwise good.
Stayed 3 nights in Aug 2022

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice building, friendly staff. Security on guard 24/7. Walkable to Train station. balcony view are amazing. However it is a shared balcony. Dining options at almost every corner. Great location!
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Disliked: Cleanliness
Have stayed here before and it was great. This time the bathroom didn't look clean and there was no toilet paper.
Stayed 3 nights in Aug 2022
Response from Sonder on 31 Aug 2022
We appreciate you taking the time to leave a review. We are so sorry to hear about the bathroom issues. In the future, please feel free to reach out to our customer service team as soon as possible and we can assist with any issues, especially related to cleanliness or missing amenities. We hope to have the chance to host you again to show you how great of a stay Sonder can be.

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked it very much. Sonder is always a great experience.
Stayed 8 nights in Mar 2024

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, room comfort
Sonder The Dutch - Good accomodation in LIC
Good accomodation close to Manhattan. Fairly new, well kept, close to several metros.
Stayed 4 nights in Dec 2023

8/10 Good

tomasi

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023