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Reviews of Fairfield Inn & Suites New York Midtown Manhattan/Penn Station

4 out of 5
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
325 W 33rd St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 816 out of 1414 reviews" "
Rating 8 - Good. 390 out of 1414 reviews" "
Rating 6 - Okay. 118 out of 1414 reviews" "
Rating 4 - Poor. 44 out of 1414 reviews" "
Rating 2 - Terrible. 46 out of 1414 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast and the free soup and ice water on the hall. The details are so nice to the guests.
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was very clean and neat, you must have a great cleaning staff. However, the tv did not work, We called the front desk and there were no other rooms available for us to switch to so we got a " sorry mam" from a very polite gentleman, the heater/ac unit ran like a diesel engine all night long, and the water would not shut all the way off in the shower. The worst part was the problem with the elevators. We waited about 15 minutes each time we needed to use them. One of the 3 was not running at all. One appeared to have a mind of it's own and wouldn't come to the first floor if it appeared the other was already there. We had to make itinerary changes because of the amount of time it took to get up and down the elevator and we were only on the 6th floor. We are both 58 years old and took the stairs twice. I have a bad back and this is very difficult for me. The rooftop bar was closed for repair and we can understand that, but their was a letter in our room that said we were welcome to go to the roof top bar to enjoy the view anyways. We thought that was a great idea. Unfortunately, after our long wait/ trip up the elevator, the bar was locked and we were not able to do that. We don't usually write reviews because we know people work hard at their jobs most of the time. We just thought that maybe someone should know about these things because there may be some simple solutions. Thanks for listening.
Stayed 1 night in Apr 2024

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, friendly staff, spacious room! Great experience
Stayed 4 nights in Apr 2024

2/10 Terrible

william

Travelled with family
We arrived at 3:15 pm for check in only to be told that our reservation was cancelled but hey could accommodate us at another hotel 15 minutes away. She explained that because we booked through Expedia, when they over book, they bump those reservations first. She said I have to understand that the other people paid more for their room. Needless to say, we cancelled the reservation and booked elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Jan 2024

8/10 Good

Marina, Saint-Leonard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

8/10 Good

Melissa, Highland Park

Liked: Cleanliness, staff & service
Terrific staff in a warm friendly environment. Very clean inside.
Stayed 1 night in Mar 2024

2/10 Terrible

Yolanda Margarita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lamentablemente cuando llegué hacer el check-in, nunca nos dieron la habitación que había reservado, sino más bien nos enviaron a otro hotel del cual no nos atendieron sino más bien nos dijeron que regresemos al mismo hotel, en otras palabras nunca nos dieron la habitación que había reservado. Un servicio muy malo
Stayed 1 night in Mar 2024

10/10 Excellent

Riana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything we wanted to do, literally across the street from moynihan train station, MSG, etc. Staff was excellent, breakfast was great room was clean. We definitely will come back
Stayed 2 nights in Apr 2024

10/10 Excellent

Brent, Blauvelt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert, Saint George

Stayed 1 night in Apr 2024

8/10 Good

Nicchia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fridge in room and not enough space in dining area during breakfast. Otherwise, it was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Amenities
Very nice property
Stayed 1 night in Apr 2024

6/10 Okay

Dana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Pros: Directly across the street from Penn Station, one block from MSG, and has a subway station within feet of the hotel. There was always a canister of fruit infused water greeting us when we returned from our days outing. The breakfast was more than sufficient. The front desk staff tried hard to be helpful Cons: One elevator was down, which translated to long waits at the elevator- up to 15 minutes as we were on the top floor. I found this on expedia to be an 'excellent' hotel, when we walked in the carpets to the foyer were filthy (both in stains and looked like it needed to be vaccumed badly),the room has a 'governor' on the AC which would not allow it to go below 68. Overall, I would stay here for the convienence but I would not have set my expectations as high.
Stayed 4 nights in Apr 2024

4/10 Poor

Jelena

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The staff at the front desk was really rude, including the manager.
Stayed 2 nights in Mar 2024

10/10 Excellent

Glennys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly , the breakfast was very good and included in the price. Very clean and near a lot of restaurants. Location was amazing. I picked a room w the city view and the view was amazing. We loved it and would recommend.
Stayed 3 nights in Mar 2024

4/10 Poor

LIZMARIE

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location but everything else needs to improve. They had a damaged elevator, so we had to wait a long time for the other one, the beds are not queen size, they are full size and for a family of 4 they only gave us 3 towels. There was no complementary water in the room. The roof top was closed and they had no option to eat. The customer service was terrible because I reported that the air was broken in the room and they did not want to change me to another one.
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Travelled with family and small children
Hello. I am very upset about my stay at the Fairfield Marriott in New York on 33rd this past week. My young children were woken up at 1:30 a.m. due to a burst pipe, flooding of the floor in our room, firemen banging on pipes and ripping down walls, elevator beeping, fire alarm sounds and it was all around unpleasant. To make it worse, not one staff member said anything, or addressed our concerns on if we should stay or leave, if it was serious or not. I checked out the next morning and no one said anything! This was a sad situation that put a mediocre hotel stay over the top. I am a Marriott member and choose Marriott over and over again, but this was just awful. The elevator wasn't working prior to this event and the continental breakfast was overly crowded. Again, I might not be so upset if these problems were addressed. The staff didn't say anything! I do think a fee return is appropriate for that Tuesday night stay that kept us up all night.
Stayed 2 nights in Mar 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in, clean and close to train.
Stayed 1 night in Mar 2024

8/10 Good

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside is no fridge in your room or room service. Everything else was excellent
Stayed 3 nights in Mar 2024

6/10 Okay

tanja

Business traveller, Travelled with partner
Liked: Staff & service
Hotel is excellently situated. Pleasant room and nice staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Vassa

Liked: Property conditions & facilities
I like it
Stayed 1 night in Mar 2024

10/10 Excellent

aaron

Stayed 1 night in Mar 2024

10/10 Excellent

Adrianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous, attentive, and available when needed. All questions were answered in a respectful manner and overall I was pleased. One note, there was bacon for only one day of my stay, the other times it wasn’t available and I feel it should be a mainstay of a breakfast meal.
Stayed 3 nights in Mar 2024

8/10 Good

ziqi, CHINO HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024

8/10 Good

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Must admit that I chose the hotel for location near Amtrak station Was pleasantly surprised of all it offered Would use again
Stayed 3 nights in Feb 2024

10/10 Excellent

Terrence darrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for Penn Station. Nothing fancy but clean and good shower. Staff was friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

10/10 Excellent

Stanley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024

8/10 Good

Youn Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Analin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist was very nice and accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Nolan B

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location with great service. I loved it!
Stayed 3 nights in Dec 2023

10/10 Excellent

jeffery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel For New York Getaway
Stayed 3 nights in Feb 2024

4/10 Poor

Victoria

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
It was ok. Not good or great, but..... ok
Stayed 3 nights in Feb 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Issues with elevators during check out was inconvenient. I was on the 19th floor and have 3 herniated discs. 20 minutes is too long. The biggest issue is one stopped working Friday night and was not fixed in the am.
Stayed 1 night in Feb 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Definitely a great value for your money.
Stayed 1 night in Feb 2024

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Value
I ALWAYS stay here while in NYC! It's litterally 20 steps away from the train station so no need to grab an Uber or taxi. The place is clean, wonderful free breakfast and staff is prompt, friendly and helpful when needed.
Stayed 4 nights in Jan 2024

10/10 Excellent

tara

Business traveller
Rooms could have mini refrigerator's
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to find, friendly staff and service. A great stay.
Stayed 1 night in Jan 2024

6/10 Okay

marilyn

Travelled with family
My husban was stuck in the elevator, tried to call the desk from inside the elevator and no one answered. He had to call me and have me call the desk. No one answered. I ended up calling the emergency number. TO MANY FEES ATTACHED TO MY FINAL BILL. PARKING NOT INCLUDED IN PRICE.
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into the city and needed a hotel close to Penn Station for a early morning Amtrak train. It was walkable and safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Fairfield Inn was excellent, The staff were friendly and helpful. The room whilst small suited us as we only used it to sleep, it was clean, beds comfortable. Within walking distance of most things, Times Square, Penn Station, Empire State Building. Laundry facilities were great. Breakfast was great, lots of options. This property suited us for a base to explore New York
Stayed 3 nights in Jan 2024